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CB Restaurants and Dining HMSHost I would not recommend this employer to anyone seeking a job weather part time or full time
HMSHost

HMSHost review: I would not recommend this employer to anyone seeking a job weather part time or full time 24

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Author of the review
6:42 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For nearly two years of my employment with HMS Host at Starbucks, I have been ridiculed, abused, and harassed by both employees and managers. After filing a phone complaint with the HR department, I was demoted to a position at Burger King for reasons not explained.

I have been forced to quit this job due to low self esteem and depression caused by continual harassment at this establishment.

I would not recommend this employer to anyone seeking a job weather part time or full time.

24 comments
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Barbara-Sue McCambridge
US
Dec 14, 2018 7:09 pm EST

Didn’t see the stars on the top before. This is a five star review not a 1 star

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Barbara-Sue McCambridge
US
Jan 06, 2019 5:09 am EST

I love Rosie at the Starbucks at in C terminal she is great at her job, has amazing people skills and makes the best coffee. I stop by and buy coffee every time I see her even if I don't need coffee because I don't good coffee very often.

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clinton2
US
Mar 11, 2019 12:55 pm EDT

On 3/5/19, the barista, Jewell C., at Start Bucks in BWI airport before security did a great job, and was very professional.

On 3/01/19, the barista, unknown, but she just had a lil bitty baby, was very warm and friendly. at starbucks, bwi, before security.

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Suze Peace
US
Apr 10, 2019 2:06 pm EDT

Hello.
My husband and I had breakfast in Kapnos Taverna, on April 3, 10:01 a.m. StoreID: DCAKTA01.We spent $39.58, before tip.
We were disappointed that ALL the tableware was SINGLE USE plastic: the plastic"silverware" and the thin plastic plates, and straws. I was afraid to ask why? and if they would be recycled.

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BigREd Don
US
Apr 21, 2019 11:36 pm EDT

Ran out. Did not inform. Instead poured hot coffee over a mountain of ice to make it cold. I specifically asked for just a queater cup of ice, and hot coffee was not acceptable. I got only a couple of gulps of coffee and it was gone...

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GEC53
US
May 14, 2019 11:00 am EDT

High price, a few bites of lettuce, soggy croutons, and less than pleasant servers. I Expect little at airport food places but you managed not to reach that level. I'll stay away from you in the future.

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Disappointed Cheryl1
US
Jun 05, 2019 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Read complaint not repeating myself

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Disappointed Cheryl1
US
Jun 11, 2019 5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vermillion Valley Travel plaza Ohio Starbucks
Chloe made the worst Frappuccino I have ever had. It was weak, thin and almost tasteless If it wasn't pouring rain and I was back in my car on the road I would have returned it. Won't trust service plazas on Ohio Turnpike again.

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Farhun
US
Aug 24, 2019 7:23 am EDT

She doesn't smile and she never greeted any of her customers. She was so rude when i ask for additional syrup for my coffee. She was stomping the cup & the syrup & she was babbling. I don't understand why people work in a job they don't like. Old age is not an excuse.

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Rob Stegeman
US
Aug 24, 2019 8:08 pm EDT

I just had the worst, no flavor, soggy and uninteresting Chicken Tacos I have ever had in all my years of international travel. And if that wasn't bad enough, the bill for my wife and I was $56! That added insult to injury as none of our meals were worth even half of that amount.

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DianeSmi
US
Oct 23, 2019 1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Pulled Pork at the Brookwood farms in Raleigh Durham International airport, HMS Host was full of fat. A lot of
for the price we paid!

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DianeSmi
US
Oct 29, 2019 7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Over halve the order was FAT!

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Grapelint
US
Nov 02, 2019 12:52 pm EDT

The management team is very unprofessional they are all smilies in front of the guest but they treat the employees like crap ! I hope this place shuts down or gets some changes . I had a employee confide in me about management screaming at them for going to a funeral. I can't even see the prices of what I'm ordering . It's already too expensive.

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Trlm
US
Nov 10, 2019 9:54 am EST

While attempting to purchase item. I informed the lady that a customer was waiting at cashier section. She informed me she would get to her when she was ready. I guess there is no requirement for you in helping people at airport. If you don't like your job quit and not be rude. .Because no customer was rude.

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Seatle
US
Dec 08, 2019 12:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I arrived and received Rude service from bartender. Not friendly children friendly or accommodating

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KK105
US
Dec 14, 2019 2:33 pm EST

Our chicken sandwich and 2 whopper Jr's were cold as well as the fries. We didn't have time to take them back b/c we were on the road.
The cashier was very nice.

