India Yamaha Motor
Reviews and Complaints

I purchased a Yamaha R15 in February 2023, and within a year, oil started leaking from the front bike's right shock absorber, causing the ABS to malfunction. I visited the service center in Noida Sector-10, where they informed me that repairs would be necessary and charged me for it. I expressed my concern, stating that such an issue shouldn't occur within a year, and requested them to address the problem without additional charges. I emphasized that if the issue isn't resolved satisfactorily, I would escalate the matter to other platforms for complaint.

Booked Fascino 125. Once booking is done, the way SS Moto Corpz executives and managers tones are different. Their executive say if you are not paying the cash immediately within 2 days, then there will be price increase.

Requested a discount, not at all listening to my words and manager left and saying not possible. This kind attitude I never seen anywhere. No respect to Customer.

I am fed now why I have booked Yamaha.

S.Murugan

[protected]

Service Centre Complaint:

Location: Rishaan Motors LLP Service Centre.

I had a request to drop my bike for servicing at Rishaan Motors Service center at 9 am & they NEVER provide pickup & drop service which is provided by other service centers.

Still, I have sent my Bike for servicing at 9 am & they marked my bike for No.1 for the day in the servicing schedule in front of me.

They told me to come at 11.30 for collecting it.

As per my earlier experience, I went late at 5 & still my bike was not taken for servicing.

They told me that i will get my bike in 5 mins & kept me waiting for 1.5 hrs.

They took my bike after half & hour of my waiting & didn't change the parts which I requested & told me that this is not urgent, we will do it in next servicing as the mechanic was getting late.

This is my 4th servicing & I have never received my bike on time.

That was understood.

But this experience was worst.

Please take necessary action.

I want to claim my servicing amount.

I own a 2010 Yamaha Raider. while Getting out onto a major highway the bike just stopped dead, there is no shoulder on this highway . i would have been killed if i

was another couple of feet out. This happened on RT17 in NJ @1500HRS.

my bike is pristine shape for its age . i started doing some research when i got home and found out this is an on going problem with the fuel pump compressor . i removed it from the secondary tank and sure enough it was cracked. this is not a mechanical failure , this is a design flaw

Hii ,

I am very disappointed with the Yamaha.

I bought Yamaha FZS DELUX on 06th March 2022.

I have replaced the battery 4-5 months back under warranty and now again that problem of discharging is coming. I visited the service centre AV motors and asked for battery replacement but they said I need to pay money for this. I was asking for warranty of battery and they said it depends on date of purchase.

Very disappointed...

Regards,

Ajaykumar Tambade

[protected]

Dear sir this is shabeer ahmed, As i purchased Yamaha Aeroz 155, with in a month I got the problem with ECU, i took to the service centre and there is no proper response i left the vehicle in service centre since 1 month, i am getting only the fake promises, so please help me in this.

Name : Shabeer ahmed

Mobile: [protected]

Email: [protected]@gmail.com

Show room name: I Yamaha Automotives Site

Contact number : [protected]

Gud evening I am praveen prasanan, These is my 3rd time i am sending the mail my bike registration number is KL 33 N 8951 R15 V3 , previous month I given my bike to lovely motors thengana changanassery due to an engine noise problm after two weeks I follow up about my bike and they are saying that they given my bike to George maijo yamaha Kottayam showroom for repairing as they can't solve the issue in changanassery.

Ok fine I waited 2 mre weeks to get my bike after 2 weeks I called them firstly they didn't pick up call first after frequently calling lst thy pickuped and they are saying tht we don't have tht much trained mechanic to solve these issue we will source the mechanic frm out side nd thy will solve my engine noise issue

And now my question is

Why they the sourcing the mechanic frm outside, thy didn't have trained experienced mechanic there if there what the hell is he doing, if not how can someone give there bike for serviceing without having a trained nd experienced mechanic in these showroom

And if they sourcing the mechanic frm outside y the hell I given my bike to showroom and waited fr month

So my req is plz yahama motors look into my problm and clarify my problm within 29/06/2023 Friday..otherwise I will not pay the finance amount I will block my loan say the company has given me a defective bike nd I will file a case. So plz look into my matter

Praveen prasanan

[protected]

I purchased a new 2022 YZ 250f February 15, 2023. The bike came with a 30 day warranty. The bike quit running a week or so after the 30 days. I call the dealership and spoke to the service department and they said the warranty was only for 30 days, so we didn't argue they know all the rules right? Well I was aggravated because a brand new bike with 10 hours shouldn't have had to have the top end rebuilt (my son didn't ride it hard as he was still getting used to it). Anyways I call corporate and they said they should of know all they had to do is file an out of warranty claim and they would of covered it. Well by the time I got around to calling them we had already ordered the parts and started working on it because we had a qualifier we were trying to get to. We get it running "Yay".

