Honda Financial Services
Reviews and Complaints

We have been trying for 2 months now to get the maintenance contract that we cancelled refunded ($1, 600) back to us. Also, we have been trying to get all the required documents needed from Honda Financial so we can register our car in San Diego, CA. We moved to San Diego, CA from Texas over 2 months ago and we have been trying for 2 months now to get all of this completed, but every time we call no one is at their desks and when we do talk with Rachael Keller she tells us that she is working on it, but nothing gets completed and then we have to call her back again and again. We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3, and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1, 600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael Keller and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs, and then if this matter is not resolved we will be hiring an attorney to resolve it. We just want all of the required documents needed so we can register our vehicle AND we want our $1, 600 refunded to us! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael Keller has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company! DO NOT use Honda Financial Services to lease or buy your vehicle!

We have been trying for 2 months now to get the maintenance contract that we cancelled refunded ($1, 600) back to us. Also, we have been trying to get all the required documents needed from Honda Financial so we can register our car in San Diego, CA. We moved to San Diego, CA from Texas over 2 months ago and we have been trying for 2 months now to get all of this completed, but every time we call no one is at their desks and when we do talk with Rachael Keller she tells us that she is working on it, but nothing gets completed and then we have to call her back again and again. We have called her 7 times in the past month (Oct 6, Oct 10, Oct 22, Oct 27, Oct 30, Nov 3, and Nov 6) and we still do NOT have the required documents to register our car and we still do NOT have our $1, 600 refund. This is in addition to calling the local Honda dealership as well. We have been dealing with Rachael Keller and nothing is getting done. We keep getting the run around and excuses and our next step after contacting the BBB is the Attorney Generals Office, Consumer Affairs, and then if this matter is not resolved we will be hiring an attorney to resolve it. We just want all of the required documents needed so we can register our vehicle AND we want our $1, 600 refunded to us immediately! We have waited and called now for 2 months and nothing has been completed. We now run the risk of having to pay a penalty for not registering our vehicle within the required legal time frame because Rachael Keller has not sent us all of the documents that we requested that are needed to register it. WORST experience dealing with a company! DO NOT use Honda Financial Services to lease or buy your vehicle!

This company is calling me every weekday. They fill my answer machine with requests to return the call to [protected]. When I call to find out what they want, they want my last four social security numbers and my account number. I have no account. They can only fix the problem if I give them the account number. I can't even get the phone company (ATT) to block the number as it is an 800 number. I spoke with the supposed manager at Honda and he said he would have it stopped. A lot of hot air. The calls continue. This is going on for several months now. What a sleezy company. I tried to find what they want but they have to protect the client. Whoever their client is gave them someone elses phone number and obviosly is not paying for their car loan. The calls are made by a machine. They will protect the crook while harassing someone not involved. I guarantee that if I were to buy a new car it would NOT be a Honda or anything connected tith that company. For proof, I have begun not deleting the harassing calls.

You have been warned!
Honda financial services has reached a new low in sleezy collection tactics, so listen up everyone! Stay away from honda financial svcs! Everything I read in these reviews happened to a family member of mine, too - almost duplicate. I called them myself and got a taste of their tactics. It was unbelievable that a financial service, representing a good car company, could have stooped so low. One of my favorite lines used by the recovery dept was, "we told them they had 5 minutes to make the payment by western union or moneygram or the car would be repossessed." I was dumbfounded and asked her to repeat that. She did. Now how could any human being grab a coat and car keys and even get in their car in 5 minutes? Much less find a place to send a moneygram? So they make it impossible for you to make your payment, then repo the vehicle when it's almost paid off...

My daughter called to discuss payment with honda financial svcs one day and the person she spoke with immediately went on a "personal" attack with comments that were extremely hurtful and unwarranted; "what kind of person are you that you don't make your payment?" my daughter's answer was simple, "unemployed." but a new job was on the horizon and she had hoped to make arrangements to get caught up.

