Hyundai
Reviews and Complaints

Dear sir/madam,
this is to bring to your notice that I had given my i20 asta crdi. vin no: malbb51rlam199835, reg no: uko7-af-2800 for the third routine service on 12th oct 2011. the car was in perfect condition when it was given for the service. the car was delivered back to me on 14th oct 2011, after driving the car for just five six kilometers I found that the pick up of the my car was too low and the car started missing again and again and also started emitting too much smoke. next days I went back to the same authorized service dealer where the service of my car was done. (commercial hyundai, gandhi road dehradun, uttarakhand, india)
I was promised that the car will be delivered back to me by evening. when I contacted them they said that the car is still not ready and it will be delivered next day, again they said the same thing next day and the same thing was said for the next few days. on 19th oct I went to the service center, they said that the sensor of the car is not working and they do not have the same in their stock and it will take three working days to get it, I asked the service manager mr rashid that weather he is sure of it, he told me that he is sure of it subsequently. I email the same to the hyundai customer care in india. I received the mail from [protected]@hmil.net back saying that the dealer will call back within three days but as of now I have not received any call from their side so I called up the tel no. [protected] given in your email contact person ms. nishu of central 2 regional office, uttar pradesh, uttarakhand and they informed me that they have tried the new sensor also but the problem is not with the sensor as told by mr rashid, this shows how efficient the people working with the authorized service centre are. today as of now they have not been able to identify the exact cause of the malfunctioning of my car which is still under warranty and has not even completed sixteen thousand kilometers. and today I called again to your central2 regional office there ms nishu your executive assured me that my car is under repair now and it will be deliver to you sharp 5:30 pm by this evening pm. and i'll inform you at 5:00. when I did'nt get the call from ms. nishu then again I called back to ms. nishu at 6:15 pm (ph: [protected]) there some body pick up the phone and said ms nishu has been left the office and our office is closed till diwali and you can contact us after the diwali. then I rushed to dealer at 7:00 pm there mr rashid said that your car is still not ready the problem is not resolved yet. so sir I totally hrassing by your dealer no feedback from ur side. I believe there has been some major problem with the car which has occurred because of the incompetency of the dealer who are servicing the car or the car has got some manufacturing defect. so I am going to register a case in consumer court (dehradun uttarakhand) tomorrow itself aganist the dealer. (commercial hyundai, gandhi road dehradun, uttarakhand, india) and hyundai motors india ltd
I humbly request you to kindly look into the matter and do the needful
thanks for your support.. and feedback
Regards
Tarun devrani
Mob +[protected]

I had booked a verna fluidic at june 1st week.The dealer promised to delever the car on august 13 but he failed and promised that he will not fail to delever on october 1st week.Now the sales manager said that hyundai company has alloted us a car but the M.D of kanchana hyundai (udupi)is trying to sale our car for other person for a higher price and not giving us our car

I have purchased Hyundai I-20 car on 24/10/10 from morani Hyundai, Jaipur and i faced a problem in both the front soccer's due to some manufacturing fault, my car is in the warrenty period . I have send my car many times to the service center and every time I got reply that my car is perfect and is not facing any problem I have wasted my precious time in this and due to this i have faced some losses and due to this i think i have wasted my time and money in your company. and i think i have done a mistake that i have purchased the car.

registration no. RJ14CK7216
Name registered in REKHA YADAV
Mob :- [protected]
email ID :- anil.[protected]@kemin.com

Dear sir, I have book my car i20 deseil on 19/09/2011, & I have made a full payment, the executive mr ranjit & rahul had told me that the car has been deleverd me at 30/09/2011 but commetment has been failed by them, next they commiet me on 06/10/2011that commitment has also failed, now they are telling its an hyundai motor india ltd problem, they are not dispaching the car, we ask hyundai motor company for deseil and they dispached petrol car, now they are not sure that when will I get my car, both the executive are so arrogent and not giveing right answer, also not picking up phone calls, I want 2 ask u what should I do may go for consumer court, and made a complaint on hyundai motor india ltd & sharayu hyundai, or if company is not able 2 give me a car, than u should make me my payment, refund, they also not refunding my payment, now the hyundi motor should told me what 2 do, my order num is 09-cn-29... now I feel that donbt buy an hyundai car, dear sir,
Hmil west regional office service
(maharashtra, gujarat, goa, chhattisgarh, madhya pradesh) sales support ms. juanita 022-[protected], I have called her but she is also not co-operating, she is replying that I am not able to answer u, whatever u want 2 talk u should talk 2 sharayu hyundai navi mumbai, she is also arogently say that I am not able 2 help u, this is not a way for customer relation, I will wait for my car till 15/10/2011 then I am going to do a local police station complaint, abt sharayu hyundai, navi mumbai & hyundai motor india ltd, & then to the consumer court, then I have an good relation in navi mumbai news paper, I will paper out the whole problem abt both of u, in news paper, sory 2 do that, so there 4 take some fine action as soon as possible, wating 4 ur support, sir

