Keffer Hyundai
Reviews and Complaints

I had a oil change and recall appointment for an engine inspection on 5/4. One hour prior to this appointment, I received a call to sit down with a sales person because they wanted to purchase my car due to a shortage of used cars on the lot; I declined. The sales person then said that it would be more affordable to sell my car now because problems will soon arise. This statement made me feel really uncomfortable. They performed an all day engine inspection and reportedly found no engine issues at that time. They also advised that my car had an oil leak that would cost $1200 to fix. I declined to let them fix any of the recommended items and get a second opinion due to lack of trust. Well. the second opinion confirmed just what I thoughtno oil leak. Also after receiving my car from the service department, I've noticed my car began to stall. I was not having the issue prior to the "engine inspection." They had been dishonest and untrustworthy. I want my car repaired.

2018 Hyundai Kona, the second one purchased from them, has been back to their location (under warranty) for the SAME exact AC/engine light, car shuttering results at least THREE times. Claimed it was faulty part. They have now had the vehicle for a month a half. I have gotten not a single phone call, email, etc. of communication. I received a phone call saying they sold the current loaner I was in & I needed to return it. I am currently on my third loaner car with no explanation as to if my vehicle is even still on the premises, if/when it will be fixed. I have never received one returned phone call from keffer Hyundai since I brought the vehicle back the first time. It has come to my attention that there is high turnover at this particular dealership as I can now see why. I would appreciate honesty & transparency seeing as we have spent good money with them & have learned very quickly that customer service comes last. Don't shop keffer Hyundai. Disappointing & unreliable.

My 2016 Genesis broke down on 12/21. Service Director Cliff H put me in a rental from Hertz because he did not have any loaners. He put Bob Mayberry Hyundai down as the dealer to be charged even though Keffer Hyundai was was doing the repairs. Contract shows company charge. They gave me the run around with my car and it was not shipped to me until 2/2 even though it was fixed 12/31. Hertz charged me for the rental because Keffer did not pay. Gave paperwork to Service Manager Matt C 5/29. He said everything would be taken care of. Matt and Cliff were fired. Bryan M took over this issue 7/31. Said everything would be taken care of and I would be refunded. Hertz on Independence called me 8/17 for original contract#. Said they had made corrections to who was to be billed and sent the paperwork to Keffer. 8/24 spoke to Brian. Said I would get the refund in a couple days. 8/26 Brian called and said they couldn't take care of the issue. See attached.

08/27 trade-in for '21 Sonata. MSRP of vehicle was $29,800. We were being charged a $2,995 "Market adjustment" fee and a $1,594 3M Car care fee not listed on the sticker. Charles (salesperson) and Scott (sales manager) each repeatedly lied to us that not only were we getting a good deal, but these were mandatory fees/products that we would be charged no matter which Hyundai Dealer we went to. We repeatedly expressed how the payments looked too high, and much higher than we anticipated after looking around. And they repeatedly lied and said this was as good a deal as we would get. Needing a car, and feeling pressured, we went through with it after the dealership lied and "convinced" us the Total Gross Capitalized Cost of $37,856. I have since discovered that the other local Hyundai dealers are not charging customers a "market adjustment" for these cars, and 3M car care is an included service at no extra charge! We were charged $4,589 more than it's max worth at other dealerships!

1. Got it towed to Keffer Hyundai on April 12 (Recall ABS) 2.The dealership did not contact me when my vehicle arrived..The AAA driver told them it was my starter but it was not that at all. So they were looking for the wrong issue and had VERY POOR COMMUNICATION! 3.I called multiple times but nobody could give me an answer or transferred me and would never get a service adviser. 4. A week goes by no communication 5. Another week goes by and I was told the mechanic and the service adviser had quit that was handling my car originally. Was not told this until I called so my car was basically on the back burner. 6. I went in on 04/23 since nobody would answer my questions over the phone. 7. Selina was my new service adviser. Going up there was a waste of time to still couldn't get me an answer after having my vehicle for 2 weeks. 8.They had my car for almost a month. Sent me home with a dead battery. They messed up my amp was promised a lot by Cliff but they never followed thru

