I Saw It First
Reviews and Complaints

Ordered velvet trousers kn size Medium, when they arrived they were faulty, they came in a complete mess with threads everywhere, I have no idea how it had passed quality control. Contacted customer service and informed them that I want to return and shouldn't have to pay for the posts it's not my fault they are faulty. I ended up paying for return postage to get my refund. Will not be ever shopping with them again. Absolute joke!

Posted my items back on the 17/10/22 check Royal Mail delivered them back on the 19/10/22 to sender not getting any emails back and still no refund . My order number is [protected] can not get a phone number to ring them this has been going on for over a month now

Order Number ISAW40000073640227

I have contacted you twice and received the same bog standard email stating tr items missing may be coming under separate cover or out of stock. When I placed the order I paid for next day delivery received no notification that any of my items were out of stock.

Items missing are bottoms and sarong for item number 572343/18/390

I would like these posted for tomorrow as I am going on holiday if not please credit my account immediately.

I ordered items on Wednesday the 22nd of June with next day delivery. The advertisement said before 11pm as i did. The parcel was not even shipped until Friday the 24th and didn’t arrive until Monday the 27th. Next day delivery arrived 6 days late. So upset as i had to purchase other items as it didn’t arrive on time.

Purchase made online 29 April 2022

Items never received, in fact I got cancellation notice and even tracking the items showed that items had not been dispatched.

I have contacted customer service on numerous occasions getting same Copy paste email from "Ryan" stating they could see refund made on 3 May, so wait 3-10days to see in my bank.

1. There was a DEDUCTION from my bank account on that date - and screenshot was sent to them as proof

2. NO refund received from the "alleged" 3 May refund until today, 25 May. That is well over any 3-10days refund policy.

However, despite on many occasions telling them "RYAN" that no refund only deduction was made on 3 May and sending proof of deduction, EXACTLY THE SAME COPY PASTE EMAIL COME BACK, even today.

Even sent messages on the FB messenger to them.

I have told them 48hrs to sort refund, or I will start proceedings through my bank.

SHOCKING SERVICE - APALLING CUSTOMER SERVICE MANAGEMENT

I ordered an item, sent it back as it didn't fit, I have been waiting weeks for my money back.

I have sent numerous emails, and just get an ortamated message back saying a member of the team will contact me.

Then nothing, no response, just get blanked.

I want my money back

have contacted several times regarding the website. For some odd reason i can get into my account but cannot create a return on items i've recieved. my first email was sent on the 15/02/22 and ive sent three others since. Im at my wits end as the return portal just continues to buffer and im no way forward in returning.

I received my item today and there is a rip on the back of it. My order number is #[protected] I have also added pictures of the item

Too orders sent back, no refund for either, paid through clear pay and they do not want to know

I ordered a coat on the 06/01/2022 and received it a few days later. I tried it on and it just didn't suit or fit me, so I started the process of a return/refund and then sent it back with the time frame. They received it back at the warehouse on the 20/01/2022. I hadn't heard anything back so I made an enquiry and still haven't heard anything from them. I can't afford to loose £40 so where do I stand now?

I sent 2 orders back in December. Still awaiting a refund. I contacted I Saw it first on 1st Jan via email no reply so I contacted again, still no reply. So I then moved on to Twitter, to get responses that ask for info then blank you. Really awful customer service. This brand owes me a total of £130!

I am disgusted with how this has been handled.

I also then revised customer rights, i utilised the returns label in the bag. I am not responsible once Royal Mail have the parcel when returning back to them. I want my funds back and I will refuse to order from this website again without some sort of Gesture of goodwill. This is frustrating having to chase them constantly when alls I want is a refund for the goods I have not got!

Order number #[protected]

I first emailed 8 days ago supposed to get a response within 24 Hours ? Emailed again same situation get automatic email back with a case created # number etc but what's the point you response from yourselves cannot find a telephone number to ring the items were returned 11/12/21 received by you 14/12/21 so where is my refund for 2 pairs of jogging sets returned. I get emailed every day with offers but no emails regarding queries ?

Order number #[protected]

I have written several emails about the missing dress that was not delivered as part of my order. It is unacceptable that after receiving an automated email to say I will receive a response within 24 hours, I have been ignored EVERYTIME and have yet to received a refund or response. I need it to be refunded please immediately. The item is detailed below:

Black Long Sleeve V Neck Cut Out Midi Dress
£10.50
Colour: BLACK
Size: 6
Quantity: 1

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: I have ordered several of the ‘ultimate oversized' joggers and hoody collection.
How ever, this time when ordering the ‘baby pink' colour my items arrived different ‘pinks' and with completely different labels inside

It occurred on: 2022-01-04

This meant that I haven't been able to wear the set together as it doesn't match.
It's extremely upsetting that the products I have purchased and payed for do not have the ‘isawitfirst' label inside

I would like an explanation as to why my products from the same range have arrived with different labels inside and also different colours even though they are stated to be the same

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Emily Wright

Registered email address [protected]@gmail.com
Order number JJD0002247772164896

25 Donagh Close,
Macclesfield Cheshire
SK10 3HP

I had issues receiving my items in the first place causing me to complain I'm the first place and not the same happening again to get my money back on the poor quality items. The company is rubbish at contacting back and I won't be buying from them again. I just want my money back as I bought it as a Christmas present and now waiting for the money back so I can replace the present

Hi

I placed an order on 27th Nov for next day delivery
#[protected]

This took four days to arrive (even though I paid for a year's next day delivery)

It eventually arrived on the 30th Nov.

I returned the majority of the items as they were unsuitable to my local post office on the morning of the 2nd December. I have the proof of postage.

I still have not yet received my refund of £119.74. And worse no one has had the decency to even respond to one of my SIX emails I have sent over the last month about this. Not even an apology or a " we'll look into this for you" . I have been completely ignored and it's really stressing me out now as I feel this company has just stolen my money.

I would rather have kept the rubbish clothes than have no money!

Please can someone at least email me and tell me what is going on, and when I will receive my refund. As i explained several times I really needed this money for Christmas. Which did not happen. I am so disappointed by the service I have received.

Kind regards
Clair

email: [protected]@aol.com

Made an order 26th Nov 2021 was unsuitable so returned 28th Nov 2021 had no notification of receiving the return so I contacted them they said wait 21 days then send over you're proof of postage so I did I have messaged th everyday since then asking for my refund and nobody will answer me .They are doing this also to some of my friends too .

I have ordered items which are next day delivery. I have not received a confirmation email or any type of notification. However the transaction has been made and money has been taken out of my bank account. I am very disappointed I have not received the two items I have ordered as I trust I saw it first company as I have order there many times in the past. I would just like to receive a refund. The picture I have taken proves the money came out my account.

Ordered a Christmas present, recieved the order for it to be a long maxi red dress that actually looks worn.
Emailed multiple times, still got nowhere. Seems like my emails are just getting ignored. All I want is the item I purchased.

I have placed an order on Sunday 14th of November 2021 (order number: [protected]) this morning I have recieved an email stating I would be given a refund even when I didn't ask refund, ..please May I ask what is going on with my order as I need it to be delivered by the stated due date as I paid extra for next day delivery. This is really unacceptable and unprofessional Thank you very much and I look forward to receiving your reply.