Indian Railways
Reviews and Complaints

Hi,
Azad Hind express is running almost 8 hrs late from schedule everyday. This causing inconvenience to passengers. It is said by railway dept that the delay is due to safety of people. If a government cannot ensure safety for night running trains then the late schedule will remain for ever. Is it enough reason for creating inconvenience. I had booked this train tickets assuming I will reach my destination in the morning. But now if it reaches in the evening, I have to go for flight tickets. This is ridiculous.please take necessarry steps.
Sujoy

I, Jatinder Singh S/o S.InderPal Singh booked an Confirmed E-Tkt on 131-Up / Train No.2459, NDLS ASR Exp from New Delhi to Amritsar as on Journey date 10-09-2010 against PNR No. [protected] and Trasaction ID : [protected] from Agent a/c of IRCTC on line Tkt reservation system. Further my Booking status : Confirm; Coach : D6; Seat No.:98 & 102 (D6). But to my surprise, at the time of boarding in the train, I found that 'There is NO Reservation Coach/ portion of a Coach whre I can get my Reserved seat to do the journey. I also informed the matter to the On-duty Guard of the Train, but found a more helpless condition of the person who informed me that 'The said train is running with ONLY 90Berth Coaches and No Reserved Coach or porion of a Coach to find my Seat against which I booked the Confirmed Tkt from IRCTC. The Guard, certified the fact on my Electronic Reservation Slip with his signature & date.

Now, as a result of the above situation, I had to take a lot of Tension, time loss and Pain to reach to my destination, i.e., Amritsar by alternate means making huge unexpected expenditure and moreover I had to suffer a lot in respect of my Relatives, I gone to Amritsar to Attend the death Ceremony of my close Relative.My Wife Herleen Kaur has been Pregnant & suffer so much pain in between Journey.when i Boarded to train i searched for my seat & found that there was no seats after 90 berth in the trian.Atlast T.T came to us & demanded bribe, I refused to gave him the bribe.He thrown us out from the train at Ambala station.My wife requested him alot but he refused to help us.My wife was in pain, I stayed on the Ambala Station for more then 4 hour.My wife was in need of a doctor but there was no doctor on the station.Then i managed to took the taxi to nearest hospital.

Therefore, I do hereby request you to do the following at the earliest, please.
1) Refund my reservation amount for which I was not provided any Reserved seat against my booking.

2) Intimate me the Reason behind such an unexpected, unwarranted harrassment with an bonafide passenger on 'Indian Railways'.

3) How the IRCTC authority is going to Compensate towards my 'LOSSES' in respect of Money, Time and Pain above all damage to my Service due to the above stated situation.

I expect that, the Concerned Authority would respond to my Genuine complaint within a reasonable and justified time and take the Proper measures to Compensate the Victim of 'non-compliance of Promised services after taking payment for the same'.If you failed to reply me then i will go to the Legal Services.

Thanking you and waiting for your reply,

Jatinder Singh
Mobile:-[protected]
mail : [protected]@yahoo.com

Dear sir,
I have booked a ticket of 9707 aravali express as on 8/9/2010.
The officer has charged me rs 300 for ticket (actual cost 239).
And the same ticket was aleady booked to other passenger.
My pnr no [protected]. s5 20.
Other passenger pnr no [protected] s5 20.
Incharged officer in train say do what you want. I want my refund back.

Dear Madam Banerjee,

I would like to bring forth the nuisance that the Railways employees have created in Mumbai. I have booked my tickets with my wife, mother and 84 years old grandmother. Despite requesting several times at the station counter for issuing lower berth tickets for senior citizen, the railways ticket issuing officer refused to issue lower berth and resultantly has issued a side upper berth for my grandmother.

I would request your kind attention on this, and understand how is it possible for an 84 year old lady to access her side upper berth as well as access toilets throughout the journey... It is shameful that such a ticket was issued by shameless ticket issuing officers in Mumbai.

Ticket information:
PNR No: [protected]
Ticket No: [protected]
Date of Journey: 24-11-2010
Journey: Train 2952 (New Delhi to Mumbai Central)
Ticket Issued on 26-08-2010 at 15:13 hours
Berth Type: 2nd AC

Thank You,
Anuj Jain, grandson of Smt. Kamladevi Jain

The introduction of the side middle berth in the sleeper coaches of trains has made train travel a nightmare experience. The original 8-seater systems was quite comfortable and could accommodate (most of the time!) both passengers and luggage even on long-distance trains. Now with the additional side middle berth being introduced, there is a terrible squeeze. It is impossible for three persons to site and travel on the side berth, since they necessarily now have to site facing the passage and obstruct the movement of people. This leads to constant irritation and several knocks to knees and feet!

