Homesite Group Incorporated
Reviews and Complaints

I regret buying their policy, should have done my homework before *** told me to go for it. They said yes to my claim, but when it got bigger, they said no to everything. They fib and hire folks to visit your place and fib too. They're the worst company ever!

My home is gone. It's a nightmare. I got a fake policy with false values. Half a page of claim values reduced, denied, delayed, deappreciated. Someone needs to shut these people down. Terrible lives. They want me to take out a quarter million in loans and send in receipts they approve, but they may not pay me back. White collar crooks, the mafia would be better to deal with! Negative 5-star rating.

I wish I could give 0 stars. We have a hail roof damage and progressive homesite is telling me that they are not even going to pay a quarter of what it will cost to repair our damages. They will give me barley nothing. I called and left a voicemail for the corporate office and then had one of the managers call me who was extremely rude just like her field adjuster. I am definitely leaving them because you have to treat your customers right.

I got Homesite insurance from Progressive and it's only been a month, but I'm not happy and I'm searching for new home insurance. The customer service person I talked to, ***, was mean and told me to find another insurance company just because of some branches that need to be cut. I can't get a straight answer on which branches need to be trimmed. I'll keep calling until I get an answer.

I had a bad experience with Homesite Group Incorporated during the recent storms in my area. I live in a senior facility and had no power for almost 2 days. I was worried about my food going bad and called to make a claim. I also asked about loss of usage if the power outage continued, but both claims were denied. They said my policy didn't cover refrigeration and the outage was due to natural causes. I was upset because I thought I was covered. My policy is up for renewal soon and I might have to think about switching. It's important to read the fine print and know what you're getting into.

Bad experience. Homesite Group Inc. didn't honor my policy or claim. They denied coverages I asked for and said were added. When I filed a claim for the same issues, the coverage was missing, and a lesser one was added. They started a claim for a small issue and denied coverage for the crucial part. They paid me without inspecting my dwelling or the damage. The payment was the lowest possible for minimal damage, and they didn't try to help. Homesite is a scam that will face lawsuits.

I wish I new bout this company and switched. We had a much smaller loss than some of these other folks-a bike and sunglasses were stolen. The value was still over 3k and I pay Homesite extra for the replacement value. First, I had to wait to get the police report for our stolen items-completely feasible. However, even though I let the adjuster know I was waiting on it, they closed the claim, without even informing me. I emailed the adjuster multiple times and finally got a response. Uploaded all the paperwork and received a settlement offer. They completed disregarded like items on my receipt of purchase for one of the items. I attempted to email and had no response back. A phone call to customer service was unhelpful-first my claim was still showing closed (even though they offered payment, which I have not accepted) and then claimed a claims manager would call me back. I finally received a call back from the adjuster who claimed her email wasnt working. She proceeded to tell me my receipt was wrong and they would only pay me the full line item after repurchasing a like item. When I finally quoted my states insurance laws, her tune changed and she stated a description was missing on the receipt. Its a line item receipt, with pictures of the item from the same date of purchase. Dont get me started on the 60% depreciation rate of my other item. Also, a claims manager still has not gotten back to us. Per insurance laws in my state, I have every right to disagree and I had documentation that is being disregarded. Ridiculous company and I will be changing who insures us, once this claim is settled.

I read some of the other reviews and I gotta say, I feel the same way. My claim was opened on Jan 5, 2023. At first, everything was cool. The adjustor was nice and sent funds for the water damage demo. But then, it all went downhill. I had to call and call to get any updates or funds sent. The adjustor said to make sure the claim number was in the email, but even after doing that, I got no response to my 5 subsequent emails. Calls weren't returned either. I started calling every day and finally got an answer after a few days. The adjustor said funds would be sent in an hour, but it took over 2 weeks for them to actually send it. I had a contractor ready to go, but we had to wait because of the adjustor. Finally, funds were sent last week. I asked for a manager call back, but never got one. I even emailed customer service, but no response. I asked if I was being unreasonable and the rep said everyone's claim is different, but it's been over 2 months for me. This experience has made me want to cancel my policy with Homesite. I've only ever had Progressive insurance and they've always been great. It's probably the same at other companies, but this service was really terrible. I never want to work with Homesite again.

