Intelcom Express
Reviews and Complaints

I have tried repeatedly to contact Intelcom over an undelivered package with a very unacceptably long delay at their facility in my town. The automated service does not recognize the tracking number they provided me, it keeps disconnecting my chat when it says its going to connect me to a customer representative, this has happened repeatedly. When I call it does the same thing, won't recognize the tracking number they provided and when someone finally answers the phone after 20-30 minutes or longer waiting, they hang up. Very poor customer service!

According to your logs, for item INTLCMC230368437, your driver has attempted to deliver the package yet, I saw him in his white van sitting in front of my house and making no attempt for delivery since last Thursday.

Thursday - delivery attempts twice
Friday - delivery attempt once
Saturday - delivery attempts twice
Saturday 2:20 PM, incorrect address
Today, out for delivery

I do not know what to make of this person as I have not heard the door bell or knocking at the door and have been at my house almost all the time from Thursday to today.

Sincerely,

Claude Vachon
51, avenue des Générations
St-Apollinaire, Québec
G0S 2E0

Purchased a item, and was shipped by intelcom. Was suppose to get the delivery today, they indicated they couldn't. Problem is that I was here all day, because its a business, so I don't know why they said they tried to deliver this morning which isn't true because I had customers coming and going all day. I think they get paid if they can't deliver that day, and when they deliver the next day, maybe they get paid again. This has happen multiple times, and I call there office, and complain. Still they only get the package the next day

Received a fake or scam email with your name on it, and just wondering if this is from you or not...

[Delivery status] Due to a surcharge, the shipment could not be delivered and is being stored; - TRACKING-Number: INTLCMC778081463
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Translate message to: English | Never translate from: French
📦Intelcom Express
Thu [protected]:14 PM
Hi [protected]@hotmail.ca,
Please review your missed shipment!

Your package INTLCMC778081463 is being held for a future delivery date.

Schedule redelivery

Unfortunately there was nobody present to receive the package. You can easily book a redelivery by following the online steps. To establish a new shipment a small fee of 2.11 CAD is applied, the process is simple just schedule redelivery.

See you soon!

To stop receiving alerts, click here.
This is an automated email, please do not reply.

Hi there I just got an email that said my delivery was missed because I wasn't home and I need to reschedule the delivery. I was home all day. It's my day off, so I call bs on the driver. I believe they pretended to do their deliveries today. Because my doorbell didn't ring once. Now I have to reschedule and the website is saying I have to pay to have it rescheduled? I don't think so. I'd rather my parcel get sent back

I am writing to you as a courier with intelcom from London, Ontario. I am making a complaint about my supervisor, Keith Windling, as the owners of the Seven Seas company don't do anything with my complaints. This supervisor is very rude, speaks to everyone with disrespect and cannot seem to act in a professional manor. I have worked with this company for a year now and this supervisor has always been very mean. I have made complaints to my bosses several times in regards to how he speaks to me and nothing has been done. Now I feel I am being punished by them as a result of wanting something to really be done about being treated in such a way that I don't feel comfortable attending work when this supervisor is working.

I ordered my 2 package from Amazon to be delivered on the 17 of October 2021 I received my first package from Amazon shipping in front my door the second shipment sent an e, ail that my packaging was on the way I will recieve it in 3 hrs then I got another email saying they was a issue with delivery and the package is back at the warehouse I call the company and was told Monday because the driver couldn't get in to the building when I called back the second time to make a complaint the customer service lady was actually laughing at my complaint the driver is very incompetent because my building have a intercom directory that has my apt number once he press the number my phone rings he didn't do that I don't believe the driver even came into the building.this is ridiculous and I see many people complaint about the same issue why isn't intercom shipping still in buisness, people need to stop using them for shipping either they shape up or ship out. They obviously don't care about customers .now I am behind on my work I will lose money because of them and this has stressed me out greatly

STILL WAITING...Package was NOT delivered AGAIN yesterday as promised after calling to locate again - Manger said it would be dealt with and then again with another lady talking to the deliverer. Both promised delivery YESTERDAY...but then again it was promised next day for the last 4 days?!

I want this package delivered IMMEDIATELY! As I am NOT waiting around yet another day for a package that has NOT been delivered next day for now the 4th bloody day! Lose the notifications that tell me it will be delivered in 3 hours because it doesn't happen! Nor after escalation did I actually get the package - WT? And why am I chasing a package for all these days at all? Every day I am number x of how many - how about prioritizing the package you FAILED to deliver for days already instead of putting at the bottom of the pile, only to do it all over again - UNBELIEVABLE!

YOU HAVE 1 JOB - DELIVER THE PACKAGE - IF IT IS "NOT" IN YOUR CAPABILITY TO DO THAT, PLEASE GO OUT OF BUSINESS BECAUSE CUSTOMERS PAYING TO GET THESE PACKAGES AND FOR DELIVERY DO NOT NEED TO CHASE THEIR PURCHASES (LIKE I HAVE NOTHING BETTER TO DO), NOR NEED THIS BS AND/OR THE WORST CUSTOMER SERVICE - EXCUSES AND APOLOGIES DON'T FIX THE PROBLEM!