As for the person having to sleep on the side middle berth, he/she has no access to the fan or window and can barely breath in the confined space even as the person in the top berth is squeezed against the roof! Incidentally, the side middle berth is also across the emergency window/exits! In case there is an accident or fire, there will be no easy access to these escape routes. Given the increasing number of accidents and other disasters in trains such as fires, the new berths are a virtual death sentence to passengers.

If the Railways under Minister Laloo Yadav want to earn more revenue, let them introduce more bogies to accommodate more passenger or raise fares, honestly! This introduction of a middle berth is a major fraud and hoax on the travelling public.

The night mare for long distance travel has to be experienced to be understood.

I with my wife and daughter boarded train no.2445- Uttar Sampark Kranti Express on 21.04.2007 at 11.30PM for Jammu. My seats were reserved in Coach No.S5 with birth no. 41 to 43. I was stunned to find that some people had already occupying my seats and inspite of my showing them the duly reserved ticket, they declined to vacate my seats and instead started using abusive language. They claimed that they have been alotted these seats by TTE Sh.Manjit Singh. When I traced the TTE Sh.Manjit Singh, he was under the influence of liquor and was sitting in AC compartment of the train. On that very day, no TTE of railways ever came to our compartment S5 to check the tickets upto Jammu. The compartment had more than 40 passengers who were not having reservation in that very compartment. But so called TTE Sh.Manjit Singh who was responsible for this situation was enjoying in AC coach . I am of the opinion that all these unauthorised people had paid extra money to TTE Sh.Manjit Singh for being accomodated in coach S5. When I approached GRP staff on duty in the train, they also did not cooperate. I and my family could not get our reserved seats up to Ludhiana.

We had complained against the station manager Sh. Satish Yadav, who due to his vested interests bypassed the recommendation of Sh. Kailash Vijayvargye, Minister for Public Works Deparetment, Government of M.P

On 12/6/05, I had to travel from Indore to Mumbai Central ( 2 seats) by train no. 2962 in class 2-AC, the PNR no. was [protected] Sh. Kailash Vijayvargye, Minister for Public Works Deparetment, Government of M.P, on his letter head recommended to confirm the reservation in VIP quota.

On being contacted to confirm the reservation at 12.30 in the noon, Station Master Sh Satish Yadav informed that as M.Ps are traveling on that day, it will not be possible to confirm the seats in 2-AC class. He asked me to get a ticket for 3-AC which he assured to confirm from VIP quota of 12 seats. I bought ticket of 3-AC class for 2 persons (ticket no. [protected], PNR no. [protected]).

Inspite of the quota of 12 VIP seats and assuring me of confirmation of seat in 3-AC, Sh. Satish Yadav deliberately did not confirm the seat due to his vested & malafide interests. When I tried to contact him on tel no. 2527585 in this regard, his phone was continuously ringing between 1pm to 4 pm but he did not pick up the phone as he had dishonestly allotted the seats for his vested interests.

I request that a genuine enquiry should be conducted in the matter to find out as to who was so important to whom the seats from the VIP quota were allotted by Station Master, Sh. Satish Yadav.

I was travelling with my wife in 2835, Hatia - Yesvantpur Superfast Express on last Tuesday (22-Jun-2010) in coach number B3. From the beginning of the journey there was no water supply in the toilets. To add on top of it, suddenly on the day 1 of the journey, sometime after midnight the ACs stopped working in our coach. Initially we didn't realized, however during early morning (of day 2) all passengers started complaining. Since it's summer and there used to be absolutely no air ventilation in the AC compartments, it started suffocating inside. We kept complaining to the attendant, to the Ticket Checker and whomever it was possible, but everything went in vein. We kept asking for the complaint book but no one availed it to us (actually it was no where there). Finally during 7:3o in the evening the attendant informed us that one of the compressors has failed because the compartment was manufactured during 1997 and it cannot take the load. He kept postponing a fix for this issue and finally with utter nuisance we reached Yesvantpur. It was nothing but a horrendous journey (courtesy our great Indian Railway), which I pray no one should ever have in there life. I've the following questions:

1) How can a department like Indian Railway be such irresponsible to give a green flag to such long distance train, without absolutely not checking the technical fitness of all compartments?

2) Most of the passengers who travel in this particular train are patients (because of well connectivity with Vellore). What if someone would have lost there life inside because of the suffocation? Who should have been held responsible for that?

