Irvine Company
Reviews and Complaints

Handicap parking and wheelchair ramp to get into restaurants are not accessible due to in and out drive-through line blocking the parking spots as well as the ramp to get into hopdoddy restaurant. The drive-through line for in and out is absolutely ridiculous! The cars in line block access to almost every area of that parking lot due to the big loop it makes up towards Best Buy and back down toward in and out. Irvine company Facilities planners need to take a look at the impact it is making on the businesses surrounding in and out!
A possible solution is to reroute in and out drive-through passed the building at the end that used to be bonefish. Take out that green belt and use that long passageway as an in and out drive-thru lane. this would leave all handicap access parking spots and ramps accessible to those who need them.
I don't believe this was ever a problem before Covid but at this point it has been three times now where I've tried to bring disabled customers to hopdoddy and snooze and have had nowhere to park because the handicap spots are blocked… I have filed a complaint with the city of Tustin as well.

Also I was told when I called that Irvine company told in and out they needed to have an employee out there directing traffic… In order to keep handicap spots accessible parking spots accessible and to leave a gap between cars so that that line of traffic going through the marketplace can get out. The three times I have been able to access the restaurant I wanted to there have been no in and out employees outside directing traffic traffic

Irvine Company's Santa Rosa Apartment Homes location (Irvine, CA) has charged me $120 for "in-house" painting repairs but has failed to point out even a single specific spot where that was required.

The photos by their maintenance team show clean, pristine walls; exactly as they were when I moved out.

Furthermore, during the preliminary walkthrough, the maintenance rep failed to point out a single instance of scuff or damage to the walls as required per CA civil code 1950.5.

This is an outrageous, shameful action which damages what was previously a solidly positive opinion.

Could Irvine Company Corporate please let your workers and groundskeepers in your communities know that spitting on the ground and in the grass where dogs and people walk then walk into their owners apartments is unsanitary. They could keep a napkin, tissue or piece of cloth in their pocket if they need to spit. Thank you for your kind help with this issue.

This incident took place Wednesday, March 4th, around 7:55 am. We were walking our normal route to Brywood school and we couldn't go because the road was blocked due to trimming the trees. We were almost late to school. I had to run back home with my 2 children and get in the car and drive. This is very frustrating because there is no notice to when they will be closing the road. We leave to walk to school at 7:50 am and get to school by 8:10 at Brywood. They need to start later if they are going to close the road. The way we go is Escudero onto culver and we take the green belt there between Trabuco and Escudero. We live off of Andele Way in the Raquet club and take Andele Way To the green belt to Deleware to Brywood. I have attached photos and a map and drew in red our route to school. I am just so upset that we didn't go to school our normal way. Something needs to be done about this.

I have lived in different Irvine Company Apartments for the last 15 years, Most of the time it has been decent for me until I moved to Villa Siena. I have been harassed for 4 times and was told I have been making noise and the tenant below is uncomfortable. I am living single with my cat, no parties not even friends come over. I am at home for 8 to 10 hours a day which I mostly sleep or watch TV so there is definitely no noise apart from me walking to the fridge and to the bathroom once in a while. The last time was the manager of the community and wanted me to show her how I walk and to see if I walk hard and if I do not walk lighter or wear slippers (that is what she said) I should be receiving a letter from the Court. So I believe they are trying to intimidate me by telling me they will sue me because I walk heavy according to the tenant below.

My family and I have been living at 560 Saint vincent (Brittany at Oak Creek) for about 3 years now and we complained about stairs being dirty and stains on stairs many many times! The management never took care of it and im reaching out to you guys! Im letting you know that if the stairs are not moped and clean weekly and maintained neat and clean, i'll write a review on yelp and google and wherever I can and attach the photos and videos I collected during these many year!
Attached recent documents!

I work graveyard I'm a medical professional and called earlier in the week to make sure their scheduled non authorized entry to my place for them to install new thermostat upgrade, be possible for them to do right when I got home so I can shower and sleep because I don't want to be in the shower or alseep when someone enters my place and be unaware and come out with my bat. As I said to office staff they then keep talking over me and I said enough and hung up later to have my door knocked on my cops saying I was brandishing a weapon and threatening them . WTF!?! No I got off a 12 hour shift and was on cell phone with them and asked if work could be done within time of my arrival so I would't be caught in shower or asleep and startled when they arrive, which as a female if someone enters your home while you are showering or asleep, you will naturally be afraid.

I lived at Serrano apartments from Oct 2016 to Dec 2018. After 6 months, my bathtub had a hole that appeared out of nowhere in the corner (see pic). I reported it and they told me they needed at least a full 24 hours to reglaze and for it to dry, etc. if finally got done in July 2018. When I moved out, they included it in my move out expenses for $263. They also included another $50 to "power scrub" the carpet when they charged me $50 to "clean" and another $25 to remove stains. Plus $125 for apartment cleaning. My apt is 560 sq feet, so there's only about 400 or so of actual carpet. After some back and forth with Sam in the leasing office, he provided pics and said that I did not indicate there was a hole when I moved in. This apartment was built in 2004 and most likely, the bathtub is from 2004 so it was 12 years old. This is obvious wear and tear. I have reported this to BBB but I feel that reporting this on Yelp and other sites will help with decision making for potential as well as current renters who may have this same issue. If this does not get resolved and I end up paying before it goes to collection, I will file a small claims lawsuit.

This email is regarding the apartment my wife and I currently rent in the Las Flores Community of Rancho Santa Margarita. I have been unfortunate enough to witness and stressfully deal with a careless and un-abiding managerial staff. The Community Manager Brennan Hawkins and his assistant manager Martin Moylan. It has been less than thirty days living in this community and the lack of care couldn't be more disrespectful. My wife was at home, who at this moment is pregnant with my child due to be born in a matter of weeks whilst three men organized by the assistant manager Martin Moylan approached our door and entered without consent from my wife who was home at the time. They rang the doorbell and knocked, did not announce themselves, did not give us a notice of entry on this date, gave no approximate time of entry for service repair, and proceeded to unlock the door and begin to enter. I am beyond uncomfortable and disappointed that we cannot trust our community staff with abiding by the lease agreements signed and acknowledged by both Staff and renters (Lance and Rachel Leonard). This is not a matter of situational "what if's", rather as stated by Law, now broken, an unlawful entry to our home. The assistant manager called my wife a liar and denied any of this while understanding he was not present at this moment. I (Lance Leonard) spoke to Martin Moylan at approximately 11:30 am on today's date 2/11/2019. He refused my request to speak to his direct manager, and only brought forth their service manager. When asking the service manager Freddy, he admitted to the fact that the service technician in fact unlock and open the door to our apartment without any consent by myself or my wife (Rachel Leonard). This apartment community broke their lease terms and agreement. I have also brought to their attention what appears to be black mold on our canned lighting of our main bathroom. The window seals were not repaired when the service technician Sunday 2/10/2019 was requested and authorized to repair this. The front door service repair for replacement of the weather stripping was not replaced and instead fastened lowered on the door and caulking set into the corners. We currently use packaging tape to keep insects (centipedes, spiders, fleas, snakes).

My home was intruded upon by the staff and then denied by the corresponding staff when brought to their attention. It is unsafe to live in this community and we feel threatened by the large male technician who consequently unlawfully entered our domain. Under no circumstance unless authorized or by emergency is a member of the community staff to enter an apartment. If either my wife or myself were not properly clothed, my two dogs were harmed in anyway this has bearing for a lawsuit which is being discussed by my advisors.