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IT Cosmetics
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1.1 10 Reviews 29 Complaints
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IT Cosmetics Complaints 29

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V
9:36 am EDT

IT Cosmetics customer service

I ordered with a valid credit card 3 deluxe kits ... I called to find out when I should receive my products. The man with an accent I could not understand completely. He was rude and yelling at me and said I would not get my products unless I paid allot more! I just don't understand! My favorite makeup and I cannot order? I had ordered off the infomercial before why not now?please help!

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5:46 am EDT
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IT Cosmetics last order

I have order two products online because of the offer (buy one or two products and you will receive tree minis travel sizes with code trio) I have done everything as aked, when I received my items nothing came just two simples, I contact it cosmetics by email they informed me (that they are unable to send the free items on their own the system doesn't allow.) that is really wrong for a company with so expensive products. I spend 58£ for two products. Disappointed with this company for treat customers like that.

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12:25 pm EDT

IT Cosmetics tube half full

I have ordered bye bye undereye from you three or four times now the first two times my undereye makeup was full. The second third and fourth time they were half full. I know because I know how the tube feels when it's full. This is not right especially when I'm buying multiple tubes like I just did this time.I just ordered 3 tubes, please make sure they are full. I am also asking for some kind of term burden Ent for the 4 half empty tubes I recieved the last two times. I thank you in advance for you consideration on this matter! Have a great day!

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Kris Jancso
US
Apr 25, 2018 7:09 pm EDT

I also just received an order for the same undereye makeup and the tube is half full. It was full of air and nothing was coming out until I pushed it almost to the end. $24 paid and received less than half of what was paid for.
Total embarrassment.

A
A
AMsamification
US
Jul 21, 2020 1:58 pm EDT

they are selling the smaller one for the larger price with he temporary birthday discount of 12 off...

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J
7:40 pm EST

IT Cosmetics it cosmetics rip off

I tried to cancel but they still sent products. I went ahead and called them so I could pay for what they sent as to not get a bad credit report plus to make sure they cancel. Suddenly they come up with some mysterious amount that they say I owe for a shipment 9months earlier. So, are you telling me that you owe a company for 9 months and they still ship you product? They will RIP YOU OFF. Just say no! I got a call from someone from Customer Service who basically said too bad. You prove you called to cancel, etc.

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4:48 pm EST
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IT Cosmetics product amount

I ordered foundation from It Cosmetics. I had used it before and liked the product. However, when it arrived it was half full. For $65 I would expect the tube to be at least be 3/4 full!
I contacted customer service four times. Each time they responded with the same form letter telling me that the tubes are weighed and they couldn't have made a mistake. I even sent pictures after they requested them. I dealt with three different customer service agents none whom seemed to know about my previous conversations Even though I provided them a reference number.

I am normally not a grumpy customer but I would think that there should be some sort of acknowledgment of this issue. I even asked for information to return the product but have not received anything.

If the product is only filling half of the tube, perhaps the tube should be made smaller. It is very misleading.

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Update by gj1213@comcast.net
Dec 20, 2017 12:14 pm EST

I contacted customer service again today and they agreed to a replacement. My advice is if you need action to contact them directly and not go through their webpage email. I am satisfied with their response although it was somewhat difficult to arrange initially.

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7:07 pm EST

IT Cosmetics celebration foundation powder with spf 50 and bye bye pores powder

I bought the celebration foundation and bye bye pores from QVC. Within 2 weeks I noticed the pores around my mouth and my chin and jawline looked completly clogged and white like the powder. My face began to break out into huge sores. It wasn't acne. Little hard beads of the foundation and bye bye pores would come out. I went to my dermatologist and had to be put on doxycycline for 6 weeks due to a severe infection from the clogged pores. After treatment I waited a few weeks and tried the products again to be sure they were what was causing it. Same exact thing happened and I'm on antibiotics yet again for 6 weeks and I have major scarring from the clogged pores and sores. I have since gotten rid of my entire it collection and I had every product including the creams.
No issue since I stopped using the It products.

