Indian Railways
Reviews and Complaints

Compalint number 1.

To indian railway authority

It’s been very bad experience traveling in our own country were indian person wont respect indian.

The complaint is for the ticket inspector (fat, with mustache) I don’t remember the name as if I haven’t seen him wearing his uniform, he use to remove his uniform frequently.
He was in charge for the b2 compartment dated 15-sep-2011 train no: 17031/hyderabad exp. He got down at pune station

I am traveling with my wife, 3month baby, mother and my younger brother (my berth was 5, 6, 8 and 14.
The ti was so rude and don’t know how to speak with passengers using all slang and vulgar words, his intention was just to find some money out of passenger through any means I have seen he had taken money from people who were traveling in b2 with out proper tickets and making them berth taking money.

The argument started: I was sitting in my berth which was 8 and his berth was 7.

Ti (ticket inspector) to me: go to your berth.

Me: sir my berth is 8 I don’t want go upper birth I will be down.

Ti: if you won’t get up I will sit in your berth number 1.

Berth number 1 was were my wife was feeding my baby and ti was continually staring at her. Berth number 4 was were my mother sleeping

Me: why sir you will seat at berth 1, as your seeing my wife is there and feeding milk to my daughter.

Ti: so what? Berth no 1 it’s not your berth.
Me: I know it’s not my berth but the passenger over here will join in solapur mean while I can use it.
Ti: no you can’t use it; I will sit there and work.

Me: sir why you want to sit beside my wife. You sit at your seat itself and I will sit with my wife and you can work at your seat.

Ti: no I will seat there its self it is not your seat.

Me: my wife is there and she is sleeping with my baby and feeding her then also you need to sit beside my wife, what is your problem sir

Ti: don’t ask question that is not your berth.

Me: it’s not my berth but the passenger whose berth is there he will join us on solapur.

Ti: I will send some person here he will travel to solapur.

Me: I don’t know who you will be sending here but your ti you suppose to help passenger not to trouble them, this is not the way you should behave with us.

Ti: using slang language “abbey using vulgar word want you will do if I sit and work in your seat.

Me:I will complaint about you.

Ti: complaint about me, come I will take you to the complaint person you complaint, if you want to complaint to minister you can I am not afraid of any one also I will not leave you. I will see how you will travel to hyderabad and how your families reach there.

My family: ti please let my son go, I am sorry for that.

Ti: no I will call rpf and make your son arrest.

Me: sir rpf is for passenger and not for you, you call rpf, I will complaint about your behavior to him.

Ti: wait I will make you arrest with rpf and I will make you life miserable once he comes.

Ti: calls rpf and another ti and telling them, paseenger is not listening me and telling all false stories.

Me: I was not speaking because my family was not allowing me to speak my wife was crying and mother got afraid what will happen if this corrupt ti will do something, were we will go with 3month old baby, my mother made me to sit quite and she request we are sorry.

The other ti was a good person wearing spectacles; he told the corrupt ti to move away from here and let this family be here.

As I was quite the corrupt ti in front of all passengers telling I will not leave this boy.

This is what happens I have really cut short the incident happened and explained in brief

Why this character less and corrupt ti are making passenger to suffer and why this ti are not humble and good toward helping passenger toward safe journey.

I request railway authority to take some strict action on this type of corrupt and character less ti.

Other requests please take this complaint very seriously in future no family person gets embracing while traveling in train.

I request to keep my identity secret because I don’t want my family get trouble in future with this corrupt and characterless ti.

Hoping a strict action would be taken.

Jai hind.

Compalint number 2.

The train b2 compartment there are plenty of rats also

Purushottam Superfast Express (Train no. 12801) from Bhubaneswar to Gaya on 10.09.2011. We were initially given extremely dirty and used bedroll to which we objected and asked for clean bedrolls. But the attendant refused us saying he did not have any clean bedroll as all the sheets he had were of the same nature - dirty and used. So we asked him to give us the complaints book on the train so that we could register our complaint. He referred us to the TTE. We asked the TTE at Cuttack railway station for the complaint book and he told us he will give it in one hour's time but through the night he did not give us the complaint book though we were waiting for the complaint book. Then on 11.09.2011 we asked the next TTE for the complaint book and he too told us to wait and never gave us the complaint book. We would like to register a complaint regarding provision of dirty and used bedroll, misbehaviour by attendant of B2 A/C coach and deliberate avoidance by TTEs for giving us complaint book for registering our complaint regarding the dirty bedroll. We request that the matter be taken up urgently as it refers to basic and minimum passenger facilities on a long route train and it is our right to get clean bedroll since the Railways is taking the cost of the same from us in the train ticket fare. My seat number is B2 17 on this train.

