Imperial Tobacco Australia
Reviews and Complaints

It is unfortunate as to buy a packet of cigarettes the price is way high and to find that half the time the cigarettes don't burn normally or to have defects is unacceptable and frustrating to say the least. It feels like they are stealing our money and providing us with faulty products more and more each time. I have attached one of many that have had large holes within the filter of the cigarettes. How is this even possible? Not happy.
Please respond to my email for compensation please at [protected]@optusnet.com.au

I bought a 50g pouch of drum fresh menthol tobacco 2 weeks ago which cost me $92 which will last me for 3 weeks, I am on a disability support pension. The first week I was using the pouch to roll my own cigarettes, I noticed about 30 pieces of fine long hard tobacco which was in my pouch. I call up the head office at baulkhills on friday I was speaking to a lady about this complaint. I received a letter today saying for me to return the pouch and tobacco in the reply-paid envelope and then it will be investigated and replaced will be sent to me. I think I should be sent a brand new 50g pouch of drum fresh menthol tobacco for compensation. Also I find this unacceptable and very disgusting. Further I have told my family and friends about this brand.

Hi, I have been purchasing champion ruby for over 15years and It's always been my choice of pick. Somehow in the few years your tobacco standards have gone from great to now 1put of 3 cigarettes have large chunks of stem or uncut tobacco leaves. I bought a 50g packet this morning and have picked this out already (have maybe had 20 today) much appreciated if you resolve this or I'll have to switch to another supplier.
Thanks

Hi,
I am contacting you about the large bits of bark and other unidentifiable things i keep getting in my tobacco. Today i found that and also a seed head of some sort of grass. I pay alot for this product so i do not like it when i see i am paying for things i can not put in the cigarette. The other concern is that i assume the grass is a foreign species and i am well aware of what weeds can do to our environment and that our customs are very strict because of such things. I am not sure what i expect from this as i have never complained to a company before. The photo contains what i got out of my current 25g packet. I do not have a receipt on hand as i never take one but i only ever buy my tobacco from Rainbow Fuels Caloundra Qld and i could easily get proof of purchase if necessary. Regards Amy

I was rolling a cigarette with my tobacco and as I'm pulling a little pinch of tobacco out of my pouch and placing it on my paper a small 3 piece of rusted chain fell with it and I dont own any chain jewellery and no one has access too my pouch so it has most definitely broken off of a worker or something and fallen into this pouch. I would really like something done about this.

I have purchased champion ruby for many years as it is my tabaco of choice. It is no longer to the standard I used to purchase as a consumer and i am paying double the price due to Australian government taxes. Im not normally one to complain but I have recieved multiple packets now with several big uncut chunks of unsmokeable tabaco. I just want to receive the quality product I used to seeing as it now cost so much.

Hi just thought I'd let you know that I've been a smoker of white ox since I was 15 I'm now 65 in the last three pouches I've found that tobacco has been getting worse with the amount of sticks and like miniature branches.ive taken them to my place of purchase looking for an refund or replacement pouches this they did not do as the product was unsealed and open.To day I've purchased Drum tobacco.i look forward to your response.

Tho whom it may concern I have recently perched two 20 gram pouches of champion legendary ruby only to find 1/4 of the pouch to be big un chopped pieces of tobacco that are in smokable the picture attached is out of one pouch I am very un happy about this I enjoy the product but this is un acceptable and I was wondering what you could do to rectify this

I have been smoking this tobacco for some time now and i must say i am very disappointed. This last pouch i purchased tastes foul and 3/4 of the pouch is filled with twigs, leafs and chunks of dirt! Did you scrape this off the floor? Tobacco isn't cheap here in Australia, and when I pay for a 'premium' blend, I expect a premium product. I'm appalled by the quality of this product and by the looks of the reviews, this isn't the first time this has happened.