I am in with the lawsuit. I went to them and got a 2003Hyundai Sonata, overpriced. I had to come back about 3 times within the same week I got the car. One of the times, this about 2 or 3 days after I got the car I had to get new brakes on the car when I specifically complain before I drove off the lot and they made me pay over $100 to get fixed because the warranty didn't cover it. Also the car had a cracked windshield, I noticed and told the salesman about it, that was promised to be fixed be I bought it, but eventually turn into, "... bring it back it was documented so it will be fixed on us." Also, I had to go back to get the transmission flushed because I was having a problem with that. Then I proceeded to complain about the tires and why when I drove dry or wet or hit a bump in the road the whole car fishtales. I was told it was fine, well this past December on Christmas the car was totalled, I have reason to believe that the tires was any good and the car needed new ones but I was told they was fine. Something has to be done about this company. I put my trust and belief in them. SOMETHING NEEDS TO BE DONE!

I purchased an Hyundai Getz from the East Rand branch. I collected my car on Thursday the 29th September 2011, expecting settlement for the Trade In car (Hyundai ATOS) to be completed within a day or two. On Saturday morning the debit order for the ATOS was deducted from my account, I approached my back to reverse this debit order only to be informed that this is not possible as the Finance company had put a hold on the debit order, I spoke with the Hyundai agents who informed me that my money would be returned by the bank as soon as settlement had been made, I also spoke with the accounts department at the bank who agreed that this would indeed be the case, however as the original settlement value had been given on the 22nd September and was only valid for 4 days the settlement amount would have to be renegotiated and any interest incurred in the process would have to be carried by myself and deducted from the funds before I would receive anything back. The car purchased is second hand. I have just spoken with the sales representative who assisted me with this transaction and have been informed that they are still waiting for the settlement cheque and I would be informed when it is received. I am most unhappy about this turn of events as I have no idea how long it will be before I receive my money back from the bank.

It is regarding the booking i have made for Hyundai Verna 1.6 SX (Diesel Model, White Colour) Booking No - 86444 in the Name of Mr. Parvesh Kumar Malhotra. I made the booking for this car on 12th June 2011 only on a commitment that i will get the delivery of the vehicle in 3 months else i would have bought Honda City. But now when i have completed 3 months of wait period the dealer is asking an extension of another 2 - 3 months else giving an option of changing the model.
Being such a big automobile company we go by the words of the company and expect them to fulfill their promises towards their customers. But this kind of gesture put us into doubt about the future. Today when i have not bought the vehicle and have started facing this kind of behaviour then what is the surity that after buying the vehicle Hyundai will keep up it words and provide the services as guaranteed.
If Hyundai company cannot keep up with their words then they should not commit anything.
We required the vehicle because of some personal reason at the said time only.

To the great surprise after i wrote emails to "HW Park (Country Head) and Arvind Kumar Singh (Senior VP)" who hold senior position in the company, but writing to them also dint helped and i kept on getting the standard reply from the customer care. It is very clear that company doesnt know how to make their annoyed customer happy rather they know at the time of crunch how they can earn the maximum profit by providing the cars on premium.

NOT AT ALL HAPPY WITH THE RESPONCE I HAVE RECEIVED FROM SUCH A REPUTED AUTOMOBILE COMPANY.

