Hughes
Reviews and Complaints

I was with DirecWay before it became Hughes. I went from unlimited to FAP. After constant FAP and every other day of being punished, they told me I could buy a higher plan. I tossed them and went to a wireless provider via radio signal. The base station still makes a satellite connection ultimately BUT no FAP FAP is a bait and switch ploy. The advertised price is always the bottom plan. They never advertise the "normal" plan. Their base plan offers less data than a cellphone. FAP i should be illegal.

I got hughesnet in march 2012. Within a week I was charged by hughesnet and the installer. I talked to hughesnet and they said they
had no control over the company that installed the equipment. That's were the problem started. I knew then that hughesnet was no good when they won't take responsability for a company that work's for them. So I cancelled right there and then. A few days later the
installer came back and remove the equipment. I got most of my money refunded. Since then I have recieved numerous letter's saying
that I still owe them money for the equipment that the installer took back. After numerous phone calls and letter's they finally realize
that I did not have the equipment, the installer has it. Now they want the installer to return the equipment to me so I can mail it to them.
The kicker is they want me to pay for everything and after they recieve it I will get remburst. (Yes I was born yesterday) So I told them
instead of putting me in the middle, why not have the installer return the equipment and they can remburst them. That's to easy. And
this is were the problem is. I guess I am going to have to get a lawyer and take them to court. Does anybody have any suggestions?

i totally agree with everyone, hughesnet is a bunch of worthless piece of [censored]/ m-f ers.ive had to call them numerous alot of times to try to get mine fixed, and they are ###s.you call in to get it fixed and they try to give you extra tokens to satisfy you, well i say f*ck there free tokens and just give us better service.they told me that my modem was messed up and that it would cost $125 to get it fixed, they can kiss my ### because they will never get $125 from me.SO I SUGGEST THAT ANYONE WANTING TO GET HUGHESNET BETTER JUST STICK WITH DIAL- UP AT LEAST WITH THAT YOU KNOW WHAT TO EXPECT WITH YOUR SERVICE!

I'm sorry for all of you this sounds absolutely stupid, No WAY I'm going to buy this crap, I'm gonna tell all my friends and family not to purchase this product, I hate companys like this and the way they run things, simply **** them.

I am paying about $130.00+ a month for the Pro Plus plan because even at the $80.00+ plan my speed was so slow we couldn't even watch NetFlix! I work from home running my online store and just trying to work on it each day, I exceed my FAP limit. Well you know what...paying almost $140.00 a month, customers should have an unlimited download plan! How the hell am I supposed to make a living and help my customers online? HughesNet is a complete RIP OFF and if you ask me they COMPLETELY take advantage of customers in rural areas that have no other choice for internet. Their pricing is outrageous! I only have 6 months on my contract and believe me, I am canceling and going with another provider in my area that only charges $60.00 a month for an equivalent plan and NO FAP POLICY! Good riddance!

For about a year now, I thought it was my computer. I bought 3 new computers and am constantly cleaning the disk but it did not help. Hughnet is a ripoff. My sister has dsl and it is faster with no problems. Seems like we are all screwed and were lied to at signup and it is like everything else in America, a scam. Cell phones are a scam, hard line phones, a scam, satelite tv and even satelite radio, all scams. All companies want you to pay something and get nothing.

Oh the poor smucks can't sit on their butts all day and play online games!

Waah! Waah! Let's all sue!

Dropped Hughesnet about a year ago. Not worth the price. I've had that FAP kick in and got dropped down to 19.2k.
Anyone considering Hughesnet, forget it. A waste of money

i justy got hugesnet yesterday, the web site does not even say anything about the FAP intell it was up and runing. plus i have a stuped poll in my yard, seeing "the dish is too big for you roof to suport it".

HUGHES NET INTERNET IS NOT WORTH THE MONEY THAT I PAY EACH MONTH, SERVICE SOMETIME AND MAYBE A DAY WITH NO SERVICE AND JUST BACK AND FORTH, NO SERVICE THEN SERVICE AND NO SERVICE. I HAVE CALLED THEM SEVERAL TIMES AND COMPLAINED AND TRIED TO TALK TO SOMEONE THAT YOU CAN UNDERSTAND, BUT YOU EITHER GET A RECORDING OR SOMEONE THAT BARELY SPEAKS ENGLISH, THIS IS AMERICA!

I AM TRYING TO FIND ANOTHER PROVIDER FOR INTERNET,

Hughes is the most inept entity on the planet. I had their DirecWay satellite system as DSL was unavailable to me for a number of years. It was barely better than dial-up. I ended up paying thousands of dollars to them for their ineptitude for upgrades due to their mismatch of equipment four times.
My business was dependent on them. I went away on vacation and had all my computers in the shop for upgrades and servicing. When I got back from vacation I hooked up my equipment ready to begin work. But guess what... NO internet. I contacted Hughes and was told that I had exceeded my band width allowance and would be locked out for 48 hours. I asked how it was possible since none of my equipment was online that I could possibly have exceeded my bandwidth and was told that that wasn't THEIR problem. I spent EIGHT hours on the phone fighting with them. They were completely UNRESPONSIVE, UNSYMPATHETIC, told me that I was lying and were outright hostile. This after having had put up with their sorry service for FOUR long years. Thank goodness DSL had just been made available in my area. I was so angered I yanked every piece of their equipment out and took it to the dump. Hughes cost me THOUSANDS of dollars in lost income as well. I will not have ANYTHING to do with HUGHES ever again.

Any FAP will do this, , , I was wanting to get usage of TV. But as soon as I started to stream, everything went slow.
I am at fault to not know nothing about the FAP, and the computer I had wanted to use was in the shop that took almost a month to get fixed.
So I am only a couple of weeks away from my contract. And will have to deal with a moble phone modem. Hey for $60.00 a month to have text, long distance and web browsing and even connect for a 15kb modem oh well.
Yes just started to build my house too. And work fell out from under me too.
Read everything about what you are wanting to buy. EVEN THE SMALL PRINT!

you will be lucky if you get the help your looking for from hughes i have the same system and i was told i would be able to download a certin amount of mb a day i can but i have to wait till 3 am and use it till 6 am and it still is not in the mb per second more like a phone line i also have a sprint wifi card witch is the same price per month and even on cloudy days with poor signals i get 100% better download speeds and im not limited to how many megabytes im alowed to download so i gave up the hughes.net and will never use them again, i think it is a type of scam to get people to order the product then if you want a faster service you will have to pay a larger amount 59.99 for 200 mb a day speed will definately be in the kb's slower than phone service after your hooked they will try to get more out of you the 79.99 package will give you 400 mb's a day but you still have to wait for the alowed time frames to get your speedy downloads but you can always move to the unlimedted dowload's BUT you speed is still the same untill the your time frame hits the proper time usually in the early hours there are certon time frames for every time zone...and if you dont pay for insurance for your system or the problem was caused by lightning, bugs, floods, etc and not from an internal malfunction be prepared to pay for the repare work i had to.

