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Hughes

Hughes review: Billing / rebate / service

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3:03 pm EST
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First I wanted a bill sent to my home versus charging my credit card, no problem you can do that. Second I wanted to select my own password, No problem, you can do that, we can help you. Asked for a paper contract, no problme, we can do that. Installer came out, he cut away branches from some of our shrubs and hide them under the bushes, really. I asked for a paper copy of the contract he couldn't provide me with one. Asked if he would help set up a new password he can't do that. Called customer service for paper billing, they will charge etra for paper billing. For rebate, had to wait two full payment cycles to submit. Submitted what I could from billing on their site for September/October, I've submitted three times just received another email saying theIy need more. I believe the rebates were done fraudulently because everything I submitted from my billing was complete. If I don't hear back by December I'm filing a complaint with our attorney generals office. We don't have high speed internet so we are limited, so we decided to try Hughes Net - their service sucks, I was better off with a modem that was used in early 2000 than with Hughes Net. Customer support isn't any help you see something that is incorrect and you're looking what at it and they said everything is good.

Unless things turn around we are done after August 2024. They can't provide good quality service and this rebate issue has really been a nightmare.

Desired outcome: give me a rebate and see why our service is slow Rebates have all the documentation you need to review.

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  1. Hughes Contacts

  2. Hughes phone numbers
    +1 (866) 347-3292
    +1 (866) 347-3292
    Click up if you have successfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (866) 347-3292 phone number Click down if you have unsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number
    Customer Service
    +1 (844) 737-2700
    +1 (844) 737-2700
    Click up if you have successfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (844) 737-2700 phone number Click down if you have unsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number
    Sales
    855-543-5405
    855-543-5405
    Click up if you have successfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have successfully reached Hughes by calling 855-543-5405 phone number Click down if you have unsuccessfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling 855-543-5405 phone number
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  3. Hughes emails
  4. Hughes address
    841 3 Fountains Drive, Unit 248, Murray, Utah, 84107, United States
  5. Hughes social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024