We made an arrangement with this company to pay any and all back payments on the following friday. Honda agreed on the telephone. But they sent a repo man to collect the car on thursday, one day before the payments were to be brought current! And of course, the only way we could get the car out of repo was by paying the past due, the current, and all future payments (6) in one lump sum. I do believe these practices are unlawful.

I could go on and on about this company and it's underhanded dealings. But be very clear about one thing; if you choose to use this company, you will lose! We did a little research into the value of the honda they repossessed from our family... There were only 6 payments left on the car, so thousands in principal and interest had already been paid to honda financial svcs. By repossessing the car and selling it at auction, with a kelly blue book value of around $12, 000, they would stand to almost double the revenue received for one little crv.

You have been warned! Don't do business with honda financial services in alpharetta, ga. Spread the word!

We changed banks, and just want to change account numbers and withdrawls to keep up with on time payments We started with the dealership that sold us the car, We tried 4 other phone numbers. To no avail not one kind educated person to help us.

It seems no one is able to help us with this simple change. We even received a questionnaire from Honda's financial sevices asking us about our contact with AHFC there was no return envelope included and the web address did not work. This is very frustating and it really ***

I just went through an absolute nightmare 3 weeks ago with the unexpected death of my father. He had a Honda Accord on lease for another year and i contacted Honda Financial Services about what needed to be done with his car. The person i dealt with over the next week was Cameron at Honda Financial. He was very sympathetic and extremely helpful in expediting this situation. I was told by Cameron, since my father's car was only in his name that we simply have to turn the car into a dealership and they would close out his account. He explained that with the closing of the account that everything would be zero'd out. We dropped the car off at the dealership in town and signed a couple papers verifying that it was turned over to Honda. Today, I received a certified letter notification for my father, in his name? The letter stated that his account was in "default" and that all charges after the sale of the vehicle will be sent to him. I immediately contacted the number listed for Honda Financial and talked to a Seth, a customer service representative. Seth is the epitome of bad customer service reps. He hung up on me the first time because he had no idea how to handle the situation. I called back immediately and somehow got him again. I asked him why he hung up on me, his response was, "i thought you hung up on me?" I was blown away and asked for his supervisor, to my surprise again, he hung up. I called back and unfortunately don't remember the person i got the third time, but it was a man again. This time he had nothing but attitude towards me and refused to send me to any supervisor or manager. He then explained that he doesn't see where i am authorized under my deceased father's account. I am seeing red at this moment. Now, i won't lie, i did lose my cool at this point and ended up hanging up on this representative. I am just appalled of the lack of customer service and complete lack of sincerity to the situation. I have tried to locate a corporate number to no avail. I am sick to my stomach over this situation.
Thanks Honda Financial you have made this very tough time in my life a treat!

I had an accident that totalled out my car on Dec 13, I had full coverage and GAP. Honda recieved the insurance payment in the beginging of Jan, second week of January they began the barage of calls asking for January's payment. I asked if there was any reason that GAP would not be paid by the end of Jan. They said no, but to make the payment anyway and I would get refunded when GAP did pay. It's Febuary and GAP still has not paid and I have received a letter saying my loan is in default. Yes, I did receive the 4-6 calls a day while I was sleeping and at work. Also now credit that I worked so hard on is screwed up because of their greed. In hindsite it seems a conflict of interest to have the people responsible for my loan also in charge of paying a claim.

I purchased a 2009 Honda Accord in 2/2009, after leasing one in 2007. I accumalated mileage on the lease vehicle so the remainding amount that was owed was transfered to the 2009 vehicle and also I had to put a downpayment of $1500, in order to get the vehicle. I recently was divorced and was working 2 jobs, trying to make sure that I was able to make the payments had they exorted from me( $659.82)Thou my payment sometime were late, they were made. In oct of 2009 I lost my job, so I was not able to make the payments. Honda would contact me and my parents regarding the account, but would not work with us to come to reasonable agreement. 2 months later I recieved a call stating they would be repossing the vehicle. I quickly advised my parents who immediately paid the pass due balance inorder for me to Keep the car. Mind you the vehicle is in my mothers name and was a gift to help me move forward with my new life being single. After the car was paid up to date, in Jan 2010, my parents have continuosly have made my car payments. Today, I awoke to find that Honda had repossed my car stating that the account was in default.