I moved to the Appalchian mountains so I have a similar problem. I called Direct TV and asked for bundled services for internet--I talked to some clearing house in India but they never told me I wasn't talking to Direct TV. They promised free installation, equipment etc for both TV and internet. They needed a partial payment for the first month so I stupidly gave them my visa for a $30 approved charge. They then turned around and sold my contract to Wild Blue. Wild Blue charged my visa $400 for the "free" equipment. I still haven't gotten that reversed--been fighting it since August. They also started charging my visa for the monthly bill and refused to give me a statement. I canx my visa and told them I would only send them a check--no more charges to the visa. They cut me off internet. Direct TV, inspite of setting the installation up, refuses to acknowlege responsibility for giving away my visa # without authorization. Satalite internet is a huge ripoff and we should ban together to fight it. I just retired for medical reasons and had to give up my home in Florida (foreclosure)--I sure as !@#$ couldn't afford that $400 and would NEVER have authorized it. And the "service", when I had it was terrible! When you put a bull in with a cow you say the bull is servicing the cow--Wild Blue definitely serviced me!

I completely agree, i have hughesnet mainly because cable was too expensive, but honestly being able to actually USE my internet seems worth the high cable costs. once i hit the download limit it takes 5 to ten minutes to load up google. GOOGLE. Lousy F.A.P.

But hey we get to download unlimited in the middle of the night.yay

customer service? Laughable! Ivan the "manager" did NOTHING but repeat himself over and over. Stole out of my account and opened up the account in my name even though I never even spoke to them. Someone else called in to open the account and advised the person to open up account in another name to reduce deposit. Also took out of my account MORE than automated service advised was the amount due earlier than automated service addvised, overdrafting my account and causing huge amounts of fees!

I was a customer for 3 years because I had no other option. I finally have DSL available to me and the $24.99/month service is FAR more reliable connection (I received an error message on 40% of all my attempts to load web pages) and 3x the speed as the Pro Plus plan from Hughesnet, costing $80/month. Now, after 3 years of use and fully paying all the expensive equipment costs, I am being charged $248 for 'EARLY' termination. I don't feel I should pay it, and would like to know if anyone else has defaulted on this payment. I believe there should be a class action suit against this company. They rip off people in rural areas that have no option but to pay their exorbitant prices and deal with their substandard service.

I intend to sign the petition at the address above, and hope for a proper resolution.

It seems to me I was right, people can disagree and complain about things but they will never have the guts to stand up and make them change, no wonder america is falling apart, like I said before people can complain but they never act, unless you want to prove me wrong and sign here

http://www.petitionspot.com/petitions/betterhughesnet

I beleave if all the hughesnet customers banded together , they would change the packages to better suit our needs, but people like that allways win because people will not band together and
patition the company to change or loose the group as users.

If anyone is interested in forming a group like this contact me.

at hotlynks@gmail.com

You are accurate however if you get your money back they will just turn you over to collections and ruin your credit report if you don't pay... Extortion! Pay me for a service you didn't get or I'll ruin you.

There needs to be a class action law suit to get these guys in line. Right now my situation is similar, fraction of the bandwidth they charged me for, they claim speeds aren't guarenteed. Well they guarentee themselves income for these non-guarenteed speeds. I got my $ back from my credit card company that's when the above happened so it's either repay or be ruined. I paid again under duress and filed a complaint with the Attorney General I hope they get what's coming, we'll see.

Hughes Net is a fraud and a scam. Anyone sucked into it should. Demand refund from your credit card company. They don't want to do it but insist that it was a fraudulent transaction and they are forced by law to comply. Cancel the card and get a different account. They know they can not win in any court.

I have been with Hughes for 9 years (yes, I know it was Direcway then). I've been through the gammut of problems, and I'm a tech professional. I always have to tell them that each time i call tech support, altho I know they can note the account to show it. OK, so I humor them. Yes, complaints are going up, and service is going down. Definitely report what you find to where ever you can.

But also be honest. Anyway who says that Hughes is worse than dial-up - whey did you last deal with REAL dial-up? Even under FAP, you still get higher than 36Kbps - granted, with today's interent, it doesn't feel like it, but that's just the way it feels. I destest FAP, and it is anything BUT fair, but it still isn't dialup. Go ahead and change back to dailup and see.

If you didn't know about FAP before you signed on with Hughes, then blame yourself. Sure, it's a crock, it's inherently unfair, and it is very vague, but they put it right out there. You have to do a little looking for the fine print - with any service. Complain about their FAP policy, how vague, unintellegent, and unfair it is - but don't complain about them having it just because you didn't take the time to find out about it before hand.

I have been a customer for years now with 7000s, 1.5 meg speed, never exceeding the 425 FAP, For the past
2 weeks my speed at 11 am cst drops to 39-75 K (kilo) until 11 pm cst, then returns.
India tech support will not transfer me to higher support.
I can't be the only customer with this same problem.
This is fraud loosing my speed for a consistant 10 hours daily and paying $83 monthly.
i WILL cancel my debit card so they will be charging me $300 cancel fee, good bye
Hughes Net, to think they are running TV ads for new customers.
India Tech support said it's peak hours, but 75K and happens exactly the same hours.
Bull and good bye hughes, I will be posting this on all my Tech support forums.
more than 1 millon members will respect me.
marsh_0x is my log in, Google knows me well.

Marsh

Mark has a good idea - to write BBB in Wash DC. I was told to write the FTC also which I plan to do. Don't know if it will help or not but it won't hurt to try. This company is the worst imaginable! But honestly I did not do enough homework before I signed up with them because I'm in a rural area and no DSL or other service available. Would have been better off to stay with dialup. It's definitely frustrating but so is Hughesnet! I'm six months into a two yr contract and I want out!

I'll tell you what to do, You call the better business in washington DC and file a complain with them and discribe exactaly what is going on and you will be surprised how fast out internet service is fixed. We just need enough people to complain, I am an individual and got service and talked to the CEO and the ball got rolling. Hope this helps and please pass it on to everyone you no that has this Hughesnet. DO IT ! DO IT!

Hey I agree with all the complaints that I have read here on this site. For each of us we are paying a high price for internet service and getting below dial up service. I call support told them i was having trouble with my system that my download speed had drop. They sent out a tech and said it was a filter out on the dish. The weekend as alway everyone likes to work the internet, but I find I still having a problem. I send a email to customer service and they send one back tell me about the this Fair Access Policy. Boy did I get hot when I found out about the policy. Yep I call the company and told them that paying for high speed connection and I want my system back online. I guess you know how that went. I could get better action from a undertaker. What office do you send a complaint to about these internet company who are ripping off the internet user. Do you tell the attorney general or someone in a government office maybe the better business office. If you look for another internet company to get there service. Is the other internet company also part of the same company, no one knows until its to late. Why are these company still in business and not shut down.