Package was NOT delivered on Friday, said next day, that didn't happen NOR the next day and now the 4th day later I call and the virtual assistant could NOT locate so transferred me to an agent that also could NOT help me - WTH?
Come on...this is bloody brutal! where's my package and why can't anybody help?
I expect a MANAGER to call me back ASAP to explain - [protected]

I received an email with a photo of my package stating that it had been delivered. It was not a photo of my house. I contacted customer service to find out where it was delivered to and keep getting told that the delivery driver is not answering the phone. I can't get a replacement and I would really like to know where it was delivered to in the slim hope that I can still get it back

I order a lot from amazon. Delivery is fast zero complaint about that. My only issue is that I have 2 signs on my door stating "Do not knock or ring the doorbell" I have a sleeping baby and a husband who works shift work, with a very loud barking dog! The delivery drivers insist on ignoring any signs and reach under the sign to still ring the door bell and run away! It's part of your job. Pay attention to detail and customer's wishes. I find it extremely rude especially when its avoidable! I've even had to run out and ask them to read the signs! I get a very rude sorry and they continue on with their day. Maybe have a staff meeting with these people and explain to them what attention to detail is. Your still working with the public. Pay attention...

My package was successfully received at the warehouse without issue. Then suddenly no new updates for out delivery. Now I've been told after 10 days that the package is lost and to contact merchant for refund. This is unacceptable, how do you lose a package when it is successfully received in the warehouse without issue?! I asked the CSR to contact the warehouse for them to look for my package but they probably never even bothered because my package is not important to them. I am very disappointed with the customer service and I expect better especially when these are sensitive items that I pay for to have them transport safely to my doorstep.

This is about an order from Max Warehouse that was delivered to Erlanger KY the order was for 24 pack of iso heet but when I received the package it came in with 13 bottles short the tracking number that was on the box was intelcom # LPKEN000000835651625 which arrived on August 28 2021 I would like to know what happened to the rest of the order and when will I expect the 13 bottles to be shipped to Bill Ilczyszyn 331 McCluskey Drive Slate River ON P7j0b2 Thanks it would be gratefully appreciated to have it delivered as soon as possible Bill

Driver phoned and started to yell at me to give him directions which I tried to do. My building is not hidden and the address is very visible in three locations. He kept yelling so I hung up. I did not get my delivery. The poorest customer service ever!

This is the second time with this package that I have received a fake delivery notice. I continue to purchase products on Amazon. ca that orientate from the USA. The sellers seem to favour Pitney Bowes and this company sub's the delivery out to Intelcom. When trying to track the package you are constantly told to contact a different company with a different tracking number. There is no accountability. I am still waiting for my package to be delivered by Intelcom after three days of phone calls and promises. This is not the first time I have experienced the total unprofessionalism of Intelcom and their total disregard for customer service. Unfortunately I have no other options through Amazon. ca and their sellers... I would pay extra for a competent delivery service. Totally underwhelmed.

2 weeks and still waiting for my package . I have made arrangements and they aren't honoured, I have called customer service so many times and just get the same answer .
I have asked to be called first and nobody has called for 2 weeks until today when they said they're outside . I told the driver that I could be back there in 10 minutes and he said ok he'd come back in 10 minutes and then I waited an hour . They is no pick up location and their delivery options are just randomly throughout the day and they won't let you schedule .

This time is nothing unique but my nerves are starting to be at the end of this recurring event. When an Intelcom tracking takes over the shipments made by Global Shipping, the fear of losing the item takes place. This case shows me how inefficient the system is and how big companies ignore it. We are referred to our merchant ! Being a seller myself, I find it difficult to swallow this answer. The latter has no more resources than the buyer. I asked Intelcom for an intervention with the delivery person less than two hours after the said delivery. More than 24 hours later no return. The camera in the UPS Store where I am delivering my packages did not pick up anything. I am told to have delivered on a Sunday. I am outraged!

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After 2 weeks and multiple phone calls and chats I still do not have my package. I have asked repeatedly for a supervisor to call me and nobody has called me. The representatives tell me that my parcel shows it's coming the next day every time I call and yet no parcel. This company steals peoples parcels and claims they are lost or that they were given an invalid address. All you have to do is type in their name on the Internet and you'll see hundreds of complaints.

Fake delivery attempt:
Received email Sunday July 4 9:31am e parcel would arrive within 3 hours.

"Your order [ tracking] is scheduled to be delivered in the next 3 hours by our driver Gurpinder. Gurpinder is currently completing delivery number 1,
you are delivery number 37.

See you soon! "

By the end of the day I received further email stating an attempt was made to deliver. I was home and available the whole day.

NO ATTEMPT WAS MADE TO DELIVER: no door tag; no missed calls; front door camera footage shows no delivery person .

Je suis chauffeur pour intelcom et je fais la route 411 a trois rivieres depuis plusieurs mois. Je remarque que a partir du vendredi Les routes ne font pas de sens et je demander au superviseur CE qui SE passe et me répondent Tous que c'est la personne de fin de semaine qui est en charge et quon peut rien faire. Je crois que ca mérite un renvoie ou une réprimande majeure car le fait de faire des routes qui ne se suivent pas dans un bon order fait augmenter de beaucoup le kilometrage quand il pourrait facilement gagner 50km de moins

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I have not received the package, the signature states n/a which means "not available" what is the status of the item please. Has it been found in the whse? My phone #[protected], buzzer 0270. The package is important automotive art purchased via eBay. Call when status determined. I have called 3times and sent 5 messages on the web form, to no avail. Can somebody please call me with a status of the parcel.
Also there is a ground repair started today, use the alternative entrance at "21 shallmar"
direc1t line [protected], email:jeffrey.[protected]@gmail.com