3) We've paid money for travelling in an AC compartment. Will Indian Railway refund the money because we faced the trouble?

Sir,

Complaint against railway reservation counter – In general regularly we face
That as we have demanded on reservation form (never been allotted)

1. Never has been given allotted – says if you want choose you will get waiting (We Have Demanded Lower Berth)

From To PNR No Ticket No Date Coach No Berth

Nagpur Nasik Rd [protected] [protected] 10/07/2010 S4 29 MB
Nagpur Nasik Rd [protected] [protected] 10/07/2010 S4 30 UB
Nagpur Nasik Rd [protected] [protected] 10/07/2010 S4 32 SU

Return Journey
Nasik Rd Nagpur [protected] [protected] 11/07/2010 S1 35
Nasik Rd Nagpur [protected] [protected] 11/07/2010 S1 38
Nasik Rd Nagpur [protected] [protected] 11/07/2010 S1 48

2. Railway Ticket was demanded –
a) For Nagpur to Gwalior signal Ticket
b) They has issued in two Parts Ticket

Particulars as following: -

From To PNR No Ticket No Date

i. Nagpur Jhansi Jn [protected] [protected] 10/06/2010
ii. Jhansi Jn Gwalior [protected] [protected] 10/06/2010

We requested for Help us to have Customers Service we can Have Comfortable Journey After plan also we are not able to get due Railway Staffs

With Regards

Sanjay Bhandarkar
Ex-Serviceman
Plot No – 73, Popular Housing Society,
Amravati Road, Wadi, Nagpur 440023
Tele – [protected], [protected]

I, V.K. Shukla, am travelling with my daughter from Gorakhpur Junction to Howrah on train number 5048 (Purvanchal Express) in coach no. S8 seat no. 15, have not been given confirmed seat even though some seats are vacant.
I had a RAC ticket which should be confirmed before waiting tickets. I and my daughter have to share one seat even though some seats are vacant. The TTE is confirming some waiting tickets but not the RAC ones.
The train is about to reach Barauni. This is highly irresponsible on the part of Indian Railways.

Complaint about the misbehavior of TTE - Mr. N.Devasundaram, Deputy CTA, Erode

I am a doctor practicing in Kochi. I had to travel by the Nagore Express from Ernakulam Jn. to Ottapalam on 29th. May 2010 for an emergency purpose. Since it was an emergency, I could not book my berth in advance. However, on suggestion from the Railway enquiry, I bought a regular ticket to Ottapalam and decided to try my luck of getting a berth with the TTE. I boarded the S2 coach and sat beside the Police constable who was the security in charge in the train. The constable reassured me that there were berths available and that I need not board the general unreserved coach. The train soon left the station and started moving at high speeds.

The TTE Mr. N. Devasundaram reported for his routine check whereupon I requested him to allot me a berth, if possible. He said it was not possible at all and that I should try my luck in the AC coach. He also added that I should leave the coach immediately. I walked up to the AC coach only to be told by the TTE there that there was no berth available in the AC coach too. I walked back and requested the TTE Mr. Devasundaram to somehow allot me a seat till Ottapalam. He retorted very rudely and asked me to go out of the compartment. I walked ahead and sat in one of the vacant seats in the S2 coach, waiting to alight when the train stopped next, to go to the unreserved compartment, as there is no connection of the rest of the compartments with the unreserved coaches. This was when the TTE approached me again. He was very rude. He asked me to go out of the coach. I asked him how I could get out of the coach when the train was moving. He did not have the patience to listen to me, but told me that I should not be seen next time he comes that way. I walked along the aisle and stayed close to the door to alight and get into the unreserved compartment when the train stops at the next station. Soon afterwards, the TTE came up again with a shower of abuses. He threatened to impose a fine on me... I asked him to fine me immediately. I produced my ticket and told him that I'm a person who obeys laws of the land that I was only happy to pay a fine as I had erred by entering a reserved coach without a reservation. He fined me. Now, I requested him to be a little more polite with passengers... he started abusing me... I asked him his name and designation when he flew up in a big rage and continued hurling abuses... and that he is willing to fight a case upto the Supreme court if I'm to face him legally. He asked me to get out of the apartment immediately. I told him that I'll take this case of misbehavior with the concerned authorities... I got out of the compartment at the next station and continued my journey in the unreserved compartment.

As a patriotic Indian, I feel depressed when I think of such arrogant public servants... It is a disgrace for the country as well as the organization to have such people on rolls... they should be taken to task and reprimanded for their improper behavior. I fervently hope some authority in the Indian Railway sees this posting and takes appropriate steps against this extremely arrogant railway employee Mr. N. Devasundaram, Deputy CTA, Erode.

