Intelcom Express
Reviews and Complaints

I've had only terrible experience with Intelcom. From a return where the driver kept abandoning his route to deliveries that were also abandoned by the driver. This is still an ongoing issue. Package was supposed to be delivered on a Friday. Driver abandoned citing incorrect address. Called them and they confirmed the address was correct. The agent even told me that the driver never made it to my house as s/he did not provide proof. The delivery was supposed to be rescheduled the next day and wasn't. Had to call every single day to be told it was rescheduled for the next day. It has been almost one week of getting the 'It is scheduled for the next day' but the package never arrives. If this was the only time I had issues with them I would provide a better review, but this has happened on half of the deliveries I had with them.

Worst shipping service I’ve ever interacted with,

Taken/stolen two packages off of my porch that they weren’t supposed to and denied responsibility and never returned the packages,

They never follow their own instructions and knock or speak to to an adult for pickup, and they don’t show up half the time they say they will when you are waiting AND

The customer service is one of the worst I’ve ever encountered they can’t do anything other than read a tracking number and have zero competence with habdling Literslly any issue they just deny all responsibility for packages they’ve stolen

Company contacted me about this review saying they’d resolve it they still claim to be trying to resolve it but they constantly have excuses for it being resolved and never actually finish the process, if it is ever actually handled like they claim they are doing I will update this.

Your drivers need to read the address label more carefully. Several times I've had my parcels delivered to the wrong address. That wrong address happens to be just around the corner from me and happens to have the same house number, but that's no excuse for continually delivering to the wrong address. Also, I tried to call and was told the hold time was 3 hours - 3 hours! That's not acceptable under any circumstances. Perhaps you should consider why you're getting all those calls and why you don't have enough agents to answer the phones.

Delivery left in the lobby of a twelve story apartment building. The address cleary stated the apartment number, the driver never attempted delivery as all door bell attempts would show as a "missed call". The Bay is claiming they are not responsible nor is Intelcom as they claim the package was delivered as per my request. I can assure you that I requested a delivery to my address including an apartment #, and that I never requested for a delivery to be left in the lobby of my apartment building. $74.00 is my loss. I see that Amazon has shipped a parcel to me via this company, and I sure hope they now have the sense to deliver this package to "my" door.

I gave it 2 stars for the only reason that some of the delivery guys are professionals that do a good job. However there are also those that are lazy and incompetent, they will leave your parcel in the hot sun, the rain or the wind, without even bothering ringing the bell or knocking at the door before leaving or when other options are readily available (i.e. the carport door which is protected by all the elements). I have received several soaking packages and I have also lost envelopes to the wind.

I have not received my package. Track ID status:INTLCME489218578 is delivered but I can not find my package. the date of delivery in this track ID is at 16Feb13:13

The photo that customer service sent me is not of our building. Please deliver my package to me at this address

207-1725 Cedar hill Cross road P.O. box: V8P2P8

Your driver came to my house yesterday, had the item I ordered, but he told me he could not delivery it and would not give it to me. What is that about? he showed me the list and my name and adress was on it.

He would not give me my order even though he had it, he said he could not deliver it and did not give me a reason and left with my stuff.

This happened yesterday January 17th 2024 around 10:30 am. He parked in my driveway for 15 minutes and kept telling me to hold on and finally after he simply told me he could not give me what I had ordered. Again, he gave me no explanation or reason and just left. I then recieved a message that said that my order COULD NOT be delivered? your driver was in my driveway? and would not give me my order.

I am seriously asking myself what happened here.

Is this the kind of service I can expect from Amazon

Event occurred Jan 8th @ 11:47 Atlantic.

Tracking# INTLCME371266397

Please note that I have your driver (ON CAMERA) dropping my package at my doorstep.

Fortunately there was nothing fragile inside the package. However I am concerned that next time might not be so lucky - especially if there is no fragile sticker on the box & I can't unsee what I saw.

See attached video.

I never had issues with intelcom before but lately the delivery service is very very poor.

I live in the country my hosue at 700m from the main road, I received a notification that my order was delivered but it was not at my door, and I have a dog so I would know if someone was at my door. And no photo was taken on were the package was located

It's winter time but there was not much snow I has to take my car and go see at my mailbox, the big boxe was not close to my mailbox.

I turned around and I see my big box outside on the side of the road on a pole any car that pasted by could have seen is and risk of beeing stolen.

This is the first time that this situation happens that the delivery guy was to lazy to drive up my drive way and has put my package on the side of the road.

This is the second time a delivery has gone missing, you cannnot leave deliveries at the front door of a condo bldg. Both times they have been stolen, drivers are lazy. Today when he called to open the door i told him i was not at home but would open the door, he did not deliver it to the door, it was left at the community box and stolen, jesus get your [censored] together and please refund for the lost delivery...I will never ever order from amazon if they use intelcom again!