Sir,

Indian Railway Department is becoming worst day by day and it is purely a dirty organization in India. Day by Day passengers losing confidence in boarding trains from Duvvada Railway Station because many people are losing their lives in the Duvvada Railway Station due to the department's negligence of passengers safety. Recently my father(62Yrs) died due to the Duvvada platform's wrong construction and it is very low in height. Nobody is taking care to increase the height of the platform to the 1st step of the train. Presently it is touching 3rd step of the train. Please take action against our Indian Railways very severely. I have lost my father because of their negligence. We cannot bear such a huge loss to our family due to their negligent behaviour. Already 5 persons died in the same spot. My father was the 6th person in that station and same spot and same platform number 1 of Duvvada Railway Station. Today also one person(27Yrs) died on the same spot fell down from Janmabhoomi Express. My concern is Railways has to take personal interest immediately to increase the height of the Duvvada Platform No.1 to reduce further death incidents.

Regards,
Venugopal

The 3rd AC Coach in the Rajendranagar Banka Intercity express train no 13242 is occupied rampantly by the unauthorized passengers even in the presence of the TTE and the GRP. This is really very shocking; when passengers with regular reservation are made to sit at the behest of these idiots, who are nothing but nonsense to tolerate just due to the lackadaisical attitude of the incompetent and parasitic railway staff, who turn touts during the night, to very gleefully accommodate such passenger's requests at the lure of some money. The present incident is supposedly of 10th of July, 2011. Request all to initiate very stern action against such ineffective and incompetent staff members.

I, along with my family (wife and daughter) and parents, was supposed to visit From Loharu (LHU) to Delhi Sarai Rohilla (DEE) on 1st July 2011. I had a confirmed ticket (Ticket no. [protected]) in 3-AC in train no. 14706. As every year the Indian Railways reschedule their train time-table, no departure time was printed on the ticket. Instead, instruction was given to get the rescheduled train time and I saw from the official website (www.indianrail.gov.in) that the departure time of the train has been rescheduled to 16:55 hrs from LHU (towards DEE) instead of its previous time 14:50 hrs. On the journey date (1st July) when we reached to LHU station at ~ 16:00 hrs, we came to know that the train has departed as per previous time-table (14:50 hrs). There were many more other so-called computer-literate and illiterate passangers, who faced this terrible situation because there was no other train available from LHU to reach to Delhi. As we had to reach to Delhi by any means by the night, we had to cancel the ticket in hurry (I just received half price as per computer instruction. I had to accept it because there was no time to waste for this arguement.) and had to arrange some other costly alternative, particularly because of my family, aged parents with baggages. I want to bring this to notice the concerned authorities, so that the concerned persons associated for this irresponsible work can be so-caused/ suspended/punished with a guarantee that this will not happen in future and no more passangers will face this type of horrible situation.
Suchandan Pal.
Scientist, CSIR-CEERI, Pilani - 333031
Rajasthan ([protected]: Mobile)

Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Dear Sir,

I would like to inform that I undersigned travelled with my family members from Manmad JN. to New Delhi on 6th July2011. The information of which is described below:

PNR no. [protected] & [protected] Train no. 12137 ( PUNJAB MAIL )
Total passenger --- 09 Nos.