It ran for 3 weeks. My son had gone to a race and did the 2 heats and then the bike just quit running again. At this point im super upset. I wait until Tuesday and call the dealer and asked for the general manager. I explain everything (I talked to him the 1st time it broke, so he knew the situation). He took my number and told me he was going to research the issue and contact his rep. I get a call a couple hours later and he said to bring the bike to him and they were gonna fix it with no out of pocket cost to me.

So I took the day off from work the following day, drive 3 hours to the dealership drop it off talk briefly and head home. About an hour into the ride home I call them to ask about putting a new back tire on while they had it, its a good thing because the general manager said we aren't gonna be able to cover it because you don't have a warranty. So I asked why didn't he tell me this before I just drove 3 hours away, he said he didn't look until I dropped the bike off. So I was promised the bike would be fixed one day and when I take it to them the next they can no longer do it without charging me full price. So I turn around, I was an hour or so from home, and go get my brand new bike with less then 25 hours that don't run. I get there and walk in and the general manager I had been dealing with didn't look up from his computer while I was in there. He would not look at me. So I ask where my bike is and I seen it went and got it and took it to the trailer and took it home. The general manager who is supposedly in charge of several race teams wouldn't look at me and I didn't even get an apology because he messed up and the service department messed up the first time. So now we are missing the last closets qualifier this weekend because I was promised they would get it fixed. We are also out of the point series because of our brand new bike wont stay running!

I have owned two (2) brand new yz 85s and we loved them. Heck they both have over 150 hours and but still run and ride great. After this one and the horrible customer service and no one wanting to do anything we will most likely fix this one and switch to a different bike all around. Our once favorite brand has ruined us for ever wanting another Yamaha unfortunately.

Dear Yamaha India Motor,

I am Arul Dass. V

Problem Subject :

We are most upset due to the response received from Yamaha Service Center. I don’t expect this kind of approach from Yamaha.

Detailed Concern of My Vehicle Issue :

Basic Details of my Vehicle :

Vehicle Model – B2U100 YAMAHA CYGNUS RAY ZR

Chassis Number – ME1SEG45AL0063815

Engine Number – E32SE0235228

Colour – Matt Red Metallic

HSN Code – [protected]

->I bought my vehicle on 4th Dec 2020.

->Around after 1.6 years, While During my Service in Yamaha Center on 20/07/2022 informed that there is a problem in engine. So, acknowledged with them to do a service in engine. After 2 months again there is still same problem in vehicle engine and not rectified & upto date not solved.

->While Giving my vehicle to Yamaha Service Center, Repeatedly facing any kind of issue like engine noise, low battery issue & sensor light glow often, while asking the service persons no proper response received.

->I have done particularly three services this February Month (Feb 7th, Feb 13th, Feb 17th). Particularly during the recent service on 13th Feb 2023, front safeguard damaged while receiving from Service. While asked the service persons they are not responding & looks they are not care of their duty and denies to accept the issue.

How can we bear the losses due to carelessness of your Yamaha service Persons? How can this kind of query from customers be sorted?

Due to these concerns, I get more upset with the services of Yamaha. I am not willing to be a part of Yamaha Customer hereafter if your service continues like this.

I did all services of my bike in only one showroom “Vardhaman Motors” 225A, GST Road, Srinivasapuram, Guduvanchery, Chennai -603202

Here I am listed my problem what my vehicles having trouble as of now,

*Engine Noise

*Low Battery

*Sensor Light Glow

*Front Safeguard Damage

*Speedometer Intermediate Working

The above mentioned all problems worked in Yamaha Service Centers and still the problem is not solved.

Looking forward to Proper Response from your side and sort my Vehicle trouble & provide a deadline till how many days your service can be trustable till next service.

Expecting your proper response soon & if I am not satisfied with your feedback regarding Yamaha services, Myself and my Surrounding Colleague will not be a part of Yamaha customer in future.

Note : I recommended my colleague for Yamaha before I faced this Problem (Having Details if required for your survey I can share). While recently after facing this irresponsible issue, I stopped recommending Yamaha. Make Note.

Contact Details :

Mobile - [protected] & [protected]

E-mail - [protected]@gmail.com

Tried to get a replacement for a yamaha receiver r-s202 that is not even 1 year into a 2 year warranty. The receiver lost all output and is not working. I get no reply from email customer support after sending in their online warranty form. The customer tech support phone number charges $9.95 for 15 minutes. I tried twice on customer service chat and after they refuse to help after only a few responses and then they terminate our chat with no warning! I feel like this is planned to make customers choke on their warranty.

