INTEC College’s earns a 2.9-star rating from 379 reviews, showing that the majority of students are somewhat satisfied with educational programs.
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Fees settlement
I registered with intec 2015, due to financial constraints I had to drop out, then I found out of option of student loan and private bursaries, I lost opportunity to settle my fees coz I have since waited on intec to send me : proof of enrolment, academic records and statement of account. I called them, mailed them I was told by their student support that I must settle the account before they can access my account. Like really? I stated i'm busy applying for funding, how i'm I gonna settle if they don't give me necessary documentation 😳😳. I am so disappointed and I even lost hope. It's clear I waisted my time
Desired outcome: I just need to settle my account and receive my National diploma
This complaint has been resolved automatically due to user's inactivity.
Student Support, Service & Communication
I want to warn everyone not to study at Intec college, they are very good in assisting potential students, with queries, enrolments, and payments, and then you become a student because they are so awesome in the beginning, this is where your trouble starts, they promise dates of release for exam and final results, which are never kept to, you always wait for results, and as a student who gives up a whole lot to achieve what you require to pass your studies, results are extremely important to keep a student motivated and to know where to improve if it is assignment results. There is absolutely NO STUDENT SUPPORT. You can complain to their complaints department, you can phone, email, they do not answer you, and if you eventually after 2 weeks receive a reply, it is also not helpful. You struggle to get through on their number when you try to phone. They are extremely unhelpful. I recommend that do research on other establishments, where the current student is as important as the potential student.
[protected]
This complaint has been resolved automatically due to user's inactivity.
Very rude, uninformed student support.You ask them questions they will tell you is not my department, let me give you the number, when they do, you call again the same answer let me give you the right department
Course cancelation
Intec college has made my life a living hell! I canceled my course with them in 2016, one day after my cooling off period, due to their incompetence. I had to pay the full course fees which I did. However they put a judgment on my credit score even though I paid in full and now I'm being denied a home loan. It's a year that I settled my account with them and it's still not removed from being in arrears. Everytime I call them they keep transferring me from department to department with no help.
Shabana Maharaj
[protected]
This complaint has been resolved automatically due to user's inactivity.
Cancellation
Hi, In 2017 I have registered a business management course with Intec College which in 3 months I decided to cancel. I have requested cancellation many times and Intec college ignored my cancellation requests. Since when I felt ignored I decided to stop all debts to Intec College. They were quick to notice the money was not coming in but when I asked about my cancellation this escalated to their useless cancellation department which never helped. From then they continued to called me but cancellation wasn't done.
There's a point in the process when they told me to find someone to fill the space which I did not have. I have also asked for cancellation fee which they never provided and now Intec College claims that I owe over R14, 000.00 for service they never provided.
I'm in need of assistance. Can someone please assist?
Desired outcome: Course cancellation
This complaint has been resolved automatically due to user's inactivity.
You are going straight to ITC, they gonna blacklist you.They are not gonna help you trust me..I think they must just cancel the distance learning coz oh dear they suck at it😡
Extremely poor service - money taken upfront but no study material or services rendered
I booked my course with Intec, The student portal was never set up, I paid upfront in cash I never received a student card or anything from Intec. I have been dealing with Fatima Ballim and Riaz Fakir, who had made many promises to assist me, all have failed. Intec has taken my money and I never got any service, I never used any study material because there wasnt anything on the portal. I have been asking for assignments to be sent to me for completion as the lockdown caused a lot of hiccups for us. I have never done an assignment last year because no one cared to get back to me. Every month I will beg Riaz Fakir and Fatima Ballim for assistance to send me the assignments for competion, but nothing. I phoned on numerous occasions and was told that I will receive a call back. It has been the worst experience ever. Intecs employee's have made promises they cannot keep. You cant rob someone from their chance of a brighter future or career. You guys are there to assist us, to help take our dreams and ambitions to the next level. Instead all you do is bring people down. I have begged to do my assignments, till date no response. I have paid in full, but received absolutely nothing. I am now dealing with Prozesky, who assured me I will receive an answer in December, it is now February and I await a response. The fault is not on my side, but the lack of incompetent employees working for Intec, you guys made a Promise to deliver strong education, so what is the problem? Why must I beg to complete my assignments or beg you to get back to me on a query? Where has the belief system gone? Why are you giving the college a bad reputation? Why will you take my hard earned money and leave me without anything, I didnt even finish my course, infact I havent even started anything but the fees were paid in full. From day 1 there were issues and a year has passed us by and still no resolve.