I agree, the service has been horrible and the speeds barely above dial up. I just called to upgrade my plan to the $69.99/mo. one and was informed that it would cost me $89.00/mo.

And to think if you live in an area with dsl or others services you pay less than half of that for at least 10X the speed. As soon as I can jump off this satellite bandwagon, I'm gone...

I'm not sure these people really have a business plan that recognizes their customers as what pays their bills. The tech service in India is the worst. The people there may be competent but they are forced to operate from a play book instead of getting to the problem. If you follow their book your computer will be screwed up for sure. It's only after they tell you they can't help you, and you scream a few times at them, that they will give you a case number and phone number for the tech service in Florida - where they DO know how to fix your problems and can move right to it.

Last week their email service was down completely for more than a day - can you imagine that in today's tech world? Now it's down again for at least a day so far. Why don't they spend the extra nickel to get some people that really know how to run things.

NO SATISFACTION

I had email bounced back - I was told "we have recently received a large number of abuse complaints regarding your account (and or ISP). As a result, we have bounced your email message back to you.

This means your IP number has been blocked due to spamming activity by you or someone using the same IP address or IP address range from your ISP. You my wish to let your ISP know of the situation."

I DO NOT SPAM or abuse my account in anyway.

Thank you

Kay Graham
kranch @myway.com or doscabezas@msn.com

Everyone who has satellite internet has this problem. Phone companies won't run DSL into remote areas, our Politicians could care less as long as BIG business in making money. Our jobs are send to some idiot foreign country so we can not understand them when we call for service.

There is a way to STOP all this! Nether you are Democrat or Republican, STOP VOTING FOR THESE IDIOTS AND VOTE THIRD PARTY.

If we in America do not send a strong message to these crooks who no longer represent us then all this ### will just keep going on...

What I say about HughesNET, pull a Nancy Regan and Just Say NO!

Worse thing I ever done and most expensive. I have only had this system since April which I don't like but have been living with. I called in on [protected] because I wanted to pay off the equipment financing. I took a forever for the agent to understand what I wanted to do. The agent was like you have to take care of the balance due first. Well heck I had just paid it a couple weeks ago and next payment was not due till 10-18-2007. So I just paid it the $106.00 which is my normal bill with there $5 paper statement fee. Then she was like ok you owe $400.00 on your system. I was like ok that's fine. She took my $400.00 payment. Two-three days later I get a bill for $800.00. I with two $400.00 equipment payment line items. So I go online and look and see, shows my credit card payment posted and a remainder balance of $400.00. So I didn't thank much of it and emailed billing@HugesNet.com and requested someone e-mail me back with a resolution. Only reply I got was the auto-generated one. After a week I went back to my account online. same deal. So I decided to call. The young philipino was like no sir those charges are valid. We don't reverse valid charges. Could not make her understand what i was saying. Last time I checked there was only wane pimp size dish on my house. She is like no sir you have two systems. I just hung up and thought I would tried it again the next day. Lord same deal, it would be nice if they would stop reading scripts and listen. After the "No Sir I can't help you" I asked for a manager. Well got a manager and all of a sudden the system went down for maintenance. I explained the entire thing to her and she was like sir I cant help you. Then I asked is the scheduled maintenance you have an estimated time frame it will be done. No sir we don't know. So I just hung up went online I could look at my account, not sure why she couldn't. So I tried another e-mail. I am being to wonder if I am ever going to get this fixed. I get a letter that DSL is going to be in my area soon from AT&T. You better bet I'll be paying that $300.00 early contract fee. Same speed not bandwidth limit and $19.95 no contract. I am going to post this on as many boards as I can find, and I hope I hit my bandwidth limit. My tech support experience has just been long and drawn out. One tech told me to unplug my modem for 10 days. I just don't call anymore. I hate it when you hit the wrong button or 0 there IVR says EXCUSE ME?. Now that's rude.

I'm on day four with Hughes net. I was told by the installer that the cost would be $250. After installation I was told that the cost was $399. I told him that I was quoted the former, and he acted like I was from another planet. I then asked if there is a promotion, and he said ahhh, yeah, but if you get one of those people, you'll not get someone to your house for weeks. THEY WERE THE ONLY PEOPLE I TALKED TO. I let it go, and enjoyed several days of fast service. Last night I spent 45 minutes on you tube, enjoying extreme sports. I went back online a little later and the speed was slower than dial up. It was useless. I called 'support', to find out after going through menu hell, and trying to understand the poor guy in India, that i had used up all my speed, and that I'd be cut off for 24 hours of almost no service. I find this hard to believe, or at least did until I've read some of the reports here...

I'd like the equipment taken out but I think I'm stuck with this system. It's a joke.

Thus if you're thinking about this system, don't go for it. I wish I'd looked into it before now.

Maybe hughes net should go out of business?

I am a new Lightyear Representative and I signed a customer up for hughesnet service, because it was a service we offered. On the lightyear website it shows that hughes net offered a package with no up front fees~~~~obviously that was the package my customer wanted. I signed her up only to find out hughesnet lied about the no up front fees promotion! My customer was being charged over $400 just to get hooked up! I tried calling hughesnet and was on hold for an hour and still never spoke with a person! I will be calling Lightyear Alliance to let them know what a bogus company hughesnet is, so that we can stop offering their services! I am sure i will also be contacting the better business bureau!

There is no "customer service" at Hughesnet and they ought to stop the sham and rename the department, if there actually is one. I am going to cancel this service and I am furthermore going to tell 15 others in my community what my experience has been so they don't fall victim to this trap. And it IS a trap. The people on the phone are reading off of prompters and have absolutely no idea how to fix common, everyday problems of their making. The company needs to be reorganized or shut down and the sooner the better.

I have gone through the same ordeal with this company and they don't care. It has the worst customer service of any industry, bar none! They have us over a barrel and treat us as such. I would encourage anyone who has an alternative connection to stay with it. Do not sign up to deal with this company they don't deserve your money.

The Cat telling everyone that there stupid for living in the country is a ###, he obviously lives with his mom and she pays the bills. And that hughesnet is not responsible is again a ###, there FAP is ridiculous i get 450mb every 24 hrs. And I can say that it is incredibly low, but there support staff tells me it an enormous amount of data, LULZ ( MAYBE IN 1999). The funny thing is i reach half that in 2hrs of normal surfing, without downloading, without bittorrent, just plain surfing, and streaming. The versionfios lover doesn't have same service, if he did he would be on here too raisning hell cause he can few few his gay dating sites due to FAP. My best advise to u all is to just pick up the phone everyday and raise immortal hell like i do, usually im not doing anything anyway, so let the fun begin . Just last night i received a 97$ credit on my bill, all u guys have to do is raise a little hell and mention the Better Buisness Bureau . that worked for me . And everytime u reach ur fap call them and raise hell, they always seem to undo mine, but im not a nice guy im very blunt and i call em like i see em so get out them phones and let it ripp . Dont worry believe me they will get tired of u. PS: win there support answers the phone and they give u a english christian name but they obviously r some kind of ARAB, tell them u want to know there real name . That always seems to shake things up a bit LOL

I had Hughes Net installed Sept. 19, 2008, the trouble started with my first bill which they took out of my account the next day! Now I have exceeded the FAP, my God what a mess. I have not had high speed internet now for 36 hours! Every time I call they tell me to be patient it will be back up in a few hours. The last time I called they said that I was out of the FAP and now I should have my high speed back. Well I don't! I sat here and timed the opening of a single page, 27 mins. and then it timed out, never opening. Dial up is slow but I never had problems like this. I am a full time student and switched to Hughes Net for homework purposes, but this doesn't seem to be doing any better than my dial up.

