Marriott Vacation Club International
Reviews and Complaints

We book our vacation with Vacation by Marriott, itinerary #72570484992248. We did not get seated in Delta Premium Select as planned. Delta process a refund on September 22, 2023 for $1500 and some change and mailed to Marriott. Check#[protected] and Ticket Number/Form of Payment [protected]/check was cashed on October 10, 2023, by Marriott. My travel agent has contacted Marriott on 3 different occasions to request the refund be applied to my account and still has not been done. It should not take over a month to credit my account.

I have owned four MVCI timeshare weeks and two sets of MVCI Trust Points for over 25 years. Each of these properties carries yearly maintenance fees which I have always paid on time. Due to some recent ownership changes in these properties in 2022 I needed to contact MVCI Owner Services on December 15, 2022, to ask them to specify the exact amount of Maintenance Fees I owed for 2023. I was told on that date that for all my properties I owed a total of $1,903.88 which I paid using my Visa Credit Card as usual. At this time, I was again told that I was totally paid up for the 2023 year. However, on February 27, 2023, I received a letter from MCVI Financial Services Department indicating that I owed an additional fee of $1,651.13 which they stated was for my Newport Coast, CA property but for which I was told I had already paid in full. Due to those recent ownership changes I thought the additional charges they were asking for were a mistake so I immediately called MVCI and was told this fee was due and I must pay it as soon as possible. I indicated that I was told on December 15, 2022, that I had paid all my 2023 fees and that the additional fee must be in error due to the recent ownership changes that were made. To clarify these charges, I asked for a complete accounting of all the MVCI 2023 fees for all my properties and a similar report of what their records showed I had already paid. I wanted this so I could compare their records to my credit card charges to ensure that I was not overpaying these fees. MVCI said they could not provide this accounting summary to me and I was required to pay the $1,651.13 or they could put a lien on my Newport Coast property, suspend my Marriott Bonvoy account and charge me additional interest and fees. Over the last six months I have repeatedly communicated with MVCI via telephone, email and fax requesting an accurate accounting of my actual fees and payments so I can compare them to my personal credit card payments. Over these entire six months I have spoken to over 25 different people trying to get this accounting and I was always told to just pay the bill or a lien would be placed on my property. I also received two other threatening letters from MVCI stating I still owed $1,6651.13 and they could still put a lien on my property and suspend my Marriott Bonvoy account if I did not pay. In reviewing the basic information MVCI provides online, I had also found some substantial errors in their accounting records regarding some of the payments I had already made but were not reflected on the website. For example, I made two payments of $400 for two different properties and the MCVI website only listed one $400 payment. I also discovered that they charged me for two MVCI Club Membership fees when I should only be charged for one membership Thus, I was naturally skeptical of the additional amount they were requesting so I did not pay this bill at first. Not getting any reasonable response to my request for the accounting on my account, I contacted the MVCI Customer Care Department and after sharing my concerns the representative I spoke with, Ms. Bernie Camarillo, agreed to contact Financial Services and get the accounting summary of charges and payments I needed to insure I was not being over-charged. However, to this date Ms. Camarillo has been unable to obtain any additional information from Financial Services. She also related to me in a phone call how totally frustrated she has become that something as simple as my request cannot be obtained even by her office.

I also assumed that once I contacted Customer Care my case would be put on hold until a resolution was developed. In this case I was wrong because on June 13, 2023, MVCI informed me that they placed a lien on my Newport Coast property for un-paid maintenance fees, suspended my Marriott Bonvoy account and charged me lawyer’s fees, a late fee and interest. They also informed me that I now owed $1,951.83. Again, I called all my contacts at MVCI but none of them were able to provide me with any of the accounting data I was requesting and just offered to take my payment for $1,951.83. Throughout this entire process I have only been able to speak to two representatives in Financial Services. One on December 15, 2023, when I paid my bills and a second time on June 21, 2022. I called a number Financial Services provided in an email but this person I contacted informed me she worked in the Lending Department and could not help with my issue but she did say she would ask for a Financial Services Supervisor to call me over the next 2-3 days.

Given that a lien was placed on my property, on June 21, 2022, I contacted a lawyer to assist me with settling this situation. He informed me it would be best to pay the bill to have the lien and other penalties removed and then he would assist me in getting any funds due me back via legal options such as a Demand Letter. Thus, on June 21, 2023, I reluctantly paid the bill they were requesting to eliminate the lien on my property and remove other imposed penalties. The Supervisor who took my payment was able to eliminate some fees and interest so that I paid a total of $1,859.76 and have received an email confirming my payment. The Supervisor indicated it would take from 14-30 to remove the lien and restore my Bonvoy account.