I Spoke to Sam 1/31/[protected]@ 9am he was the rudest person I have ever encountered, stating that the car went into default in 3/2009 1 month after I just gave Honda $1500. So I quickly dismiss him, cause that made no sense, and called and spoke to Kristine, who said the account went deliquent in sept and they only recieved $ 582.22. I immediately called my father and his records indicated that the amount paid was the amount was agreed upon. Called back and spoke to Daphane, who was quite helpful, but when I asked her to fax info to parents, will lets say we are still waiting. I called back and left messages giving her the correct fax number and contact number nothing. I called back again, and spoke with Kristine, who advised me that there were 2 amounts on the check and they were authorized to extract the written amount and not the numerical amount on the check, but yet my father contact his financial institutiona dn they have stated the numerical amont was taking out. So where was the delinquency? She said the balance in aug-sept was $932.00 I asked why, she said from fee for the car..What fees. I still don't know. Also in order for me to get my vehicle I would to pay $23, 111.44 to get my car, plus repossesion fees, storage fees, and $50. to get anything I had in the car.I don't understand this, and how can a comapny exist with so many rude and uncooperative employees. Honda doesnt want to work with you they just want thier money. One rep stated that just cause the economy s bad, it's still my responsiblity to make my payments, and it's mine and my parents fault this happened. I have no car, I can't go look for employment cause I have no car, and where I live is to far out for city transortation to take me from one city to another to find work. Honda is the worst company I have ever dealt with. My father said this is " Predatory lending practices, where a company will finance you knowing that you at one point fall short of your commitement just so they can resale the car to some poor indiviual like me! I hope Honda rots for it practices!

Honda Financial is the worst company! I have made payments on my vehicle and they still repossessed. When I called the next morning, I was given the run around. Finally, after a week they told me that they will give me my car back, because they were in error in repossessing. Wow...what geniues. Not only that, but the repo man starting taunting me and calling me names. I had to call the police. I want to pay this car off and Never do business with those idiots again. Stay away if you can! Finance through your bank if you can.

I have had problems with Honda Finance in the past year. Granted I have been late and they did grant me an extension, but I was harrased the whole time. The customer service(a/k/a collections agents)sent me threatening letters, they called me constantly and threatened to take my car, and smacked me with a bunch of late fees. I am more than willing to pay the late fees, but the abbrasive, nasty, and condescending way Honda Finance talks to there customer's needs to change. I can't wait to pay this loan off, and I will never finance through honda again. Does anyone have any suggestions? I have called corporate before but the harrassing never stops.

I own a 2006 Honda which only has 11 months remaining on the contract. I have always made my payments in a timely manner. I have recently fallen onto hard times as many other Americans trying to survive in this economy and my payment is late. I was EXTREMELY verbally abused, hung up on TWICE, and threatened today by not one but TWO ruthless collection agents in this company. I was not allowed to speak to a supervisor despite numerous attempts. I FINALLY was transferred to a team lead who rasied her voice and told me "I am just laying the ground rules for you, you WILL NOT question me and I am doing the talking" I am so furious and I do not know what to do! She would not give me an address or name to contact the head of the department. They told me they were coming to get my car THIS WEEKEND! They told me there are no repossession laws in Georgia. My car payment is currently 47 days late. I was trying to explain my circumstances and make arrangements with them and this is how I am treated?! Can anyone help me? Thank you, Stephanie Posey