Dr. Prasanth Pillai
[protected]@gmail.com

Devgiri express 7058 which is suppose to stop at Thane station for 2 times to short plate form stopped once and the passengers travelling from last 5 coaches ( B1, B2, A1, S12, General and ladies) were not able to get down. It has given the mental physical harashment to all passengers travelling by this coaches. All passengers has to go to Dadar and come back without any reason. I hope you will help us to get the culprits fined and get the compensation to us.

dear sir
we were travlling by train no 0892 new delhi to durg dated 13/05/10 in ac 2 tier coach a1. train was delayed by 15 hrs my pnr no [protected]. when we entered in our cabin we saw so many plates & empty bottles & food particles was laying on birth, so many cokroches & insects small mouses in cabin. my child had refused to entered in cabin, in toilets there is no water in taps. when we asked to coach attended he said what can I do. I demanded complaint book from tt he said I dont have complaint book. another passengers told us some tts & another staff taking dinner in the cabin & they left all waste food material. sir only we know how did we spend 24 hrs. sir we want to bring in your notice what happing with ac passengers in indian railway. my birth no was 39to41.

Sir,

This is to bring to your notice that the food served in 2703/2704 Falaknuma Express from SC-HWH-SC is completely Veg. There is no option for N-Veg food and furthermore the food quality is worst ever than it was 3 years back. Once I asked one of IRCTC Boy and to my surprise what he told is as follows:-
"Sir, the owner of this catering is a Vegan so still he is here no N-Veg is to be supplied".
Its a punishment for guys like us to just survive on this veg food and with only egg available (which better to be avoided). The quality of chappati that is served is soo hard that one would break his.her teeth.

Similar is the coach maintenance as we find cockroaches and rats running everywhere. Many of a time I have written in their feedback form but nothing seems to happen. This is not only in 3 Tier, but also in AC II Tier. Its a menance.

This train is one of the best train like us guys travelling from SC-HWH and back.

It would be very good if these things are looked into which will no doubt make the train to the best likings of its passengers.

With best regards,
Subhro Gupta

I m Surendra khandelwal from new Delhi. I traveled from Mumbai central to Nizamuddin station in Delhi, by train "Golden temple mail" on date 19/4/2010. My ticket was not conformed, one man came to me and said that he can arrange a ticket for me. He took Rs. 3000 from me and gave me a fake ticket for the train and told me that after Surat station T.T. will give me my seat in 2tier A.C. coach. But when T.T. came he told me that this is not a valid ticket and i have to pay penalty now. Then he made a new ticket for me in the normal non-a.c. coach for Rs. 820. And all those fake ticket brokers at the Mumbai central station are doing this work in the presence of railway police and other railway officers. And i was not the only victim, there were many other passengers who suffered a lot because of those ticket brokers. Please take some needful action against these type of anti-social elements of society as well as against the Railway police and officers who are involved in these activities.

I was travelling with my family from Kopargoan to Bangalore in Karnatak Express, reserved compartment S-2 on 17th April. During the day time I understand that most of compartment become unreserved compartment and passenger with open tkt also travel in reserved compartment. However I had problem during the night. There were so many passengers with unconfirmed tkts travelling in my compartment. When I enquired with Ticket Examiner Mr.S.Sivanand, I was told that such people also paid the same fare and travelling without the facility to sleep. Almost all the side upper births were occupied with 2 or 3 passengers.

My query is, whether any number of people with unconfirmed tkts can enter the reserved compartment ?
If no, who is responsible for evicting such passengers. If yes, why other passengers to pay reservation charges ?

It appears indian railway issue the tkts recklessly to earn more during the vacation / summer season, instead arranging more trains. Each compartment was filled with 50 % more than the allotter seats/berths, resulting horrible experience to passengers, who booked the tkt well in advance and the compartment become very unclean due to over crowding.

dear sir/friend

Its my experience that mumbai is beddest city in the world and mumbai railway police is worst part or railway and no one has care for tourist and to help them.
At railway station I want to ticket to travel ahmedabad and a agent find out me and told me to help me in getting ticket he told me that I have to spent 800 Rs. for that but after few time the train is about to leave station he comes and ask another 700Rs. when I refuse to give him he and his few friend come and tell me "MAR DENGE _ AND TERI TO _" LIKE FOOLISE WORD "and when I told to they tell"kuch kam ho to vaha aa jana "AND they gone away. Like this police is also involved with them.
So I tell to every people INDIA IS VERY GOOD INDIA VALE VERY BAD"

I, Sreekumar P (43 yrs), with due regards would like to bring to the notice of the Hon’ble Authority that I had purchased 2 tickets through internet reservation bearing PNR No. [protected] & [protected] from Mangalore to Aluva on 21.03.2010 & 01.04.2010 respectively for the journey to be performed on 04.04.2010 by the Train No.6603 in 3 AC. During this travel my Dad (73 yrs), my son(13 yrs) and my daughter (6 yrs) was along with me.