Given all of this, it is my opinion that MVCI has engaged in unfair trade practices and my lawyer stated these actions would fall under 15 U.S. Code Section 45 and California Business and Professions Code Section 17000, et seq. I also filed a complaint with the Better Business Bureau in both California and Central Florida and these are pending on June 21, 2023.

MVCI unfair practices put me in an untenable position as a customer. They stated that my only options were to either pay what they said I owed without any proof of charges and my past payments or they would foreclose on my property which I have owned for about 25 years. They did this without providing me with an accurate summary of the fees, how they computed the fees or what were my past payments against these fees. They only stated I owned a specific amount to them but failed to provide any written or digital proof of what I owned or what I had already paid. They consistently did this over more than six months even though I was in regular contact with them asking for the accounting background related to these charges and had appealed to MVCI Customer Services Office. They merely stated that I owed $1,952.83 even after informing me I had paid all my fees six months earlier.

MVCI has many timeshare properties around the world and if this could happen to me, a 25-year, Chairman's Club level owner who has consistently paid all the maintenance fees, then this unfair business practice could happen to any of the thousands of other MVCI owners.

I have filed formal complaints with the California Attorney General, The BBB of both Central Florida and California, and the California Office of Real Estate.

I was having an issue communicating with the front desk manager at the hotel. I reserved for my daughter’s 25th birthday. She refused to call me back and so I called owner services hoping they can assist me by giving me the general managers number I was on the phone for over two hours never once. I was hung up on that was mocked by the resolution specialist. It was a horrible experience that I don’t wish on anyone is people I spoke to her Israel, his supervisor, Leilani and family solutions, precious Josh C

Worst investment of our lives. We spent over $25,000 for points that we could not use. You should not have to spend significantly more money to purchase more points in order to have the ability to book a trip when and where you would like. Also, I had to make muliple calls to receive rental car vouchers that I turned in points for. Nothing is ever done correctly and you can expect long hold times and several angry phone calls to get something you paid for. The company does not do as promised. Bottom line, this is a huge scam. We actually sold our points to a reputable buyer and Marriott exercised their right to buy the properties back. Once again I am getting a complete runaround regarding the disbursement of funds that are not even 25% of what we paid. I received an email stating funds would be disbursed 7-10 days after May 10th. It is June 5th and nothing. Typically, nobody answers the phone and after I got someone on the line I was told that the settlement department does not have a phone. I can’t even talk to someone. Please don’t invest your hard-earned money for this scam. I promise that you will regret it! Oh, plus you have almost $2,000 In annual maintenance fees for properties you can’t access. That is the price of a flight or vacation. I hope this review will prevent even one person (or couple) from making the same mistake. I honestly would not want anyone I cared for to invest in this scam.

We are very frustrated with Ray Filippone/Marriott Vacation Club and the customer service that we have been given. They may say that they pride themselves on great customer service, but we have not seen it yet! All we have done is explain how unhappy we are. We have told them, we have told Better Business Bureau, and we have written to others as well hoping that someone can hold them accountable for the poor sales and deceptive practices used in the presentation we went to. WE. WANT. THIS. TO. END. There is no excuse for chasing this company in circles, saying the same things over and over. What are they gaining? They’d be better off letting us go since we would leave them alone, so what is the benefit to us being in the ownership still? It is unnecessary and we will not rest. Our eyes are on the prize now more than ever. We will do whatever it takes to get through to these people about what they are doing to innocent customers like us!

I am an owner who wishes to get out of the property. I received a letter attempting collection or threatening foreclosure - but also offers “to deed back the property to the owner’s association which will release you from all current and future financial obligations to the owners association. Please contact us if you would like to take advantage of this offer and we will have the necessary documents sent to you at no cost”. They give no direct contact for this and when I called the phone #, I got a phone tree situation. After being misdirected and disconnected I finally reached a person in the Resale department who answered the phone “Exit Dept “. That department sent me an offer, but I had to pay the annual fee for 2023 when I haven’t used any points in 5 years and have paid my fees each year. I now owe my 3023 fees and I want to take advantage of the offer but so far they make it impossible to get anything done without paying the outstanding fee for 2023.

We are so tired of being bribed and badgered about adding to our membership.

Last year, in February, we had just a few days at the Marrriott Grande Vista. The associate who met with us was experienced and did give us a few tips, but she kept us for an excessive amount of time - more than 2 hours, I believe, EVEN THOUGH we were clear from the beginning that we did not have any money to spend and were not interested in any offers. We left feeling abused.

So, this year in March when we went again to the Grande Vista, we were welcomed by Jose. He was gracious and helpful. He said he knew we were not wanting to make any changes, but still wanted to meet with us and he "offered" us $250 visa card. We made an appointment.