I agree completely, since 9/1 I've been dealing with Hughesnet regarding their inability to provide adequate service (under 100mb) and it's still not working. It took me over a month and hours upon hours of testing (for 3 days at a time - 3 times a day) plus hours upon hours of telephone "support" with a different "non American" tech. It takes about two weeks to get to level 4...level 1-3 (usually talk to about 10 by the time finished) all begin with "are all 5 lights on"...even if you explain that you've already spent hours and gone through all troubleshooting (plus the fact that I'm a computer tech and not stupid). Speaking of that word...it looks like we have an uneducated narcissistic judgemental person who believes that living in the city makes you "what", definitely not a better person and obviously not smarter? Most of us in the suburbs have already lived in the big city (me for 10 years) until finally getting smart and choosing to raise our children in a much better environment. Another obvious sign of ignorance are the stereotypical remarks...but, who knows, maybe if his mom decided to stop making babies, the world would be a better place. Opinions aren't fact, only opinions...unfortunately, the person expressing it doesn't have to pass any test.

I heard what you guys said and honestly, you guys are full of doo doo. How can you say you lost lot's of money with business? You can't be making that much money to afford to lose that much business. If you have, you would've bought a T1 connection that is faster, reliable and more consistent at speakeasy.com. Go check it out. Pay for the damn install and pay $359 why don't you? If you're losing that much money and making so much money why not get a T1? That is what I'm talking about. You guys contradict and are hypocrite. I am a Verizon Fios customer and I love it every chance. My point in arguing with you guys because I happened to stumble this page and found you guys complaining which I have a friend who installs Direct T.V. and knows a friend who installs Fios. They said the same thing, why don't you guys just live in the city area or suburbs instead of in the country side? If you already into the contract deal. There is always a way to get out of it. Cancel your damn service. Why keep complaining? I still see the same people complaining on this damn board and yet they're still Hughes Net customers? Wow, seriously. Don't give me this excuse that they're the only choice you have. Nobody put a gun to your head and say you have no choice? This is America. Learn to make the right choices. If this is freaking slow than dial up. Then go to dial up. Prove that it's slower than satellite. Stop eating hays and raising corn fields. Learn to move with the technology. If you are not happy with the crappy service. You have a choice to not get any internet service. All these complaints don't serve any justice because it's been up since 2006. If you feel that you've been ripped off, then why sign the contract? Why go with the contract? Don't give me this crap you didn't know what you're getting into when the complaints are on-line and you had dial up before this service. Oh and I love the complaints about India, it's not like you rednecks who live in the boonies are pure Americans. How bout learning not to eat pork and beans and farting in a can all day and speak real American English for pete's sake! Move! If you know it's expensive to get this service then save your money and move and get VERIZON FIOS OR COMCAST! Stop making babies within families and living in remote location where King Kong and Tarzan can be found. Learn to associate with people because God forbid this board serves as your communication. Oh and last but not least. Who the hell would use an ISP e-mail provider? I've always use Google's G-mail, yahoo, msn or hotmail. They're free and way better! You can always use Outlook with some of them.

Hughes net dont let them take you money'once you let them in your account they will take money out without permission. They will come out and set up their equipment without checking to see if you can get a line of sight; then they charge you and won't refund your money and they are to blame... dont give them money or sign anything they are thieves their people are rude and and they lie, and cheat people out of there money and give them nothing in return. Stay away from hughes net i have file papers to the attonery gemeral and fraud '''papers thru my bank they are crooks stay away.

Hughes Net FAP policy is ridicules. I have had Hughes Net for a year and a half and it has been a nightmare from the start. As of late I have been slowed to speeds that are unusable every other day this week. I have contacted tech support but they are no help. If there are any class action lawsuits out there some one please contact me I would love to be a part of it. This is only a small part of my issues with Hughes Net. Even when I can go online the speed is terribly slow no where near what I am paying for. My 69.99 I thought was for unlimited high speed internet access but what a joke.I have no alternative except dial up and I am going back to that.

I agree will all of you their Fair Access Policy is a crock! When I first had them installed they told me my speed was slow due to the age of my computer. When I used my brand new laptop I still had the same problem. I work from home and I constantly go over their Fair Access Policy at least once or twice a week! I told them I wanted to cancel my service with them because they didn’t have the capabilities to give me the service I need. They said since I have a 2 year contract and I didn’t cancel my service within 30 days so I could not cancel my service without being charge $400! I tried to work with them by upgrading my service but no matter how much I upgraded which included giving them more money I still would go over their threshold. They told me well you could always download what you need between the hours of 2am – 7am. Who has time to get up at those hours just to download! I feel like they are extortionist. Give me more money and I’ll give you more download capabilities or give me $400.00 and I’ll let you go.

Do I get my Double Cheeseburger for dissing Hughes?

Everyone Sucks. That's why I go to Burger King with my laptop and buy a cup of coffee and sit there all day. Well, at least until the manager comes out, or the cops show up, or I need a shower.

/Wait
//What?

The problem is simple. Hughes keeps adding more customers, which taxes the bandwidth on their already over-burdened satelites. Rather than use the revenue from all the new customers to add more satellites and improve service, they are simply pocketing the profits.

Greedy corporate slugs.

My experiences have been the same as all of the other Hughesnet customers. We have been with Hughesnet for 4 years now and can't wait until we have another broadband option (hopefully very soon)! One thing we did recently that seemed to get the attention of Hughesnet is to file a complaint with the national BBB. We immediately got a response from the BBB asking for more details and what we wanted for a resolution. Since we know after 4 years of poor customer service and marginal service, the only thing likely may be restoration of our original download limit of 525 mb/day. So far, all that has been offered is a credit of 59.95 for our inconvenience, not what we want at all. We are still working at getting at least our original capacity restored.

I recommend that everyone contract the national BBB and file a complaint. I have included a contact here;

Mr. Kevan Tavakoli
Trade Practice Consultant
Better Business Bureau
1411 K Street Northwest, 10th Floor
Washington DC [protected]

Your complaint can be filed easily online. Hopefully with everyone making a complaint, Hughesnet will finally learn that they exist because of customer like us.

Good Luck!