Keffer Hyundai has had my vehicle for almost one month, without the assistance of a rental. My motor has failed, and initially I was told that the repairs were covered through my extended warranty, about a week later I was told, it wasn't covered. I was then told that I needed to send maintenance records from the past three years, after that until this day nothing has been done besides pictures that have been sent. I have spent over one thousand dollars on car and personal expenses, I have tried building a case, with their case management team, who are no help, and now I am demanding full reimbursements, free rental assistance, and free repairs. It is highly unfair that as a paying customer, I am being treated this way, and I still financing a car that I don't have. I have also done my own research and it looks like these particular vehicles have gone through motor recalls, which in my case should be free of charge. Their policy and customer service just doesn't seem standard, may you please help! I just want to be treated fairly.

I traded in a vehicle for a newer one and the dealership never paid off the trade in. I traded in my 2019 g70 for a new 2020 g70 and it's been almost 2 months now and the dealership sold the g70 I traded in but never sent the payoff check to Genesis Financial so now the vehicle is still in my name and showing delinquent on my credit report on top of the fact Genesis Financial is calling me everyday for the payoff amount of a car that was traded in 2 months ago this dealership is the worst every went to speak with finance guy who did paperwork only to find out he's no longer there so I spoke with Brittany who then informed me that the paperwork had been sent back to them for errors that then corrected and resubmit and the check would be cut for pay in 7 days and that was almost 4 weeks ago. So I called and talked to the finance Manager who then informed me he was new and only had been there for 6 days and that he would look into it and get back with me never did so I goes back to Keffer and no I'm getting the run around again because for some reason all the people are supposedly able to help me are gone for the day 1 pm yeah ok. This dealership sucks stay away go to Lake Norman or Concord if your looking for a good Hyundai dealer. These folks are full of *** literally.

I went to Keffer Hyundai on 10/23 for an oil change and tire rotation, a $39.95 manager special and a state inspection sticker for my 2018 Hyundai ***. After a 5 hour wait (no loaner or ride) I was billed $900 in charges. As a woman I am always wary of the dishonest mechanic, so I take my car to the dealership hoping for honest service. I no longer trust Keffer Hyundai. For an additional $30 I was told a mechanic will give my car a 34-point inspection. I was told I needed many additional services because the car was in the "RED ZONE." I was told I needed front brakes for $100 but then was charged $260 to resurface the rotors. They also charged me $141 for a brake fluid exchange I never agreed to and an additional $180 for something called Premium *** which I did not authorize. They charged me $100 for an alignment that I thought was part of the tire rotation. When my father spoke to the service manager about the charges, he told my Dad that I was lying and that I consented to these additional charges. My father asked if there was a recording or any signed documents and of course there was nothing to back up their claim. The manager refused to take anything off the ***. Keffer Hyundai is not to be trusted by people without mechanical knowledge. They are heartless scammers.

Purchased a 2016 Hyundai Tuscan from Keffer Hyundai back in Oct 2021 with also a extended warranty. I have had two issues that needed service since Feb, 22 and the dealership telling the first appointment is not until late April. It was a heater issue that could not wait so i took it to another Dealership. I purchased the extended warranty but if i take it to another dealership then i have to pay $100.00 deductible instead of $50.00 from the seller dealership (Keffer). Now i am having another issue with the driver door will not open after being unlock with the remote. I feel this is not safe and should be a priority especially since my daughter is driving this vehicle.I reached out to the dealership and they told me it would be late June before i could get an appointment. I called to speak with the service manager and would not return my call. I called to speak to a sale manager and he said he would talk to the service manager about getting me in for service. No response from either with no call back . i asked if they would reimburse me for having to pay the extra to take it to another dealership with they said no. I feel because of their inability to get me in in a timely manner that i should not have to paid the extra fee to take it to another dealer. I have a car that my daughter does not feel safe to drive in case she was to be in a accident and no one could open the driver door to get to her.