Our phone rang at 6:30 in the morning to remind us of our appointment. 6:30 and we are on vacation! Our daughter was at home in difficulty. We could not make the meeting. We said we couldn't make the meeting.due to a family emergency. And, there were not other time on our very short vacation to reschedule. Jose was clear that it was a problem for him -- WE HAD A FAMILY EMERGENCY! How gracious he was when we met was then obviously not sincere.

I have been in sales. I know how it is when you are on incentives and commission. But the ways of your staff make it way too unpleasant while on vacation to spend time with them.

We will NEVER EVER meet with a sales associate again. PROMISE!

I just thought you should have our reason why.

Have been able to sign over most of my ownership with no real issues, but I still have one agreement with this company that they will not even consider. They say that is because of the loan, but why can I not just approve that they are taking it, as I did with the others? It does not make much sense to continue being in a position where I have to make payments on something that I am not wanting to keep. That is quite a bit of money to be throwing out, all to sign a paper for them to take it back. Surely there is something that will allow us to complete the action of giving it up entirely. Even if it is not called the same thing as the others. The “deed backs.” I’m interested in what Marriott can do. There has to be more that can be done than they are letting on.

What I have been dealing with when it comes to this company is unacceptable. To bring people into your company without telling them the truth, and misleading them into believing that it is something it is not, should not be allowed to happen. Additionally, the fact that there is nothing in place for those who have been lied to is extremely disheartening. To be told that there is nothing that can be done for me other than to pay even more money into the scam that I was brought into is frustrating. I want out of this, and there is no valid reason that I should be held responsible for what has taken place here. If your company is going to have these presentations bringing in masses of people, then they need to encompass All the information that is necessary and be sure to properly setup expectations for ownership. None of that is what I experienced. I want out of this because it is not at all what I was sold on it being. Tell me immediately what can be done, as there is absolutely no why that a company this size has nothing.

I am an owner of a timeshare unit and my ability to enjoy a room with my family was made impossible by rule *changes* that terminated the availability of fold up beds for children. Since that time in March 2018, I have been continuously trying to relinquish my ownership and stop the (forever increasing) association dues. I paid off my mortgage / loan long ago.

We purchased our timeshare unit from Marriott in 2005 as a deeded unit. The deed specifically states: "that each timeshare period shall be considered a separate estate held separately and independently by the respective owners for and during the period of time assigned to each"

It has always been a battle with Marriot to reserve use of the unit. Since MVC changed their sales to a point system and we did not give up our deed for points it has increasingly more difficult to reserve our unit. This year 90 days before our specified time period we called to reserve use and was told that there was nothing available, but if you go online to rent a unit it is available.

There has been many hours of arduous phone calls and complaints to all levels of management at Marriott including owner services, HOA Board of directors, customer advocates and MVC Regional Liaisons. Although management has acknowledged the specifics of the deeded unit the reservation for the unit was denied. This is a direct breach of contract and violation of deed. Marriott has no concerns for customer service, only greed.

Marriott denied me use of my timeshare but did not mind sending me a maintenance and tax bill.

I am writing today, very upset with the experience I have had as Marriott Vacation Club Timeshare owner. Marriott used fraudulent and deceptive trade practices to persuade me into purchasing timeshare with them. Marriott lied about the true value of the timeshare, they lied about the availability of the units, they lied about the length of the presentation and they lied about the annual maintenance fees and how they operate. Based off of the referenced lies, I was persuaded into purchasing timeshare, 4/17/2021, under the advertisement of your sales executive, Mr. Richardo Martinez, who stated at the time that “Marriott was currently running some incredible owner packages & specials with amazing benefits and additional perks to the owner, since timeshare purchases have been down (low) are due to Covid-19. A year later and a half later, two failed attempts to book a stay in Aruba, due to unavailability, I have come to learn that much of the information given to me was false. Mr. Martinez made this program appear to be fun and easy to use, unfortunately, the timeshare has caused my life unnecessary anxiety and stress. I thought I would be able to go on vacation more often since I was a member. Unit availability and member annual dues are extremely important factors to be aware of and Richardo Martinez kept these crucial details from me. One of my many questions &/or concerns to Mr. Martinez was, “would becoming an owner could guarantee me at least 7 -10 days in Palm Beach, Aruba every year for my birthday in June?”, where I have spent my birthday for the last 6 years celebrating at the Aruba Marriott Resort & Stellaris Casino, where I have a great relationship with the resort manager Leslie Prea and where I intend to spend my birthday, each year, for the rest of my life, in OCEANFRONT accommodations the same or very close to the accommodations I received from the Aruba Marriott Resort & Stellaris Casino each of the six years I stayed? And are there any annual fee requirements? I explained to him 1. The timeshare was only being purchased to be ONLY used in Aruba and 2. That if he could match this arrangement – I would become an owner; but if he could not – I was disinterested in becoming an owner. He said, “Absolutely Mrs. Harris – and no, no annual fees”, I bought and it was all lies. I have paid all of my loan payments on time each month since the purchase and have also paid my annual fee on time but I have yet to successfully book my annual trip to Aruba from June 9- 18th, as promised by your staff. Each time I call into book – the timeframe is unavailable. I had added my name to the waiting list hoping a cancellation would possibly make the dates available and no luck. Every attempt to utilize this property has been a complete let down, and continuously reveals more of the lies that have been told me. They altered the information to make this ownership seem like it was a good match for my life. It’s unfair that year after year I am expected to pay into your program that I 1. Was lied to and misinformed about the true in’s & outs of ownership and the way the program TRULY works and 2. I have not been able to utilize my ownership since purchasing it due to the fact that Richardo Martinez sold me was a “pipe dream”. What your representative promised me that the Marriott Vacation Club ownership would deliver – has been impossible to achieve to date and that is not fair. I am unhappy that I have been misguided by your staff. I do not appreciate the faulty sales tactics used in this circumstance and the fact that I have been exposed to fraud. This level of deception is unacceptable, and I need you to take accountability for what I endured during the sales presentation.