Our willow tree fell during the big storm in January. It fell on top of our house and messed up our roof, fence, patio furniture, bbqs, and new patio floor. We told Homesite right away, but it took them 9 days to send someone to help. It's been raining a lot and now our roof leaks and our sunroom is full of buckets to catch the water. Our agent doesn't call us back much and we've called and emailed a lot to ask about mold and how to get our claim approved. It took 60 days for our agent to tell us about a company to clean the mold and she didn't know about our claim. She said it would be processed in *** days, but when we called again she still didn't know and wanted more details. It's been really rainy and the damage is getting worse. I have asthma and I'm worried about the mold. We pay our insurance, so we hope Homesite will approve our claim soon. We're really worried and hope for the best.

Failure to honor agreement and abuse of "inflation" when setting pricing.- Company failed to honor renewal policy pricing agreement reached on calls in January ($1,090) and May 2022 ($1,142). Those numbers contemplated a new roof and (as I noted at the time) were significant to my decision to purchase a metal roof.- *** increased policy to $1,509 in July 2022 (32% increase over just 2 months) w/o communication or adequate rationale. Company noted "inflation in the cost to rebuild a home" as the rationale, however, I contend that was already priced-in to (at least) the May 2022 number of $1,142. Further, the Company acknowledged that if I had not replaced my roof, the cost of my 2022 premium would have been $2,080, which is only a $140 increase over the $1,940 actual premium that I paid in 2021. That would seem to isolate the ~$450k "inflation of rebuild" cost driver to $150. When I point this out, Company says "but you put an expensive metal roof on, which increases the cost". However, the metal roof (which cost $42,000 only cost $20,000 more than a comparable asphalt roof - which I can demonstrate from bids).- *** billed my escrow an additional $331 and cannot provide support for that amount when requested. They promised a refund. What if I had not reviewed my escrow statement?- The Company dictates that I must have minimum $1,267,000 of dwelling coverage even though I and my lender both believe $1,013,600 would be adequate. The Company also dictates that I must have minimum other building coverage of $127,000 even though there are NO other buildings. *** also dictates that I must have personal prop coverage of $633k, which is at least 3x my actual risk. *** dictates that I carry $380k Loss of Use coverage - I think less is adequate.- DOUBLING my deductible from $5k to ~$12k would only save me $80 per year. Seems inconsistent.- Have spent over 4 hours on calls trying to resolve. I've spoken with *** (?), ***, and ***.

Claim loss declared on 2/25/2022.Initial contact regarding claim 2/28/2022.Date of claim denial 4/28/2022.During the duration of the claim is when I was made aware that Progressive was not actually my insurance company as I had been under the impression. Progressive is who I had signed up through and the documents received had all been from Progressive. However, Homesite of the Midwest is listed as the underwriter. Trying to obtain a copy of the claim file has proven to be impossible as I am being told that Homesite cannot release that information as it is a "work product". I am also being told that I cannot appeal the decision that was made with the insurance company. I am being tossed between both companies trying to obtain the information and the claim is set to "private" so only certain employees can access the information. I had also reached out to the A+ *** listed on the policy and the representative there stated that she cannot access information on the claim due to an "inquiry " that has to be removed. The claim was denied given the following reasons: my fiance is not a named insured and my home was under construction and not occupied. During the initial application for insurance I was not notified that my fiance would not be one of the four people that I had been paying for and also I had stated that the home was going to be getting updated due to the age as I was just purchasing the house and I could not have occupied it before actually signing for it. Although my fiance had not stayed there as often as he had in the past he or myself was still there quite often in order to maintain the property as he was had been doing all of the updates himself. Trying to get everything done the proper way in dealing with permits, inspections, the pandemic, inflation of all prices while dealing with everything else that life has to give you has been extremely taxing in every way and these deceptive business practices do not help at all.