I purchased my vehicle in Feb 2021. In March while going downhill my brakes started making noise. I called service a few times and got no response. I then contacted my salesman *** Athens who took ownership, had service call to setup an appt. Valet never showed, so I drove to the dealership. They kept my vehicle 6days and the only time I got updates was when I called. Evidently the Service manager was fired and the right hand didn't know what the left hand was doing. The explanation I was given about the brakes was ridiculous. I was told the passenger window motor needed to be replaced ! In June I heard a noise in the steering wheel as of yet Genesis has not addressed my concerns. On September 10, I brought the vehicle in for service, after 4 hrs with no updates. the owner walked up and asked how things were going, I told him exactly how I felt, that the service department sucked. He got angry yelled at me on the showroom floor, stormed into the service area told them to return my vehicle with nothing being addressed! He has since refused to service my vehicle at Genesis of Charlotte. Veh ID# ***. I've complained to every department and gotten no help.These are the complaint tickets that I got no response.reference number18745208 Sept 2021 reference #*** Nov 2021. Neither complaint has been addressed. September 10 was my last contact with Genesis of Charlotte. After being embarrassed on the dealership floor by the owner, I went through customer care and no one has addressed my concerns.

On 10/23 we purchased a used 2017 Chevrolet Suburban. We got to test drive the vehicle on a short test drive and did the best inspection we could (we were not allowed to take the vehicle offsite) and we asked the salesman the inspection process and were told all vehicles were put through a thorough inspection and reconditioning process before they are placed on the lot. We made the purchase. The next day our daughter tested positive for COVID 19 so we were quarantined and didn't drive the vehicle much at all the first week. On 10/31 we did take the vehicle out more on non-highway roads and my wife said it felt very bouncy and really rough ride. I went back out with her and I noticed it was bouncing a lot on the backend on the more bumpy roads. I emailed our Sales Rep at Keffer Hyundai to inform him of this observation and asked specifcally if the suspension is something they inspected as part of the process he mentioned during our test drive and he wrote in his email (on file) that it would have been looked at as part of the inspection process. On Monday evening my wife was driving home she hit a bump going about 45mph and almost lost control of the vehicle because it was bouncing so much. I immediately scheduled an inspection by a local mechanic for the next morning. Long story short, we had two ASE mechanics inspect the vehicle (on 11/2 and 11/3) and were told 3 of the 4 shocks were blown and all the struts needed to be replaced and 2 were leaking and had been for a while. $3800 in repairs quoted on a vehicle we just purchased that was supposedly inspected. Also, both said that while it was driveable it was very unsafe to drive much with the suspension in that condition - that is my biggest complaint here. We were sold a vehicle that was unsafe. When contacting Keffer about this, their sales manager was very rude, dismissive, and said "you signed the paperwork" and nothing we can do about it. We were sold an unsafe car and nothing is being done about it.

Default on promise of no payments until 12. The Dealership promised me no payments until December. I am extremely disappointed in the lack of customer service I received at *** Hyundai by their Vehicle Exchange sales Manager Christopher Y. The ordeal began on 5/23. I signed a contract at 0% financing, left with the vehicle. 6/24 I received a text from Chris stating that he forgot that the 0% qualifications had changed and that my FICO score of 704 did not meet the criteria and that I need to resign my papers at 1.9%. Reluctantly I agreed to the new terms after he apologized for the inconvenience and offered me 120 days of no payments. On 7/25 the dealership attempted to re-run my credit but it was blocked because I keep my credit files locked. On 8/1 I received a call from Chris stating the dealership needed to run my credit again because the finance manager needed to approve my contract and my last score was over 30 days old. He stated I needed to re-sign my contract because of the new credit check. Chris came to my home on Sunday 8/2 and sat at my Patio table with a contract in his hand for me to sign. The contract was changed again this time to 4.59% financing he apologized again and said they lowered the price of the vehicle due to all the inconvenience and Chris promised me 3 car payments equaling $900.00 and 5 years of oil changes. I emailed and texted Chris on 8/31 to inquire on when I would receive the payments and if it would be all 3 car payments at once. He responded immediately that the check would be sent this week. I received a check on 9/2 for $310.00. I let Chris know I received the check for $310. On 10/1 I emailed Chris again to inquire about the October payment and he stated that I should receive my monthly payment 10/10. I did not receive a payment by 10/10. I emailed him and he responded he would get it to me on Monday 10/12. On Tuesday 10/13 I inquired on the status of the payment via email and text. Chris responded via text that he would bring it to me on Thursday 10/15. On Thursday 10/15 he emailed me to inform me that he would drop off the check on Friday 10/16 by the end of day because he had to have the owner sign it. On Friday Chris never showed up, Never emailed me. Never texted me. On Monday 10/19 Chris texted me to state he would bring the check on Tuesday 10/20. He did not show again. I have a detailed record of every correspondence. This company has deceptive practices