I continue to pay year after year, in addition to one bill, the annual maintenance fee, that I was not anticipating. Had I been given true and accurate information regarding this membership I would not be in the predicament I am in now.

I paid $23,120 on 31-Jul-2018 to buy 2000 MVCI destination points (8 beneficial interests in the MVC Trust) and settled all the maintenance fees since that date i.e. approximately $ 1,600.00 per year.

The problem is that I never got a booking where tier-status, buy more points are given as excuses. I was forced to convert some points to BONVOY that proved to not provide value.

In summary, benefits are not in line with the money paid.

I attended MVCI workshop and was advised that 2000 points is the problem and I should buy more. MVCI policy don't allow to sale only 2000 points (they sold to me since I paid $80,000 for their Paris Ownership and quitted for no resale money $0.0 since the maintenance fees climbed to more than $4,000 per year).

I got an option in Feb'22 where they said I can quit for free $0.0. At the same time I enquired about buying another 2000 points and the price quoted was $33,000.00

I contacted their resale operations team in October to quit and there is no reply for 30 days now.

I am stuck and it's a great financial pain. Please help to exit the 200o points for the market value and relieve me from 2023 maintenance fees.

Notes

1. Due to remaining 2000 points in my account, there is no availability for booking whenever I tried!

2. I attended one workshop and told that Marriott will never sale me only 2000 points and that's a gap in my case.

3. The cost of ownership also increased over time.

4. I don't see value of initial payment with the annual maintenance fees (same money can buy better products!)

Thanks and kind regards,

Prabhat Kumar Behera

Texas, USA, 77494

Time Zone: Central Standard Time CST (GMT-05:00)

Mobile: +[protected] (WhatsApp/ Google Duo)

I was making a reservation at the end of my reservation the customer service person on the phone ask me if I wanted a 3 night 4 days in the Marriott gran château in Vegas for $200 but I had to go to a 90 minute presentation. I agree then I booked the trip to Vegas on the 29 at 3 am we got there we paid $128.00 extra for the 29. And left the 3 rd Our presentation was on the second We listen to Santiago and after 90 minutes we decline the offer cause I told them as a flight attendant I get great deals.

Then the manager came her name was Barbara Tinney. Wanted us to come back for another presentation we didn’t want to but we signed her papers which says $999.00 for 4 days. She did not sign herself the original contract only the ones that she emailed. In the evening we red all the paperwork it did not see anything about cancellation nor she said anything about cancellation at the presentation. I emailed her and told her we want to cancel she reply you can’t. I told her I will take it further and complain to the fcc. I want to cancel and get my deposit back and don’t.

Can you please help me

Thanks

Margareth

[protected]

I attended a sales presentation in Aruba for a points time share and was blindly led and bought into it. They said I would never have to pay for my vacations ever again with their points ownership. 2 years later never availability, spen 5 to 7 grand. I can never use my points. When you arrive there are so many dark units but listed as sold.out

This is to complain about the vacation club ap support and services as I was trying to log to the vacation club website for past one week but the website always get stuck and never start after I enter username and password, even though I tried from multiple devices.

Also I waited on your call center for 4 hours + during 9 am to 5 pm on Monday and the again on Wednesday (as its only working should be available) but no one ever picked the calls.

So how would you expect the members to ever use any services that we pay for.