My wife purchased a tucson hyundai from northcliff brach last july-2010. we paid R15000-00 for a extention maintenance plan. we took it for a service in may- to be told the plan had expired. I find this totally unacceptable, as the plan had been dated from the date of the first owner-2006! This throws very poor light on the company- I was told that they would re-imburse us or organise another warranty, but to no avail! We own two Hyundais but in light of this, I will refrain fro purchasing a Hyundai again, Paul Hone

Sir/Madam,
I have given my car(i10) at the Hyundai showroom+service center some days before for changing the damaged front mirror of my car. When i returned after some days to the center for picking up my car, i noticed some dents in my car including the tilted and bent chessi of my car. When i asked then what went wrong, they just answered that they will repair the damage. I am completely not satisfied with their service. How can a car get dents and damaged chessi at the service center without using the car for some inappropriate use ? I have given my car for repairing not for damaging more and that too by the showroom from where i bought the car. This is absolutely ridiculous thing happened. Action must be taken against them.
Thank You
Abhishek Kandwal
Mataur-Palampur road
Distt. kangra (H.P)

I booked the i 10 ERA with Mithila Cars, Mira Road- Dist - Thane on 26th July 2011 with sales executive Shri Raj Kumar & his assistant Shri Swamy. Shri Rajkumar agreed the to give the car at a prise of Rs. 3, 78000/- (Loan of Rs. 300000/- & exchange prise of my old car Rs. 78000/-) with registration, LBT, & Insurence. He also asked me to pay Rs. 11000/- as one advance EMI of Rs. 9084/- & Rs. 2000/- as processing fees. After loan formalities the loan of Rs. 300000/- is disbursed to Mithila cars on 3/7/2011, Now the company has fired Shri Rajkumar the sales executive of the Mithila Cars due to some internal matters. Now company is not giving the delivery of the car to me stating that i have to pay more Rs. 159000/- or the old car with Rs100000/- which is not possible for me to pay, the agreement between me & Shri Raj Kumar was also written on the simple paper in presence of Shri Swamy (his assistant) which is under my possession (copy of which is also handed over to accounts manager Shri Ashok of Mithila cars ) & Shri Rajkumar also accepted infront of him. Now should i do?.
I went to buy a hyundai car but the hyundai car dealer cheated me. Ab main apne aap ko kos raha hoon ki main Hyundai cars me kiyo gaya Maruti thodi Manghi thi per cheat nahi karti. Ab main Kya karoon. With very heavy heart. Mukesh Chattree. [protected]

I, dinesh gupta having a Hyundai car reg no DL3DC3229 . in the month of july i had given my car to the Himgiri service station, wazir pur. for some minor noise problem and pick up problem in petrol.
that time i was asist by mr. rajesh who is sevice assistant in himgiri. i shared my problem with that guy and he told me that i will take care of that. after that i have got call from rajesh this problem is arising becoz of some work like de-carbonising . spark plug etc. i said ok but my car should be well serviced they asked me to pay 10500 approx that time i paid that amount . from that time to till date i have sent my car 5 times to the service station and from that time to till my CAR performance is more worst than the earlier.
on saturday 27/08/2011 agian i sent my car for the same problem, on 28/08/2011 i have got call that my car is ok now but when i got it and checked the same problem was there and also my pick up was not there and delivery man was aware of that thing .
again i went to the showroom and met with the service manager ASHISH . he told me that sir we will take care of it . today morning 29/08/2011 i got my car and when i checked same problem was there.
now i am fed up with this and HIMGIRI, WAZIRPUR and thier STAFF
Every time i get a satisfactory reply from himgiri that this time we will solve this problem but still the car condition is worst. i cant tell you how i am bearing this thing becoz it is not waisting of my time also loosing of my patience level as well .
Request you to kindly look into this matter and get the same problem resolved and do the need ful.

Will wait for satisfactory revert

Thanks & Regards

Dinesh Gupta
[protected]

During March 20011 I bought my '05 Hyundai Tucson at Worcester Hyundai with 140000km on the clock. From day one the trouble started. Shock mountings, gas riders on rear window, handbrake leaver that does not stay up, oil leacks, clutch, gearbox casing that was cracket and finely the engin with bearings and ext! They gave me a curtesy vehicle, a VW Polo... Poor runing condition! I gave it back. Now more than a month later they are still waiting for parts? Is this the way that Hyundai should treat a client? Is the whole product just a [protected]@#$ up? Contac me at [protected] Mr. DC Engelbrecht

