InstaMed
Reviews and Complaints

Paid my dr bill through them and no one ever received it they kept my money

I was tricked into registering for their premium plan when I was only trying to register for payer payments. I would never risk having my clients use this company to make payments for my services.

I was making payments for Part D premiums. They were mailing prepaid MasterCards to my provider who did not know what to do with them probably. Provider did not credit any payments from me. What a mess!

I did business with a doctor three years ago. His office staff was horrible, I paid in full, all is over and done with. Now three years later, I am getting DAILY emails from Instamed as well as snailmail saying the credit card I have on file is going to expire. I am very upset that they even HAVE a credit card on file. I called Instamed, talked to a friendly woman who promised to do what she could, but they continue. Must I sue for harassment? Stop it already! Even if I DID ever go back, I would renew the credit card then. But now that I know they share with Instamed, all the more reason to avoid the doctor.

INSTAMED IS EXTREMELY DIFFICULT TO DEAL WITH. DIFFERENT STORIES FROM EVERYONE YOU TALK TO IF YOU CAN GET SOMEONE TO TALK TO. THEY CAN SEND A PAPER EOBS WITH VIRTUAL CREDIT CARDS; BUT NOT PAPER EOBS WITH A CHECK THAT CAN BE CASHED. THE VIRTUAL CREDIT CARDS, THE DOCTOR HAS TO PAY CREDIT CARD PROCESSING FEES TO GET THE PAYMENT. SUPPOSEDLY TO GET A PAPER CHECK I HAVE TO SIGN UP FOR EOBS THAT GO TO ANOTHER WEBSITE THAT HAS TO LOGGED INTO TO GET THE INFO. I WAS TOLD IF I DID THAT I WOULD GET EFT AND ERA, IT SEEMS I CAN'T GET EITHER. I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE. I WISH I DIDN'T EVEN HAVE TO GIVE THEM A SINGLE STAR AT ALL.

I paid for multiple medical services using Instamed on Jan 18th through my Anthem account thinking I was being responsible. A month and a half later I get outstanding bills from the providers stating I still owe them money. I called the providers and they confirmed I still owed them money. I called Anthem they stated I would have to call Instamed. I called Instamed and gave them the dates that they removed the full payments from my accounts - Jan 20th... and why had providers still not have been paid? They said they would refund me the amounts within 5 days so I could pay my providers directly, which I immediatly did - requiring more phone calls. Now...3 weeks later, InstaMed has only reimbursed me for 1 of my payments! Requiring more phone calls and legwork. What a huge headache! I feel blessed I have my wits about and ability to navigate all this BS.

I made a payment through them 10/10. It is now 12/10 and the payment has not gone through. I am drowning in bills and do my best to pay on time and because of it not going through I am being sent to collections. In addition, I connected both InstaMed to the payment beneficiary and they did not know who InstaMed was. When InstaMed was asked for an EFT number since it was a direct deposit, they DID NOT Have one. They could not provide actual information, only a Merchant ID number. This bill is for $68.87 and I cannot pay that amount once again. I have my chase receipt, InstaMed receipt, but Acute Solutions has not received the payment. It will be another 30 days before this claim gets figured out and we don't know what they will say. This is bad business. I am a responsible patient and do my best to pay my bills, and I pay thousands of dollars in medical bills already for my daughter who has a medical condition. This is not okay.

In February InstaMed made a billing error affecting several thousand Geisinger Health Plan customers. According to Geisinger, InstaMed failed to make automatic withdrawals of premium payments. The next month InstaMed sent customers their normal email alert that funds were about to be withdrawn, but it was double the normal amount, without explanation. Calls to Geisinger directed customers to contact InstaMed. Complaints made to InstaMed were met with extreme resistance and failure to even acknowledge their mistake. In fact, rather than accepting responsibility, InstaMed directly blamed Geisinger. While InstaMed's error did not over-bill Geisinger customers, it caused havoc with customers' accounting due to the trust of automatic billing and withdrawals. It also comes at a historic time of financial stress due to the Covid-19 crisis. InstaMed should be required to compensate Geisinger customers for their error, if not voluntarily then by a class action lawsuit.