I buy 2, 25gram pouches every 2nd week and have done for years. Imagine my surprise when I opens my 2nd packet and found enough hard stems that I could have start my BBQ with ease. I couldn't even roll one smoke as it always came through my rolling papers. This is not good enough. I've been a loyal customer for years.😩As a pensioner I'm on a limited budget so I'm not very happy about this

To whom this may concern
I'd like to state that I thoroughly enjoyed the taste of the tobacco champion ruby but unfortunately lately I've had big chunks of what looks like card board through out the tobacco? It's happened 3 times now ! Not sure why I'm getting the short end of the stick by paying for this ? S as ny way I'm a loyal customer and pls take in my concern
Kind regards Tim Wilcox [protected] 18 Kathleen crescent Mornington vic 3931

I have been buying this for 30 years. Too much bark and rubbish. Are you doing it to make it weigh more and less smokable. Come on. We pay so much give us premium product. I have spent 100 a week average for 30 years and enjoy your product the most over anything I have tried. I don't want to smoke anything else.. It's my life my my everything. Don't make me search for happiness elsewhere.. Please. I'm old. I'm 51 and Champion Ruby Legendary is my one true love. Help me keep this dream alive till I die. Maybe from this love but alas.. It is and will be till I hawk up my last gorby. Cmoooon. Thanks.
#NotHappyNatHat

since the product has come on sale i switched over to parker and simpson blue tobacco as i found the product to be of nice flavor and texture in tobacco and in filters. Compared to other brands of tobacco this doesn't dry out like the rest which is very satisfying to say amongst the least. So it was very disappointing to find so many tobacco leaves amongst the tobacco .iam a single person and its dear enough to smoke so very disappointing. regards bev pygram

I bought a packet of cigarettes and tried to light one without even looking at the cigarette and it wouldn't light upon inspection I noticed holes in my cigarettes. There were holes in 3 of the cigarettes in the packet. It looks like it has been eaten by a rodent. Because I am scared of contamination I have had to throw the whole packet away.
Please contact me [protected]@hotmail.com

I purchased a packet of JPS+ Crushball Blue cigarettes from my local IGA in Springfield Lakes, BRISBANE, QLD, 4300
Paying $32.70.
6 of the cigarettes were missing the crushball therefore were obviously not menthol which is the reason I pay more for my smokes to have the menthol crushball. Not sure what can be done about this as I contacted the IGA store i purchased them from and was told that it's a manufacturing fault. A response would be much appreciate.

Ashlee Kreegher

19/11/19
You can email me on [protected]@hotmail.com

Hi. I have been buying Riverstone 25g for the past yr. Normally I enjoy your product, but the last 3 packets have seem to have chunks of wood I spose I'd call it in them. Very disappointing with this as I work hard to be able to afford your tobacco. Hopefully it's a problem you can fix. Thanks for your time. Lee.
Ps.( Have thrown a lot away before I thought I'd let you know)

Hi there,
I have purchased a pouch of champion Ruby 15g pouch of tobacco that contains a leaf, which is not of use for me to roll a cigarette. I believe that this is unprofessional manufacturing of the product and needs either a recall or a refund. Thank you. (Photo of leaf next to regular sized cigarette lighter for reference of size). Kind regards, Hannah

Every packet of tobacco lately I have purchased has huge wet pieces that are not able to be rolled or smoked.
If it isn't wet it is long dry bit of unsmokable tobacco plant.
I have pictures for your viewing.
After 2x40g per week I'm am getting annoyed.
I spend a lot of money on champion ruby mainly because my partner won't smoke anything else and i am the one stuck rolling 100s of smokes a week.
If you could please organise your production better as they are not cheap to purchase for unsmokable tobacco.
Thanks
Back to rolling I go

Hi I bought my second pouch of JPS blue in a week and both pouches were full of chunks, hard big chunks. The amount I pay for a pouch I'm not very impressed with the quality. By the time I've taken out all the hard chunky pieces there is roughly a quarter of the pouch gone. I bought both pouches from coles swan hill. I've attached a picture of some of the chunks found...

Thanks

I purchased a 25g pouch of jps blue tobacco 12/11/19 i opened it and rolled my smoke and found a ball of what looks like poo! Its round and hard has tobacco through it! I have never seen anything like it before! Im not impressed as they are $42 a pouch and its now 9.30 at night and the shops are shut so i cant go buy another pouch unless i want to spend more at a petrol station which i shouldn't even be doing! I would appreciate that someone contact me as i shouldn't be out of pocket for something so disgusting.