I bought My hyundai Getz in December 2008. It now has 70 000 km on the clock. Since the beginning I had issues with the brakes clamping. I called hyundai Centurion who told me they could do nothing until it actually happened and to bring the car in whilst it was doing this. It did not happen all the time and eventually I took the car in, and told them to take the wheels off and just check everything! I broke down 5 days after this and eventually the problem was found and fixed. After ruining a perfectly good tyre (at my expense!)
Now the engine is making a noise. I am fed up with centurion so took it to lavendar drive Hyundai. I was told that it was the thrust bearing (which surpirisingly is not under the warranty). I say surprisingly as it seems hyundai only finds problems NOT under warranty according to all the complaints I have found online. I got a second opinion and was told that it was in fact the gearbox. I took it back to hyundai pta north and instructed them to take the car apart until they found the problem. The car has been at the dealer since the 21st of June. I was told that I would be kept updated. So far they have apparently replaced the clutch etc at an estimated cost of R5000.
I eventually called on tuesday the 28th of June as I have received no feedback. The lady I dealt with"Annalise" is apparently off sick so now there is no-one to do her job? I was told that it is a factory fault on the gearbox and they are awaiting parts from Korea. I must just wait until it is done and they hope that they can keep me updated?There is no courtesy car. I work on contract and every day that I cannot lecture I lose R1500. I find this shocking as I bought a new car (cash purchase) to avoid hassles with second hand cars, I am a single mom and can therefore not afford to be without transport. My faith in your brand has declined considerabley and will never buy a car through you again. I do not see why I should pay for a rental car if this is a factory fault. Your service was shocking and the staff seem to have a "come what may" attitude. I have yet to receive any feedback since Tuesday.
I eventually received my car back 2 weeks after it went in as the gearbox had to be replaced. I was told that I would just have to be patient as the parts have to be flown from Korea. There was no loan car and I was very upset that I had to phone every day to get feedback. Now the timing on the car is not right and the car shakes when it idles! I cannot afford to sit without transport again as I am a single mother and some of us actually have to work. This is the second service centre I have gone to as Centurion is utterly useless! What do I do now?

i am writing to complaint about a manufacturing defect i have since i bought a brand new Verna 1500cc in 2006 from Ghabbour in Egypt, the level of motor oil goes to min after 2000 to 3000 km and with no reason, the car was sent 3 times to Ghabbour main centers in abourawash an kaliuob and each time it took them between 2 to 5 days and they said it is fixed but the defect is still there, i have no hope in Ghabbour and i stopped going there after i reach 50, 000 (warranty) with no fix of the defect, i got feedback from the market that during 2005, 2006 Verna local production had this oil defect and the solution is replacing the motor, but they did not and let me suffer till now, i have to check the motor oil each 2000 km and add more oil to avoid motor problems, 10 days ago i had another shock with a Hyundai service center in Egypt, i went for a major maintenance, with changing all fuel tube tree, but after i took the car i found a problem in acceleration, i went back to them and they told me that a motor sensor need replacement, i went to another non-Hyundai general service center and they told me that the fuel tube tree is fixed in a wrong way and this has no relation to the motor sensor, now i have no trust in Hyundai in Egypt, even i want to sell the car and i found that i will have to go down 20% less than market price because of the manufacturing defect it has as it needs a new motor, so i have lost my money and my time in because of my wrong choice by choosing to buy this measurable car, and now i am experiencing acceleration problems because of the Hyundai service center bad quality in fixing the fuel tree, it is very disappointing and frustrating to have this experience, i met a service manager in Audi who advised me to write to Hyundai HQ about this, and i am doing it now with no hope after all what i have experienced in the last 5 years with Hyundai in Egypt, and during the last 3 years anyone asked me about what car to buy, i strongly recommend for him to not go for Hyundai in Egypt as if the car will have a manufacturing defect it will not be fixed and you will be loosing tour time, money and even safety and this is based on my experience and other people experience i met in Hyundai main service center during the main 3 times i sent the car there to fix the manufacturing defect during [protected], again with no hope i am writing this and hope that this will make you aware about a bad practice by Ghabbour here in Egypt, that one day will affect you sooner or later, and i will my self help in building a community for customers who suffered from Hyundai in Egypt to bring the real image of Hyundai in Egypt to people who is thinking about buying a Hyundai in Egypt.