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10:03 am EDT
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IT Cosmetics blurred lines it girl lipstick case

I am usually very happy with my IT products. However, I have two IT Girl lipsticks of which the cases are chipped. I went to put my contact lenses in the other day and had particles of the lipstick case chips on my fingers. I will forward a picture. I would appreciate a refund on these two very expensive lipsticks. I paid $24 each and a drugstore brand is much better quality/ no chipping or shavings on my hands.

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6:32 pm EDT
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IT Cosmetics bye bye foundation trial kit

After watching scores of commercials by Jamie Kern Lima, I ordered the IT Cosmetics Bye Bye Foundation trial kit for $39.95, as advertised, on Mach 8, 2017 and received it today, March 15. The enclosure of the package clearly indicated that I still owed $79.90 as part of the “agreed membership” price (?). Nevertheless, I was so sold on the product's ability to provide full coverage of just about anything and it's alleged smooth and silky application that as soon as I received it, I rushed to try it hoping that, at last and as promised by the commercial, my face would have full, smooth coverage. The foundation turned out to be of the consistency of toothpaste and spreading it was anything but smooth. Even with such a high viscosity, it did little to cover but rather enhanced the lines, wrinkles and other imperfections although it did cover smooth discolorations. Adding to the already applied foundation did not help since it then gave my face the look of being spackled with liquid drywall. Cancelling my “membership” was not too difficult today. Getting my money back has been challenging but I shall keep an eye out to see just how long and tedious that will become.

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11:57 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

11/20/2016 I saw an ad on TV for IT Cosmetics that you could get an introductory kit for just $ 39.95! What an awesome deal, I thought!! Imagine my surprise when my card was charged $ 49.24. I called customer service and was even more surprised to be told that I had been charged tax on the total amount of $119.85, that I was going to be billed in 3...

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About IT Cosmetics

It Cosmetics is a well-known beauty brand that offers a wide range of high-quality makeup and skincare products. The company was founded by Jamie Kern Lima, a former news anchor who struggled with skin issues and found it difficult to find makeup that would cover her imperfections. She decided to create her own line of products that would not only provide coverage but also improve the overall health and appearance of the skin.

It Cosmetics is known for its innovative formulas that are designed to address specific skin concerns. For example, their CC Cream is a cult favorite that provides full coverage while also hydrating and protecting the skin from the sun's harmful rays. The brand also offers a range of skincare products that are infused with powerful ingredients like hyaluronic acid, collagen, and peptides to help improve the texture and tone of the skin.

One of the things that sets It Cosmetics apart from other beauty brands is their commitment to inclusivity. They offer a wide range of shades for their makeup products, ensuring that everyone can find a shade that matches their skin tone. They also feature models of all ages, sizes, and skin types in their advertising campaigns, promoting a message of self-love and acceptance.

Overall, It Cosmetics is a brand that is dedicated to creating products that not only make you look good but also feel good. Their innovative formulas and commitment to inclusivity have made them a favorite among beauty enthusiasts around the world.

Overview of IT Cosmetics complaint handling

IT Cosmetics reviews first appeared on Complaints Board on Nov 21, 2016. The latest review Unwanted Product and Unauthorized Charge: My Disappointing Experience with It Cosmetics was posted on Jun 21, 2023. IT Cosmetics has an average consumer rating of 1 stars from 39 reviews. IT Cosmetics has resolved 0 complaints.
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  1. IT Cosmetics Contacts

  2. IT Cosmetics phone numbers
    +1 (800) 356-5120
    +1 (800) 356-5120
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    +1 (201) 492-5145
    +1 (201) 492-5145
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    News Anchor
    +1 (201) 771-5216
    +1 (201) 771-5216
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    Personal Care
    +1 (201) 492-5140
    +1 (201) 492-5140
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  3. IT Cosmetics emails
  4. IT Cosmetics address
    924 Bergen Ave PMB 173, Jersey City, New Jersey, 07306, United States
  5. IT Cosmetics social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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