The Electric Tobacconist’s earns a 4.3-star rating from 6 reviews, showing that the majority of vaping enthusiasts are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Absolutely unresponsive.
I placed an order, and one week later there is no update tracking information. The Electric Tobacconist does not answer their listed phone number, instead referring customers to email. I have sent a half dozen inquiries and received only promottional crap from them. They say they respond in 24 hrs. They do not. They do not respond at all. As of right now, one weeknof chirping crickets and tumbleweeds rolling by...
Desired outcome: A refund
They claim my package was shipped on April 3rd and provided a USPS tracking No
They claim my package was shipped on April 3rd and provided a USPS tracking No.. I have spoken and filed a claim with the Postal Service. The postal Service insists they have never received this package. I have provided the seller with a direct number to The Post Master General handling this case and they refuse to contact her. They refuse to to refund my purchase as well. Order number with seller is ***. Service number with Postal Service is ***.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order w/ Electric tobacconist on 5/4 for $83.48 & was provided with a tracking number ***
I placed an order w/ Electric tobacconist on 5/4 for $83.48 & was provided with a tracking number ***. It says it was dispatched on 5/5, got to my city on 5/12, left my city and then came back on 5/20, where its been sitting since then. Everyday I look and everyday the estimated date of arrival changes to the following day. I've emailed ET and get a canned response saying someone will get back to me within 48 hours and they haven't. I paid for shipping, along with the 95% tax that MN charges, so where is my package? I hope you don't say there was a delivery attempt because my husband works from home and has been waiting several days for someone to knock on the door.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The Electric Tobacconist Legit?
The Electric Tobacconist earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Electric Tobacconist. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 83% of 6 negative reviews, The Electric Tobacconist is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
A long registered date for electrictobacconist.com can be seen as a positive aspect for The Electric Tobacconist as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of The Electric Tobacconist's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Electrictobacconist.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Electrictobacconist.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up The Electric Tobacconist and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Electrictobacconist.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Electrictobacconist.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The Electric Tobacconist.
However ComplaintsBoard has detected that:
- The Electric Tobacconist protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to The Electric Tobacconist. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The Electronic Tobacconist in Boulder, CO shipped my order on 11/01
The Electronic Tobacconist in Boulder, CO shipped my order on 11/01. When tracking my order, I see it went to San Francisco, got stuck in Salt Lake City for four days, then proceeded to Glen Bernie, MD which is less than 1/2 Hour from my home. It has been there since 11/05. My delivery date has changed daily from today to 11/15, 11/16, 11/17, 11/18/. Communication with Electronic Tobacconist has resulted in all form letter responses. Their phone number, same as you have listed, is not a working number. I want my order delivered! I would go pick up my order but they won't allow that either. Order number is ***. It's cost is $158.00. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
My $179 order was dispatched on July 1 and the first "delivery attempt" was made on July 12 according to tracking information for X
My $179 order was dispatched on July 1 and the first "delivery attempt" was made on July 12 according to tracking information for X Delivery, which also has many complaints similar to mine. The carrier claimed they made three unsuccessful delivery attempts, which is simply NOT TRUE. I was home every one of the days they claimed to attempt delivery, all day, with my eyes on the front and back doors. When I let Electric Tobacconist know this was going on, they ignored what their customer was telling them and replied that I was not home to sign for any of the supposed delivery attempts. I have an almost $200 order coming, and they believe on all three days I wasn't waiting to sign for it? They offended a customer by bascially calling me a liar and completely ignoring the issue. Yesterday, they offered to reship it (yeah, right) or refund me with a $15 restocking fee, which was done today. I want my $15 back. And it's cost me time and aggravation for trying to be a paying customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order valued around $150 on 11/14 and was only given the option of using X Delivery
I placed an order valued around $150 on 11/14 and was only given the option of using X Delivery. My package has since been stuck in Salt Lake City since 11/16. The estimated delivery date continues to move out every time that I check the tracking information. After the latest jump to 12/6, I contacted Electric Tobacconist to get a refund. They told me that if the package did not arrive by 12/5 that they could then issue a refund. The package will not arrive by then, as the estimated delivery date is currently at 12/6 and is likely to go further out in the coming days. The contents of the package is nicotine vape juice. This is an addictive chemical and Electronic Tobacconist does not care that I now have to go without it until I get my refund so that I can go purchase my vape juice at a local retailer. This should be their resonsibility to deal with X Delivery to get their product or money back. I feel that I am entitled to a full refund as I would never have placed the order if I knew how long it would take to ship and that I couldn't get a refund for almost a month after ordering.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Electric Tobacconist Reviews 0
If you represent The Electric Tobacconist, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of The Electric Tobacconist complaint handling
-
The Electric Tobacconist Contacts
-
The Electric Tobacconist phone numbers+1 (308) 230-3279+1 (308) 230-3279Click up if you have successfully reached The Electric Tobacconist by calling +1 (308) 230-3279 phone number 0 0 users reported that they have successfully reached The Electric Tobacconist by calling +1 (308) 230-3279 phone number Click down if you have unsuccessfully reached The Electric Tobacconist by calling +1 (308) 230-3279 phone number 0 0 users reported that they have UNsuccessfully reached The Electric Tobacconist by calling +1 (308) 230-3279 phone number
-
The Electric Tobacconist emailshello@electrictobacconist.com99%Confidence score: 99%Support
-
The Electric Tobacconist address2555 55th St Ste 100, Boulder, Colorado, 80301-5729, United States
-
The Electric Tobacconist social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!