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leeparker12345
US
Dec 25, 2019 6:16 am EST

My wife and I stopped at the Burger King at the Frank Farley Travel Plaza, Atlantic City Expressway, on 12/17/2019. We ordered 2 medium cheese Whopper meals. I was very surprised that the bill was $25.95, double the price at a regular Burger King. Why is there a 100% increase?

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Ava Gizzo
US
Jan 06, 2020 10:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

At the southwest regional airport we ordered a cup of Starbucks . The order taker would take multiple offers then go make them. Poor girl was all by herself. The coffee was not hot at all and it took a long time.
Ava Gizzo agizzo@bhhschicago.com

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K Brauer
US
Feb 03, 2020 12:43 pm EST

Ate at Panda Express at CVG airport - the food was tasteless and looked like it was made yesterday. Dried up and burnt .The
‘Beef' in the beef and broccoli didn't taste or have the texture of beef.The rice in the fried rice was undercooked. Do not eat here waste if money.

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Tony Mc
US
Mar 07, 2020 10:06 am EST

Non attentive employees.
waiting on eggs...really..its breakfast time..
Hire new employees..

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JosephRexer
Porter, US
May 29, 2023 3:21 pm EDT

On 05/10/2023 at 0546 hours CDT, I purchased a coffee at Starbucks located at the Houston, TX Airport (IAH) Terminal A.

The price was $4.01

I paid with a 20.00 dollar bill and 1cent

In change, I was given $11.00 2 Fives, and 1 One.

I was shorted $5.00

Cleark #3338 Angelica

STORE ID: IAHSTA21

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Bluearmy111
Leicester, GB
Jul 25, 2023 2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Friday 7th July I waited over an hour for an oder at burger king at East Midlands airport

The service was terrible and a large number had to complain

Due to having to catch a flight we requested a refund

Please see attached claim as this money has still not been refunded

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Celeste2000
Powder Springs, US
Oct 23, 2023 6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Horrible experience!

Nice hostess

No blooming onion and no one advised before we sat down

Tuesday October 10 12:30

Burger says cook to order but only Medium Well

No mustard vinegrette salad dressing

Manager extremely rude and smelled

Everyone around us complaining including staff

Should not have Outback on their name

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Bingo Split
Los Angeles, US
Feb 28, 2024 12:30 am EST

5 people "working" at 8:30 pm on a Wednesday. Order: tall non-fat latte. Time of order: 8:29 pm. Time of receipt of drink: 8:51 pm. That is, 22 minutes to make one beverage. Saying that this crew is "useless" is an insult to those who are genuinely useless.

  1. HMSHost Contacts

  2. HMSHost phone numbers
    +1 (866) 467-4672
    +1 (866) 467-4672
    Click up if you have successfully reached HMSHost by calling +1 (866) 467-4672 phone number 0 0 users reported that they have successfully reached HMSHost by calling +1 (866) 467-4672 phone number Click down if you have unsuccessfully reached HMSHost by calling +1 (866) 467-4672 phone number 0 0 users reported that they have UNsuccessfully reached HMSHost by calling +1 (866) 467-4672 phone number
    Corporate Office
    +31 206 034 603
    +31 206 034 603
    Click up if you have successfully reached HMSHost by calling +31 206 034 603 phone number 1 1 users reported that they have successfully reached HMSHost by calling +31 206 034 603 phone number Click down if you have unsuccessfully reached HMSHost by calling +31 206 034 603 phone number 1 1 users reported that they have UNsuccessfully reached HMSHost by calling +31 206 034 603 phone number
    Netherlands
    +1 (877) 672-7467
    +1 (877) 672-7467
    Click up if you have successfully reached HMSHost by calling +1 (877) 672-7467 phone number 0 0 users reported that they have successfully reached HMSHost by calling +1 (877) 672-7467 phone number Click down if you have unsuccessfully reached HMSHost by calling +1 (877) 672-7467 phone number 0 0 users reported that they have UNsuccessfully reached HMSHost by calling +1 (877) 672-7467 phone number
    Assistance
    +1 (240) 694-4100
    +1 (240) 694-4100
    Click up if you have successfully reached HMSHost by calling +1 (240) 694-4100 phone number 0 0 users reported that they have successfully reached HMSHost by calling +1 (240) 694-4100 phone number Click down if you have unsuccessfully reached HMSHost by calling +1 (240) 694-4100 phone number 0 0 users reported that they have UNsuccessfully reached HMSHost by calling +1 (240) 694-4100 phone number
    More phone numbers
  3. HMSHost emails
  4. HMSHost address
    6905 Rockledge Drive, Bethesda, Maryland, 20817, United States
  5. HMSHost social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024