I leased a 2008 Honda and have made payments on time every month. Starting in January of 2009 they stopped sending me mail payments and started emailing me statements. I figured leases are always the same amount so I paid the bill regularly the same amoutn. Unbeknownst to me, they were charging me a $22 late fee each and every month for 18 months! I called when I discovered the problem and they refused to make any allowance that I had paid in good faith for 18 months never missing a payment and that they continued to charge the same $22 for each and every month after the month I was late. I ended up owning $393 in late charges plus an extra payment. I adjusted how I was to get my mail back to paper. They had sent me other mail items but never anything about these late charges. I think it's a total ripoff and am glad I found it before I went to turn the car in. I'll never lease another Honda or buy one for that matter. The car is great but the financial services arm are really gougers. Who protects the consumer from these people?

Do not take your vehicle to Bowie Honda for repair unless you have a warranty. The service department, while friendly and professional, will smile in your face and rip you off concurrently.

My "check engine" light was on and I took 2006 Honda Element to determine the problem. In the end, I ended up paying about $500 ($497.17) for parts and service that should have been signifcantly less.

Charge included $99.95 for a 'diagnosis' and $25.10 for 'shop supplies for repair order'(aka the Bowie Honda big screw). Shall I mention the exorbitant mark-up for labor? They were in such a rush to stick it to me that they forgot to provide 'courtesy wash' even though invoice said they did. Can you say: "never again!?" I can. Ken Dixon Honda in Charles County is more reputable.

Me and my wife traded in our 2007 Honda for a 2010 Nissan at Coral Springs Auto Mall in Florida. We had 6 months left on our honda lease so we paid it early. We gave the car back to the dealer, where we leased it. They told us, dont worry, we will take care of everything. That was on March 28, 2010. I kept getting bills from honda so i called. Honda told me that the dealer has not called to turn vehicle in, this was on June 9th. I call dealer to find out whats up. They say, Dont Worry, we will take care of it.

3 weeks later i get a $1400 bill in the mail with no description. I call honda and they tell me the oneplus seat was missing, the mini seat in second row on a odyssey. It was, my wife took it out the day we leased it. We forgot to put it back in when we turned it. I told them i had it and that i would drop it off at dealer. I was told that i could not, they had to find out where the car was and that they would call me back. Ya right, i had to call back to find out that they would not take the seat back and i owe $1400. I fought with them for a week with no results. Finally i got the inspection report in the mail. The ### who inspected it wrote down the wrong seat. So i am being charged for the left center seat, not the oneplus seat. Only a $800 difference in cost. I will be on the phone with them in the am. Lets see what they have to say. They are the rudest and most unprofessional people i have ever dealt with. If it comes to it, i may have to sue them. DO not buy a Honda, and do not buy a car from Coral Springs Auto Mall. The dealer refuses to help and told me to not call again after i bought 2 cars from them.

Good luck to you all. I will be looking for a class action lawyer to file a major suit against them when this is over.:

We are at the end of the lease of our 2006 Honda Odyssey, so I dug out our paperwork to find out some specifics on the terms.

Running the numbers and talking to the dealer, I found out we were charged a 40% interest rate, Honda calls it a Rental Charge. This amounted to being overcharged over $5000 compared to an auto loan from Citi-Financial I had received a year earlier at a 10% rate, also on a new Honda.

I wrote Honda a complaint letter and then talked to 2 representatives and they didn't want to do anything to make our deal "right." This was my 3rd new Honda either leased or purchased, and I told them it was my last. They didn't seem to care.

I realize that a contract is a contract, but I would think that the financial arm of Honda would treat their customers better and would have the integrity not to charge their customers a 40% interest rate.

We are at the end of our lease on our 2006 Honda Odyssey, so I dug out our paperwork to find out some specifics on the terms.

Running the numbers and talking to the dealer, I found out we were charged a 40% interest rate, Honda calls it a Rental Charge. This amounted to being overcharged over $5000 compared to an auto loan from Citi-Financial I had received a year earlier at a 10% rate.

