Home-Tech
Reviews and Complaints

Lindsay was the best, her way of handling the problem was really good. Thank you Lindsay.

Review:
I had a great experience with Home-Tech. The technician, John, was super helpful and fixed my appliance in no time. I am very satisfied with their service.

Review:
I called Home-Tech to repair my air conditioner and they did a fantastic job. The technician, Mike, was really nice and explained everything to me. Now my AC is working perfectly. I highly recommend Home-Tech for any appliance repairs.

Review:
I had a problem with my refrigerator and called Home-Tech for help. The technician, Sarah, came over and quickly identified the issue. She fixed it right away and now my fridge is working like new. I am so happy with their service.

Review:
I recently used Home-Tech for a plumbing issue and they were amazing. The plumber, Mark, arrived on time and fixed the problem in a jiffy. He was very professional and friendly. I will definitely be using Home-Tech again in the future.

Review:
I had a great experience with Home-Tech. The technician, Lisa, was very knowledgeable and fixed my washing machine in no time. I am extremely satisfied with their service and will recommend them to all my friends and family.

Very professional and thorough process. Great communication on estimate, arrival time, and follow-up.

Home-Tech was right on time and worked until the AC was on and cooling efficiently! Alex *** was wonderful!

Home-Tech was right on time and worked until the AC was on and cooling efficiently! Alex *** was wonderful! The technician arrived at the scheduled time and diligently worked until the air conditioning system was up and running smoothly. Alex *** provided excellent service and was truly impressive!

Seth took his time to show me what he did and gave me several suggestions on how to prevent the issue in the future. He was really helpful and explained everything in a way that I could understand. I appreciate his patience and expertise. I will definitely be calling Home-Tech again if I have any more problems.

Donna R. is absolutely amazin, we luv Home-Tech so much and the level of customer service that not only Donna R. provides but the whole company as well.

The service and service person (Alex) were way beyond expectations. Wish I could say the same for the scheduling department. That was the reason the entire experience wasn't a five. We would have Alex back in a minute! He was neat clean knowledgeable and gave us plenty of options. Service is definitely 5 stars!

The service and service person (Alex) were way beyond expectations. Wish I could say the same for the scheduling department. That was the reason the entire experience wasn't a five. We would have Alex back in a minute! He was neat clean knowledgeable and gave us plenty of options. Service is definitely 5 stars!

We had a great service call this morning from your technician, Charles H.. He gave us a call before coming, arrived right on time, did a quick inspection of our AC system, and gave us some good advice for keeping it running smoothly. Charles was a really good representative of Home-Tech! Thanks.

I been usin' Home-Tech's services for like 20 years now. Gotta say, I'm always blown away by how professional they are and how fast they get things done. When I need 'em, I know they'll show up quick and most times they even got the parts right there in their truck! And even if they gotta order 'em, the wait ain't too long. Yeah, the contract's a bit pricey, but it's definitely worth it.

Yesterday I had a problem with my A/C. I called the office and they scheduled an appointment right away. Within 45 minutes, the tech, Joshua, arrived. He checked the A/C unit and explained what was wrong with it. He was polite, positive, and very good at explaining the problem to me. I will recommend him to anyone because he is really good at his job. Thanks, Josh. Best regards, ***.

I bought a new washer and warranty from Home-Tech. They've been to our house at least six times for repairs. I asked them to replace the washer, but their temporary fixes only last for a short time, sometimes less than a day. Many of the experienced employees have left, and they're having trouble finding skilled technicians.

We bought a house with a warranty. We had problems with some things. We called them for help. They didn't keep their promise. They are a dishonest company. We called them while the warranty was still valid. They sent a technician over. The technician had to leave and never came back. The same technician quit, so we contacted the manager. The manager said someone else would come. But during this whole process, the warranty expired. They won't honor it unless we pay to renew it, even though we called when the warranty was still active and even after it ended. The manager accused us of lying and being dishonest. They are very corrupt. They took our money and then tried to make us renew the warranty.

The tech lied to my home warranty company and they denied my claim. I filed a claim with my home warranty company, and they sent Hometech for a tech to come to my home to see what was wrong. John came on Fathers day and was at my home for about 10 minutes telling me my condenser was out. He said he would contact the home warranty with his evaluation. As of Friday, June 26th, I hadn't heard from anyone. Today, June 30th, the home warranty people said John responded and told them the air conditioner had Open Winding and it ain't gonna be covered. I asked for the report from John and was told he didn't provide anything to them. He just verbally told them what was wrong with my unit when he never returned to my home.