Homesite - via Geico - has insured our home since we moved here in November . Didn't know it wasn't Geico until we filed a claim -- Geico sublets home insurance to Homesite, a company dead last in JD Power rankings. On June 10 we had a once-in-a-lifetime hail/rainstorm. Gutters filled to the top with hail, then 3 inches of rain fell within an hour. Water overwhelmed the gutters, which were filled with hail, dropped down instead of being carried away and entered one of the basement windows - above the foundation - flooding the basement. Homesite says this is ground water and that it is not covered. But Homesite's own definition of ground water is water below the surface of the ground. This was at ground level, not below it, and we provided the adjuster ample proof with pictures from during and after the storm. After the adjustor requested estimates from carpeting and drywall contractors we were given this decision 43 days after filing the claim. This followed the pattern set with the first part of the claim - the hail damage to our roof. We are the only house among more than 50 contracted by our roofer that is not getting an insured gutter replacement. Homesite calls the damage cosmetic. It also won't cover our deck needing to be resurfaced, even though that is also industry standard. When we purchased this policy we checked every replacement value option available. We always overinsure. Despite that, we were given "replacement value minus unrecoverable depreciation" on the roof, meaning Homesite will pay roughly half the cost. A six-word addendum to the policy stuck in the middle of 50 pages negates all the paragraphs in the policy that say we are getting full replacement value. It's a bad-faith bait-and-switch and fully inline with the terrible, unresponsive customer service provided throughout this process. We have $39,000 in damage, and we got a check for a little over $13,000. Homesite either squeaks through loopholes or flatly lies about damage.

8/29/22 I received my renewal home insurance policy. The insurance policy that was quoted to me was extremely high so I started looking for another provider. I was asked my another insurance company to provided me with my previous policy. After reviewing the renewal packet and public property information, the other agency discovered an error in the basement square footage of my house. The insurance agent setup my total square footage (living area) as *** and basement level square footage reporting as ***. My basement level is square footage is 913. On 8/30/22 I reached out to *** to inform them of this error that I discovered. I explained to them that this had been an error since the start of the policy 10 and I needed to be compensated for my overage charges. The woman on the phone said if there was an error that it would be corrected and I'd be compensated. She said it would take *** business days. No one contacted me after the 10 days, I received supposed corrections to the renewal policy and the prior year but not the start of the policy. The corrections that were made were still incorrect and not updated. 9/12/22 The Homesite agent (***'s underwriter) stated that Homesite couldn't retroactively make the correction back to the start of the policy that only *** could. I reached out to Geico and they stated Homesite had to make the correction. I informed the agent that Homesite referred me to them and at this point I needed to speak to a supervisor. The agent said she'd send a message to the supervisor and Homesite and I should receive a call back. I reached out a week later and was told a supervisor would escalate the issue to upper management. 9/30/22 I reached out to *** and was told that there was an independent investigation completed by *** Team. On 9/23/22 Executive Manager *** stated in note "the correction was made to the policy, but they werent able to retroactively adjust the square footage to the start of the policy".