I wrote Honda a complaint letter and then talked to 2 representatives and they didn't want to do anything to make our deal "right." This was my 3rd new Honda either leased or purchased, and I told them it was my last. They didn't seem to care.

I realize that a contract is a contract, but I would think that the financial arm of Honda would treat their customers better and would have the integrity not to charge their customers a 40% interest rate.

I had the unfortunate experience of having my mother's car towed because it was two months behind in payment. After diligently calling to see what can be done, they told me, obviously, that a POA was needed so one was sent. Then they told me that the POA was invalid because of the date. After arguing that they should check with the Clerk's Office of its validity, they then required that my mother send in her license. Even after all this was done, Team Leader Tim and his goons, Debbie and Marcy, refused to help. They now do not even pick up my calls and cuts me off if I ask how I proceed. I even got a translator for my mother so they could speak to her and even that didn't help...

How am I supposed to get the car back? And I also didn't know that Honda Finance was supposed to collect on behalf of NYC Finance (for parking tickets.) They're actually demanding that I pay $1195 in tickets which are ALL pending.

I really do not know how I'm supposed to get this car back when NO ONE will help. Is there anyone else out there?

I have been a loyal Honda customer for many years but after dealing with Honda Financial over the phone recently I am done with Honda. I mailed a payment on time in December 2009 and later Honda Financial started calling my place of employment leaving messages for me. My wife contacted them and the representative said they never received the payment. My wife arranged for a bank draft to make that payment assuming it was "lost in the mail". When we received our February bank statment we noticed that the check dated in December had been cashed by Honda. She called them to try and straighten the matter out and they would not give her any information over the phone without my approval. I found it odd that she was allowed to have my acccount drafted over the phone for the "missing payment" yet they wouldnt even talk to her about the account. I called them in hopes of getting the matter resolved but the lady on the phone wouldnt admit that a mistaked had been made and refused to credit my account for the amount I had overpaid. All I wanted was to have those funds applied to my next months payment but couldnt get her to understand that. She implied that it was our fault for not putting a "stop-payment on the check that was "lost in the mail". After 35 minutes of arguing I gave up and settled for nothing. Lesson learned.

I will NEVER buy another HONDA product as long as I live. I have NEVER missed or even been late on a single payment anywhere and HONDA treats me like a CRIMINAL.

I suspected the deal was shady when the finance manager, Carlos, refused to let me see the numbers on paper. He fiddle *** around with paperwork trying to distract me. When I did see the contract I saw the price of the vehicle had actually increased AFTER my down payment and friends/family discount had been applied. I'm not sure how a $19, 900 SUV after a 2K down payment ends up being $20, 500 BEFORE the finance charges! Then he tried to sell me GAP insurance, stating the finance co. requires it, which I refused. I was told I had to have the 100K mile warranty as well or the finance co. would turn us down. I was also told it costs Suntrup 2 grand to "sell" this loan to us and they can't come down on the price of the SUV or they would lose money. So that "fee" is passed on to us, the customer.

A few days later the finance co. calls me to verify our address and income info. I asked the rep about this so called 2 grand fee they supposedly charged Suntrup to sell us this loan. She said the finance manager was NOT supposed to tell us that and they could no longer finance our loan. I also asked if they required us to purchase the 100K extended warranty and she said absolutely not. She said she was going to call the finance manager immediately to terminate our contract.

When talked to the salesman and finance manager that day they said for me to bring the SUV back immediately. I said that’s fine and asked about the 2 grand we put down on it. They said they'd send it to me in the mail. Umm... I'm supposed to trust these liars to get mymoney back to me after the lies I was just told? GREAT. My husband then called the finance manager later that day and told them they will get their car back when we get our money back. The car is in the garage safe and when they get our 2 grand check ready for us we'd be more than happy to give the car back. The finance manager told my husband he was calling the police on us and hung up on my husband! Now THATS customer service.