When I took the above tickets through e-net my first ticket status was W/L 2, 3 & 4 and second ticket status was W/L 8 which was booked later. On Journey date when I have checked my tickets before chart preparation the status was updated to W/L 1, 2, 3 & 6.

I have noticed that the chart was not tagged at the time departure for confirming my tickets so I have no other choice rather than get into 3 AC. I approached the T.T.E and he told me to wait in another compartment since he was busy with chart sorting. After some time when he came and verified my tickets he told me that my tickets are cancelled tickets. I was shocked to hear and further to see that he was alloting berth to W/L 4 & 5 in front of me. I requested so many times to allot me at least 2 tickets so that my father and my daughter can sit there. But he behaved unethically, used harsh words, refused to give the same and charged penality Rs.1387/- for traveling without ticket. This is really surprising policy of indian railway where the the wait-list e-ticket will be automatically cancelled after chart preparation. Eventhough the railway department had provided one more 3 tier AC coach due to heavy rush my ticket was not considered.

I had no other option but to travel in the same train since I have to reach cochin next day itself. The whole night was sleepless and uncomfortable standing journey for me and my family. I travelled a lot in Indian railways and never faced this type of treatment from any railway officials.

In view of the facts stated above I request you to look into this matter and take strict action against the faulty person, who has committed this illegal activity, so that no body can dare in future to commit such type of activities which are spoiling the image of our respectable Railway department. It is also requested that the excess fare charges taken from me as fine may please be refunded and a compensation of Rs.10000/- must be paid to me for the physical and mental harassment faced by me and the activity against my dignity/prestige, otherwise I would have no other alternative but to proceed in the court of law.

Regards,

Sreekumar P
DGM (Fin & Admn)
R F Motors Pvt. Ltd.
Skyline Gateway Apartments
Edappally, Kochi - 682033
Phone - [protected]
Mobile - [protected]

The Sampark kranti express which runs from Delhi to patna has 9 seats in a coach, but the seat number issued in the ticket is for 8 seats in a coach of 3 - Tier.

If an elderly person reserves a ticket for lower berth, say seat number 9, he will actually get the Side Upper berth according the seating arrangement there.

Same would be happening with other trains with similar arrangements.

Its actually a fraud done by Ministry of railways giving us printed tickets with wrong berth information.

I and my mother had aboard the Kalinga Utkal Express from Sagar (M.P) to Bilaspur (C.G). As we entered the sleeper coach we were shocked to see so many unreserved passengers lying and sleeping inside the sleeper coach. It was very difficult even to walk or even place our foot on the ground. We were loaded with our luggage and locating our seats that to at such a time of 1:00 AM was a nightmare. Those who were sleeping on our berth, when we told them that this is our berth they misbehaved with us and they even abused us and were not allowing us to enter inside. What is very strange that all this "tamasha" was going in front of TTE who was present at the coach. Anyway we got our berth but there was no space to put our luggage. Hence, we put our luggage on our berth and tried to sleep any how but all in vain. Whole journey was disaster, at all station many where entering the coach without reservation. The coach was dirty, noisy, crowd and frustrating.

On another day while going from Durg to Bina, when the Bina station was arriving many "sabjiwalis" were carrying many, large and heavy bundles of vegetables. They kept these bundles on the way of exit. When the station came and train halted I was trying to get down the train carrying my luggage; one of the "sabjiwali" pushed me back heavily and shouted at me saying 'Maine bola na tujhe rukne ko?" I really don't understand who was she to yell at me. She was the one unauthorized inside the sleeper coach.

Then why should any body reserve their tickets, if they can travel more conveniently than those reserved ones. It shows our poor management, performance and dedication of railways. This was just one case we had lot more troubles while going and returning back from Sagar. One more thing I want to add Why we always had to change our train either at Bilaspur, Katni or Bina. Their should be regular and direct train from Durg to Sagar as the route is someways same. May be all these "tamashas" are the regular jobs going inside the Sleepers. Sleeper coach has now became worse than the General ones, any body can enter the sleeper mostly those who has their nature undisciplined, rude, manner-less, very unfair showing their low class category.