I am trying to find customer service for Hyundai Philippines. I have a Hyundai Starex that often fails to start. I have taken it to the dealer three times to repair this problem, without any results. I am afraid to drive this vehicle for fears of being stranded.
My dealer is Bonifacio Motors of Davao Philippines. I purchased this vehicle new, and have never had a good service experience with this dealer.
This has by far been the WORST vehicle I have ever owned.

from Hyundai Automobile
reply-to [protected]@9.cn
date Sat, Jul 11, 2009
subject Reference Number: DF-100511

Reference Number: DF-100511
Batch Number: 074/05/ZY369

You have just won £500, 000.00 G.B.P. in the ongoing HYUNDAI AUTOMOBILE 2009 awareness program lottery.

You are to contact Mr. RICE COOKE
Telephone: +[protected] with your (1) Name (2) Address (3) Telephone number (4) Sex (5) Nationality.(6)Occupation (7) Age

I bought a used car from them, we agree about a price that was include every thing, out the door like they said.
I needed to do financing and that were they brought the real con artist, he showed me about 10 pieces of papers I needed to sign
And were was the price, it was about 3000 higher than what we agreed and I asked him is this with include the interest, he said yes
I asked for the calculator on his table just to make sure that it's adding up right. And he told me that its stock to the table and he cant move it (it was a portable small calculator), anyway it was my first time buying a car and I trusted that if a car dealer will rip you off he will do it with something broken in the car or something, I didn`t imagine that a big dealership like that will actually steal money from you,
I was there with my year and a half old baby and my wife, it was about time for us to get over this and I just signed the paper.
When I got home I calculated the amount and it came out to be they finance $843 more then we agreed about.
After few phone call when I got to talk to nick the "finance/croock"
He actually told me in those words, after me pointing him that he charge me more, he said I sole some money from you yes and I cant do anything about it, I know its sound crazy but he really did say that, then the manager told me that the process already started and they can pull out money back, even though I paid some in cash.
Needles to say that the car does have problems
I hope I made somebody do the right choice and just skip flemington hyundai in his car research

To write the whole ordeal here will be extensive so I'm going to skip to the facts.
1. This branch has utterly disgusting poor service
2. I paid them R980.40 for two hours labour to fix my radio
3. Not only did they NOT fix the radio, they broke the rest of my airflow controls on the dash as well. Airflow settings are stuck on one setting, knobs that are suppose to turn no longer do, all air comes out the same vent, no matter which setting.
4. I tried to contact them immediately after I realised things were not fixed, left message and still no response.
How's that for customer service?

The customer service at the service department is very bad. Jim was very rude and had an attitude when I asked him if my car was ready. Everyone there seem to be in a BAD mood and did not want to be there. I called Rickie Rush the manager to complain and he did not seem to be concern. He did not ask me my name. All he did was made excuses.

In February 2011 I was in an accident with my Hyundai Tuscon. The vehicle was towed in to J & H Panel Beaters in White river for repairs. The vehicle was fixed and returned. After a while the vehicle's aircon started making warm and cold in between and the vehicle also did not want to start on two accasions. The vehicle went back. The aircon temprature was still flactuating to cold and warm when I received it back. I discovered that the vehicle had no water in the radiator and the vehicle blew a head gasket. This was now after the 5th time the vehicle went back and returned and back and returned as fixed. When confirmed that the head gasket blew and needs to be fixed, Hyundai Nelspruit used my vehicle warrenty to fix the head gasket which I feel should not be done because the cost should be paid by Hyundai as well as the panel beaters as the vehicle was 1stly not filled with water when the radiator was replaced and the vehicle was at Hyundai in Nelspruit on several occasions for days on the machines and according to them the machines could not find any fault with the vehicle. I collected my vehicle from Hyundai Nelspruit on the 4th July. On thursday morning on my way to JHB...the car overheated and blew another head gasket. The vehicle was once again towed in and back to Hyundai (Witbank)- now for the 6th time. Hyundai Witbank phoned me today and inform me that the head gasket needs to be fixed again because the water pipes was not fastened by Hyundai Nelspruit and the water pipes are hanging loose underneath the vehicle. I want Hyundai Nelspruit to cancel the first warrenty they used to fixed my vehicle and I also told Hyundai Witbank that I will not sign anything to give them permission to use my warrenty again to fix my vehicle. This cost must now come from Nelspruit's dealer pocket.