Oh, very strongly agree. Before the policy change on 18 April, I imagine we exceeded bandwidth limits maybe once a month with the resulting 6-8 hour inconvenient slowdown. We barely noticed it. You can pull reams of FAP reports and see NO all the way to the 18th when it abruptly changes. Hughesnet says that the new figures are real whereas the pre-18 April ones were unreliable. (Huh?!?!?) Before 18 April, things were, well, OK. But after 18 April our speed went down to a crawl and after checking out technical reasons for the slow speed, we came upon the new policy.

I think the new policy doesn't look for a spike in usage as it used to but creates a 24 hour period and adds up. Hughesnet has the audacity to tout this as a benefit! "Just think, folks! We're giving you more--yes, you heard us--more bandwidth! Yes, now you can download software updates!" Actually, you can't. I take my laptop to work and do all the updates and downloads there because I wouldn't dare try one at home. I find it almost impossible to believe we're among the teeny percentage of bandwidth hogs. My son occasionally downloads a podcast and he used to see an English football match now and then when he couldn't get it on (US) tv. But otherwise, no downloading of movies, blogging, website FTP-ing, updating, and even any new software since 18 April. I do use Blackboard from home to read and mark student assignments but it's hard to believe that devours bandwidth.

I believe we are a captive audience in rural Michigan so Hughesnet can do as they please and we're stuck with them. But Comcast is now only 2.5 miles away and is expanding rapidly in our direction. They will be site-surveying our place next week. AT&T also appears to be aiming for inclusive access, considering their site asks for email addresses to notify you when it's available in the area, so relief is coming, slowly. In the meantime we seem to be paying $60/month for dial-up.

Off topic a bit but while corporate America talks a good game about responsiveness to consumers, instead the consumer is now subject to being squeezed for cash relentlessly as service is incompetent/ indifferent/ considered an unacceptable cost of doing business. Sorry for this digression. Customer care, my hind end! This company is shameful!

Not only is all that true, but if you do the math the bandwidth allowed is actually LESS than dial-up. Now that they've eliminated the so-called "refill bucket," you're allowed a flat total of 200 Mb a day, which comes up to less than 1.5 kb per minute. For this, we're paying $70 a month. As soon as my contract is up, I'm going back to dial-up.

for the most part, my service works good, if it crashes like most electronic crap made today, there is quik fixes, seing how i have had to call customur service so many times to get back on line, i have figured out that most of the time you just need to reboot everything. dissconect cables from modem, cut power and start over. this useally takes about 5 minnuts and all is well, its kindof like owning a old car with a short in the battery cable, you just gotta talarate it and keep twisting the battery cable.

I agree DO NOT DEAL WITH HUGHESNET!I have had NOTHING but trouble since last November, my modem went out it took me several calls being transfered around put on hold transfered again and NOBODY speaks English. Sheeesh my problems really got bad when the second modem went bad and I said, never mind we are moving I would call them when we got settled for a new install. BOY was that a joke not to mention DANGEROUS. My husband is elderly and frail and they sent some druggy freaks out to install when I was not there. It worked for about a day, then a storm came through. They sent a technician out who was very nice and he narrowed my problem down to the installers, they had not cemented in the bloomin pole! Well, we (the technician and myself) called him back and we both asked that the same installer did not come out and told them WHY! I got a call from him the SAME installer a couple of days later saying he was coming back out I said NO I don't think so I am terminating with Hughesnet no need to come back. In the mean time I am out $450 I paid to the installer (the druggies) and I sent a certified letter to Hughesnet do you think I have gotten any response. You can bet your sweet __ I have not Sheesh Hughes net has certainly left a nasty taste in my mouth not to mention they took total advantage of me.

DO NOT BUY HUGHESNET! It is total crap. The evening speeds are pathetic. They simply told me that I need to do my online work between 2 am and 5 am when the speeds are the fastest. At night it is unusable! Every tech support person in India would tell me something different. What a joke!

Hughes Net customer service is a joke. These people are not trained to even spell their names. I was disconnected five times in a row. I have never dealt with a company who's customer service was this bad. Their internet service is a ripoof and they back it up with five people in India connected by two cups with a string atatched.

i know the dl cap i horrible. if you're a you tube junkie, yep video feeds are downloading. i was wondering is there was an uploading cap, like do they set you to 56k if you up load too much>?

Good lord people, if you haven't already, DO NOT sign up for this pathetic excuse for internet service! Most of the time, dial up is faster than my HughesNet. I do not do any large amount of uploading or downloading, and I still am capped almost all the time. If it is anything but sunny blue skies, it is even worse. I actually drive to my sister's house, 10 miles away, to use her computer when I have anything important to work on (such as updating my website) because with HughesNet, half the time I lose my connection in the middle of my work. Even online bill pay is a nightmare. We are actually going back to dial up when our contract with HughesNet expires.

I agree with the class action lawsuit. That is a great idea. I have been having trouble for the past few months with a slow internet service from Hughes Net. In this past week, they have "punished me" every day. I am not even home half the day. When I am home, I am not downloading a lot of files. I am just browsing and getting email. Hughes Net told me about this threshold just yesterday when i finally called them. I avoid calling them because they can never understand me and try to solve a problem that is totally different from what I described. In fact, I have had so many problems with this service over the 18 months that I have had it than I ever had with cable. I am in rural area and as soon as DSL or cable comes here I am ditching Hughes Net. They're horrible!

Hughes net is by far the worst company for internet out there, they were my only choice for high speed internet as I live just out of the city's and needed high speed internet for my job, There pricing is outrages and I had nothing but problem with the connection and internet speed, When high speed finally came thru to my area I canceled my service thru them, I had to pay the early termination fee, but I was on one of there promotional plans were I got $200.00 back. but in order to get that back I had to prove my service with them by sending in my statements which you can only get off their web page with your acct #. Well I could not do that as I had cancelled my service and they were unable to mail me the statements because they do not have a mail center or a address operantly. So I contacted the attorney general who got in contact with them and I was sent my refund and statements within 2 weeks. Screw hughes net, somebody with money need to file a class action lawsuit against them for false advertising.