I had two parcels to return on the same day, received notice about driver on route.

I had the two parcels and the printed INTLCMR numbers

He never found the second reference so he did not take it. No other driver came on the same day. Both were scheduled for the 2nd of December. His name was on the reference pick up: Youssef El

I do not know how to reschedule can not print out the reference.

ID to fottow is: INTLCMR106346287

I

Numerous failed delivery attempts with three different expected deliveries. Customer service checked my address and confirmed there was no issue with my address and that I would recieve my package within the next 24 hours and the driver would call me when he was here. Still have haven't heard anything from them and now I have another package stating incorrect address with a failed delivery attempt. I can't get ahold of customer service anymore, this is absolute crap. These packages are for my business and I'm losing out on profits because of this! Fix it!

I have been notified, our package delivered. But we haven’t received our package and cannot retrieve where it is located after delivery tracking notification received to our email and picture is not very useful.

Your package has been delivered without signature today at 7:42PM. Scroll down to view your delivery proof image. Tracking number INTLCME216994209.

This incident happen today November 29, 2023

For three months I have been trying to get Amazon to stop using Intelcom to ship my orders. I talked to three different agents who told me my orders would not be shipped with Intelcom. They lied, my orders continued to ship with Intelcom. I talked to a supervisor who assured me my orders would not ship with Intelcom. They lied, my orders continue to ship with Intelcom. Intelcom damages my orders causing them to be returned to Amazon. They lose my packages as in the last two orders that no one has a clue where they are. When Intelcom actually does deliver my packages, they consistently leave them in an unsafe location. Despite numerous messages to Intelcom, they fail to correct this. Who is more incompetent? Intelcom who can’t do a simple thing or Amazon for their lies and inability to correct this? When I write Amazon, they claim they will respond in 6 hours. They never have responded to any of my messages. Doesn’t matter who is worse, I am done with Amazon and Intelcom.

When I ordered my Amazon order it was expected to be delivered to Kamloops on November 21 and on the 22 it said it was delayed due to severe weather. Looking at the Intelcom tracking the package arrived in Kamloops on November 21 at 5 am and I can confirm the weather is beautiful in Kamloops on the 21st and 22nd, no snow or rain, just sunshine. What is going on?

This has been the case for my last few deliveries with intelcom recently

or even gotten a notification. (This has only happened since Intelcom has take over the delivery's) Except one that was sent through Canada Post,*** your service is the worst I have ever encountered.*** I have been to your depot in Williams Lake BC Canada. They do not even have a scanner to scan packages they receive into your system. There is a person running around with sticky notes, sifting through all the packages laying on the floor in unorganized piles. ( I do have a few photo's I can send you). A few tracking number for you to investigate INTLCME114842394 INTLCME113706651 INTLCME138147985 INTLCME050957350, and many more that I have not gotten any notification for.

Regards, Birgit, Procurement and logistics professional.

Despite signage on the gate instructing the driver to place parcels in the white bin, he insists on throwing my parcels over the locked gate. I have complained 2x to Intelcom to no effect. Someday soon will be a rainy day and he will throw my parcels into the mud. This is unacceptable.

Date delivered: today Oct 20,2023 about 12pm

Tracking number: INTLCME089509409

At 11:01 AM on October 20, 2023. Delivery driver from Intelcom was seen on our security, throwing our package from 15 feet away at our front door. The package is damaged.. Intelcom’s websites adjust the drivers do not know the cost of the packages being delivered. Why would you throw a package at someone’s front door if the cost is unknown? this is not the first time that I’ve driver from this company has damaged one of our products by throwing it at our front door. We have this on camera ,as I said.This was an order through Sephora.

After numerous request to have the doorbell rung, (Rakess Terrace B.C.) still wont ring the bell. He takes pictures of the front of my house and emails them to me. When I call to complain his response is "Yah Yah Yah" and he hangs up. Now he doesn't answer his phone. I have spoken to him when I catch him at the door, and he say he will ring it, but toes not. He does a one finger tap and literally runs to his vehicle.

I received a notification from Amazon that Intelcom tried to deliver my package and they will try again. As usual my delivery instructions were ignored, I received no phone call as directed as my building is locked. This is upsetting and really makes me less likely to order again for fear of not receiving good service because the drivers are in such a hurry they can’t take a moment to check instructions or place a call. Now I wait as my package will be most likely not delivered on next attempt.

on Sept 22,2034,approximately 4:10 pm, a intelcom delivery van drove excessively on Lawrence lane, a private residential dirt road. numerous posted speed limit signs are visibly posted due to extremely dusty conditions. as one of the owners of this property, I am reporting the speeding van. If future vans race down Lawrence lane, your company will be prohibited from entering our property and speedy driver may be charged with trespass. SO PLEASE INFORM YOUR DRIVERS TO DRIVE THE SPEED LIMIT. THANKS

Patrick Lawrence