It is reported that I ordered the train’s pantry staff vendor for providing 09 veg. meals. I was thereby provided 09 veg. meals(THALI) without curd and lesser quantity of food as per scale. Not even that they demanded me Rs 540/- at the cost of Rs 60/= each, instead of Rs, 32/= which was Rs 28/- more as per Rate list fixed by railway authorities. When we asked the Pantry Car Manager Mr.Akhlesh kumar Pandey ) about more charging of meal he replied that they are supplying mix veg. chole paneer instead of Aloo-Tamater in veg meal(THALI), but, the fact was that I didn’t told for any changed menu . Before supply the meals we demand the menu & Price list from Vender Shalender tomer but he refused for the same .I asked other passengers and found that everybody was overcharged and thus cheated.
It means the train pantry staff was cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality.i.e. A group of 05 passenger those PNR NO. [protected] From MMR To Faridabad were also cheated by the pantry staff they charged Rs, 300/= for 05 no. of veg. meals Bill no.3847 dt 6/7/11 Such kind of cheating should be stopped immediately and culprits must be punished.
The train’s pantry staff manager ( Mr. Pandey ) also argued with me in very rude manner when I DEMAND for complaint Book then he refused and told us that I have no any complaint Book. Please take necessary action against him for prestigious image of INDIAN RAILWAYS.
Waiting for your quick and efficient action and reply.
Thanking you,
Dated: 07-07-2011
Yours

P K SHARMA
sharma.[protected]@rediffmail.com

Mob:[protected]

Pnr number [protected], 29 jun 2011, onboard 18238 chattisgarh express, jalundhar city to hazrat nizamuddin, ac 1st class, coupe "c". ordered for food. waiter came & served the food. then asked where are you going. I asked why? replied 'paise lene hain'. I said okay. came back again & asked the same question. I said why are you asking. again the same reply. I said 'abhi' thodi der main le jana". after I had finished he came again, & picked up the tray. I asked how much to pay. waiter replied -"jitne dene ho de do". I asked what do you mean?. he said - seva ki hai. I then curtly asked"how much" and what do you mean by what you said. on this he said 80 rupees. I paid. thereafter I said please call your manager. he said sorry galti ho gayi. I said this is not galti, your intentions were wrong & I will complain. on this he started touching my feed. I then called for the coach attendant, who then went to look for the manager / incharge but no one came till next one hour ie 10.10 pm. I then went off to sleep. my e mail - [protected]@yahoo.com.

i lost my mobile phone in pick pocketing at "Madwadih Station" the time of the incident was 2.00 am when a boy come on plateform an take my mobile form my pocket through window. The train name was Swantrata swanani Exp. Boarded from Darbhanga jn to Delhi. and traveling date was 7th of june 2011 . When i told about this incident to the railway police who was in train, they reacted very rudely and told me" TUM BACH GAYE NA, ANKH NAAK KAAN KHULA RAKHO" . I was shocked . Now i want Some action To improve the railway police system

Jyoti Ranjan Labh
village: Chatra, District : Madhubani
Bihar
Contact No. 011-[protected]

Hello... Myself rabia nizam
I was travelling though kaifiyat (12225) from azamgarh to delhi on dated 27.04.11 in b2 couch seat no 03 my ticket pnr no [protected]
While travelling I faced many types of problems listed below-
1- no soap liquid in soap container in toilet
2- water leaking from the floor of toilet
3- dirty seat of compartment
4- curtains were absent in compartments
5- towel was not provided by attendent inspite of demand & reminder

I query for all above to the attendent but he misbehave and casually said that this is always happening in this train.
I am sending you this mail in the hope of some good change for the facilities provided by railway to the passengers for which they pay to railway and not merely the assurance to the passengers by the railway.

Please reply me at [protected]@yahoo.co.in so I may believe in your feedback system and get some encourage for future feedback
With regards
Rabia nizam
Azamgarh u. P

Anand raj khanna
c-12, birju apartment, opp: azad society,
ambawadi, ahmedabad – 380 015
contact: +91– [protected]
e-mail: [protected]@rediffmail.com
date: 28.04.2011

To,
The drm,
Northern railway,
Allahabad

Dear sir,

Sub: complaint against two reservations in one seat and absence of t. t. e.in sabarmati express, train no.19168 dated 27/04/2011.

I have booked three tickets to travel with my family from cnb to adi vide pnr no.[protected] on 12.04.2011 departure date 27.04.2011 by sabarmati express (19168) and all the three berths were in wait list 6/7/8. on traveling date one berth was confirmed in s-5/24 and remaining two were in rac s-4/15 as per detail shown in reservation chart as well as communication received on mobile.

