Royalton Luxury Hotels review: vacation from hell

This was the worst vacation and most expensive. Day 1 we travelled on a small bus that you could barely move on an hour and a half from Airport to resort. We checked in and were given the wrong room. We had ordered a king bed and got 2 queens. They told us we couldn't change rooms until the following day and it would not be until 3pm. Couldn't unpack anything and that day was a Write off. The next day had to wait until 3pm to get the right room so again another day wasted. This room was ok but during the night the ceiling started to leak which we didn't know. When we got up the next morning the floor was covered in water and the counter around the sinks was all wet. So both of us almost slipped on the wet floor and our medications and everything we had on the counter was all wet. We reported this and were told to pack up our stuff and would have to move to another room. We would have to wait again for a room, again was 3pm, another day wasted. Every time we checked to see if our room was ready we were told they were working on it and the manager was going to talk to us about some compensation.
This happened on Feb 21st, today is Feb 25th and have heard nothing from anyone, every time we ask all we get told is that the managers are working on it.
This is totally unacceptable, we deserve some compensation for the inconvenience of 3 days of our holidays.