Service tech charged $173 to tell my elder father, whom I have power of attorney for, that he should order parts from partsselect.com. The service tech charged $173 to inform my father that it would be more cost-effective for me to install the parts instead of him doing the work. He gave us instructions to visit the website, enter the model number, and order specific parts. Unfortunately, the website doesn't support my father's fridge model, and the provided directions are useless. I called the company and requested a refund or the part numbers, but they claimed that my father must have misunderstood and that they never recommend third-party websites. However, I have detailed notes from a third party who was present during the visit, documenting the website and instructions.

Our hot water heater pilot went out 3 days ago. It happened 2 days in a row, so we called Home Tech. We were told the tech would arrive between noon and 4 PM. After several phone calls between 4 PM and 6 PM stating the tech was running late/was lost, the tech arrived at 6:45. He looked at our hot water heater, told us he did not have the parts on the truck, and the cost would be $139 for the service visit. The parts would take 2 weeks to order. Because he was late, he said he would only charge us $99. Nothing was done to the hot water heater, and the pilot is still going out. A woman from the company called yesterday to see how it went, and we explained the situation to her. She apologized, did not offer any resolution, and said to call back if we needed them for anything else. Today I checked my credit card statement, and we were billed $199 for the visit! Definitely would not recommend this company. Disputing the entire charge.

I bought my house in March and got a home warranty too. But now they won't honor it for my freezer. The fridge started acting up about 3 weeks after I moved in. It started defrosting. I called them, they came and put a screw in. A week later, the fridge stopped cooling and I lost all the food. They came and changed the fan. Today, I called for service because the freezer isn't freezing food anymore, but they won't come. The lady on the phone was really rude when I told her my food was spoiling. With COVID-19 going on, it's important to deal with this quickly. I'm a single mom with 2 kids, so having a working freezer is crucial. The contract I bought says there's no service fee, but this morning they said there would be one. How is that possible if I bought the contract without any fees?

We got a service contract for our AC system from June 6 to June 6, 2022. On May 8th, my AC stopped working. We called Home-Tech and they sent a tech that evening. He couldn't finish the job 'cause he needed a new blower motor. He told me they'd order it and someone would get in touch on Monday, May 11th. We called Monday and they said the part was on order. They knew I just got home from the hospital after open heart surgery, so they rushed the order. While at the hospital, my wife got a call from the boss, Charlie, who said they'd charge me $459 for labor. She explained the contract covered 100% of labor charges. He said they didn't consider how long it would take based on the system design when they priced the contract. But this is the 3rd year they've serviced the system. We disputed the charge on our credit card.

On 3/31, Home-Tech put in an AC system for my house. During the warranty time of one year, the system started making a clunking noise. They sent a service technician to my house on two separate times. They changed a part and put in more refrigerant. On 8/14, I called about the same clunking issue. The service technician found that there was too much refrigerant and took out 2.5 pounds from the system. They charged me $235 for this. I left a message on Jake's voicemail, who I was transferred to when I wanted to talk to a supervisor about this repair. He didn't call me back, so on 8/18, I called again and spoke with Pat. She said that Jake wasn't available, but she would email him to remind him that I called. Until today, 8/25, I still haven't gotten a call. The reason I want to talk to a supervisor is that even though my one year labor warranty is over, this repair was needed because their technician added too much refrigerant.

Bad bussiness / billing practice. I have a Whirpool dishwasher (Model WDF520PADM5). The heating element (Part # WXXXXXXXX) on this dishwasher broke. I know how to replace it, but unfortunately its very hard to get parts now...waiting time on this particular part is over a month. I called Home-Tech in Lakewood Ranch, FL and told them I need the heating element replaced. Lady on the phone (Peggy) said it will be $99 to come out + parts & labor and she said someone will be here between 10 am and 12 noon. Technician arrived at 10 am and as soon as he opened the dishwasher he said it needs a new heating element, and wait time is about 10 days! and he writes me an invoice for $99 for coming out to my house and telling me what I already knew (They wanted another $325 to come back and replace a part that cost $79 at Whirlpool site & $35 on Amazon). I was very specific on my call explaining what I needed replaced. Why would they send out a technician and charge $99 if they did not have the part that needed to be replaced? It seems like they sent a tech out to my house just so they could charge their basic $99 fee! What this company did today seems very outrageous.