Securian Financial Group’s earns a 1.0-star rating from 3 reviews, showing that the majority of clients are dissatisfied with financial services.
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Lay off insurance for loans
I was recently laid off due to the covid-19 pandemic which caused a work shortage across the board. I applied to receive assistance with my loan payment for which I had been paying additional premiums each month since the life of the loan to be protected in case of an emergency and was denied. They will find any excuse possible not to help you. I had been laid off for two months a year before taking out the loan so that is being used against me. What has that got to do with anything. This company is a rip off, plain and simple.
Customer service rep daniel
IO called Minnesota Life for information on my dying husbands life insurance contract. Daniel advised he could not provider me with that. I questioned him for several minutes about why he could not provide me with that information. It came to a standstill, and he kept repeating what he had said initially. I then asked if I could please speak with a supervisor, he said there were none there. He would however have one "reach out" to me within 24 hours. This was not acceptable as I was going to be with my husband at the nursing home. I again asked for a supervisor, over and over and over. I asked for anyone senior to him, I asked if I could please speak to someone else in his office. He told me over and over again he could not do that. He absolutely refused to connect me to anyone else. This went on for 16 minutes, according to the timer on my phone. He would not let me speak to anyone else. Finally he agreed to let me speak with someone else in his office. I was on hold for 5 minutes and eventually a Senior Specialist came on the line. She explained to me why I could not have this info, but also advised me that this particular life insurance policy is a term life, and there is no cash value on this policy. The cash value is what the State of Vermont Medicaid asking for. So...it was taken care of, after over 16 minutes with a very rude, service rep. He did not swear, he did not raise his voice, he just put a wall up, and he would not let me speak with anyone. This is not right...Supervisors are or should be always available to a person who demands to speak with a supervisor.. His superior could have answered my question immediately. He should have let me speak to his superior...
Mortgage insurance policy, minnesota life insurance co.
The Company Minnesota Life Insurance dba Securion Financial Services persuaded my late partner to purchase accidental life Mortgage insurance over the phone knowing he was ill. He was under the impression he was being sold Mortgage Insurance. I was his long time partner and beneficiary. I was recently asked to supply a death certificate which CLEARLY STATES (BY PHYSICIAN) the cause of death as “accidental death”. Yes, he had underlying health problems as they would have known when they sold him the policy. — However, 2 weeks prior to his death he had a very favorable and positive outcome from his Physicians. Including their being no swallowing issues. He had swallowing tests that were all normal. Furthermore, I am actually shocked he was sold this type of insurance policy (over the phone) when the agent must have been aware of his health issues.
Filed claim for vision losses had to send proper documents to support which I did claim should have Bern approved showed proof doctors altered my records. Sent a total of five letters no response
Had a policy that covers vision lost filed claim and appeals mailed documents regular mail and certified mail still no response
Is Securian Financial Group Legit?
Securian Financial Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Securian Financial Group. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Securian Financial Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Securian.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Securian.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Securian Financial Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on securian.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- Securian Financial Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Securian Financial Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Overview of Securian Financial Group complaint handling
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Securian Financial Group Contacts
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Securian Financial Group phone numbers+1 (855) 651-3500+1 (855) 651-3500Click up if you have successfully reached Securian Financial Group by calling +1 (855) 651-3500 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (855) 651-3500 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (855) 651-3500 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (855) 651-3500 phone numberGeneral Information+1 (800) 328-9442+1 (800) 328-9442Click up if you have successfully reached Securian Financial Group by calling +1 (800) 328-9442 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 328-9442 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 328-9442 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 328-9442 phone numberClaims Department+1 (800) 843-8358+1 (800) 843-8358Click up if you have successfully reached Securian Financial Group by calling +1 (800) 843-8358 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 843-8358 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 843-8358 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 843-8358 phone numberInsurance+1 (800) 233-2881+1 (800) 233-2881Click up if you have successfully reached Securian Financial Group by calling +1 (800) 233-2881 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 233-2881 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 233-2881 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 233-2881 phone numberRetirement Plans+1 (800) 421-3334+1 (800) 421-3334Click up if you have successfully reached Securian Financial Group by calling +1 (800) 421-3334 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 421-3334 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 421-3334 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 421-3334 phone numberU Of M Retirement Plans+1 (800) 643-5728+1 (800) 643-5728Click up if you have successfully reached Securian Financial Group by calling +1 (800) 643-5728 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 643-5728 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 643-5728 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 643-5728 phone numberIndividual Life Insurance+1 (800) 362-3141+1 (800) 362-3141Click up if you have successfully reached Securian Financial Group by calling +1 (800) 362-3141 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 362-3141 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 362-3141 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 362-3141 phone numberAnnuities+1 (800) 818-7988+1 (800) 818-7988Click up if you have successfully reached Securian Financial Group by calling +1 (800) 818-7988 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 818-7988 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 818-7988 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 818-7988 phone numberTrust Services+1 (800) 452-4521+1 (800) 452-4521Click up if you have successfully reached Securian Financial Group by calling +1 (800) 452-4521 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (800) 452-4521 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (800) 452-4521 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (800) 452-4521 phone numberCredit Protection+1 (651) 665-3500+1 (651) 665-3500Click up if you have successfully reached Securian Financial Group by calling +1 (651) 665-3500 phone number 0 0 users reported that they have successfully reached Securian Financial Group by calling +1 (651) 665-3500 phone number Click down if you have unsuccessfully reached Securian Financial Group by calling +1 (651) 665-3500 phone number 0 0 users reported that they have UNsuccessfully reached Securian Financial Group by calling +1 (651) 665-3500 phone numberHead Office
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Securian Financial Group emailsannuity@securian.com100%Confidence score: 100%Supportwade.allen@securian.com93%Confidence score: 93%sales
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Securian Financial Group address400 Robert Street North, Saint Paul, Minnesota, 55101, United States
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Securian Financial Group social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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