What do you have to say for yourself? Is this the kind of service you would like for your child to experience? Not being able to move forward because I relied on this to help me get to the next level.
Please can I have a resolve. You have all of my details, I phone and email you every week.
This complaint has been resolved automatically due to user's inactivity.
Service
I am highly disappointed with Intec College.
I have never experienced such bad service ever!
Delaying response or feedback and by doing so denying me any chance of finishing my studies and denying any requests for help which the college so blatantly brags about on their website as a brilliant feature.
I have been waiting since last year February for any response on only 2 assignments and have been actively ignored regarding help needed for my 3rd assignment.
This is absolute rubbish! I have all proofs of requests and all correspondence.
I would like to demand a refund as this is absolutely ridiculous, through ignorance and incompetence I have now had to forfeit my studies.
I have paid A LOT of money to further my education and actually make something of myself. I would feel absolute shame if I was the cause for someone not finishing their studies!
Desired outcome: REFUND
Waste of your money I tell you, They do follow up on your everyday when they want you to register, as soon as you are registered you will never hear from them or they start treating you like you owe them a favour I tell you, been there done that n now I have given up n now they even have the audacity to blacklist me coz of outstanding fees, Wow
No service
Intec email I received dated 29/1/2020 : External Exams registration is open from 25/1/2020 - 4/2/2020. I called student support 7 times ( 5 times just ringing [protected] ) then I tried [protected] and eventually got Sibusiso Sikhundla he stated that the External registration forms will be emailed today 2/2/2020 I then referred to INTEC correspondence that registration is open from 25/1 already. He questioned why I need registration papers 4 days before hand if it will take only 10 minutes to complete...arrogant incompetent call center agent I assume. Well I emailed INTEC again for registration papers and received nothing - today is the 2nd ...I can not call INTEC all day every day and email all day every day for a simple registration form that INTEC musr surely email to all student due to write exams ...I am working that is why I chose distant learning but INTEC is becoming a full time job to call ...and call .
I am NOT recommending INTEC to other people
Desired outcome: EXTERNAL EXAM REGISTRATION FORM AND INFO
Student # [protected] still no response from Intec after several emails and calls for dates to register External Exams
Refund
My name is Jenny Van Der Walt, my intec ref nr is : 315, 972 I paid a deposit in September 2020 and just after that lost my job which resulted in me cancel my course with Intec. The 90 days they stated is now long gone and I'm in urgent need of my money and the response from Intec is just poor and vague. I dealt with Fathima Ballim that I think is also just trying her best but is also getting vague messages to convy. And I also tried each possible tel nr on Intec website but they just put me through from one person to the next. Is there anyone that can assist me please for.
Desired outcome: Need my refund asap
Hi Jenny, just forget and move on.and pray they don’t blocklist you for outstanding debts
Hi Jenny I do not think you will get a cent from INTEC they are incompetent at best. I wish you all the best in getting the money back because it will be stealing otherwise.
Please tell friends and family NOT to use them as a long distance college
Dyeli nobathembu
This operater is very unprofessional. I did inquire about a course. I asked her to pre approve me she said no pay first. So I did pay and clear at once. Now there is one reason on the other why I cant study. So I sweared at her and said pay my money back. But now I have to deregister. How the [censored] can I deregister if she dont have the right things to register me.
This complaint has been resolved automatically due to user's inactivity.
Intec college for you, when u wanna register, they call you even in your sleep, after registration you are on your own I tell you, all they want is your money and zero service.
Cancellation
10012205003
I having been trying to cancel this course since may 2020, I have not had any feedback.