I'm not sure if I'm filing the right place or not for this but my complaint is against Progressive Home powered by Homesite. My date of loss was 08/06/2022 and the claim was filed on 08/31/2022. I had an issue where the A/C unit drain pipe got clogged up and water backed up in the attic, which damaged the ceiling on the second floor, carpet and floors in my daughters room, the entire bathroom downstairs. Servepo was called out to dry out the floors and walls. They discovered mold in the ceiling upstairs and in my daughters carpet and hallway. They took out the ceiling and part of her wall, the carpet in her room closet and in her room, the hallway, and the entire bathroom was gutted including the floors. I called my insurance company to file a claim to get my home repaired. I was asked to get a quote which I did. I went to Georgia Floors Direct first, who quote almost $20,,000 just for the floors alone, I then received a quote from a contractor for $32,600 to do the entire job. The adjuster sent me a payment for $4334. I emailed her and she told me how did they come up with there cost? I was upset at this moment and respondent back and she didn't respond back anymore. After calling for weeks, I was giving a new adjuster who assured me she would get this taken care of. She sent another field adjuster out to see if the flooring was one floor. He came out and said yes they would have to replace the entire floors. Then she sent out another contractor to do a comparison quote. He never sent in his estimate. So I was asked to send in another quote which I did and the quote was $33,700. The adjuster still refused to pay that amount and sent me a payment for a little over $8500. I'm a disabled veteran and I've been living in hazardous conditions for over 7 months now. I can't use my bathroom downstairs. My stress level has gone through the roof and I just want to get my home repaired. I've been giving the runaround since September and I'm tired and I'm about to lose it.

I have two claims with Homesite/AFICS for PLUMBING and WIND01004577379. Since April 5th, 2022, they've denied sending a mitigation company, hindering repairs. They've also denied promised coverage. The claim escalated to large loss, and a key adjuster left the company. I've provided kitchen estimates and bids for siding and roof replacement, as per coverage terms. Despite submitting inventory for months, they've refused payment under both claims, sending contradictory letters about inventory coverage. They've even suggested disposing of items without offering mitigation services. They claim I've breached post-loss duties by not attending an interview, which wasn't reasonably scheduled. Our home was recently remodeled, yet they've failed to act reasonably as per our agreement. They now ignore correspondence and previously scheduled calls, citing our use of social media to voice concerns. They've dismissed every mitigation effort.

I reside in a specific area and own a property in another location for which I have Homesite by Progressive homeowners insurance. My tenant reported storm damage to the roof in March 2022. I filed a claim with Homesite. The inspector found significant damage, suggesting a full roof replacement. However, my adjuster later claimed the damage didn't meet my $1500 deductible, citing only 6 shingles needed replacement. Despite the inspector's affiliation with Homesite, the adjuster implied contractors often exaggerate damage. He proposed closing the claim but mentioned it could be reopened if further damage was found. Meanwhile, I obtained a roofing estimate for about $10,000 and reopened the claim. Communication with the adjuster was poor, leading me to discuss the matter with his manager and several associates. A second inspection took a month, with no updates provided unless I initiated contact. In August, I was again told the damage didn't exceed my deductible. Another roofer estimated repairs at $5,170. I've received no written claim documentation. Recently, the claims department had no record of updates on my claim, which I find extremely unprofessional and in need of immediate attention.

In June 2022, I initiated a claim with Homesite Insurance for hail damage to my roof. Regrettably, Adjuster #1 exhibited a lack of accountability and poor communication skills. Despite having been informed that a check was due to be dispatched, we did not receive it. Moreover, the sum proposed for the entire roof replacement was grossly inadequate. Nevertheless, we endeavored to identify contractors that were in line with the replacement valuation. Ultimately, we chose TruGuard, a highly rated contractor, whose estimate was *** times more than the original appraisal by Homesite, yet in-line with current up-to-date codes. However, Adjuster #1 failed to respond to our inquiries. We were subsequently assigned Adjuster #2, who, unfortunately, did not make contact. However, Adjuster #3 reached out to request a detailed and itemized replacement cost estimate from the contractor. The contractor provided the requested information, which Adjuster #3 then claimed we had already received a check for from Adjuster #1. However, this was not the case, and upon our insistence, a new check was sent. Unfortunately, Adjuster #3 ceased communication until Adjuster #4 took over the claim. Adjuster #4 has since provided more attentive and present service. However, Homesite asserted that our submitted documentation was not precisely what they were looking for, and we subsequently provided additional itemized documentation to address the differences between their appraisal and the contractor's cost. In a recent email, Adjuster #4 stated that the cost was too high, and Homesite had overpaid for the roof's cost. When we spoke on the phone to discuss this email, Adjuster #4 suggested that the claim process had been going on too long and that we needed to decide quickly whether to accept the contractor. We politely reminded Adjuster #4 that the delay lay squarely on Homesite's shoulders, owing to their inability to assign the correct employees to this claim and a lack of follow-through.

