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CB Insurance Services Humana Medicare advantage plan
Humana

Humana review: Medicare advantage plan 1

K
Author of the review
4:21 pm EDT
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They advertise benefits to get new enrollees but do not provide the benefits that they clearly advertise. I signed up for Medicare Gold plan that states $3000 in preventive and comprehensive dental. I cancelled my previous dental plan since Humana clearly states Dental coverage and my dentist is in network. Well, I cracked a tooth and need to get it looked at immediately so they can possibly save my tooth. Dentist office is in Humana network and when they put in my Member ID, it states I have no coverage.

Multiple calls to Humana and hours on the phone and all I get is customer service that does not have any idea what I am talking about. Then I am transferred to dental specialist who states I do have Dental and it will be fixed in 24 to 48 hours. Not fixed. The Humana plan is a fraud and a scam. Medicare said I have to file a complaint with Humana before I file a complaint with Medicare. I told Humana customer service I wanted to file a complaint and they transfer me to a specialist who claim it is a system problem and they will fix. In the meantime, I have a dental appointment and have to pay hundreds of dollars out of pocket which Humana will not promise to pay me back. They stated I would have to go through a process to get reimbursed and there is no guarantee.

There needs to be a class action suit against these companies. I have had nothing put one problem after another with this policy since signing up. I have no idea how Humana gets such good rating on the Medicare site. They have hundreds of complaints filed against them for the same problem I am Having.

Desired outcome: I want guarantee in writing from Humana that any out of pocket expenses I pay that they will reimburse me for through electronic funds transfer with 48 hours of making payment.

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C. Muller
Jun 19, 2024 6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stop wasting time with their empty promises. Get aggressive: contact them and demand immediate action, escalate to higher management if necessary. Document every interaction and start preparing to file formal complaints with Medicare and any other relevant authorities. Use social media to expose their scam and gather others who've been wronged to join you. Your health and money are too important to be played with. Push hard and don't let up until you get the coverage you were promised. Don't back down.

  1. Humana Contacts

  2. Humana phone numbers
    +1 (800) 486-2620
    +1 (800) 486-2620
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    Corporate
    +1 (800) 448-6262
    +1 (800) 448-6262
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    Insurance through Employers
    +1 (800) 833-6917
    +1 (800) 833-6917
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    Individual & Family Insurance
    +1 (800) 457-4708
    +1 (800) 457-4708
    Click up if you have successfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 457-4708 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 457-4708 phone number
    Medicare Customer Service
    +1 (877) 877-1051
    +1 (877) 877-1051
    Click up if you have successfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (877) 877-1051 phone number Click down if you have unsuccessfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (877) 877-1051 phone number
    Dental/ Vision Insurance
    +1 (502) 580-3200
    +1 (502) 580-3200
    Click up if you have successfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (502) 580-3200 phone number Click down if you have unsuccessfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (502) 580-3200 phone number
    More phone numbers
  3. Humana emails
  4. Humana address
    500 W. Main Street, Louisville, Kentucky, 40202, United States
  5. Humana social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024