I want someone to sort this out!
Now I have people calling me demanding payment,
Remove this from my credit profile, I want nothing to do with intec!
I want someone to call me back, I am tired of this nonesense
No Feedback on Investigation.
THIS IS ON MY CREDIT REPORT!
Deregistration of course
Greetings,
I deregistered with Intec college in November 2019 and until today nothing has been done to refund my employer payment made thus far. Instead the college has listed me with the credit bureau. To my surprise, I've even been given Final Demand of payment due to them. When I try to follow up, somehow it always gets to a dead end! Please solve this matter.
This complaint has been resolved automatically due to user's inactivity.
Lack of response
I have been following up for 3 months about my assignment, they have the most incompetent staff that cant even track 43 email queries that I have sent. I have dealt with the following people, and to date, they couldn't even pick up my student profile
Mandisa Nkanjeni
Thembela Lubelo
Andiswa Mazaleni
Pedro Peffer
The complaint has been investigated and resolved to the customer's satisfaction.
Please tell friends and family NEVER to use INTEC they are incompetent.
good day all, i have apply at intec been help by Fathima all fees been paid and still struggling to access online, here is my contact info student no.[protected], Mamokwena Edwina Masha [protected], mahlakomash9@gmail.com
please help asap because i have apply for grade 12
i thank you
I suggest you finish the course you paid for and then find a reliable institution!
Dear student, trust you are well. Please be advised your matter is under investigation. You will be assisted as soon as possible.
Very bad service
Good day Trust you are well, since the day I applied at the intec college I was asking who will the student advisor be and still didn't get an answer. Then it started by I need help and no one was getting back to me and so I google to see what to do in order for me to understand and then I would find out I have 2 student number and would like to know who...
Read full review of INTEC College and 2 commentsStudy cancellation and refund
Good day, I took studies with Intec in 2018 and I made payment of 3200, thereafter debit order was going through from November 2018- Jan 2019.
I wrote to them in March 2019 that I am cancelling my studies due to financial difficulties and able to pay my studies. Letters were sent to college and I dont see anything happening.
Study material still available, no assignment, no test or exam was written or handed over to Intec. I requested that the deposit money to be paid back to me and the debit money that was debited from my account.
This complaint has been resolved automatically due to user's inactivity.
Pathetic service!!!
On 25 March 2020 I filed a cancellation wanting to cancel my course as I was not happy with the service. after submitting the required documentation I was told that I will get my refund within 90 days due to the lockdown.
I have sent 21 emails to date. No one ever gets back to you. When you eventually get a response, they tell you that "we are busy with your cancellation, however we cannot confirm when the money will be refunded"...
How the hell can you tell a student that it takes 90 days but after 90 days you cannot tell us when we are getting our money back...
I am also experiencing the same problem. Their services are so appalling. I have now reached day 100 of waiting for my refund when I was told that my application is being processed and I should wait for 90 days. I have sent a numerous emails to no respond...
TERRIBLE SERVICES
Getting assignments back
Hi.
I have passed all my formal exams that was written in 2018 and 2019.
I had 4 assignments that still need to be submitted. I have done so and was informed 4 months later that I failed them. It took me literally 6 months to get 3 of them back as I needed to review the feedback to check as to what I did wrong. I am still waiting for my last one, I begged, I plead, I emailed, I called... Nothing! Meanwhile my course expired in May 2020. I was suppose to receive my certification a year ago?
Intec has really disappoint me. I do not know where to go or who to ask for help!
This complaint has been resolved automatically due to user's inactivity.
Changing course
I'm not happy about Intec at all. I'm a student at Intec College Braamfontein and I requested to change my course since February and even now I'm still waiting for the course to be changed. At first I thought maybe covid -19 is the reason why I'm not assisted but now I'm confused and frustrated because no one is willing to help. I have a lot of e-mails regarding this but they are useless because no one think this is important to be resolved. The course is long paid and now I'm being told that I have to pay Retention amount for course to be changed of which I know that I'm not suppose to pay for as long as I changed the course before 6months so now is long over due because no one assisted in time.
why is your service so pathetic and your staff are so unprofessional when dealing with queries that need urgent attention.
my no is [protected] if you are willing to assist even after wasting 7months of my studies.
