Homer Skelton Hyundai
Reviews and Complaints

I went to get my car serviced at Homer Skelton Hyundai, and when I got my car back, I noticed a big scratch on the leather of my steering wheel.

They said they'd give me a $25 gift card if I test drove a car. They said I should check my email for the gift card. I told them I couldn't find it in my email. They didn't want to talk about the gift card anymore when I said I didn't see it in my email.

I bought a 2010 Scion from Homer Skelton Hyundai on 09/26. I barely used it in December, but when I checked the oil, it was empty. I filled it up, but since then, I've had to add a quarter and a half of oil every weekend. I went to the dealer, and the general manager said they couldn't do anything for me. If they inspect the car for the problem, I have to pay for everything they do. Maybe my case is hopeless, but I just want to make sure others don't face the same issues with this dealer selling problematic vehicles.

They still charging me twice for repair in a two-month span. Honda Civic 2008 On June 18, they charged me $1116.13 for labor cost, freon, an expansion valve, and condenser. My car Is not Cooling enough. The r/O number is*** Today, I return my car to the same place. They found that compressor needed to be fixed, which charge me $350. Why didn't they fix the compressor in the first place? The compressor should be repaired before feeding the freon. I feel that they take advantage of my money. Why two repair services in two months? I think they should not charge me for the second service.

My car's gettin' fixed 'cause of a recall, but this dealership ain't helpin' me out with a loaner. It's messin' up my school and work, ya know? On 3/24, the check engine light came on and my car couldn't go faster than 40. So, on 3/25, I had to get it towed to Homer Skelton Hyundai. They called me on 3/26 and said my car needed a software update. Then, on 3/29, they called again and said I could pick up my car. But guess what? After just 2 hours of havin' it back, my car started doin' the same thing it did on 3/24. Finally, on 3/31, Homer Skelton Hyundai called me and said I needed a new engine 'cause of the recall, but they couldn't give me a loaner 'cause everyone else wanted one too.

Im still havin the same problems with my vehicle. Hyundai Homer Skelton thats the location, I went to get my car service on. They told me I need another tuneup and I had a oil leak. I got a tuneup in 2021 and one back in March I shouldnt need a tuneup every year. I got the service done and Im still havin problems with my car. My vehicle is not keepin oil in it. My car shakes, knock, jerks sometimes when I start the car and the check Engine light pops on. All this is comin from the Motor. I been havin these same issues since I bought the car new. I been comin out my pocket for different service and its not fixin my issues. I have spent over *** dollars tryin to fixed my car over the years thats not includin the rental cars fees and the inconvenience of my time when I had to make arrangements to get to work.

I went to Homer Skelton Hyundai last Friday, September 10, because I was interested in buying a truck. My salesperson was *** Houston. I gave her a $500 deposit to hold the truck over the weekend while I looked at other options and discussed it with my wife. She told me that the deposit was 100% refundable. However, the receipt I received did not mention anything about it being non-refundable.

Later, I found a more reasonably priced vehicle and called *** on Monday, September 13, to let her know and ask for my money back. She seemed really annoyed and told me that the deposit was non-refundable unless I could prove that I couldn't afford her truck. I requested a copy of the receipt I had signed, but she refused, saying that my wife had washed it. Her behavior towards me was very unprofessional, as if I had personally wronged her. I am extremely upset because I don't just have $500 to give away. If I had been informed that the deposit was non-refundable, I would have never given it to her.

I put $5,000 down on a 2018 Hyundai Santa Fe Sport from this dealership on March 19th. By April 21st, it needed an oil change even though they were supposed to have done one before I drove it off the lot. By mid-May, the engine was about to lock up. We checked the oil stick because we initially thought it needed oil, even though we had already done an oil change on April 21st. The oil was practically gone. I've been going back and forth with at least 3 people from the dealership about this truck messing up so quickly. I need them to tow it to their dealership so they can look at the issues that were probably already there when they sold me this car and said it had been inspected and everything was good. I moved 2 hours away from where I bought it. Roadside assistance will only cover $100 for towing, which isn't enough to get it to their dealership, and they're not cooperating at all! This is their fault!