I got a phone quote from Homesite Insurance for Home insurance policy through Geico for $2587 on [protected] and I told Homesite to cancel my renewal from Liberty Mutual since, they found me a better rateand my premium was paid through my mortgage escrow account. I was told they will send someone to inspect my home. My current policy renewal was on 2-24-23 by Liberty Mutual, it was higher than last year, so my reason for shopping around. Home inspection was done by *** for Homesite on February 8th. I did not hear from Homesite until February 27th when I got a bill in the post mail that I have a balance due of $828. I immediately called Homesite, they said the inspector valued my home at $925,000 from the previous quote of $634,000. I told the person that amount was exaggerated in my opinion because I know what the current market price of my home is. I expressed my dissatisfaction, because I was not informed of their change in price increase from their original quote. No one contacted my via phone, nor email nor postmail,because I would have stayed with my current policyof $3037. Now homesite policy has come to $3415. The phone rep said "my policy documents were posted". I asked her how come I did get the documents, but I received their bill. I asked her to see if she can reinstate my cancelled Liberty Mutual policy, because it's only been 3 days past. She said they could not that I will have to get a new quote, she quoted me approximately $4000 for a Liberty Mutual policy. I asked to speak to someone who can resolve the issue of the extra bill. They transferred me to someone, she also said there's nothing she can do. I told her that I was not made aware of the increase, we got disconnected. I called back the next morning on Feb 28th to ***, to see if they can help me resolve the issue. The person I spoke with said "I see you were on the phone for quite sometime yesterday and they could not find anyother policy, so there's nothing she can do" I ask email of new po

I have two pending claims with Homesite: a Plumbing Claim and a Chimney Claim. They've assigned a TPA to manage the claims, which has engaged in deceptive and fraudulent practices. They've shown bad faith, violating insurer laws in the Commonwealth. Homesite's TPA aids in illegal activities. They delayed sending a mitigation company after the April 5 incident and refused Loss Of Use Coverage-D until obtaining unrelated medical records, against policy terms and law. They've deterred every mitigation company I find with unrealistic demands. The claim was sent to SIU, where an individual discriminated against a joint policyholder, violating the Fair Housing Act. The adjuster was inconsistent about management's involvement. A separate company falsely identified as AFICS was caught lying on a recorded call, undermining their credibility in loss assessment. The replacement process was mishandled, with lowballing and payout struggles. Inventory compensation is still unpaid, contrary to the policy. After being told to discard water-damaged items, they reversed their directive, perpetuating bad faith and fraud. The Claims Manager coerced us into meeting their mitigation deadline or returning to an uninhabitable home. Initially, we were compelled to stay in a mold-infested, water-damaged house, risking our health.

Jan 2023 I filed a claim after I noticed water stains on the ceiling in my garage. Walking around the house I noticed damage to the roof elsewhere as a storm had passed thru earlier.1. On 6 Jan the adjuster, ***, called me to discuss my claim. It was listed as water/plumbing which was wrong as i have no plumbing in my attic. I explained the roof damage and said I would like someone to come inspect. He stated there were no filed teams in the area. That's not my problem, it is the company's problem. I pay thousands of $ for a service, you figure out how to provide it. So the adjuster stated he wanted me to climb on the roof and take photos and text them to him so he could do a desk adjustment! I was like, are you serious? I am physically capable of doing it but am not a roofing expert, and said I will send pictures but I want a roofing expert to come inspect. He pushed back but I insisted, to which he finally agreed.2. After multiple attempts a roof inspection was completed by a drone company. I spoke to the man who flew the drone and asked what he knew about roofs. He said not a thing, he flies drones and takes pictures for a living. So basically they sent a photographer to take pictures of my roof and property. The photos were viewed by the adjuster in Illinois and he determined the state of my roof that way. No professional expertise involved. 3. The adjuster called on 1 Feb and stated damage was assessed and shingles on the back of the house and the garage ceiling need fixed. Conveniently it was below the *** deductible. I asked about the roof that is leaking which caused water damage and he said there is no proof of that. He has pictures of water stains on the ceiling. He tried to tell me that its common for water to be blown in ridge caps which isn't true. After going back and forth he told me to have my contractor assess the damage they see and submit pictures and estimate to him. That has been done. He refuses to answer me or the contractor. He lied!