I got a car from Keffer Hyundai in May , now it is November and I still do not have a license plate number. I am being ignored and not helped I got my 2020 Hyundai Elantra in the very beginning of May as a present from my father for my wedding. He was told that the license plate for it will be mailed to him within a week or two. Even though this was quarantine time, no one told him then that because of the pandemic it was going to take longer to get the license plate. Elantra had a temporary number which was paper with the expiration date written with the marker. After a month of waiting I called Keffer Hyundai to see when I am going to get a license plate. Got no response. Every single person was just saying something like 'Oh, do you still not have it? Let me transfer you to...'. All of my days were just being transferred to people that work there but do not know how to do their job right. The expiration date on my temporary plate was almost completely washed away by the rains and I had a week left before it expires, so I called again and asked them whether they can extend the date for me or renew the license to at least write the same date over again because the marker was no longer there. They said that there is no need to do anything and I can just drive without anything. I called a couple more times and spoke with different people and they all were just telling me that I 'should be fine'. I kept on calling them and never got any answer about the plate. I went straight to the location, which is ***, Matthews, Charlotte, NC and all that I would hear there was 'I do not see your name on the list of who is waiting for a license plate.' We paid for the plate and I have all the documents, but I never got what I paid for and I never got helped with resolving this problem. Week after week, month and month - zero result. Now it is November. It has been 7 months, OVER HALF A YEAR, and I do not have a license plate number, they refused when I asked them to renew the temporary one. We paid and keep paying for the car that I can not use and was not able to use for 7 months now! I have been calling them every single day for the past few weeks and no one knows how to solve this problem. All I hear is that everyone is surprised with how long it is taking and they keep transferring me to other people, who are turning on their voicemails now as they see that it is me calling. The week before last I was told that 'the problem should be solved by Monday'. Today is a Monday, BUT A WEEK AFTER THAT MONDAY THAT MY PROBLEM WAS SUPPOSED TO BE SOLVED. Zero result. I have been paying this entire time for the car that I can not drive because I have no license plate, the service has been totally horrible the whole time and it is horrible until now. I was never explained what the problem is, but the only thing that I know is that I have been suffering from somebody's mistake for 7 months now.

Purchased a used 2017 Honda Accord Nov 19, 2020. November 21st - transmission system problem light came on. December 29 car still not fixed. Nov 19, purchased used car. Nov 21, transmission system problem light came on. Contacted dealership and since we live 2 hours from dealership, was instructed to take to car to local Honda dealership, but they could not get us in right away, so we waited. After two diagnostic tests, car was found to need a transmission. Keffer was informed of this but refused for the Honda dealership to replace the transmission. After going back and forth with both the dealership and the Honda garage, and leaving multiple messages, nothing was resolved. December 9th, made another trip to Charlotte to try to get some answers in person. Arrived at approximately 1030. It took them approximately two hours to come up with answers (not really resolving anything). After keeping us waiting in the lobby, they come up with a reason of "our titlest is not located in this office but they are in Huntersville. We are having them send a copy of the deal to us to review the warranty". I guess after two weeks of trying to get our car fixed, they decide to review the deal? Next, after about two hours of waiting for a resolution, Scott came to us to inform us the car is still under warranty (we knew that already) but it was our responsibility to get the car to their garage because they were not going to pay $5000 for the local Honda dealership to replace a transmission. So it took them two hours to tell us that, in addition, we were having to cover the costs of getting the car towed to their garage, over two hours away. After arrangements were made, the car was picked up December 11 to be delivered to Right 1 Auto. December 14th, we were notified by Robert that they were still working on getting a transmission. At first, Robert at Right 1 Auto was talking about a refurbished transmission but again, no updates were given except on the 16th from Robert saying that he would contact us when the car was ready. Also stated in a text that a transmission had been ordered and will come with a limited warranty. My husband reached out to Robert on December 22 and we were told "I will have an answer tomorrow". We attempted to inquire further about the transmission and we were sent a picture of a bill showing were the garage just flushed the transmission and cleared the codes. On December 23, Robert notified us that the car would be at Right 1 Auto. December 26th, we reached out to Robert to see if we could pick the car up. He then gave us a contact, Bill, stating he would be there for us to get the keys from him. Mid afternoon, Saturday, December 26th, we drove to Huntersville to pick up our car. Car seemed to do fine until we reached the Elkin, NC area and the same transmission system problem light came on. We immediately reached out to Scott C, at Keffer Hyundai to report the problem but had to leave a message and we never received a call back. December 28th, we reached out to Robert who stated that Scott would be giving us a call back but he never did. I finally got in touch with Scott yesterday evening after multiple attempts and he informed us that he would personally reach out to Robert and they would make arrangements to come pick the car up again and get it fixed for us. I have driven the car one day to work since purchasing the vehicle and we are getting ready to make our first payment. I have never in my 46 years of life been given such poor service. I feel like I have been lied to and they are avoiding doing what is right. They did not offer to give us a loaner car either. That is not covered in the warranty.