I bought my car from Homer Skelton Olive Branch on April 26. But on May 5, the check engine light came on and said I needed to pull over because the car was about to overheat. So, I pulled over and called a tow truck to take the car back to where I bought it. I talked to the sales guy and the repair shop said it would take like 3-4 weeks just to look at the car. I was like, seriously? I only had this car for a little over a week and it's already acting up. I told the sales guy I didn't want the car anymore and that I wanted something else. He said he had to talk to his manager about it. They gave me a loaner car while my car was waiting to be looked at. About a week later, I found out that the car needed a new engine and that my warranty might cover it. But by then, I didn't want the car anymore. I talked to the sales guy again and told him what was happening and that I didn't want the car anymore.

They always put too much oil in my car when they change it, and now my engine is ruined. They told me I need a new motor. On January 14, I heard a knocking noise coming from my car, so I took it to Hyundai the next day. They said they needed to do a compression test and informed me that I need a new engine because there is metal in the oil. I took good care of my car, and they did every oil change for nine years. However, they kept putting 5 quarts of oil instead of the correct 3 1/2 quarts. My car, an Accent, can only hold 3 1/2 quarts of oil. Their employees were not properly trained on the correct amount of oil for their cars. Too much oil can ruin an engine. The girl at the service desk told me she would call me the following Monday to let me know if Hyundai would help me get a used engine, but I haven't heard from her yet. She charged me for the oil change and when I asked if they put in the right amount of oil, she said yes. However, when I checked at home, I found that they had put in 5 quarts instead of the required 3 1/2. I believe I deserve some sort of compensation because I had to buy another car, which was not my plan. I wanted to keep my Hyundai until retirement. I want other Accent owners to know the correct amount of oil for their cars and unfortunately, they will need to double-check the service at Homer Skelton Hyundai in Olive Branch. There was another time when I took my car to the dealer because it was making a noise, and I was only 200 miles away from reaching 100,000 miles, which is when the warranty expires. They did everything they could to get rid of me, even though all I needed was new shocks. They couldn't even tell me that because they wanted to avoid the warranty expiration.

On 8/23/2022, my Hyundai 2011 Sonata Vin #5npec4ac3bh089842, was picked up by ***, ***, (phone #***). I called Homer Skelton Hyundai Service depart. and I was told that my car was not there. *** informed me they had dropped my car on there property. It was three hours later the service *** confirmed they had my car. I was informed by the service advisor that if I drop my car off and leave all day they could get around to service my car. This information suddenly change when my car was brought into the service depart. My service advisor informed me that it would be up to 30 days before they could diagnose my car and I was #*** in line. Every week I tried calling, but the service depart. will not answer their phones, return phone calls. I left several voice messages with the service manager, but I was informed he was no longer employed with the company. On 9-2-2022, I went to Homer Skelton Hyundai to check on my car; my window was down and it had rained all inside my car. I did complain "why no one placed any plastic on the window" their reply "they did not have any plastic to place on my window". I taped my own window while I was there. My service advisor told me that since I was there my car in line had gone from *** to number 20 and it would be at least another two weeks before my car get a diagnosis. I called Hyundai Corporate ***, and I received a case #***, but no one has called me. I tried calling Homer Skelton Hyundai again on [protected], (no answer no voice mail). On [protected], *** answered the phone and I asked to speak with my service advisor. I was placed on hold and the phone rolled back over to the main line constantly. I left a voice message for ***, (General Manager), but no call back. ComplaintsBoard.com please help me get my car repaired. I need to know what's wrong with my car.

I went to this dealership to buy a new car. I told the salesperson (CH) that I want a SantaFe Hybrid. They said the dealership will get a list soon and the SantaFe Hybrid will be available. CH also mentioned a hybrid Tucson coming in Aug and suggested I put a deposit on what's available (okay but not my preference). The deposit will be transferred to the SantaFe when it's available - ETA is 24-48 hours. I made the deposit over the phone the next day and asked CH to transfer it when he gets the Hybrid SantaFe. I got a deposit receipt in the email with the "non-refundable" clause circled. They didn't tell me over the call that the deposit is non-refundable. Trusting the dealership, I waited for 2 days for the allocation. No allocation came and I was surprised by the non-refundable clause that was never mentioned. I tried contacting CH for a refund but couldn't reach him, so I went to the dealership in person. CH referred me to his general manager (DR) who said he'll listen to the recording and refund the money if it wasn't mentioned as non-refundable. He also said he'll try to get a Santa-Fe through a dealer-trade. Once we left the dealership, there was no response. I called multiple times the following week and finally spoke to another manager (JB) who said he'll check with DR and get back to me by the end of the day. But I never heard back from JB either. On Friday, the receptionist took my message and said DR will contact me once he's in the office. I didn't call on Saturday knowing dealerships are busy. When I called today (Monday), they said DR is on vacation and someone else will contact me. The day passed and I still didn't hear back. I've been asking for a refund of my deposit for a car that isn't even on their lot. This dealership has broken my trust.

