Camel
Reviews and Complaints

Seems the stores that you have contact with that accept your coupons or has them on their website aren't honoring them they're scanning them and wasting them they're not even giving me my credit for him I don't know what you need to do to check your contracts with these people but it's ridiculous I know I can't be the only one they're wasting their harder and coupons that they get from spending good money with your company to buy more cigarettes it's ridiculous I go in there and spend $200 on your cigarettes every time and they can't even honor my coupons so it's a waste for me

This is October 23, 2023. Has the recipe changed? The packaging is different and the cigarettes taste like they have been rolled in manure. I have somked Camel 99 for 28 years. I stuck with them even after the last recipe change a couple of years ago. However, this new recipe is horrible! I can't even smoke these anymore. What happened?The number on the package is 3EH3XV8

Finally had enough! I'm a person that doesn't complain or take things back if they don't work as they were intended. But, I finally had enough after today. Hence, why I'm here today.

In these high price times I'm paying almost 15$ a tin of 15 pieces of snus. 6 of the 15 were not usable as the ends of the packets were not secured from the factory. And I could not find any way to contact the manufacturer over the defective product. I've had a few here and there not be sealed correctly, and I brushed it off. But after today losing almost half of a tin and wasted money... I'm not happy anymore and obviously can't do crap about it besides complain on here...ughhh

Ryan from Wisconsin

Hi, so everytime I open a 30 grams tobacco packet I just find a lot of long and big pieces of tobacco that are just impossible to use.

As you can see in the photo I found al of that in just that much tobacco that's left in the packet. I just have to throw it away. Everytime I open a new pack I just have to pick every piece out. This thing is becoming a regular thing with every packet.

I bought a packet of camel blue. As these are my prefered cigarettes only to find the packet not able to open. I have been a loyal customer of the brand for about 15 years when it was still camel lights, and this has never happened. I broke multiple cigarettes trying to open the packet and crushed some of the filters on the others. I am very unhappy about this. Serial number on the box is JJB17B17

I've already called and spoke with a supervisor to ask to be taken OFF the mailing list and email. I do not smoke cigarettes anymore and I do NOT enjoy seeing these ads in my mail. They say they're going to take you off the list and then they DON'T. I know this is probably impossible to solve now with everyone selling your data left and right but I wish I could stop receiving these ads!

Good day. I have been smoking for years and I have noticed that in the last few months I get random packets that has a chemical taste to it. I know the taste because if I dye my hair at home I cant smoke without those plastic filters on for a few hours because of the chemicals that sticks to my hands.

This taste is similar, but not as strong as when I dye hair.

This cant be good, so disappointed in Camel, I can only smoke this specific flavour.

What is that taste and why? Very concerned and fed up of having to bin packets of smokes all the time that is crazy expensive.

1/22/23

I purchased a pack of camel lights and they tasted really gross, stale, and had a faded smell to them. If I read the Julian code on the back correctly they were manufactured pretty recently. I then went back to the store to buy camel crush blue non menthol. They tasted pretty good but almost half of them either had a defective crush ball or no crush at all.

Been smoking camel 98s off and on for like 15 years and never any problems until the other day. I opened a pack of cigarettes and pull one of the cigerettes out and the cigerette tobacco was missing not all of it but like 4 of the cigerettes maybe five were all missing some tobacco it was noticeable but it's like someone rolled some of the tobacco out and the rest of the tobacco was loose it was really weird. I can't explain it but I just threw them away it wasn't the whole pack only like 5 of them.

Camel Crush cigarettes

My pack was missing the crush on most of the cigarettes.

Bar code # [protected]

Pack #51i21j5

Do not remember the time of purchase and date of purchase

Approximately 12/1/2022 or 12/2/2022

Hi my name is Trina mcmahan I recently bought a carton of camel blue cigarettes for 80.14 at BP in Crestwood KY when I opened them and went to smoke one as I always do and have for 20 years now the taste was awful like they was stale, I have never complained about my cigarettes the whole 20 years of smokin them but this carton almost made me want to quit I took them back to bp and explained to them the problem they gave me a hard time would not refund me and told me to contact camel with my complaint I would like a refund immediatly I dont have 80 dollars to waste on somwthing I can't even smoke I mean the one cigarette I did smoke gave me a severe headache, I will not smoke another one please help take care of my issue. [protected]@gmail.com

There obviously wasn't any brain activity in the designing of the Camel Crush packaging. Blue/Green Menthol/Non-menthol, Gree/Blue Menthol/More-menthol. All it does is confuse cashiers. Stand and watch a customer hold up the line while he has to explain the difference in the identity of the two different packages. Well one is green/blue and the other is blue/green. They'll ask are they menthol, and you reply yes but they're both menthol. The one with more green than blue on the packaging is menthol more menthol, the one with less green on the packaging is less menthol. The designer of this packaging was either over thinking, or not thinking at all. I quit buying Camel Crush because of all the confusion caused in trying to buy them. It says a lot about Camel, how could such a poor design make it through all the chains of command and to market. The object isn't to make two different cigarette packages to look the same, the object is to make the two look different so they can be easily distinguishable.