On 6/28/2022 at 3:27 PM I received a email from progressive about a insurance quote/policy that I was listed as a driver. I did not initiate this insurance quote and do not want to do business with this company. The quote number is ***. This was for a auto insurance and a renters insurance policy. At no time did I initiate or request to do business with this company; nor would I. This quote was started by my wife who I am LEGALLY SEPERATED from. She used false information to obtain this policy because her last name is not "***. but this is the name she used. Second we are LEGALLY SEPERATED", and at no time did I authorize her or anybody else to do open a insurance policy with my name as a driver. I don't even live in *** where she attempted to open this policy. She does not even have a drivers license, and that is why she tried to list me as a driver. I tried calling progressive on 6/29/2022 and the person who I spoke to was no help at all. She tried to tell me that I had no rights to cancel any such policy or quote that had my name on it, She also said that that it was okay for *** to open a policy with my name on it. I am a consumer and this person tried to tell me that my wife who I am LEGALLY SEPERATED from had the right to open a policy with my name on it, but I had no rights to cancel this policy/quote, Last time I checked I as consumer have every right to choose what businesses I want to do business with. I asked to speak to this persons manager who told me after a lot of fighting with him that he would cancel this quote/policy. I left this call thinking that everything was taken care of, but it was not. I continued to get emails from this company about this quote/policy. Last night on 7/05/2022 I called this company again and they did not help me at all. I was sick and tired of this and told the representative who said there name was *** that I would file a complaint against them if they did not help, but they still refused.

I filed a claim with my home insurance provider on 6/27/22 after the water and sewer lines in my second-story bathroom leaked, causing water damage to the bathroom they supported and the walls and home directly below. During the claim, I explained that I was having a hard time finding a contractor to move forward with helping us rebuild, and the representative, *** instructed me to move forward with "putting your life back together" and send him photos of the bathroom. *** sent me an email on 6/28/22; I responded with pictures but didn't hear back from anyone at Homesite until 7/19/22 after several attempts to get a response. On 7/19, I connected with ***, who told me she was my new point of contact and that an on-site inspection would be required. I informed her that the bathroom was already under repair from the damages that occurred nearly one month prior and that *** had instructed me to move forward. She told me to re-send the documentation, and I did. I did not receive a response from Deliala after this. Later, between 7/19/22 and 7/20/22, I was called by *** of AFICS/Homesite, who told me she was now my point of contact and that she still had not seen any documentation about my case despite having sent the photos four times. Later on 7/20/22, *** Lentzko, a third-party contractor, contacted me to inspect the bathroom. I explained the timeline of events, the damages, and the repairs that had taken place thus far. He again asked me for documentation. I sent them the same day, around 3:30 pm. Nearly two business days later, on 7/21/22, *** responded to tell me she had the photos and would review them. It wasn't until August 1, 2022, eleven days later, that I heard from *** again after I emailed asking her what the status of my claim was. She told me she didn't see the damage (despite my bathroom being torn open and the pipes damaged). I have not heard back but did escalate to Supervisor ***.