Amazing. It's Amazing that Hughenet just doesn't get it. Like most of you, I also live in the sticks so my options are Hughes or dial-up. I find it suspicious that all our problems started after Hughes took over from Directway. I also find it suspicious that these problems also started after they began offering higher priced plans. So those of us on the cheapest plan (and way over-priced for what we get) suddenly found ourselves unable to connect to the Internet for most of the day. My problems with them started when I called lo-tech and was told the reason for my connectivity problems were from a high use issue almost 16 hours ago! They informed me that most of problems were from using my 6000 modem and a simple hardware upgrade would solve most of the problems. Not of my high use but so I could get on after the FAP went into effect with seriously degraded service. ok, we used the megs. I could accept the degradation, but felt that I should at least be able to get on. Luckily (well, thats what he said) they had a promotion going on where I could get a new 7000 modem for shipping costs (oh and a 2 year commitment). To my eternal shame and I guess a streak of sadism, I agreed. This did absolutely nothing. So I then broke down and upgraded my service plan to the next higher. Pro plus or something, 69.99. I re registered everything, tried to finish the registration and then noticed my signal strength was only 48. I was getting 60 before and during the numerous tech calls had seen signals as high as 78. These signals, I was informed, were for the lesser plans or in the case of the 78, for the even higher priced plans. It seems that my dish was pointed the wrong way and there were only two frequencies available for that plan with the way the dish was pointed. They could, however, fix the problem with a $125 dollar truck roll. Now after recommitting for two years, trying to upgrade and pay them 10 more bucks a month and at least 12 hours spent on hold in the last month. They were unable to grant a waiver on the truck roll. I was shuffled back and forth between Billing and Advanced Tech for over an hour till we finally got to the crux of that matter and the only way I was going to get a waiver was to write (as in slow-mail) the corporate headquarters and request one from them. This is total nonsense so I did the next best thing I could do and called Michigan Microtech (talk to Heather). These were the original installers of my system and THEY'LL do a truck roll for $75. I also got a appointment sooner than Hughes could have. I agree with everyone of you that will drop Hughes the very second that another option becomes available. Their customer service is a total joke! Even their service plans make no sense. The only thing you're paying for with their plans are the right to get a truck roll in a shorter period of time. Thats it!? Are they kidding?

Hughes SUCKS! I barely had the internet connection to type this f"""ing complaint. Our service is so poor ,and is not worth the money or time we waste trying to use their system. As soon as DSL is available in all areas, Hughes will be out of business. "HOW COOL IS THAT'

All businesses beware! The time and energy we've allocated toward "fixing" our HughesNet connection over the past year has nearly bankrupted us. Our business relies on being able to upload files, email, and access client administration websites.

Every time you call tech support, often someone in India, they are obviously trained to put you through a sequence of "tests" no matter what the problem is and these tests can include 40 - 120 minutes on the phone and possibly a 24-48 hour download battery of tests. This basically means you are out of business for the next 24-48 hours! One time they even ordered a service tech to come out (within the next 5 days) to test the equipment. Later that day, in frustration, I called back and somehow I got upgraded to the next "level" of tech support. This guy was obviously "local, " very nice and had us up and running within 15 minutes. It was THEIR update that didn't upload correctly and that was the cause of our problems at the time. He was able to trouble shoot the cause quickly and with common sense.

We do get the occassional complete outage due to weather conditions - that is acceptable to us. But time and again either our email with attached files will not send, or email service in general doesn't work for 3-4 days at a time, unable to upload large files for days or make critical updates to websites are impossible, sometimes for 24-48 hours.

We have never surpassed our fair use policy, so its not like we're abusing the system. Most times, basic service like web browsing and email without attachments work fine - so it seems to me that they are restricting broadband purposily to keep basic services working for the masses.

So it irks me when I see their TV ads promising great service and quite the opposite is true - the ads only add volume to the broadband they obviously cannot support.

Any other service, AT ANY PRICE would be less than what we've spent with HughesNet in the past 12 months.

I have had nothing but trouble with them. Has anyone contacted the BBB?

I found out about the Fair Access Policy on working the internet thought satellite broadband. My speed has been reduce cause I work the internet heavy at times. Well who do work the internet. Different company , colleague students to high school to grade students use the internet. I paying for high speed not connection not for snail speed. Hughesnet should refund all user or take this policy off all user. Oh yes all satellite company have this policy on there system cause did some looking into a few of the other companies . Need to find who made this policy and if how to stop this policy. This policy is ripping off the customer... I WANT THIS POLICY OFF MY SYSTEM I PAID FOR HIGH SPEED NOT SNAIL SPEED... OR REFUND MY MONEY.

on 11/07/11 i had hughes net installed in my home, the installer tryed to charge me an extra 25 dollars for a pole to put dish on.
now after he got everthing set up i didnt check to see if in fact the job was done (ok thats my fault)so after i got through putting my new pc desk together
i unplug the eithernet cord from the lap top and put on the new home pc i bought/ hm nope no internet i tryed the lap top yep still no inter net. so i called tec suport and starting that day for the next 6 days i was on the phone ever day 2 to 5 hours and still no internet / i was promissed three different times of having a tec, to com to my house to fix the problem no one showed up so finaly the folling monday i canceled the plan with them they tryed to talk me out of it i told them no
in the begening they over charge me it was suosed to be 99 dolars up front then i would be bill 30 days later for my first bill well 3 days after they got my card number
they billed me 206.34 i put a stop to that so my advice to anyone wantting internet service stay away from hughes net inter net service they are only full of lies and will cheat u at ever turn

I've had problems with HughesNet from the beginning when they promised both speed and constant connectivity. (I use my connection for online college classes and even hired a technician to come to my home and check the connectivity. He said it was the internet provider.) I called the company several times and complained, and then I cancelled the service and wrote a letter. After receiving the letter, the company called me and dismissed my concerns stating that I still owed them $400 on the remaining contract for cancelling.

I had been paying automatically but had stopped that payment method several months ago. After that, until I cancelled, I'd been paying by check. Yesterday, I received an email in which THEY complained that, using my previous automatic billing information, their unauthorized $400 charge was denied. I have never received an actual invoice for the $400 nor any written response to my letter. In their email, they indicated that they had a bad billing address. (They installed equipment on my roof, all other communications (previous bills) have reached me and they have my letter - so they know where I am.)

This is obviously NOT going well. Got any ideas who I should contact next? Besides an unresponsive FCC?

I am having the same problem as all of you. When we got our computers upgraded, our computer tech told us that we needed to get high speed internet before she would come do it. So we did and we got hughes net. (sadly that was the only so called "high speed internet" available.) We got hughes net not knowing that it would be like this. So when our tech came to upgrade our computers, she needed to know whether the connection was static, sticky or ppoe(?). so she called the hughes net customer support and they couldn't even tell her that. How can you have a tech support that doesn't even know about the product that they are supposed to be helping people with? i am trying to download World of Warcraft and the patch is 1.2 GB. the FAP only allows 200 Mb PER DAY! This service is VERY ridiculous and outragous. We have a 2 year contract and have only fulfilled half of it. someone needs to shut that company down! I can't talk about it anymore because if i do i might kick my computer screen in.

Hughes.net sat service just plain sucks. Have no choice tho living in the boonies, there is no other viable option except dialup.

If you can go with comcast, do it.

fccinfo@fcc.gov

Bbove is the email link to make a general complaint about Hughes satellite service. I think that the best course of action is to flood this link with emails concerning the poor service that we are receiving. We have to take some action and not rely on the FCC stepping by themselves without our nudging them.