While journey, I found that the same berth was allotted to ‘mr. mahesh pandey’ from lko to brc on 26/04/2011 vide pnr no.[protected] according to ticket. I tried to search the tte in all coaches of the said train but no one was found till ujjain. therefore, my family and I were suffered instead of safar till ujjain junction. thereafter one tte examined both ticket and told that how comes it happen, I don’t know but he allotted me the same berth and transfer him to another berth.

The slogan may deem fit for this type of arrangement for passenger:

“mamta ki rail or rail ki mamta – seat eak aur do ki satta”

Sir, this happen gives my family painful journey and me because no one tte was available while journey. so many questions arise about this happen.
1. why has not checked the train by tte?
2. where tte was?
3. do tte staffs avoid checking the sabarmati express?
4. tte was sleeping elsewhere.
5. tte was absent without or with information.
6. tte has left the train after making his attendance.
7. tte has left the train after signing the chart.

You are requested to kindly expedite the matter to solve the problem.

Sir, few photographs are also attached herewith for your kind information, which are showing the story itself that the vendor is making the tea by using the water from toilet tab in western railway with electric rod. is it hygiene or not? any one can assume.

Hope you will take up the matter seriously to avoid suffering and serious sickness of passenger, while journey in future.

Regards

Yours truly,

(anand raj khanna)

C. c. to the ccm, western railway, mumbai
the general manager, indian railways, new delhi
the chairman, irctc, new delhi

I had gone to railway reservation counter at hathras city station on 19/04/2011 for do the reservation from hathras city to lucknow, but I have not received reservation on that counter because reservation counter clerk said that printer is not working from two days. I have face many troubles. so please short out this problem. vikas gupta
My [protected]@gmail.com,
Mob. [protected]

ARA is an important junction of eastern central railways in aspect of everyfield. Good amount of revenue is produced by ara railway station.passengers volume is always high at ARA railway station. but ARA is always cheated by rail officials of ECR. Lack of facilities at station complex is there. many trains don, t stop at ARA like patna secundrabad, patna indore, haridwar exp and so many are there. These trains connect important places of study and proffession where thosands of people of ARA stay.non stoppage of trains cause great difficulties. I want to ask railways if Good revenue and high population city is not criteria of stoppage of trains then what is the criteria. This is cheating to people of ARA.

I had complained to Railway Board, Railway Minister and IRCTC regarding harrassment by TTE. Except for IRCTC customer care, no-one responded. I am started to wonder if the entire railway board is spineless with no bones to take strict action or probably they are also part of this.

I am attaching my original complaint for which I have not got any response and I have nowhere to complain any further.

----- Forwarded Message ----
From: N Eshwar
To: [protected]@rb.railnet.gov.in; [protected]@rb.railnet.gov.in; [protected]@rb.railnet.gov.in; [protected]@nr.railnet.gov.in; [protected]@scr.railnet.gov.in; [protected]@sr.railnet.gov.in; [protected]@dli.railnet.gov.in; [protected]@scr.railnet.gov.in; [protected]@irctc.co.in; [protected]@rb.railnet.gov.in
Sent: Fri, March 25, 2011 11:00:05 AM
Subject: Re: Harrassment by TTE in Kerala Express (Train no: 12626)

Kind Attn:

Hon'ble Railway Minster
Chairman, Railway Board
Member (Staff)
General Manager (NR, SR and SCR)
DRM
Customer Service (IRCTC)
Indian Railways and Railway Board

Dear all,

Further to my email, since no action from your side is visible so far, I am highly disappointed by your callous attitude. We checked with Sanjay further events that transpired that and and found that TTE told them that on this ticket that only two of them can travel as the third one did not have any identify proof.

And TTE sold the third ticket to a lady for Rs. 1500. The passengers on this ticket had to accomodate themselves in 2 seats available. I am shocked to see such irregularities in Indian Railways and TTE taking under-educated passengers for a ride.