I went online to pay a doctor bill here in Las Vegas to Procare and when I typed it in their website popped up. I went ahead and payed it and a couple of months later did the same with a second bill. I kept on receiving more bills and was thinking accounting hadn't caught up yet. Turns out they are not affiliated with the Procare I have out here. They took my money though and now are just keeping it. My Bank is not able to get it back so I learned my lesson. DO NOT DO ANYTHING OR HAVE ANYTHING TO DO WITH INSTAMED. They are a scam site and are there for the express purpose to separate you from your funds as evidenced by the fact their name pops up when you try to pay your bill online.Must be run by a Nigerian Prince!

This company is horrible! On Dec 4th, I received in the mail a payment from a client and it was that I had to collect payment by November 30th. I have proof on the envelope that it was sent on Dec 1st. I talked to 4 different people on how to get set up with EFT for personal payments and all 4 were rude and said that someone else at another number can help. *** my last rep - hung up on me. There voicemail message makes you press 5 no less that 10 times and brings you back to the original message - so it cycles and you get nowhere. You have to select the thing that is not true in order to talk to a rep. *** single rep I have ever talked to lies . My per hour rate per client is now approaching less that minimum wage bc of the hassle with working with this company

I made a payment of $68.87 through InstaMed to go towards a payment to ***. The payment was settled 10/18 and it has not gone through. I am now being sent to collections from ***. I two-way called both of them and there was no EFT number to be found from InstaMed for ***. They only gave me a merchant number and date of payment. ***, in order to process payment needs EFT since it was direct deposited. It has now been moved into a missing payment but they cannot freeze my collections billing, and the payment is missing. This investigation will still take another 30 days while they figure out what to do next. InstaMed says it went through and that's that but there's no real evidence of a payment processing except for a merchant number. That seems odd.

My family and I went to a *** clinic for Covid testing - a no cost share test. We provided insurance, but in order to be seen, we were required to give a credit card "just in case". In the next month, I was charged $50, but given no invoice or statement. I requested it by using the email on the bottom of the letter and it went unanswered. I received another notice that they would charge me again. I called and requested a copy of the invoice. I was unable to obtain one. They said the first $50 was for rejection by my insurance company. My insurance company covered the testing 100% and did not reject any portion of the claim. I've been trying to get a refund and/or a copy of what my credit card was billed for and nobody can give that to me. They fraudulently billed me and will not do anything to return my money.

I keep getting statements from *** Hospital for anesthesia when I had a colonoscopy on Nov. 22, 2021 for $250. I paid this bill on Dec. 3, 2021 through the *** website using Instamed. *** has not received payment. I have physically gone to the *** accounting and proven that this payment came out of my bank account (***) on Dec. 9, 2021. I am worried this will affect my credit rating. Definately not going to pay anybody twice. My health insurance has my name as ***. *** has me as ***. Just to avoid confusion. *** agrees that I have paid this bill, Instamed doesn't seem to care. Please help. I copy and pasted bank info but I can get a bank statement from GSL if I have to. In addition, I *** Instamed reviews and they have a terrible rating and many similar stories to mine.

I had a CT Scan at *** on 5/7 and was charged $480. The bill was mailed to my home address and electronically via *** website portal, where I see all my claims. On June 15 8:20 PM PST I paid using Instamed, and the money was deducted immediately from my *** account with patient account number ***. I received a payment confirmation to my email and a claim number: ***. Because I received the payment confirmation, I assumed it was paid, but I kept receiving bills so I called *** and they told me they don't accept Instamed at all. They said they never received the money. I called Instamed twice, and they said the check was already deposited into the medical provider's account, so they couldn't refund my money. I am not sure what to do and I will not pay double because of Instamed's mistake.

I cannot get a refund from Instamed. They never paid the doctor and I had to submit a duplicate payment directly to the doctor because they threatened to send me to collections. They refused to call Instamed. Below is the message I get from the support of Instamed. I have tried to call them numerous times and never can get a person. Dear ***, Thank you for your inquiry. Your provider successfully received your payment via direct deposit to their registered InstaMed account: Provider Name - *** Transaction Date - 10/05 2:28:16 AM Amount - $70.21 Authorization # - *** Merchant ID - *** Settlement Date - 10/08 6:31:03 AM Unfortunately, we are unable to refund direct deposit payments. If your provider requires assistance logging in or locating that payment, they can contact support directly at ***. For your records and tracking purposes, here are the details of your original case:Case #: CASE-

When I first began using a cpap, Instamed was my assigned rental and supply company. My troubles began early on, when I was told I did not have an option in choosing my equipment, because they had worked out a deal with a specific machine provider. Later, I had trouble, as they would not update my settings to my Dr.'s prescribed settings and they also would not allow her access to adjust settings. After these struggles, my Dr. recommended that I seek a different supplier, as my sleep apnea was severe. Upon switching, I have experienced no problems and have been able to receive the care that I needed. However, after switching, I received a bill stating that I had re-ordered supplies. This never occurred, but they insisted that it did. I requested a tracking number and they provided a fake, non-existent number. After much follow up, I received written confirmation from employee *** that they would be negating this charge. They never did and now I am dealing with collections.