Yes, Hughes Net is terrible. I also live in the boonies... and had to download some videos on iTunes for review... I had nearly downloaded one of the videos... 50 megs... and wham... our internet service slowed to speeds measurable in bytes per second (not kb... bytes). The service has been so slow today we could not even check the weather on weather.com... because the connections just time out. This happens all the time. We called service... they told us our DW7000 needed to be replaced. The visiting service technician said the DW7000 was fine, but that we needed to call Hughes and have them link us to a different satellite. The System Controller page always works, and always tells us everything is fine... even when the transmission speeds drop below 2 kb per second. Currently, we are running at 12 kb per second. Our previous telephone connection was typically as fast or faster than Hughes. At least the phone connection never timed out... I did not think it was possible to have connections this slow anymore... in fact, our phone internet service was faster in 1997 than the HughesNet satellite connection in 2007... and this is not a joke.

Their current FAP is utter garbage and I don't know how they can get away with it. When I signed up for Direcway, the agreement was that the FAP would be applied if I exceeded 20mb per hour for more than 2 to 3 hours and that the cap would only last 2 to 4 hours. Hughesnet lowered the allowance and increased the duration of the cap. Despite the fact that the webpage still said 20mb was the limit, when I called tech support they told me that the limit was actually 16mb over 4 hours. They also told me that in order to end the cap that I would have to completely stop using the internet for 8 to 12 hours before the cap would be lifted.

Now they have changed their FAP again (they did not even have the courtesy to send me an email warning) and I only found out after over half an hour of trying to load their webpage to get to the notice. They claim the raised the allowance to a whole 200mb per DAY. Not only that, but they will cap for 24 hours or MORE if you exceed the limit. Their pro plan offers something like 350mb per day which is still less than the original Direcway limit which equaled about 420mb per day. I could even have lived with the daily limit somewhat if they hadn't made it a full 24 hour cap. Even after the internet was not used for 4 hours straight (there was 0mb downloaded/uploaded) my bandwidth remained capped. It just now was uncapped so that I was able to load this.

At the very least they should offer something on the modem that reports to you what your usage has been so far and warns you if you are reaching your limit so you don't exceed it.

This is particularly frustrating to me since I take college classes online and I need to use the internet to send my homework and view my grades and such. I had several assignments that I needed to send in yesterday and I couldn't even send an email to my teacher to let her know that my internet was not working. I am going to have to go in and hand deliver my work now. May not seem like a big deal but I live way out in the woods on unpaved roads and I recently dislocated my ankle.

I'm seriously considering contacting the FCC about this but I don't know if they would do anything. The change in the FAP is infuriating.

When I upgraded to the latest modem and increased my serviceplan obligation it was under Direcway. I had no idea Hughesnet was going to screw me over like this.

Does anyone know of anywhere I could go for help on this matter? I wish hughesnet would lower their monthly bill or give me a discount for the 24 hour periods that they cap me if I happen to exceed their bs limit.

Their actual product does not remotely approach the product their ads imply. Their ads are a fraud.

The FCC should take action and force hughes to refund the cost of the equipment to anyone wishing a refund.

Hughes Net is the WORST internet we have ever had. Their internet is so dam slow. nothing loads and when u want to go online and pay ur high priced bill u cant cuz it wont load. then when u call u cant understand a word they are saying cuz there are not from here. which is bs. if you are looking for an internet provider do NOT go with hughes net. you will very unsatisfied like the rst of us.

i had hughes net for six months and half the time it didnt work i would get dns all the time and the weather was clear
finaly the modem quit and i have no internet service they told me 9200 modem sucks it took them 14 days before they
could fix the problem mean while i canceled they charge forty five days of service that didnt work wait til
you have to send there ### back to them there packageing is all joke BEWARE OF HUGHES NET ALL THERE CALL CENTER GIVES YOU THE RUN AROUND IF YOU CAN UNDER STAND

What a scam these people are. Since when is there a limit on downloads. They are the most expensive and the worst. I wish I had seen this page BEFORE I signed up. But hey you can send them an email and Clive from India will respond even though he has not read your email. No such thing as customer service from these guys or anyone else for that matter. Simply put, It's all about the money. Hughes you really do suck!

all calls for these orders are recorded so any claims like these can be disputed easily.
the information mentioned in the complaints is not hidden. it is available on the website.
the rebate website being given is a requirement for all orders.
this company will fire anyone caught lying on these calls.
i have seen it with my own eyes. there is a zero tolerance for lies on calls.
on the FAP there is an unlimited download zone and a download manager program available for heavy users.
all customers have 30 days to make sure it works, which would make the majority of these people look slow or dishonest if it was a genuine disappointment after 2-3 days why not have it removed?
as someone who deals very patiently and honestly with folks like these day in and day out i can tell you nothing short of free and unlimited service would make these folks happy.
that is a fantasy. it is not fair to blame someone else because everyone didn't roll over and give you free pizza.
(man it felt good to be able to finally say that!)

I have only had it 2 days and I can say this. They need to be shut down or the Fap get's lifted with that charter that people are signing to have it lifted.
It wouldn't be as nearly as bad as it is now if the FAP limit is lifted, Since am a big down loader my self. The only reason I deal with it is cause there's nothing else and We need high speed here. We were lied to about the workings of it and also the Tech support when we called them today said this about the rebate "you can only get the rebate after 5 months of use" I to say the least was very very heated. I'm gonna end up getting a lawyer and getting something done. There liars cheats and Lazy heck they don't even have there own installation works they get sub contract workers and have no real steady works. Now This didn't bother me much since the people where really nice and were a young couple and looked close to starved. they stayed close to 8 hours cause the downloading of the files when it's peeked was very slow cause of the storm. I think they are some of the very few that care and help more then they should. Over all the provider is a complete waste of space and is as trustful as a 2 bit crack head con artist.

The only positive thing I can say about them is there installation people that did are install every thing else is as good as a broken arm and leg.

I'm currently going around with these jokers concerning the rebates they promised. Supposedly they never inform you how to go about getting the rebates, just pretty much hope you forget about the promised $100 plus a $50 Walmart gift card. When I called to ask why my install bill was so high, I was informed 'that is what it is' and that it was up to me to initiate any rebate promises. Of course, the person I was talking to couldn't do just that, but instead gave me a bunch of mumbo-jumbo about some process or other numbers I had to call. Just tried one of them and of course they only have business hours from 8 to 4. As for the $50 Walmart card, well I guess that actually has to come from another company even though I called Hughes to place the order, it is actually another firm that 'sold' me the product and has to honor that promise. Of course, a call to this number (at Red Ventures LLC) results in no answer and some general message queue. Not even a 'press 1 for customer service' type option.

What a bunch of crap. This company has been an absolute disappointment from start, and I've only been dealing with them for three weeks. I can only imagine how things will be if this stuff ever stops working as promised.

Buyer beware. If you have another option, take it.

Our service at home on our HN 9000 has been awful also...very very slow but it says 400 Mbps at the connection...what a joke...I could send a carrier pigeon faster and of course it's 90/mo. and yes to get out would cost $500 ...

I think an aircard for my laptop would be faster...thank god for my computer at work...