Regards,
Eshwar Natarajan

--------------------------------------------------------------------------------
From: N Eshwar
To: [protected]@rb.railnet.gov.in; [protected]@rb.railnet.gov.in; [protected]@rb.railnet.gov.in; [protected]@nr.railnet.gov.in; [protected]@scr.railnet.gov.in; [protected]@sr.railnet.gov.in; [protected]@dli.railnet.gov.in; [protected]@scr.railnet.gov.in; [protected]@irctc.co.in
Sent: Tue, March 22, 2011 11:35:10 PM
Subject: Harrassment by TTE in Kerala Express (Train no: 12626)

Kind Attn:

Hon'ble Railway Minster
Chairman, Railway Board
Member (Staff)
General Manager (NR, SR and SCR)
DRM
Customer Service (IRCTC)

Indian Railways and Railway Board

Dear all,

I had booked e-tickets for Sanjay Kumar, Umesh Yadav and Sushil Yadav on Tatkal Quota for travel on Train Number 12626 Kerala Express from New Delhi to Palakkad for date 22 March 2011 and I had received confirmed PNR [protected]. The details of the ticket are attached in the mail trail below.

As required for eTicket, I had taken the printout and provided it to Sanjay Kumar for their travel today. They boarded the train today morning from New Delhi and when the TTE came, they presented the ticket along with Sanjay Kumar's Voter ID card. The TTE started to ask for Photo-ID proof of other two passengers as well and told them that if they fail to present he would disembark them from the train in Mathura. They provided him Photo-ID proof of other passenger as well but he consistently threatened them and eventually Sanjay had to call my mother and have her speak with the TTE.

When my mother asked his name, which he did not tell; and told him that we had booked the ticket as they are travailing to our house in Kerala for work and why he is bothering them as they have presented the ticket and provided him the necessary proof, he said nothing and let them go.

As I understand and quoting what is mentioned in eTicket -- "One of the passenger booked on an E-ticket is required to present any of the identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt /Student Identity Card with photograph issued by recognized School or College for their students /Nationalised Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph."

This is not the first time it is happening, on two previous occassions as well this has happened on Kerala Express, once in North Division and once in South Central Division. Each time we have to intervene or the fellow passengers help to resolve issue. Probably, they may go through this issue once again tomorrow morning when they reach SCR Division and TTE harassing them once again.

I did not complain on earlier occasions but now I feel it was my mistake. It has become a routine feature of TTEs harassing under-educated passengers with eTickets to extort money. If you expect the person booking the ticket to travel along, kindly mention it so in the eTicket. I'll make a point to accompany them and ensure that TTE do not take advantage of situation.

It is a free country and everyone has right to use technology, if TTE expects under-educated passengers to use only "Printed Ticket", probably it is time that they need education. Instead of Indian Railways becoming modern, it is degrading day-by-day. I would suggest all of you to travel as an average passenger in these trains and understand the plight that an average Indian Railway consumer face.

Regards,

Eshwar Natarajan

Recently there was a tender raised and a new contractor has taken over the Parking license for Villivakkam Railway Station. Tender notice was published in the newspaper stating that for parking Rs. 4 on a daily basis and Rs. 100 for a monthly basis for two-wheeler parking and Rs.2 for cycle. However they are collecting Rs. 5 on a daily basis and Rs. 120 for a monthly basis for two-wheelers and Rs.3 for cycle. Even the tokens that they provide has the amount prescribed as in tender. When verified with them they were rude in replying and said that they would collect like this only.

Dear Sir,

I travellrd by train No.& Name:18238/Chhattisgarh Exp.# on 30.3.11 from Bhopal to Bilaspur. I boarded from Habibganj Railway station. My PNR No.:[protected] with transaction Id:[protected]. I faced real problem in Habibganj Station, Bhopal. There was no display of coach details in the station. The train came on the No.4 platform. I came without asking the position of A1 coach. Then was waiting for display of coaching. But perhaps they forgot upto last moment. When the train was entering the station, on that moment they started announcing the position of the coach and it was a real mess in the station . All the pssengers started running here and there as the stoppage was just for two minutes. When the train entered the station then only they dislplayed the coach numbers. It is a request to look after such incidents.So that the passengers do not suffer.

Thank you.

Dr. Chandana Mitra, Bilaspur, (Chhattisgarh)

The 04 seats in the train coach next to guard are reserved for disabled persons. But usually they are occupied by other fit people. Even guards do not stop them. Can railways deploy a police person in that coach who can take care of it so that the disabled are not deprived of their rights. The police person must be honest enough that he doesn't accept 10 rs as bribe and sell the seat.. Thanks.
Mrs mamta banerjee pls look into it if you have eyes to see and ears to hear other wise 20 lakh disabled are not going to see and hear your vote appeal.

