Imperial Tobacco Australia
Reviews and Complaints

I work remote so when I get to town I like to buy a few pouches of white ox. The last time 2 of my brand new, just opened pouches where so dry and dusty that I can't roll or smoke the tobacco.
It's not the first time this has happened but it is my first complaint written.
I spend alot of money and that is$200 more rusty is wasted! I how you rectify my problem.
I would like them replaced please!

I buy these cigarettes all the time as I feel they are the best tasting cigarette for a decent price. I recently purchased a pack and i opened it to find alot of the top half of the box missing and by the time I had smoked about 10 the packet started to fall apart! I had to take them all out and carry them in a small tin. I just feel for the money I spend on the things I should atleast get a decent box for them to stay in until I have finished the pack. Now this is actually the 3rd time this has happened! So now I feel it's time to complain. Thankyou.

Hi I'm writing to inform you that your 25 gram pouches of which I have bought have less tobacco in them than the 20 g pouch and way less than any other brand of tobacco in 25g. I enjoy the flavour of these smokes but will not be buying anymore as all the other brands of 25g have more in them.
I have bought 2 pouches this week and each one had less than before.
Email [protected]@live.com.au

Hey guys iv been smoking your brand for a while now, today i have purchased a pouch and had a cigarette and it made a crackling noise at me when burning, then i found plastic in your product.
Very disappointed, seems i can't trust your product now.
I would like to be reimburse to full value of pouch and possible lung cancer later in life.

Can send photo of plastic
Barcode number is [protected]

I have been getting cigarettes with holes in em recently, probably something sharp on your machines somewhere. Some are close to the filter, ranging all the way up. If it was only once, I could live with this, but in different packs means this will most likely happen more often. Trying to close the hole with my finger while smoking the cigarette has been less than enjoyable, at least I found out that smoking human skin isn't my idea of enjoyment. So I suppose a thank you is in order.

Hi,

I purchased a packet of jps superkings menthol. I opened the packet and smoked one and it tasted so stale and sickly..After a while i thought it might be just one so had another one and the same.It was stale and sickly taste. I buy them from a tobacconist who gets new stock all the time so I know it was not sitting a shelf..I have taken a pic of the barcode I kept the packet but threw the rest of the packet...Alot of money wasted.

I bought pouch of champion ruby and it's got all long hard brown branches I can't even roll it what a joke they are expensive as is and when u get hard dried up twigs of tobacco not happy been customer with champion ruby for years here is why I'm pulling out of my tobacco so much of it my family have been smokin this for years it's happend couple times already especially when I are paying 55 a pouch

I keep finding large bits of tobacco. I really enjoy the product but it's expensive and I am not getting what I'm paying for, sadly if I keep losing my money due to this issue I will be forced to change my brand choice. It would be greatly appreciated if you could find a way to reimburse me for my losses of your product and for my loss of financial outlay. I hope this is helpful in your endeavours to supplie a premium product. Feel free to contact me at [protected]@gmail.com

To whom this may concern, I am frustrated at the packaging with which I receive my tobacco in. Is it possible to have a self sealing packets like port royal or similar products, I lose at least 3 to 4 cigarettes worth of tobacco per packet. Due to packet opening up and sticky tab only good for 5 opening before rendered useless. I buy 3 packs per 2 weeks, so with ever increasing prices this amount adds up over time. Would really like to get feedback from my query. Thank you disgruntled consumer

I bought the above on 31st December 2019 from Woolworths Waverley Gardens Mulgrave and was disappointed when opened as tobacco was only half of what it is normally. Is very grainy and a lot darker than normal. I generally roll about 65 cigarettes per pouch but with this one only rolled 30. I usually buy 2 to 3 pouches per week but this week will need to buy an extra one to get me through. Very disappointing.

Hello,

On January the 1st at approximately 730pm I purchased a 25g pouch of Tobacco from the Urunga BP, (printed number 09312 12:43) When having my first smoke I immediately noticed the horrible taste that made me quite ill, I took it back to the service Center straight away, but was told there is no exchanges or refunds as the plastic was taken off, I have been using your product for quite a long time now and this is the only time the product has tasted absolutely horrible, BP are quite clear on the no refund policy but I am seeking a return, I have stopped using the product and have purchased another Champion ruby pouch,

Looking forward to your reply
Regards
Jay

Why am I paying over $40 for sticks and tailor made tobacco in a pouch? I bought 4 25 gram pouches because I work out of town and for 2 weeks I was stuck smoking this garbage. I found hair, rocks, sticks and more hair in all my pouches. I am being charged full price for tobacco that has clearly been swept up off the floor. The fact you are brave enough to call this premium has made me furious. The ACCC agrees that selling sticks and hair for $40 a pouch is a breach of my rights and I look forward to being refunded.

Hi i have been buying parker and simpson red 30s for a while now and usually very good but the last few packs i have purchased the tobacco is not shredded properly causing the cigarettes to constantly go out and also quite dangerous as the large chunks usually fall out which burns the skin and car seats or whatever it falls on, i have tried to take the packs back to the outlet but because open will not replace they are very expensive and i am tired of wasting them, the barcode on this particular pack is 9 327329 013698. thankyou. Erik Smith 60 groves crescent, Boondall QLD 4034

I've searched on the imperial tobacco company's site and there seems to be no information on the ingredients in white ox tobacco. Can you please tell me the ingredients otherwise I might take further action. Sorry for being blunt but thank you. I hope to here from you guys soon
Richard-Jonathan Fojt.
Plz contact me at [protected]@gmail.com

I love the superior dark white ox blend by the way. It really hits the spot 👍👌✌
Great stuff guys

Hey I'm just making a complaint at the fact that I have just switched from port royal to jps ryo and I'm disappointed at the fact I have to pay tax on massive pieces of tobacco that look like bark and are not smokable this is the second pouch I have purchased and have found this problem if this is something apart of your JPS RYO I would like to be told so I can switch back

To whome it may concern,

I have been smoking JPS Blue for a lot of years, I have never had a problem with your product however I have brought a packet today and several of the cigarettes have had big chuncks of tobacco in them that take up half of the product and near impossible to smoke. This meaning I am not getting the full product purchased.

Moving forward I look forward to reaching a suitable outcome for both of us

Kind regards
Ashlee Greer

Hi, I'm a devoted Champion Ruby smoker, and have never had a concern with the quality of the product until recently. In the last 3 pouches I've purchased I've found large chunks of stalk. I overlooked the first two finds, but today upon opening the pouch and pulling out a small amount to put in my rolling tin, ready to go out, I found a large stalk that weighs almost a gram! I'm not impressed given that I pay $35 for 20gms, and could get other brands of tobacco for less money. Could you please address this issue, as I'm seriously considering taking my business elsewhere after this - 3 strikes out of 3 is pretty rough !