I got a 2015 Hyundai Azera. In Feb 2019 I took my car to Homer Skelton for repairs. They kept it for 4 months but didn't fix the main issue. I brought it back in Feb 2020 for the same problem. I got the car back after five months. I paid $3032 and they charged me $178. However, the car still had a whining noise. On Nov 7th, 2021, I noticed an oil leak and called them because my warranty expired on Nov 11th. They said they were busy and asked me to bring it on Monday the 15th. I explained about the warranty, and they said not to worry, it's close enough. Then they called on Wed and said it would cost $578. I picked up the car, but it wasn't fixed. I emailed the owner, and the service manager called me in December and told me to bring it in for fixing. In January, it was still leaking, so I went to Valvoline to have it checked. They found it was 2 quarts low and dirty, and there was a leak. I had it changed and took it back to Homer. They called and said it was fixed, blaming Valvoline for messing it up. I told them it was leaking when I went there. Finally, on March 8th, they asked me to bring it back. They fixed one oil leak but missed another one. Since then, I've tried contacting the owner by phone and email, but no response. I also spoke to my warranty company, and they said they never paid a $3032 claim, so Homer said they covered the charges because someone forgot to submit it. I don't know what the $178 I paid was for since I didn't have a deductible. I have receipts for all the repairs and regular maintenance. Now I have a car with high mileage and no warranty that leaks oil and has a whining engine. I haven't called the service manager because he is rude and tried to charge me $178 when I took it there in November without fixing anything. He threw the papers down and told me to bring the car. The one time they tried to charge me $578, they only charged the warranty company $254. I was overcharged once for shop charges and tax.

The inside of the car had mold. The console was on top of a tube of hand lotion that seemed open underneath, with mold still there. Chris, the store manager, told me I wasn't welcome when I arrived, even though David R had apologized for the bad service on 1/29 when I got my vehicle. There was still mold on the floor and upholstery, and an oily product was leaking onto the back seat. It was taken from my glove compartment and placed on the seat. Chelsea saw it but said it wasn't their fault, so they wouldn't clean it. They returned my car with all my belongings, lotions, and sanitizer dumped on the back seat, along with some moldy green-colored pennies and change. I was really upset that they refused to do anything about it. They put back some of the console they removed, but a small tube of hand lotion was trapped underneath, possibly leaking. It can't be pulled out because the console is on top of it. David R told me to bring my car back the next morning at 8 am to get it cleaned, but I had to leave it at the dealership for it to dry properly. I agreed to return the next morning but called to explain that I had a stop to make and would be there right after. They said okay, but they leave at 1 pm, so I agreed to be there by then. Yesterday, David R had offered to get Willie, his top salesperson, to take me to work since they were keeping the car. My job was only 2.7 miles away on highway 78. However, when I got there, they refused to clean anything and told me to leave before they called the police. It didn't make sense because I was calm. They brought up what they said I had said the day before as the reason they wouldn't clean up the mess the repair person made, even though David R had already apologized and offered to fix it. They didn't. Then they threatened to call the police, but I hadn't done anything wrong. In fact, I was in tears trying to talk to him privately when he brought me to the doorway facing the customer waiting room and suddenly said to leave before he called the police in an aggressive manner. Hyundai review via text message: The manager asked me to come back the next day after I told him about the condition my car was in after paying $1500 for repairs. When I arrived for them to clean up the oily spills and stains on my seats and remove the mold from the floor and seats that was left to grow, the manager said he couldn't do the service because his manager was there that day. I was upset the day before, which is why they apologized for the bad service and asked me to bring the car back the next day and leave it so the seats could dry completely. Instead, the higher manager said he wouldn't do the service because of how I spoke to his staff the day before and threatened to call the police if I didn't leave. I was hurt, angry, and in tears when I left. My car still has mold. The console was on top of an open tube of hand lotion, and there was still mold growing on my carpet, which they were supposed to shampoo. My seats had oily stains the size of a man's hand, two of them.