Failed to transfer tag resulting in revocation of my tag Deceptive, unfair practices to consumer. I traded in a used vehicle at Keffer Hyundai, Matthews, NC on Sunday, September 27th. I asked if I could transfer the tag from my trade in to the new vehicle, and was told no problem. They took the tag from my trade in and placed it on my new vehicle. The first week of November I received notification from the DOT that my insurance had lapsed on the trade in vehicle and my tag would be revoked unless steps were taken. I immediately contacted the dealership (November 11th) and spoke with the title clerk who said she would take care of it the next day. She stated she would call me if there were any problems. I never heard back so I went about my business. On December 4th, I received another notification from DOT stating that my tag had been revoked on November 30th and to park my vehicle immediately. I immediately contacted the dealership and the only person I was able to speak with was a finance manager, who after being very rude to me stating "sounds like you let your insurance lapse", we had very heated words and eventually he said he would get with everyone involved and someone would call me Monday morning (this was a Friday evening). Monday no one calls me. I make repeated calls to the title clerk that day only to learn that she had been terminated. I then spoke with someone else (Paulette B) who had been brought in and explained my situation to her. She said she would see what was going on and get back to me. I asked if they could get me a loaner vehicle to drive since I had to park my car due to their error, and was told nothing was available. I had to make repeated calls on Tuesday to get back in touch with Paulette B and she said she was still working on it? That she had to go to the DMV to fix the mistake and she had not had time. I asked again for a car to drive, she said she would talk to the GM and get back to me. At the end of the day, she said they would bring me a loaner vehicle and asked for my address; she then stated someone would call me Wednesday morning. Wednesday morning I got back in touch with DOT and was told all they had to do was email 2 forms over and the lady gave me her email address and info needed to get this taken care of. She told me as soon as she heard from them, my tag would be immediately reinstated. I emailed this information to Paulette at 9:30 am. Mid-day Wednesday, after not hearing from anyone, I called the dealership, only to learn that Ms. Paulette had the day off and no one knew anything about getting me a loaner vehicle. I left message and sent an email to the GM, *** F, who has yet to respond or reach out to me. Although later in the day someone showed up with a loaner vehicle for me to drive. I called Wednesday evening and asked the salesman to get me a copy of my bill of sale and he said, no problem. I never received. So I emailed and asked if there was a problem, he stated no, that he would get it to me right after their sales meeting at 9:30 am (this is Thursday); it is now 3:00 pm and still no one has called me, and no one will get me a copy of my bill of sale. They do not care that my car has been parked for 6 days now and no one will reach out to me. They know this is their mistake, they have admitted multiple times; not to mention, they did after 4 days of phone calls finally brought me a vehicle to drive, also admitting their fault in the matter. This was first brought to the attention of the dealership on November 11th and today is December 10th and nothing has been done! Everyone at this dealership is extremely rude and do not care what happens after you leave the lot. There are numerous complaints on this matter and something needs to be done!