I bought a 2023 yamaha kodiak 450 for the sole purpose of plowing snow. The dealer was great but could not get a factory yamaha mount that would fit. Holes did not line up and winch clearance required extensive grinding of the factory mount. After one plowing a mount bolt fell out and was stripped of threads. There is only.0013 inch clearance from the ground mount to the power cable to the winch. Any future movement would cause a short probably frying the entire electrical system. I liked the unit but could see the hand writing on the wall. I am tradeing the kodiak for a polaris 450. This will cause me an extra $700 and a round trip of760 miles. From past experience I have found polaris accessories fit properly. In the past I have owned yamaha, honda. Kawasaki. Polaris and can am. I am not new to the game.

I had done my service after 7-8 months at classic service centre in rajkot. after being serviced my bike my bike emits a ton of smoke. I dont know why but its true. I refer to the service centre again complaining about the issue they forcefully do clutch facing and I have to pay 2600/- for this, now the same problem still persist. I dont know what I do again.

I am Raaj from Tamil Nādu. In the Yamaha Showroom. I gave my bike for service on 20 December. They Break my bike parts. And they didn't respond properly to the breakage issue. And did not answer properly and genuinely. Please sort out the problem and get back the breakage cost.

These kinds of activities are making us to never buy Yamaha bike and never ever go to Yamaha service center... If anyone could help me to sort out these please let me know.

If this still continue I will leave my bike in the showroom itself and go to consumer for appeal my issue. This is very bad customer service experience. I will never pay and never take my bike back if no one gives me proper response regarding the status of my bike.

Disappointing service by india yamaha and their dealer... No body is listening customer.

I will be compelled to go for consumer dispute redressal commission.

My personal experience is not recommending to purchase yamaha vehicle for those who want peace in their life.

Rather than wasting time behind this... Go for other one.

I don't know how Yamaha is preferred this kindly of dealer ship. If Yamaha prefer money is important more than a customer then not way to raise my voice. I feel even a local mechanic is doing the best service to the customer.

Show Room Details:

Sri Sun Autos Yamaha Dealer Orathanadu

Supramaniyapuram, bypass road, near HP Petrol Bunk, Orathanadu, Tamil Nadu 614625, India

Mechanic name: Manikandan

I am writing to express my extreme dissatisfaction with the unprofessional service I received at your store in Morales, Biñan City, Laguna. My family and I have been loyal customers of Yamaha for a number of years now and we possess three Yamaha motorcycles. And on November 29, 2022 we buy front & back brake pads for my Snipper 155r Yamaha, for assurance I asked Mr Joshua Barion if its correct brake pads for my Yamaha since I am from San Pedro Laguna 30 min (9.5 km) away from the store and he said yes confidently and here we are received the wrong item in return - instead of getting two front and back brake pads, I was given two of the same front brake pads.

The problem was not solved despite me making four separate trips to the store. Your staff lacked knowledge of proper refund procedures, as well as basic customer service skills. They laughed at the issue and said that I would have to come back once the cashier is on duty. Furthermore, they could not process the refund because my mother had signed the receipt and was not present. This is extremely embarrassing and unacceptable.

I expect that this kind of behavior from your staff does not occur again. I demand that you take appropriate action to ensure that these staff members are properly trained and oriented to handle customer issues in a professional manner.

For your reference the seller is Mr Joshua Barion

Dear sir,

i am from vellore i have yamaha saluto bike i service the bike in 26-11-2022 in vedha motors with three coments

1. silencer sound problem

2. fuel meter not working

3. brake spring change

but they did not complete even one problem and my bike millage is superb, and after the service millage also very poor i did not expect this from your showroom

Im a proud owner of Yamaha for last 3 years. I started my riding career from yamaha fz v1 and now I am using the yamaha R15 v3 bs6 for last one year. its a wonderful bike I had ever ride. iam 20 years old. Iam trying to start my racing career with my bike. I had my first track experience last week. After that track session I had bad experience on my R15 V3. I had felt like the action of the monoshock was too high after that track session. I am staying on mangalore city, I daily commute with the same bike only on highways. I had visited my nearest yamaha service centre sharief yamaha mangalore to figure out the issue. unfortunately they said that the monoshock suspension is too weak. I didn't expect that. I asked for warranty but I had completed 1 year before one week. so they stated that I cant claim warranty. im totally not satisfied with the quality of the parts of yamaha. I know it because of cost reduction. but company should provide a standard quality for the customers that exist on the yamaha community.

I want a reply for this complaint from the officials. And I want a solution for this quality problem from yamaha motor india.

I should waste my money because of your company's bad quality products?

I sent the panels back because I didn't think they was worth the £160 price tag also the rubber clips rounded off when fitting them to the motorbike, they weren't of the quality I was expecting.

I paid postage to send them back and The company returned them saying no refund! by law im allowed to send an item back as new/unused.

The company now have the foot panels but informed me no refund this is a disgrace.

The order number was 1105196

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