Then following day I drove the car to the dealership and returned it. I asked the salesman for our check and he said they don't cut checks there and I'd get it in the mail in a week. I said that's not good enough because I need ourmoney back so we can find another vehicle. He refused to budge so I asked for the accounting dept. He said they didn’t have one. He referred me to BJ in the finance dept. I started to ask BJ if there was any way he could do me a huge favor and work on getting the check to me that day and before I could even open my mouth he began to tell me in a very loud, ignorant matter "You heard what the salesman said, we don't deal with checks here. I'll call the office later and request it." I said I really need my check and I can't wait a week. He replied in an even nastier tone "Look, you are getting your check next week and that’s it" At that point I interrupted him by asking him who in the F he was talking to like that. He stated loudly "You are lucky you have a relative working here or your butt woulda been outta here a long time ago!" I was shocked and asked to speak to his supervisor immediately. He said his supervisor wasCarlos who is the one who gave us this bogus deal to start with! I asked to speak with Carlos's manager. He brought out Jeremy to speak to me. Jeremy was way more concerned with his new cell phone than to speaking to me. I told him I really needed my down payment that day. He said "ok no prob I'll see what I can do." I said I appreciate it because I really need to work on getting another car fast. To this Jeremy replied "Well you had a car" Meaning the car they tried to screw me over with. I said yes but I was lied to and the finance co. refused the loan. At that point Carlos and Jeremy BOTH became very agitated and said "we don’t lie to our customers" and turned and walked away from me. I said hey, we are still talking here.Carlos told me to leave immediately or they were calling the police on me. So at that point I was sure to be extra loud when I MF'ed them on my way out the door.

I was kicked out of the dealership that I have bought 2 cars from in the past, had all my maintenance done and referred many friends to. That’scustomer service at Suntrup.

To date I have NOT received my check yet. I'm giving it another week then filing a complaint with the prosecuting attorney's office.

Save yourself the headache and money and go some where else. You can't even get a good deal here when you have family working for this place.

Right now the economy is doing very bad. It's tough to find a good job, and than many of us are losing hours in our jobs. My income has decreased by almost 30% since last year. But, unfortunately, I still have to pay Honda $540 a month and my auto insurance $300 a month. Thats more than $800 a month for a 2017 Honda Coupe!

Even worse, the resale value of this car has dropped immensely due to the bad economy, who will give me $25, 000 (what I owe) for this car right now?

The best I will get is probably around $14, 000, that means I will probably owe more than $10, 000 to Honda. Apart from this, due to my recent income decrease at my job (which is slowing due to the recession) few banks want to refinance, as my income has decreased, they see it as a risk.

They charged me 18% interest rate! yet, inspite of earning only about $1400 a month right now, I'm still paying Honda my obligations. I'm also paying $400 a month in rent, which means I'm barely getting by. I only eat 2 meals a day, I just can't afford to eat 3 times anymore

Honda Financial Services who very little mercy. I told them about my situation, yet they really don't care about the current economic recession. Home owners with high interest high payments loans are getting breaks, but what about those of us who are car owners with high interest high payment loans?

why the double standards? If the US government doesnt care to help people like me, and Honda doesnt care, who will help me?

Muhattma Ghandi once said. "if fine clothes provokes poverty, burn it"

LIsten to Ghandi! He's giving us another option! Thats another option you guys have. "if a fine car provokes poverty, return it!"

declare bankruptcy---and get the loan canceled out (us taxpayers will wind up fitting the bill---but dont feel bad, us taxpayer money has already helped lehman, bank of america, wamu, and hundred of other "fat cats")

and start a new life!

I think I may have no choice. In the near future, if I lose my job, I will have a simple choice, continue to make the "fat cat" rich, or put food on the table!

I'm going to have to make a tough choice!

I guess one this is for sure, I don't need to diet because I will lose weight very soon! LOL!