High 5 Games / High 5 Casino review: Charged card no account access

I made a deposit at the very beginning of June of 2024. It's going on almost 4 months and I still can't get my money. They claimed it was credited to a duplicate account that I have no record of having. I know that if you have multiple accounts and win they will keep your winnings. Why on earth would I deposit money to try and win knowing this. They only claimed this over a week after trying to contact someone about my deposit and after I finally opened a chargeback claim with my CC company. They had no time to respond to me but they sure did have time to convince my CC company I got what I paid for. They still have my money and honestly it's probably because I email one of the big wigs in cooperate after searching for a number to call. I guess they don't like that! I emailed them nicely asking for a refund because it was in best for both of us to just part ways and sent them without being asked a copy of my CC, my divers license, and the letter for my CC company showing the chargeback was closed. They never asked for anything when I made the deposit. Just let my card get charged but after I requested the refund they emailed me back requesting the exact same documents I had just sent over! No I'm not sending anything over. They picked my account won't even tell me which email the "duplicate" account is tied to and won't offer a solution on how resolve this! At this point it about the principal of the matter. They are criminals and need to be put on blast. I've never had a company completely still my money and give me nothing in return. When I post a review explaining the situation they send me the same generic response every time flat out says they locked my account and I have no access to my money but never offers a solution. If you're thinking about playing on this site I would seriously consider going to a more reputable site that won't steal your money and has a moral compass. I'll be opening a complaint with the BBB. I would sue them if they or headquartered in my state but they are not. Trust me when I say don't play here. You won't even get the chance to lose the money they'll just take it. Below is the response for the second time to my last review and it's identical to the previous one showing that they have time to respond to a review on this site but can't answer an email when you send them one.

Reply from High 5 Casino

3 hours ago
Hi Mike,

I’d like to clarify the situation. It seems that the deposit was successfully credited to your account, but due to a misunderstanding with the duplicate account, the funds were not accessible as expected.

When a chargeback is initiated, it triggers an automatic closure of the account associated with the transaction, as a protective measure for both parties. The chargeback process is what led to your account being blocked, which is why you are unable to access it.

Best Regards,
Operations Team
High 5 Casino

As you can see not once to the offer a solution on how to get my money back because they just want to keep it. I'm sure somewhere in there terms and conditions after a certain amount of time of "inactivity" the money is forfeited. They are just waiting on out the clock all over a measly 50 bucks. Way to go high5 way to go. What a poorly managed company that instructs their employees to steal potential customers money. The worst part of it is for them because I'm a regular player and at one site alone I played six figures in the last month alone. So they lost out on a lot more than just 50 bucks. But that's okay like I said it's about the principal not the money. I will continue to tell everyone that you are thieves until you give my money back. I'm waiting...

Date of experience: August 27, 2024

Edit
Reply from High 5 Casino

An hour ago
Dear Mike,

Thank you for sharing your feedback with us on Trustpilot. We're truly sorry to hear that your experience did not meet your expectations and apologize for any inconvenience you may have faced.

We take your concerns seriously and would like the opportunity to address them. We've pulled your ticket based on your review, and our team is eager to assist in resolving any issues you've encountered.

Could you please contact us at [protected]@High5Casino.com or look for the recent email we sent you?

We look forward to hearing from you soon.

Best regards,
High 5 Casino

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