I used instamed via the *** Insurance website as an authorized payment vendor to make medical bill payments. Of the six payments I authorized, 4 were cancelled due to errors on instameds behalf. As a result, I am receiving late notices on medical bills that I thought were paid in full, with the threat of being sent to collections. I contacted instamed today regarding a payment I initially made last October. I received a bill that I thought had already been paid and when I checked the instamed site, it stated that the payment had been canceled. Instamed did not notify me that the payment was canceled and I was told I would not be receiving a refund for up to 30 days even though I have no control over the situation. I have had to make the same payments multiple times and have not received refunds from instamed. This company takes peoples money and you are lucky if it ends up where its supposed to go. In the meantime, I am having to make multiple payments for the same bills because of their inadequacies.

InstaMed has linked their pay button without my permission on the ***/*** website to my business--so that my patients click on the button thinking they are paying me but are actually paying InstaMed. I have called InstaMed and told them that I have not agreed to this and that I want to opt-out. They continue to keep a pay button up, and I continue to receive letters telling me that I can collect my patients' copays by paying them through a credit card number they assign. Yes, they are trying to sell my patients' copays to me. While I have declined these "payments" my patients are needing to go through the inconvenience of requesting refunds from InstaMed. This is a source of frustration and inconvenience, and needs to be resolved immediately. I don't know how they got my name information-- or my patients' information which is HIPAA protected. I am asking that they remove the pay button and that they immediately discontinue soliciting my patients to pay them instead of me. I am attaching a copy of one of the "payment" letters I have received-- I have redacted the HIPPA protected information. I look forward to moving forward with resolution. Thank you.

I had paid my daughters bill online for *** of Tennessee on 1/3 the first time I attempted to pay I tried with my flex card and it was denied so I paid with my personal debit card. I noticed I received a bill from *** of Tennessee for the same amount. I called and they advised me to send copy of debit from checking and receipt to *** billing manager I did she called the next day stating she spoke with insta med and they stated my payment has went to another *** and I would need to call them to get my payment number [protected]. Called spoke with *** she advised they did not have my daughter in their system so they would have never accepted the payment as they would not have anywhere to post the payment. I called *** back and she advised me to call insta-med and request a refund. I was on hold for over 20 minutes so I sent in a email to customer support with all the documentation that they would need. They sent back with case file ***, and they just went through the same things that *** had already told me. I had requested my money to be refunded back to me so I could pay *** of Tennessee the money I owe them, since no one can locate my payment and I do show where they deducted the money from my account. I would like this resolved A.SA.P

This business collected name in my name for services rendered for my client without having a contract with me first, for approval of this transaction. They send payment to the wrong address and this payment never arrived. They called me 5 times, but a month later trying to advertise extra services, while holding on payment that was in my name from my client. I talked to 5 different people trying to set direct payment. The verification process is almost impossible. I spend 5 hours on the phone to collect 150 dollars that my client send to them by mistake, because she though she was paying me. This provider is at ***'s website. After 5 interactions and having difficulty registering my yahoo account I was able to registered another account. I gave my bank account information and thought their private website and I was registered. Someone called me and said I will be approved and the money will be in my bank in 5 days. Today they called for more information and to verify my bank account, but I don't provide private bank information over the phone to anyone who calls me. I told them I rather have a check than an automatic deposit because of the process is not expectable to me. I got an email after the phone call today they send they are sending the money by client send back to my client. This payment has been in limbo for over a month. Very terrible services. They did not have my authorization to collect money for me from my clients. How can this process be legal? Then they make it hard for me to collect money for services provided to my client. Why would someone be able to collect money from for my services if they are not authorized by me. What a mess!

