Imperial Tobacco Australia
Reviews and Complaints

I bought a packet today 28/02/22.717pm. enhance service station. opened packet noticed tobacco is different completely. Colour smell taste etc. never happened in 30 years. now I don't know to keep it for you because I can't even smoke it. I didn't keep a receipt of purchase. I did buy mobile phone recharge at same time. can show that it has time and date. thankyou.[protected].

I bought the 25g pouch from Caltex service station in south Kempsey nsw and whilst grabbing tobacco to roll a smoke I pulled out a bit of black plastic tubing about 1 inch long

The serial number is 01PK42316

Barcode is [protected]

The last two packets of jps blue 93mm cigarettes i have purchased from coles supermarket in Altona Meadows shopping centre,vic.The first packet seven of 20 cigarettes the filters fell off like they weren't glued.The next packet a few days later the same thing.Light it,as soon as you ash it,The filter is in your hand and cigarette has fallen out. They were purchased on 20/2/2022 & 24/2/2022.Thank You.

I have smokes horizon menthol my whole smoking like as I feel they are smooth and fresh.

I ran out of my usual 50s pack and went to Woolworths to get a 20 pack. When I was handed the box I made sure they were the right ones. When I arrived home I opened the pack to find they were NOT menthol. At first I thought I must have read wrong and I was given the wrong ones. So I looked at the packet and it said horizon menthol. I’m extremely disappointed my email is [protected]@hotmail.com please feel free to contact me to discuss the matter

I found abit of sticky black color stuff in a bag of Champion ruby 25g.

I can't smoke that.

Probably tar?

Please put in right smoke.

On 20th Feb at 8pm, 20th Feb 10pm, and 21st Feb at 6pm, the cigarette filters disengaged from the cigarettes which fell to the ground. It was a bit off-putting for fear it could fall on clothing and burn a hole. It happened more than half way through smoking the cigarettes with my husband, who had it happen once on 20th Feb 2022. There just didn't seem to be enough wrapping around the butt. We bought the cigarettes at Wayville Foodland supermarket, Adelaide, SA.

The serial number on the packet is 1G053K1 1449 (See picture)

I've been smoking White ox tobacco for 20 years now and more more often I'm finding the pouch to contain more and more bark this is disappointing and getting more frustrating since the price has sky rocketed I don't feel like I am getting value for money I've purchased the pouch from a BP service station in Warwick farm nsw 2170 on the 17th Feb 2022

So sick of wasted smokes that are damaged within the pack when I open them.

Previously pin price size holes in them, this pack was the worst with chunks out of them.

Serial number?

[protected] with in a carton purchased at woollies.

Ever since champion ruby packets went from being made in New Zealand and changed to the Netherlands the quality of the product has become disgusting. The tobacco is dry and harsh and doesnt even taste the same. $120 for rubbish. May as well be smoking dirty jps crap!

This happens with every packet i buy no, I can no longer support the brand champion ruby.

Hi guys just a heads up, over the last couple times I've purchased this product there have been large amounts of black gunk through out the product sometimes large sometime small parts.

I have added a photo for reference.

16/2/2022 around 3:30pm

25 g pouch

Out pouch was half empty it was mostly air it was purchased at Russell Island iga on the 17th of February 2022

This is about the 6th packet we have bought that has had huge chucnks in it.

Brooke.[protected]@gmail.com

Open packet found some of these insideid like them replaced or a refund

Every pack of horizon purple 30s that I have purchased in the last two weeks from linden place supermarket linden place doveton 3177 have had the opening lid stuck to the inner part of the pack. I loose almost the entire front row as the only way to get it open is to use a stanley knife to cut along the front and the corners, sometimes cutting into the cigarettes. I realise this sounds rather petty but it’s very frustrating, not to mention the cost of each one I render useless by cutting into them.

The quality of Australian tobacco is ridiculous right now, especially given the price. My CR pouches have taken a sharp descent in quality, being dry and brittle making them barely worth a smoke. To add insult to injury, the latest pouch I bought from Malvern, Victoria contains hard clumps of what appears to be resin or other plant material? These are completely unsmokeable, yet contribute to the overall weight of the product.

I'm not trying to spend money on clumps of resin, sticks, stems or otherwise unusable material! Imperial Tobacco needs to have a serious overhaul of their QA processes as it is frankly disgusting to treat customers this way, especially as they continue to support you despite rising prices.

i purchased a 25gram pouch yesterday 9th february 2022 from coles supermarket broken hill nsw and the bottom corners aren't sealed and tobacco has fallen out in my car and my home.i have attached photos. i hope the packaging is changed back to the original one.

Purchased at Coles, Port Pirie, South Australia, February 6th 2022.

The filters were not secured to the actual tobacco part of the cigarette.

Several filters easily came off when I was either taking cigarettes from the packet and also when tapping ash whilst cigarette was lit.

Atleast 75% of packet was affected, I have attached 2 photos showing the cigarette and seperate filter after I had taken it from the packet.

I have smoked white ox for 40 year + and am really peeved at the new packets I am buying its not the real white ox its not the new packets its different tobacco, I seems anywhere I buy it from its the same, I think its about time to stop smoking altogether, pic shows old and new packets and receipt

I bought a pack of 50 gram white Ox. It was sealed correctly but was unusually dry when I first opened it. As it is a costly product I started smoking it but it was giving me a cough I don't normally have so I stopped smoking it. I still have two thirds that I just can't use. I bought it from Endeavour Hills Shopping Centre Coles supermarket on the 3rd of February this year. The barcode is [protected].

I purchased a packet of Horizon Blue cigarettes from the cigarette counter at Woolworths Alexandra Hills (Queensland) 4161 yesterday 4th February 2022 and discovered upon opening packet (photo attached) that the silver lining paper was pulled away exposing the cigarettes.

I went back to Woolworths this morning and took the packet back to complain and exchange. I spoke to the store manager and he told me they were unable to exchange the cigarettes and I would have to contact yourselves to report.

I would appreciate an explanation for the condition of the cigarettes ($50 cost) and replacement of packet purchased.