HomeGoods
Reviews and Complaints

I bought last year one beautiful ottoman which I like so much! One of its legs is broken and I went to the store to ask them how could I fix it. A lady came out and she said "you have bought this a year ago and of course we cannot help"
I didn't have a receipt or any thing which implies that I wasn't expecting a return/refund or even leg replacement! All I was seeking is a piece of advice for how I can fix it.
I explained that to the lady who happen to be so arrogant and rude! She told me to contact the manufacturer / I told her how can I get their contacts she was like "I am not sure I don't know"
I told her do you normally speak to your customer like that? No assistance! She said "I cannot help you as you are trying to make a seen".
Well if I wanted to make a seen I would have done it not to wait until I file a complain.
I am not sure what happened to the sales associates now a days but I didn't expect that from a place that is quite successful and where I use to shop almost everything!
Now I hate that ottoman and I am gonna throw it away!

I am a former employee of Home Goods & I left the company because of the poor way I was treated by your manager Kory. I went in to pick up my last check & he was very disrespectful to me. I since went in as a customer w/ my daughter & he was very snide, sarcastic in his greeting & when I wouldn't respond to his disrespect he laughed in my daughters face! I am so appalled that a person can be so awful to his employees and then also to a customer and keep getting away with this kind of action. Your company should be very ashamed of itself!

Dear sirs and madam, the purpose of this e-mail is to inform each of you on the way to owings mills maryland homegoods, regarding the manager named khan, he was very rude to his employees and he was scolding one of his employees for having long nails and criticizing the employee dude to her nails. The manager he's a male wears glasses is very rude with customers too, wasn't happy at all or smiling

ALL THE TIME! i am beginning to hate shopping here. it is always hot. i dont understand how they think down south we dont need air. those poor workers in home goods lafayette, la are always sweating and complaining its hot. yet nothing is done about it. I am a customer there all the time and it is beyond hot. when it is 80 outside and it feels better outside then inside we have a problem. fix the situation.

Assistant managers are not communicating with employees. Was suppose to work a full week schedule but was told at the last minute that the hours decrease. Was given a rude remark about how I (the employee) was suppose to figure it out for myself that the schedule was changed. Did not appreciate that there was no phone call or message left ahead of time.

I opened up a credit with TJX because I was told that I would get 10% off of my initial purchase of over $800, which would be reflected in my first statement. It wasn't. When I called customer services, I was told it would be reflected in my next statement. It wasn't. After contacting them again, I was told that I was misinformed by the store and that there was no such promotion. They said there was nothing they could do. They also charged me a late fee on my payment when it was postmarked a day before it was due.

I was in your Seal Beach, CA store 9/11/15, at around 4:05pm. Store not busy but lots of employees and NO cashiers. Stood in line for ten minutes until they finally called for another cashier. Four people behind the counter. Took two people to glue one rhinestone to the merchandise...Really! Waiting in line for ten minutes to be told that I couldn't buy a bowl that was missing the other three. That's horrible customer service. The women there are so RUDE. The customers don't even get acknowledged when there should be help and your standing in line for a long time. What happen to GOOD customer service. This store certainly does not have it. The guys are a lot nicer that one crabby woman. Your store is what it is by how your manager runs it. I won't be shopping at this store anymore. I thrive on Good customer service. One of us who SPEND our money in any store for that matter deserve good customer service and the kindness from your employees. The employees need to be reminded who pays their PAYCHECK.

Hi, I shopped at homegoods in La Canada branch of Los Angeles at 10am today. I bought 8 big baskets and filled up more than one shopping cart, as I was with my 2 years old daughter, so I asked the male cashier to arrange a staff to help me. He said I can push the cart by myself to my car. I said I need help as I was with a toddler. Then he asked a staff to help me RELUCTANTLY, what kind of customer service is this?

I have worked for her in the past and I disagree, in fact, she is very good at her job. Good luck finding a job though. I hear Wal-Mart's hiring for door greeters if you are qualified, but by looking at your post I'm not sure that you are. By the way, greeters are considered LP in most retail companies - if interviewing for an LP position it would probably be in your best interest to know that.

There is a manager by the name of Victoria who is very rude to her employees and customers. I have been coming here for years and have never had any problems. I really love the store but since she has started working there her employees have not been the same. Not sure why but I think you need to talk to her about customer service other than that everything Is fine

I went shopping a homegoods founed item i wanted. With a big green sigh and home goods on sign. for $79.99. I took it to store register to by it lady behind counter said sign did not have a bar coad found sticker on back of item with bar coad for $129.99. Call manager and she told me it was marked wrong and she would not let me have it for price poster. I feel I

should have been able to by item at the price that was on unit up front

on unit.I call this false advertising

On 8/22/2008, my husband & I visited the HomeGoods store at 435 William Hilton Pkwy, Hilton Head Island, SC. The Good Experience: We selected several home decor items and lamps for our home on Hilton Head Island and took them to the register to check out. The Bad Experience: The clerk at the register was not only inattentive and very unprofessional, but also downright rude and crass. We had to ask her to re-bag our "fragile" items so as not to damage them. Futhermore, she began yelling and rudely laughing very loudly to other employees in our presence. And to top it all off, after she rang-up our merchandise, took our payment and BEFORE bagging it, she stopped and waited on someone else, without any explanation or apology. She was one of, if not THE RUDEST store clerks that I have ever witnessed. All this was without any provocation on our part, and was very difficult not to report her or say something to her. I have decided that I will call the phone number on the store receipt to report her after the fact, but there is no clerk number or name on the receipt. I might add that I do like HomeGoods merchandise, and have visited this same store over several years and will probably continue, that is, if I am not confronted with such unprofessional rudeness.