Impact Meter Services
Reviews and Complaints

several times of trying to get information out of them without luck and just results in disconnection and connection fees even though POP have been submitted and accounts paid correctly, their terms of agreement flies in the face of the Consumer protection Act, and they can alter their fees whenever they feel like it without recourse, multiply deposits adhoc and keeps deposits indefinitely without any interest bearing facilities - so effectively keep R2k deposit from say 1000 clients and keep the interest to themselves. Furthermore you are forced to use them and this goes against the Competition Commission Act as well. Looking at their reviews, in the past 4 years the reviews have increased dramatically all stating the same and they have a measly 1 star rating as a company yet refuse to change. Sad day for humanity when crooks like these get to rip off residents without any repercussions. One day when the wheel turns please do not cry out when your harvest of ill seeds comes to destroy you.

I stayed at Lombardy Meander in Shere Pretoria East for the period of Aug 2020-June 2022 and the first month when l received the water bills it was overcharged tried to complain to my Landlord and he didn’t do anything abou it, that’s when l decided to move out and l didn’t get my deposit back because of the water billing l was owing fir the last month l was there. but till this days l am receiving emails that’s l am owing R6000 and l managed to calculate my previous bills only to found out l have been overcharged the meter numbers and the amount of water l was using it’s totally different. tried to call impact but the service l got from of the employee was bad…This company is scamming people and to people who are looking for house/apartments to stay do not fall under impact they will dry your pockets…

I take note of this account and I see that once again you have made errors on my account, stemming from the erroneous estimation you had made in the account you had sent me in December- R 1 419,41. I immediately queried the account as it was not my actual consumption, but an estimation on your part. Prior thereto, my consumption would range between 12-13 units and then at that estimation it was suddenly 33 units. I queried the fact that you had overestimated to more than double the monthly amount, when every month you send out an official to check the meter reading. I also stated that I am rarely at home and we do not even consume tap water. This was the reference number issued : ##160311##.

To which was responded on 20 December 2022: “You are welcome to send a photo off your water reading so we can have a look if it is according to the reading we took.

water reading was also estimated the previous month because of the gate that was locked, and we could not get a reading.”

Take note: that I was out of the country from 14 December 2022 – 22 January 2023 and I could not send the water reading during this time for obvious reasons and I did not intimate that there was no one at home during that period, for obvious security reasons.

The matter was left unresolved. However, I made payment of the account in full despite not being in agreement therewith and not having the funds on hand, I maintain that the account was erroneously over-estimated. All account consumption the 6 months prior thereto ranged between R 409, 68 to R 661, 72. This on its own should be a red flag on your system, as this indicates my ordinary consumption and an estimation should certainly be within that range, not double thereon.

Further, the January account again is issued with a further overestimation of now 25 units, again more than double the previous months units of 12-13 units. – R 1032,64.

Unlike the previous time where you had grossly over-estimated my account, I did not have any money to pay this account and I again raised the alarm. And I was not in the country and could not send a picture.

On 24 January 2023, after I returned, I sent the meter reading.

As evidence of this gross over-estimation, the account sent on February 2023, the actual consumption is only 1 unit.

I do not believe that you can just estimate to what ever degree you think is right and then hold the customer accountable for a thumb-sucked amount. One would with simple common sense ought to look at the average consumption in preceding months and restrict yourself within that realm. There is no legal basis for this manner of estimation and its a mala fides way of conducting business, simply because the client has no other means to obtain these essential services, other than through your company and is therefore left at the mercy of whomever can write down the largest number.

I was only able to pay the account on 22 February 2023, I then on even date received an email stating that the my meter was blocked and charged a recommission fee. Again I raised alarm (# 199339) and was told that because I didn’t send proof of payment, I will be charged the fee, even though I made payment before the meter was blocked, a statement was sent indicating that my funds were allocated on 23 February instead of the 22 February.

To add further insult to injury today’s account shows that my deposit is increased to R 1600, thereby bringing my deposit to R 2 800.

My attention is drawn to “Deposits are periodically adjusted to be equal to twice the HIGHEST monthly account - See electricity agreement”.

I submit, that I have never consumed R 2800 nor R 1400 worth of services in any given month and but for, the invoices sent in December 2022 and January 2023 which were gross over-estimations on your part and not as a result of my actual consumption.

Furthermore, my consumption thus far has been capped at an average of R 600 for the almost 5 years that I have been a client, but for periods where there were water leakages or where you have grossly over-estimated my water consumption. The deposit of R 1200 is therefore more than sufficient to cover the highest bill twice. I therefore take issue with this charge and urge you to rectify same, in this instance if the matter is not resolved I will take further steps as you do not listen !

I have been overcharged for water consumption since 2021. Attempts to try and have the matter resolved through numerous emails have proven futile.
I recently contacted Impact Meters to ascertain why the difference between my utility bill for November - December 2022 and December 2022 - January 2023 is approximately R85 when I was away for the holidays for two weeks.

My email was met with disdain. Chante van Dijk indicated that Impact Meters cannot explain how the water is consumed, which was not the question or query. She further suggested that actual meter readings are taken monthly, which I highly doubt because I would not be sitting with this query if that were the case. They use estimations.

I cannot confirm whether it is all the time or at intervals, but they use estimations. That is the only plausible explanation for this error that they refuse to account for.
I know that my utility bill is always significantly lower during the holidays because there is no water being consumed from my unit during that period. So, why [protected] is different makes no sense to me.
All invoices will be made available on request.