About half the time, modem dial up is faster. The other half of the time, its too close to call. Thanks Hughes Net for reminding me what its all about. Not service, or customer satisfaction: Its all about profit. Thats it - and I hope the profit at Hughes Net drops to the bottom to reflect the crappy service they provide. I have now gone back to dial up and I am happier and less stressed than I ever was at Hughes Net. There are no misconceptions about dial up, I know its slow and they don't lie to me about it either, but its a hell of alot more reliable then Hughes Net. No dead times.

My inlaws have had HN at their ranch for over a year now and I am always hearing from them that it is really slow. I did some research and tried to figure out what could make it so slow. They had AOL dialup before HN and were somewhat satisfied. From my research I figured out that there is a sizable lag from the time you interact with you computer and when the headend back down on earth will start to send data back your way. So that could be part of the frustration that is being experienced. Everytime I am out there I run speed tests from different places and most of the time get 3-4 time dialup speeds. I know that the speedtests are not completely accurate because they are mostly optimized for cable and dsl connections. I think they understand this, but most of what they are doing is in small bursts that take way too long with HN. If you are downloading a large file you don't really notice the lag because it only happens at the begining of the interaction.

Here is the real kicker that prompted me to complain here and anywhere else that I could. I like to vent I guess. A month ago, HN sent an email to my mother-in-law for an upgrade of the modem installed. So she called them and got the new modem on its way and signed up for 2 more yrs of service.

The modem came and this last Tuesday I was out there to install it.

The modem was "connected" okay and I installed the CD on the computer. I started the registration process and ran into a failed registration. I did all the things techie ppl do and it still failed. So I called HN support and got a lady in India. She was to say the least, very hard to understand. She bumbled around and tried to give me some setting for the latitude and such and verified some other things then had me check the signal strength. Well it was saying strength of 15 out of 100. I was on the phone with her for 45 minutes before she gave up and shot me to "advanced' tech support. Well at least this level seems to speak English. This guy was really not interested in helping much. He gave me a few more setting to try then told me that a service person would have to come out and there would be a trip charge. I got a little hot over this one and asked to speak to someone that might care. He told me after another 30 minutes, I could call sales and talk to them. I told him there is no reason that the old modem should work and the new one wouldn't unless the modem was faulty. He assured me that if the modem was faulty I would not have gotten as far as I did with the setup. So I told him I wanted to connect the old modem and have him stay on the line until it was working as before. We did that. I called sales today and got a very nice young lady that must have been in training. She had to verify with her supervisor everytime I asked for something to be done or had a question that she didn't immediatly understand or know. So I went down the path of not wanting to pay for a service person to come out to install the modem when I had already tried. She really could not understand that it was not a physical problem with the modem install versus the configuration information that I was being given that was not working. So HN would not budge on this one. They finally told me that the new modem would only work with the new satellites and had to be installed in conjunction with a dish repoint. Well that makes sense. Why didn't that get announced somewhere during the upgrade discussion. So my next thought is whether I needed to really go to the new modem. I asked that question and after a long consultation with the supervisor I was told no. Then I asked about whether I need to send back the new modem. The first answer was yes if you are under a committment. Well a new 24 mo commitment is part of the upgrade so I asked it HN would pay for us to send it back. Another long consultation with you know who, the supervisor came on the line. I was about to change course and ask for a letter stating everything that had happened with the upgrade and a guarentee that we would not be charged for anything and would be conpensated for any charges related to mailing back the new modem. But the supervisor came on and said the committment will not start until the new modem is activated. So we will see how this all pans out. I am not sending the modem back, they said we could "set it aside". Ebay here I come. OBTW I got the supervisors name: Laura

There are no lies in the complaints above. I was actually just surfing (at work because it is faster) looking for ways to speed up the hughes connection we have at home. I tried sending emails last night and after waiting 45 minutes for them to send, I logged off and went to bed. Hughes is expensive for the service you get. And the FAP is a thorn. Why pay this much money and have to throttle how much you use the 'net? We have to alternate nights in the house because if we all get on, we FAP. We used to have the business edition, but it is no better than the standard package. We try to use it for work, but VPN is near impossible or deadly slow. I agree that when it was DirecWay, it was much better and we were much happier then. Calling customer support is a joke, 1-2 hours at least - they always want to blame you, your set up, your computer, your equipment or your cookies! One of our neighbors has a petition to the local DSL company to run service out to our homes, but do not think that will go anywhere as there are just not enough homes to make it "worth while" for them. We have tried dial up, but our rural phone lines have a hard time getting a good connection.

One of these days, the dish will make a nice planter ... if I don't destroy it first out of frustration!

Something has to be done .. cannot believe a company can stay in business providing service like this. Would that be acceptable in your job? Not mine ...

Hughes.Net are indeed a bunch of liars, and they forget to mention their fair access threshold policy, which is a complete rip off. The company, however does not mention this, and they give you some crap about a jacked up cancellation fee $400. I am extremely furious with companies that do this. I've had this BS system for 11/2 days and just canceled because after being on line for 2 hours your speed drops slower than dial up which is disgustingly slow. So if you really enjoy 20 minutes of internet, the kicked down to dial up, then by all means sign up. If you are however pissed off about companies like this then I INFORM, "DO NOT BY ANYTHING THEY SELL YOU."

All I know is this may happen once, but not again. I most certainly would like to settle this in court. As a matter of fact I would not be surprised if these guys are related to companies NRON.

Peace out

I have resolved the problem with Hughes.net. After they received my letter to the Attorney. General for the State of MN, they contacted me by telephone. I explained the problems I was having with the service.

They informed me that in April of 2007 they reduced the bandwidth for their customers. Prior to that the service was unlimited. Their explanation for doing this was because of the new customers complaining that they could not use the service or the service was slow. Hughes.net told me that to satisfy the new customers, they cut the older customers service and that they lengthened the wait time from 4 hours to 24 hours.

I told her that this was not acceptable. And that if they could not restore the service for which I was paying, then I wanted our service discontinued and a refund on the equipment.

She agreed to refund $400.00 for the equipment. The equipment being the modem and the receiver on the dish (but not the dish). They will refund our money to our credit card account which we paid for the service with.

I will keep you further informed.

Have you written your Attorney. General's office yet?

I try to many times to get in and delete my email address because i am getting to must junk mail, i like to delete my email address and set up a net one, but it want let me in. Can someone help me with this?

larry cutler

Hello, I have Hughes.net also and I have no earthly idea how old this chat is, but I not the richest guy in the world and Hughes.net tells me that I can only download 200 MB between the hours of 6 pm to 3 am but between the hours of 3 am to 6 am i can download as much as I desire. In short, I was wondering if you knew something: can I use torrents to download things with Hughes.net?

I had HugesNet installed on Feb, 23 and called 2 times during the month because the service was really slow and was not working for my family. On the 29th day I called to cancel my service and was told that I was out of my 30 grace period and was told I would be charged a $400 cancellation charge. I have called the customer service desk on multiple occasions to try and get this resolved and still no help.

Satellite was installed on roof of rental, without permission.