I would like to pay attention for Indian Railways and North Eastern Railways -Gorakhpur officials regarding gaudge conversion between Gonda and Annand Nagar via Naugarh, Barhni. Since Trains are running between Gonda & Annand Nagar Only, We commuters are facing lot of problem during Train Change at Anand Nager Speciaaly for Old Aged, Ladies & Patients.
Another issue is Trains Between Gonda and Anand Ngr are Very less as compared to Year 2007-08. At this route Huge no of Population are living in mumbai/Delhi/Banglore and other parts. They are really facing a lot of problems during train change at Gonda (Frequncy is very very less) and two Train Changes at Gorakhpur & Anand Nagar.. For Exmple If I want to Travel 73 KM from Gorakhpur to Naugarh, It takes almost 5 to 6 Hrs to reach after change one Train in at Anand nagar. My Humble Request to all Railway Officials either speedup the process for Gaudge conversion between Gonda & Anand Nagar or Increase in Train frequency between Gonda & Anand Nagar...

I am thoroughly dissapointed by the indecent behaviour and poor service of the railway staff's inside Rajadhani Express (12432) scheduled from Nizamuddin on 22 Dec 2010. This train was delayed by 7.5 hours and reached Mangalore (from where I boarded) at 01:15 AM on 24th Dec 2010. Following are the few incidents I would like to bring to your kind notice,

1. Train delayed by 7.5 hrs both at source (Mangalore) and destination (Trivandrum) causing us to miss the connecting train from Trivandrum to Kanyakumari on 24th Dec morning.
2. No proper Food and Water supplied in the train through out the journey. On requesting for Breakfast on 24th Dec morning, we were given harsh response by both the waiter and the bed roll supplier.
3. Bed rolls were not provided at the time of boarding. The berth's (A1-3, A4 - 7, 9) was occupied by other passengers while I and my family boarded the train in the mid night at 01:15 AM.
4. On repeatedly requesting for Bed rolls, the person in charge provided us with "used" bed rolls which was disgusting.

I have filed a TDR (for PNR # [protected]) for the delay which has caused severe loss to me and my family in terms of covenience, moral and money matters. I request you to kindly do the needful with the Refund amount and also request you to take such matters seriously in order to keep the reputation of India's premium train - Rajadhani Express.

Regards,
Gautam

dear sir,
i want to lodge a complaint on indian railways because of the late arrival of trains.
1.i am waiting for the secunderabad patna express on november 14, 2010 at patna junction(train no:2791) from 7.10 pm, its right time till 12 pm.

2.this is the second time i have been waiting...always the train comes late.there is no response in the station managers room at patna.perhaps the person most of the time will not be in his seat.

3.the additional superindent (commercial) is not responding properly. there is no complaint sheet available at the station.

4.the train was stopped for 4 hours in nearby stations eg.danapur...no sorry annoucements.

5.this is not we expect

sir, i wish to lodge a complain against a tc/ booking clerk and dy. station manager of Gaya jn. (e.c.r.) i travelled from gaya to Howrah by train no. 3010 on 02.10.2010 vide ticket no. E [protected] and E.F.T. no. B577023. this ticket was issued by the TC/Booking clerk after demanding a bribe of Rs. 200/- which i had to give after all my protest failed. i went to Dy. Station manager to file a complain against the said corrupt booking clerk but to my utter dismay the dy. station manager of gaya jn. rudely rebuked me saying that the complain book is finished and he has no fresh copy of complain book and if i persist i shall not be able to purchase any ticket from the current booking counter. it is very shocking that a senior official of the largest railway network in the world could behave in such an appalling manner and disgusting behaviour.
you are hereby requested to please look into this matter at the earliest and take appropriate action against the officials to redeem the image of Indian Railways.
The Hon'ble Railway minister is also requested to please take this complain into her consideration and do the necessary action as she deems fit.

syed Tanvir Ahmed, Advocate
High court, Calcutta.
Residence;
97/1D, Topsia Road, 3rd floor,
Kolkata-700039 (W.B)
Mobile No. [protected]