iTalkBB Global Communications review: Contract cancellation 4

Do stay away from them, no management, bad service, charge you whatever you use the service or not, very high cancellation fee, it is nightmare after you give them credit card, I have to cancel my credit card after doing business with them. nighmare.

Got to be careful with them even after your cancellation. I cancel successfully back in 07/2010 finally! However, got problem with their useless device. the package got returned to me, finally contacted them back in 08/2010 to confirm address. after that sent 2 more times and got returned. finally sent again back around 12/2010, didn't return this time. However, just got call couple days ago, after 10 months since last contact(back in 08/2010), that they didn't received the useless device and want to charge me money for the device. they called not 10 days after contact, but 10 months! How do a guy track some useless item mailed after that long of a time? well even in my time that's still over 6 months, their time 10 months! I think they did it on purpose, probably just saying they didn't receive it so they could charge me money. I told them straight, why would I want to keep something that's useless to me? The thing is not worth crap, and would have cost me garbage removal fee to just throw it away! there's got to be some laws about when you have to contact people about this! 10months!

SCAM company. STAY AWAY. First I have to mention that this is an internet based service provider. So please do not compare their rate with your regular phone services. Voice over ip phones/plans are really cheap to start with anyways. So it actually really isn't that big of a deal you are getting.But
the most important thing is that this is a SCAM company. My parents
opened an account with them recently, after approached by their sales of
how great their plans are and how cheap these plans are. Immediately
after my parents told me that they did this, I went online and searched
for this company. Unfortunately, the majority reviews I saw are
complaints. So I called iTalkBB the next day and asked to cancel our plan.CS Rep:Told
me straight out that their system was down and asked me call back in
1.5 hrs. I refused and demanded to cancel my plan immediately as I have
read in other reviews that this is a delay strategy they play with
customers. Miraculously, their system "worked" immediately right after I
told him that. Either the CS Rep had some magical power to restore
their system within 10-20 secs or they were just lying to me. He took over 10 mins
to "verify" my account information, only at the end to say that he
needed to transfer me to the Cancellation Dept.. I told him I wanted to
cancel at the start of the conversation. He could have transferred me at
that point instead of wasting ("delay") time by asking a whole bunch of
questions.Transfer:Waited for a few mins and was told by the first CS Rep that the Cancellation Dept. "was
not available" and that someone will call me back. Again, another delay
tactic. I was unhappy and demanded him to get someone who can cancel my
plan immediately. Again, somehow he was able to get the Cancellation
Dept. "available" right after this. So is the dept available or not? Or is this just another one of their tricks to delay the cancellation.Cancellation Rep:He tried to talk me into not cancelling my plan but of course I refused. Again, used about 10 mins
to "verify" my information. The account name is a business name but my
mom used her personal credit card for payment. Here is the weird part. Rep - Can you verify your account name? Me - XXXXXXXXXX Rep - What is the name on the credit card that was provided to open the account? Me - XXXXXX Rep - How come the two names are different? Me - My mom used a personal card so name on her card is not the same as company (account) name? Rep - That's fine. Can you then repeat the full name on her personal card so I can update our record?I
am cancelling my account anyways. Why do you need to update your record
of a payment related information? It seems so fishy because it can get
cause me suspect that they want to put unauthorized charges on the card
after our plan was cancelled.Finally after almost an hour on the phone with iTalkBB,
the Cancellation Rep cancelled our plan. But here is the catch. He
asked that we pay to ship the devices back to their headquarter even
though they didn't ship them to me. I walked into an actual iTalkBB
store next to my house and purchased everything. I had to argue with
the Rep on why I should be able to just return everything (brand new uninstalled)
back to their store. Their explanation to me is that the store is
independent from their headquarter. Well, but somehow your store had no
problem charging us when my parents signed up. Even though after an
hour of my time being wasted, they finally cancelled my plan and allowed
me to return everything back to the store.And the last SCAM act
is right before they ended the phone call, the Rep informed me that I
need to return everything back to the store within 15 days otherwise I
would be charged over $100 for everything as a "penalty" for not getting
it back to them within the time period. This is such a SCAM act. They
advertised for a free 30 days trial. To me, that means if I were to
cancel my plan on the 29th day, I should be able to do so. But NO! If
you decide to cancel on the 16th day, you are out of luck. Please report
them to your local BBB and inform all your friends and families of
their unthical business practices.

I have the same tetrible experience.