This complaint has been resolved automatically due to user's inactivity.
Incompetence and bad service
I have been trying to retrieve my certification from 2004. i have tried to contact the contact number provided and each time its the same response, please email ***********. email after email 3 weeks later i receive a response with banking details and and a ref.
Mandisa Nkanjeni | Administrative Support agent you are an idiot that does not understand simple english.
Good day
Thank you for e-mailing student services.
Please be advised that you course doesn't have credits, its just the certificate
Please forward the following documents in order for your award to be reissued.
• Affidavit stating what happened to your award
• Certified copy of ID (certified documents need to be within 3 months)
• Proof of payment (reissue cost of R100)
Banking Details:
FNB Corporate Services Account
Account Number: **********1
Branch Code: 204109
Reference:
I need the damn name of the account not the Banks Name, that i can clearly see.
Clearly email after email and the same response from them, currently ive been asked to put my student number down as the refefference, ive passed the course in 2004 its now 2020 how am i suppose to know the student number from that time, and then this morning after another email sent " whats the name of the account ? "her response FNB" i dont need the damn name of the bank i need the account name.
Can i please get assistance from some1 that knows how to do there jobs and clearly knows how to work in support.
good day all, i have apply at intec been help by Fathima all fees been paid and still struggling to access online, here is my contact info student no.[protected], Mamokwena Edwina Masha [protected], mahlakomash9@gmail.com
please help asap because i have apply for grade 12
i thank you
I have enrolled into the Introduction to Supervision of Building Construction Certificate course on 2 Feb 2019. I submitted my last assignment on 16 October 2019. Since then I can not retrieve my certification or any document from Intec to proof that I am no longer a student at this Tertiary Facility. I could not enrol as a Student at TUKS beginning of 2020, and now have been turned away again for registration for 2021 Study year as I am still a "Registered" student at Intec according to TUKS.
My Intec student number is: [protected]
The assignment code for the last subject was: I10023678-B - never marked, nor results received?
My contact details remained same as per regoistration.
Please email any help to: lucinda.b2000@gmail.com
If I can not get any joy from Intec this coming week, my family is taking Legal action and proceedings with costs will be started.
No one attending to my requests, complaints financial info
Good morning
Hope my mail finds you well, I am still waiting for the call of cancellation I have submitted documents and I have appealed and till to date not received any feedback from you.
I have been receiving calls of my outstanding balances?
The registration process was messed up from the beginning, I have not received a portal nothing was on track and I kept on mailing and calling intec to ask what is going on, no one could answer or help me, and the same is still happening now,
Kindly assist as the process is taking long and no one is responding since 2019 /2020 I applied to cancel because no one is helping me till now
Kind regards
Account for service not rendered
Hi
I would like to launch a complain about the college. I enrolled my wife for n2 electrical engineering and I never received study material and study material and that was not a problem because we were having our own study material. When I called asking for a time table I was taken from pillar to post. I was been informed that the offices are moving from johannesburg to cape town until the exam date passed then I gave up
Today I am receiving an isms that I am been handed over to phoenix. I don understand can I be charged for a service that is not rendered
E.J SEONYANE
[protected]
seonyane.[protected]@webmail.co.za
INTEC College Reviews 0
Overview of INTEC College complaint handling
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INTEC College Contacts
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INTEC College emailsinfointec@icg.edu.za100%Confidence score: 100%Supportinfo@intec.edu.za94%Confidence score: 94%support1001xxxxxx@intec.edu.za76%Confidence score: 76%
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INTEC College address6th Floor, Fleetway House, 29 Martin Hammerschlag Way, Foreshore, Cape Town, South Africa
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INTEC College social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 14, 2024
Most discussed INTEC College complaints
Wrong registration/no feedbackRecent comments about INTEC College company
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