Instacart review: Delivery order never received but was charged

I placed a delivery order through Kroger.com on 1.05.24 @11:30am. I received a text message stating that the delivery time would be between 12:15-1:15pm. I then received a text advising that my shopper (Alissa R.) had started working on my order. Next message was telling me she'd checked out, and I got a receipt way before the order was delivered. The order time was updated to 2:30pm. My delivery instructions state: Please ring the doorbell when delivered, and I am fine with the groceries being left in front of my door. It also includes the building number and apartment number. I got a text from the driver @2:29pm that included a picture of an apartment building that was clearly not mines, and there were absolutely no groceries in the picture. She not only charged my card for the groceries, but she also got her shoppers tip, and used all of my rewards that I cannot get back from the store to use on an order I would actually receive. This is the second time one of your drivers have done this to me. You may want to screen the individuals thoroughly so that these types of situations do not end in a lawsuit.

View 0 more photos