The address on our bill in incorrect l. We’ve approached them to rectify and they proceeded to tell me I have the incorrect address. I am not sure that they are actually billing us from the correct meter but they have failed to even investigate the matter. They have however threatened to block our meter if we don’t make payment on this bill. We paid the bill and the proof of payment wasn’t processed which resulted in a weekend without power. Still it has not been addressed

Fraudulent water readings recorded in my statement.

I had sent the company correct readings but they fabricated the readings for the second meter because the other meter have low readings from the previous month.

Request for an investigation on my electricity bill.

My electricity bill keeps escalating every month with almost R100. Last month I was away for 2 weeks, no lights were on, my geyser was off as well as my stove. I have not once used my watering system outside and my bill this month is R814.34.

This is impossible as I am living alone and like I mentioned above, I was away for two weeks!

Please investigate this matter.

I cannot keep paying R100 more each month!

This is the worst experience I have ever had with a service provider. There is so much incompitence within the departments, often times the website does not work and whe n it does it is not user friendly. There is little to no communication from the service provider and the charges are through the roof. I stay in a bachelor unit alon and since I moved in my bill has been doubling almost weekly and there is no itemised bill in order to see how they get to the amount and when you ask for information you are not given. If you considering moving to apartment monitored by impact meters, this is a sign that you shoul not.

I made payment on Thursday regarding the arrears and all my electricity was cut off on Thursday witch I made payment the same day and still I'm sitting without electricity and you guys say 24 hours it will be sorted

good day

I have moved into the unit- 1st bill for water was R217 and I paid R220 via SMS I received to pay, no statement was sent.

2nd month SMS was sent to say I must pay R880 which I paid R800 AND I started to send emails to Stephen and Johan with no replies. I complained about not getting statements and consumption used is impossible for the flow of the water is barely therefrom I moved in, no garden is watered and washing is done 1 a week and I and my daughter use same bathwater.

I was told to fill in a form again to apply for statements which I did, I was told that the reading is correct and I must pay.

Now I get an SMS that I must pay R1115-00 WHAT THE HELL IS GOING ON...

I HAVE ALL THE EMAILS OF CORRESPONDENCE TO IMPACT.

We just paid our electricity account a few days ago and we even got an email confirming that the payment was received by impact meters. Today I got a message with double the amount that I already paid from impact meters. I am very upset about the service I am receiving.

The bill you for electricity yet you on prepaid, now the tenants in la boheme, higveld, have to pay for water yet this is the owner responsibility, as this was always the case before trafalga just switch from meterlesco to impact meters, impact meters manager nico do not reply when you lodge a complain, the agent cant even explain when you question her, they dont reply on any inquiries, someone needs to on up for people being billed for electricity when you have paid for the prepaid box and buy your electricity, then you get sms to say your need to pay otherwise you will be disconnected and threaten that you owe them

I paid my electricity bill of R790 via online banking for the previous month but got a big bill this month. My electricity account doubled in one month. From R790 to R1673. 58, it's a unreasonable amount for a small dulex. How do I get help to sort out this unreasonable amount. Please help

This is the most useless and crooky service provider I have ever dealt with. My water account more than doubled over a month from the previous month, mind you I live alone and not even been around for over a week. How does a water bill jump from being R200 to R450 the next month? This people are proper crooks! Complexes should honestly refrain from utilising this company's services. I am even dead set on moving out and never using any building that has any associations with Impact meters

I received a bill from Impact meters this month for R5000, it is impossible, apparently we used more than 1750 units, the highest we have ever used was 1000. I tried phoning them, i have send e-mail no response. I even spoke to the gentleman who is doing his rounds to take the meter reading and all response i receive from him well if you do not pay the invoice with that amount we will cut you.

I see there is some many bad reviews on Hello Peter but no one is doing anything about this, it is so clear that there is definitely an issue with this company.

I was charged a huge amount by impact meters because I was not aware that the meter is not working and after a certain time they told me that I owe over r10000 electricity and I did not agree with the I tried to explain to them but they insisted that I owe that much money and eventually I agreed that I will pay that amount over a perion that they gave me. to cut a long story short when in lock down they blocked my electricity because I was in arrears but when I checked I found out that the bill is more that R1500 extra I called them and they stated that they did not calculate correctly when they give me the figure of more than R10000 so I must pay it. I asked them that am I being penalised for their mistakes after 2 years and thsy don't even call me and explain the mistake that they did they just block my electricity.
Secondly I paid elctricity on the 17th november 2020 and they blocked my meter on the 17th after I paid and insisted on me paying the reconnection fee of R200.

Each month I am billed over R6000.00 rands on incorrect meter reading on both water and electricity. My family and I are not at home during the day but my bill is always high and according to the tariff I am billed on an incorrect scale ad if I own a double story and I am not.

I have complained several times to impact and they also cannot explain what's going on to my shock my bill this month is over R9000.00 my bond is even less than than.

My account for July-August was 468 units and during this time we were using the heater since it was still the cold season. However in the month August - September the units went up to 709 units and during this period we had stopped using the heater. When I asked Impact to investigate they told me to rather get a prepaid meter. It makes no sense that in a month when we used more electrical appliances had less units than the month were less appliances were used. To add on to this there was a lot of load shedding during this period. Impact meters does not want to investigate this matter as they do manual meter readings and there could have been a human error when recording these. I need proof from them for this charges and not just a piece of paper which I just have to accept.

I stay in unit 78 Camlyn Gardens. I paid my electricity on the 14 September 2020 and emailed proof of payment to [protected]@amps.co.za on the same date 14 September 2020. On the 28 September 2020 my electricity was cut off and when I tried to call their emergency number I do not get any response and my electricity is switched off. Please find the proof of payment as attached