Hi, I received the email below this morning. I do not have an individual health plan through *** just a dental plan.-------Begin forwarded message:From: *** Individual Subject: Your Premium Payment is now Past Due Date: January 19, 2022 at 7:08:00 AM EST To: *** Cc: *** Reply-To: *** Individual Dear Customer,Past Due Notification: As of January 19, 2022, we have not received your current premium payment for case 3L0U84 .Please log in to www.my***.com to schedule an online payment.If you have any questions, please call *** Billing at ***, weekdays 8:00 AM - 8:00 PM ET.Thank you for choosing ***.If you do not wish to receive this e-mail any longer, please click on the unsubscribe button below.PLEASE DO NOT ATTEMPT TO REPLY TO THIS MESSAGE AS THE MAILBOX IS UNATTENDED.----- This is the first invoice for this amount I received. This morning when I logged in to pay, I was directed to an instaMed bill pay site:claiming I owed $43.00. Thinking this was still legitimate I began to answer their questions including ie..my bank account number, my routing number...but when they asked for my *** number I became suspicious. I called *** Dental and they said I was paid in full. I called the dentist listed on the invoice (who is my dentist) and the office said I owed no money. I called instaMed and was told they could not look up my claim because I had not paid. The claim # from instaMed is *** The claim is for *** Dental in NYC and was for a visit on Nov 5 2021. I did visit this dentist on that day but again I called the office thsi morning and was told nothing is owed - that they billed my dental insurance company ***.

In September , I agreed & set up a online payment plan with InstaMed *** client, ***. Their was a glitch in their online system & InstaMed took 2 payments each month for the same amount. (basically they created 2 payment plans for me) As such, my total balance was paid quickly & the payment plan should of ended. It did NOT. In November, InstaMed charged my card & I had an overpayment. I contacted InstaMed & was told they could not help me -that I would have to contact *** as they were the client. I contacted *** & was told they could not help me- I would have to contact InstaMed for payment as I set up the account through them. InstaMed told me they could not help me as they were 3rd party & the money was with ***. I called & finally *** agreed & sent me a paper check for the reimbursement. On 12/03 my bank account was charged AGAIN for $111.87. (another over payment) (the payment plan shows 2 more payments scheduled in the future). *** (Dr. ***) said they cannot help with crediting my account as Instamed is a 3rd party, who set up the payment plan with & *** does not have access to any billing information/account. She said to call instamed & they can help/take the card off. Taylor at Instmed took my call & advised me to call ***/Dr. ***'s billing office and (1) get reimbursement for the over payment, as InstaMed does not have access to my billing account & (2) have *** go into my account & cancel the payment plan, as Instamed cannot do it -as it is against a contractional agreement. She said she will email all the info we discussed after she speaks to her supervisor to see if he is able to go in on ***/Dr ***'s end of my account to cancel the payment plan. No email has been received. I am attaching some documentation from the online account but it is not clear cut. It shows the 0.00 balance.

After having visits, procedures, and ultimately surgery for an ovarian cyst removal from *** (Dr. ***), I received MULTIPLE emails for payment from ***, my provider, to log in and view my current claims and funds owed. However, when I would visit the office, they would also ask for outstanding payments. I had paid a few different dues owed directly at the office. However, because I was receiving so many emails to view and pay my claims from ***, I also mistakenly went on their website to pay some dues I could afford at that time to settle those claims. uses a third party processing company called Instamed, to which I made 3 payments on November 29 in the amounts of $84.32, $114.02, and $212.76. *** called me after the fact and told me this would technically be a double payment since I had already paid at the office and they were "voiding the transaction", MEANING the funds were voided through Instamed and should be refunded back to my debit card that I used to pay for all three payments originally. On December 14, I contacted *** AND Instamed to make sure I would be receiving these refunds in a timely matter. *** told me it was an issue to be sought out by Instamed and passed me off to them. Since this date, I have called Instamed's customer service line approximately 20-25 times and a direct line to a manager named Kyle more than 50 times, to which I have spoken with an actual human approximately 15 times within the span of December 14 and today, January 19, 2022. I am consistently told to wait until this date, until that date passes, then wait until this date, and that date passes, then there are errors in the system that nobody can explain. It has been "escalated" I have been told approximately 5 times, I have opened 3 cases, and they still have not issued any refund or can explain when or why I have not received them. They are now ignoring my calls and messages without avail.