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These guys are a real piece of work. We have been doing the service for them for over 2 years now. They are always behind on there payments. We cut then off due to nonpayment. What was there response, re-dispatch all the work orders to another company and we have yet to hear anything about payment.
Terrible business practices, total idiots.
Heres a few numbers for ya to call if you can't get thru the 1-800 number. Being one of there service providers, I have access to people emails and so forth.
OWNER OF INFINITY SPAS: Dave Hatley
EMAIL: [protected]@aol.com
Customer Service: Robin Davis
EMAIL: [protected]@infinityspas.com
Dispatch Manager: Jason Henery
Email: [protected]@infinityspas.com
Direct Line: [protected]
Try that if you can't get thru with the 1-800 Number.
Good luck folks.
LOL, not sure who posted this but what a laugh!
I have no problem with it, hope it was one of my guys!
Thanks John.
Hi,
To make a long story short, as of 10-31-2008 I was notified that Infinity is going out of business, by the company that they hired to handle the process.
Regards,
John
GREAT! I bought an infinity spas April 2008. I need to have it serviced... It sprung a leak! Guess I'm on my own. Surely they have to honor their warranty?
Wow! I bought one in April too. It's loosing water, head cushions are coming off. Uh oh. Please anyone update if they have further info.
Infinity spas went out of business and is no longer holding up to the customers warranty on their spas. We purchased our spa in April at Costco, AndCostco is taking care of the warranty issues. Thank God they are doing what is right for their customers! For costco warranty issues for infinity spas call [protected]
Good news is if you purchased your spa from Costco they have a 2 year return. If you are purchasing a new tub I would also stay away from Dreamwater Spas / Whirlpool Spas(they are also owned by David Hatley) Good luck in with your returns.
To anyone reading this, if you have a problem with a spa I can help you fix it, just check my profile and contact me.
ATTN:
ANYONE DEALING WITH DAVID HATLEY!
The following is in no way a slander of character. Only facts.
My neighbor had a business in small town Mississippi. Making spa covers. Business was in trouble and Hatley offered to buy the company, with assurance that employees of 35+ years would keep their jobs, and nothing would change. The original owner stood with Hatley and announced the change with tears in his eyes to all of his employees. This came about approximately November 2012. Well last night he had tractor trailers backed up emptying the place out and local police would not let anyone on the premises. Approximately 50 employees wake up today with no job. David Hatley is a professional con artist. He has horrible reviews all over the Internet from people he has screwed over. I encourage anyone reading this to do your own research on David Hatley before doing any business with him. I cant say for sure but I think what he is doing is buying these small businesses, filing bankruptcy, and stealing the company accounts.
WARNING! WARNING! WARNING!
Again, I warn you do not deal with David Hatley the spa cover guy. More than likely you will regret it.
Additional Information
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BBB file opened: 10/31/2006
Contact Information
Principal: Mr. Dave Hatley
Customer Contact: Linzi Brock
(Customer Contact) Christine Cox
(Customer Service) Otis James Hewitt
Business Category
Spas & Hot Tubs - Dealers
Alternate Business Names
The Great Spa Manufacturing Company Inc
Reference: http://www.bbb.org/knoxville/business-reviews/spas-and-hot-tubs-dealers/infinity-spas-in-johnson-city-tn-90004105
Other websites containing important information and reviews on David Hatley:
http://www.poolspaforum.com/forum/index.php?showtopic=13549&p=75097
Infinity Spas — Don't Pay There Service Providers