My name is John Doe, I have a policy with Progressive Insurance which is affiliated with American Family Insurance, the underwriter of Progressive Insurance. I filed a claim on March 13th, 2022, and my case is still ongoing. I have complied with all requirements and underwent an examination in July. The adjuster, who has been inconsistent, claimed they were reviewing my case and later stated they were awaiting transcripts. This inconsistency makes me doubt his credibility. Despite this, I continue to pay for insurance, knowing that if an incident occurred now, I would face similar delays. Attempts to contact higher management have been ignored, as they defer to the adjuster's stance. I was unaware that American Family Insurance adjusters would handle my Progressive Insurance claim. It's important for customers to know that American Family Insurance manages claims for Progressive. Those avoiding American Family Insurance and signing up with Progressive should be informed of this connection. I feel I'm being treated unfairly and experiencing bad faith in the handling of my claim. They claim to be waiting for transcripts from their attorneys, which I received before them. Why the delay? The process should involve me receiving the transcripts from the attorney, reviewing for errors, and signing off before submission to the insurance company. This step was skipped, and my rights to review were ignored. I will keep a copy of the transcript from their attorney but will not return it. They failed to follow due process, denying me the opportunity to participate in the proper proceedings of my case.

This company is fraudulently claiming to be a reputable insurer. I accessed the site via a suspicious link. It looked different from the official auto insurance site but I thought they might be a subcontractor. As an Emergency room RN, I was tired after work but ignored some red flags. They didn't require login details which wasn't alarming as I often stay signed in. The policy was $165 for a year, which seemed reasonable. The 'renters insurance' was listed under homeowners, which I rationalized. I entered my payment info, expecting to see a discount for bundling services. I was billed immediately. Later, I only received a safe driving discount email, with no renters insurance details. I realized I was scammed when I checked my bank statement after searching the phone number online. The charge was listed as 'homeowners insurance' without a business name. I'm willing to help prevent others from being scammed. I can afford the loss, but many people can't afford to lose even $20, especially with the risk of eviction due to lapsed renters insurance. It's upsetting that there are entities willing to steal from vulnerable people. I'd like to confront the scammers about their impact on people like the elderly, those struggling to feed their children, or those trying to survive another day. I'd prefer a conversation over a refund, but I'd like the stolen money back as well.

Homesite sent a contractor from Serv Pro who destroyed our home. Homesite isn't pursuing them for the damages. I requested a new adjuster and received one, who then sent a different contractor as a project manager to assess the work. This manager found that Serv Pro left water under the floors, leading to black mold, and I had to vacate immediately. When asked, they deny providing a scope of work. They removed kitchen cabinets and built a countertop support that was beyond repair, all without my consent. Furthermore, it's necessary to report to the licensing board, as Serv Pro's license had expired and the other contractor's license was restricted due to a complaint. Their license status might not reflect this due to retroactive reinstatement after payment. I hired someone who the adjuster seems to favor. With me, I feel intimidated and unsupported; otherwise, he wouldn't have sent the contractor large payments without ensuring my reimbursement. The current contractor, who is self-assured and lacks empathy, was paid to start repairs but didn't finish, and then demanded more to begin. He suggested his son and friend could help me pack, but they took inadequate photos and didn't pack properly. When I confronted him, he excused the poor job and demanded payment for minimal work, citing personal issues as delays. I don't trust him and he refused another chance to do the repairs. There's an ongoing investigation and the bonding company is awaiting outcomes. Despite his poor performance, he claims he did a thorough job. Homesite isn't making this easier; they sent my mortgage servicer funds that aren't being released. The relocation company Homesite uses isn't knowledgeable about laws and protections. I found an apartment, but once the landlord learned insurance was involved, he increased the rent and provided an uninhabitable unit without the advertised amenities. He then demanded an additional security deposit at the lease's end and threatened eviction, forcing my family to sleep in our car and stay with friends. Subsequent leases depleted my funds, my car was stolen, I faced personal tragedies, and my home was looted.