Incidente information

Date:10/09/2022 8:49pm

Address:3269 S Archer Ave, Chicago, Illinois,60608

I my name is Jennifer Moya and I’ve been a loyal customer. I’ve been smoking this brand for 15 years. I purchased a pack of camel crush blue non menthol. They were old and they tasted stale. The tobacco was light white and they normal color was brown or dark brown. I’m upset because I purchased them for $17.50 a pack. They are expensive. What am I supposed to do. I have no cigarettes now and my payday ain’t until Friday. My phone number is [protected]. My email is [protected]@yahoo.com. My home address is 2962 S. Archer Ave, Chicago, Illinois,60608.

Day before yesterday, I purchased my second pack of Camel Crush Rich. The first one out of the box was defective, as were a couple from the first pack a couple days prior. I figured dumb luck. By last night, September 24th, about half the cigarettes I tried crunched rather than popping, so I called customer service this afternoon.

After spending over half an hour on the phone, I was told that I need to send the remaining cigarettes to Camel in a postpaid mailer, and I will receive a coupon for BOGO pack free, as a reimbursement. That's going to cover the replacement of the defective pack, provided I purchase an additional pack. But there are a lot of other factors involved that have me disgruntled. After spending more than thirty minutes on the phone with the representative, burning the gasoline to go back to the store and PURCHASE a different kind of cigarettes, so that the defective ones can be sent back. I wasn't even going to go out. But due to the fact that I needed to go replace your defective cigarettes myself, I had to do my entire makeup routine, wasting several hours more of time which I would have been utilizing to do housework, and the cost of doing full face makeup in product is also considerable. Now I still have to watch my PO Box for a mailer, which means more gas to make trips to the post office to return your defective product.

I'm actually offended that none of this was even taken into consideration, yet I was asked to do a survey on my experience. I'm disappointed with Camel, and will be making a decision on possibly changing brands very soon. I have a very different view of your company after today's display of indifference towards customer satisfaction and brand loyalty.

I have very often purchased multiple cartons and individual packages which have defective cigarette's. The menthol crush ball within the filter either does not crush at all or only partially crushes, causing the cigarette's to taste awful and are unsmokable. This has happened every week for the last 6 months at different purchase locations, since I have changed over to this product. I would appreciate a resolve in this matter please.

I have been smoking for twenty years now and lately the cigarettes obviously have taken a turn for the worse. They will not stay lit you can light one and immediately it goes out and this occurs on all cigarettes and you have to keep lighting them as you smoke them each one half a dozen times till it's gone what an aggravation I simply hate it and consider switching to a different brand. I have enough to do already I'm self employed and don't need extra unnecessary bull sh... what's to be said in the decline of value here.

I bought 2 cartons of camel crush non menthol from circle k in lake havasu city az and all of the packs where smashed and ripped open there was at least one carton that was un smoke able I try to contact circle k and there said to contact you guys can you all help me please the picture below is one of the packs I throw the catron away and the carton looked fine but the packs where not

I bought a pack of cigarettes and the bottom of pack is ripped open and the sticker is on the inside of the part that's ripped

I have had an issue with the last several cartons of cigarettes I have bought for my fiance and I I paid almost $100x about 4 to nearly burn my house and everything I own down because of the faulty packing and the cherries constantly falling off. I have so many burns on my furniture and new car that I JUST BOUGHT. About to switch back to Marlboro

Today, 6/10/22 was the third-fourth time in as many weeks that I’ve purchased a pack of Camel Menthol Wides & found approx 2-4 cigarettes broken upon opening the pack. The package itself is never damaged, rather just several individual cigarettes in the pack are broken- always toward the top- near the Camel logo. The flaw is generally unnoticeable until you attempt to light it & realize it’s futile bc there’s a tear in the paper.

With cigarettes costing nearly $12 per pack, this is becoming annoyingly expensive.

Thank You,