Hockerty review: Suit and shirt purchase grossly defective and at odds with each other in terms of measurement defects.

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers.

Measurements were identical for shirt and suit jacket though seriously defective outcomes were opposite.

The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle.

The suit is so large (top and bottom) that a gorilla would be swimming in it and mishapen. I've never seen such tailoring and all garments are unwearable.

Needless to say Im seeking a full refund having completely lost confidence in the company.

Barbara from Hockerty suggested that they would remake the shirt (if I paid return fees for the non closing version) but one local tailor should fix the suit.

A local tailor evaluated the suit and said that the tailoring was as poor as he has ever seen- it would be impossible to tailor appropriately to my measurements.

At this point Sergio from Hockerty decided to escalated claiming that by purchasing via their website I'd only be entitled to Swiss customer rights, that a refund for wasting my time and offering products designed for a shape changer (given disparities between shirt and suit (both unwearable) was unreasonable by me, that such a duty of care solution would be exceptional for Hockerty. He went on to say that by purchasing from Hockerty I was so undertaking to be subject to Swiss law- this despite the fact that the garments were dispatched to me in Ireland (EU member) from Madrid, Spain (EU member) incurring no import tariffs as would happen were they Swiss Goods.

I did some more investigations and it would appear that Swiss Goods should be listed in Swiss Francs in accordance with Swiss Order on the Indication of Prices (RS 942.211 Art. 3 & 4) -these were listed in euros at all times on the website- and I discovered that EU legislation, specifically the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU), should govern this case, given that the online store targets consumers in EU countries so that full refund should be possible by return of such defective unusable roducts within 14 days of receipt.

All Sergio has offered to date is passive aggression, arrogance and disdain to a customer receiving seriously defective products and awful service.

I'm hoping that a fair minded manager within the company exists to evaluate this dispute and accordingly show a proper duty of care to a genuine customer. I do worry however that Sergio's unscrupulous attitude and service may be cultural, may even be encouraged as company policy.

I hope to be surprised but I am determined! It is my duty to see such wrongs as being presently experienced by me cease.

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