ING’s earns a 4.0-star rating from 1 reviews, showing that the majority of banking clients are very satisfied with financial services.
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Competent and Friendly Service
I recently had a very pleasant experience with ING Deutschland. The bank representative I interacted with was extremely patient and helpful in resolving an issue I had with accessing my account. It was a joy to work with someone who was both competent and friendly. I appreciate the excellent customer service provided by ING Deutschland.
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Pros
- Robust digital banking platform
- Competitive interest rates
- Global presence with diverse services
- Strong focus on sustainability
- Award-winning customer service
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Cons
- Limited physical branch presence
- Exposure to European market volatility
- Relatively lower brand recognition in the US
- Some customer complaints on digital service issues
ING Complaints 0
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Is ING Legit?
ING earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
ING has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Ing.de has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for ING have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
About ING
Customers can also access online banking services, which provide a convenient way to manage finances, make payments, and transfer money. The bank's online platform is designed to be user-friendly, allowing customers to conduct their banking activities efficiently and securely.
For those interested in investment opportunities, ING provides options for both beginner and experienced investors. The bank offers various investment funds and products to help customers grow their wealth according to their risk appetite and financial goals.
In addition to these services, ING also caters to businesses with solutions that support their financial needs. This includes business accounts, financing options, payment solutions, and cash management services to help companies manage their daily operations and long-term strategies.
Insurance products are also available through ING, providing coverage for life, health, and property to help customers protect their assets and plan for the future.
Overall, ING aims to deliver a comprehensive suite of financial products and services to meet the diverse needs of its customers, with a focus on convenience, accessibility, and security.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with ING in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Mention key areas of concern such as customer service, product quality, fees, etc.
- Provide details about any transactions or interactions you had with ING.
- Explain the nature of the issue clearly.
- Describe any steps you've taken to resolve the problem and the response from ING, if applicable.
- Share how the issue has personally impacted you.
5. Attaching supporting documents:
- Attach any relevant supporting documents that can help validate your complaint.
- Avoid including sensitive personal information in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to specify any financial losses incurred.
- Utilize the 'Desired Outcome' field to outline the resolution you are seeking from ING.
7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.
- Double-check all details and make any necessary edits for clarity.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
- Stay engaged in the resolution process and follow up as needed.
Remember to follow these steps carefully to effectively file your complaint against ING on ComplaintsBoard.com.
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ING Contacts
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ING emailsinfo@ing.de100%Confidence score: 100%sebastian.franke@ing.de94%Confidence score: 94%Financesebastian.goeb@ing.de94%Confidence score: 94%Communicationalexander.baumgart@ing.de94%Confidence score: 94%Financecarsten.brzeski@ing.de94%Confidence score: 94%Executivethomas.bieler@ing.de93%Confidence score: 93%stefan.schicketanz@ing.de93%Confidence score: 93%franziska.marie.biehl@ing.de93%Confidence score: 93%
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ING social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 25, 2024
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