CB Timeshares and Vacation Rentals HomeAway fraud and scam

HomeAway review: fraud and scam 6

GaryGrudz of St Petersburg, US

May 02, 2013 6:42 am EDT

Verified customer

Featured review

I tried to rent several large properties through home away. After sending an email to a few "owners" I received replies with deposit and terms information. Turns out that they were scammers. Not owners. After contacting HomeAway and filing a complaint they did nothing. I called one of the owners who was shocked to hear his property site was compromised. He called me back and informed me that HomeAway was not responsive. We both lamented on how bad a company they are.
Bottom line is HomeAway cannot be trusted. They aid and abed scammers. They really honestly don't give a darn about me almost getting ripped off. They just keep sending junk email messages even though I asked them to stop.
Don't use HomeAway or any of its affiliates.

6 comments

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Lijoled

1 comments

Lijoled of US

Feb 06, 2012 7:17 pm EST

Awful. They took my money for annual fees and after realizing that I was missing one important document to be able to post my listing, they not only did not post my listing but also refused to answer my emails and refund my $250 that went to absolutely nothing.

Vigine

1 comments

Vigine of US

Apr 24, 2012 7:32 pm EDT

This site only allows positive reviews of rental properties. It's worthless if you want unbiased information while you look for a vacation rental.

Hamera

1 comments

Hamera of US

Sep 12, 2012 5:57 am EDT

Horrible customer service. The website does not update data accurately for home owners and the use a gotcha tactic to rip you off. They automatically renew membership and then inform you after they charge your credit card.

Also, renters seem confused by the website. VRBO is the same company, but much better site.

Doblishe

1 comments

Doblishe of US

Sep 25, 2012 9:48 am EDT

For Owners who might need Customer Support please don't use this site, because it doesn't exist at Homeaway.com or VRBO.com. Getting through to a voice isn't that hard, but actually getting any form of intelligent life on the other end of the line is. Sorry homeaway you SUCK!

Nocane

1 comments

Nocane of US

Dec 08, 2012 1:49 pm EST

The availability calendars are not updated... owners were so shady...everyone I contacted who had availability according to homeaway.com, was pulling a bait and switch on me. The nerve of them thinking I am that desperate to rent from them. Stay away! Not to be trusted!

Emily1024

1 comments

Emily1024 of US

Mar 22, 2015 11:13 pm EDT

Absolutely True.. they could care less about those who use their site. Friends of mine payed $5000 to rent a vacation home for a week. When they got there they found that the home is actually in foreclosure and that it is against the law for anyone to be renting it. The listing had indicated NO REFUNDS, so the owner refused to refund their money. Needless to say they hired an attorney.

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HomeAway Contacts

HomeAway phone numbers

1800 662 594
1800 662 594

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100%
Confidence score

Australia

+1 (877) 228-3145
+1 (877) 228-3145

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USA & Canada

+44 208 827 1971
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United Kingdom

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100%
Confidence score

New Zealand

+43 720 884 188
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100%
Confidence score

Austria

+45 89 882 613
+45 89 882 613

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100%
Confidence score

Denmark & Norway

+33 413 680 288
+33 413 680 288

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100%
Confidence score

France

+49 698 088 4172
+49 698 088 4172

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100%
Confidence score

Germany

+39 694 802 122
+39 694 802 122

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100%
Confidence score

Italy

+31 202 629 300
+31 202 629 300

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Netherlands

+351 308 801 569
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Portugal

+34 911 238 309
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Confidence score

Spain

+46 468 880 133
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100%
Confidence score

Sweden

+55 212 545 2800
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Confidence score

Brazil

+1 (512) 684-1100
+1 (512) 684-1100

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More phone numbers

HomeAway emails

support-cs@homeaway.com

100%
Confidence score: 100%

Support

ha_sales@homeaway.com

95%
Confidence score: 95%

sales

mfish@homeaway.com

93%
Confidence score: 93%

communication

More emails

HomeAway address

1011 W. Fifth Street, № 300, Austin, Texas, 78703, United States

HomeAway social media
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Nov 05, 2024