Jack In The Box
Reviews and Complaints

I go to the Jack in the Box on Camp Wisdom and Orreio in Duncanville, Texas. store # 188. This store stands out because there are no other nationalities but Spanish working there. Really! No matter what time of day or night there is a person there who just speaks enough English to say HI.. ask for your order.. (number), take your money, mumble something like thank you? I am not some one who discriminates, I am a women that has Black and Native American decent.

I am always glad to see any one who lives here in the U.S. legally wants to work and support themselves or their family however, this is a big problem when Americans can not get work because stores like this one who only hire friends and family is making sure that you have to not just speak Spanish but you got to be Spanish to work at what so called an American based food chain in America. This is not right and Americans need to wake up and see whats really going on!

My daughter and I decided to order at the drive through today (Sun 9-25-11) at Jack in the Box. At 1st I thought the yelling at the other end of the drive through speaker was a technical issue... but when I was cut off before finished ordering, and rudely yelled at "I know!" when I asked for ranch with my mozerella cheese sticks instead of marinara sauce... (how she knew, I don't know). (The cheese sticks were for my daughter and I glanced at her after the yell- she looked as if she was being yelled at.) Anyway, I was cut-off, yelled at, and told to drive forward... and had not finished ordering. When I got to the window (the receipt says Selina) Selina was huffing and puffing and grabbed for my card & gave me my 2 bags and slams the drive through doors! I looked in them (I'm thinking she might be having a bad day, so I'm trying to smile & be polite).. I wait for her to come back and after the slamming I've lost my smile, but I'm nuetral in tone. She says, huffing, "What ELSE do you want?" I replied, "I asked for ranch with the chicken and the mozerella- instead of marinera." I handed her the 2 marinera and she grabbed them, threw them somewhere and handed me 2... then slammed the window again. That's when I realized I never got to order my daughters' smoothie (cuz I was cut off) and I didn't ask for the amount of ranch she likes... more than 2 for lg crispy chicken and lg mozerella sticks. I understand having a bad day... the drive thru had maybe 4 cars (mine was the 3rd) and the parking lot had mayyybe 3. I thought I was a nice customer, but I won't be back.

Jack, you're killing me... And not the way I want you to either, by over-indulging in your super unhealthy and greasy food. Today is already crap because its the 10th anniversary of 9/11/01, a sad day indeed. So I go to try and get my favorite snack: bacon cheddar potatoes with sour cream. The first J in the B had NO SOUR CREAM, which I've ran into before today... So I opted to go to another Jack that was on my way home. This one forgot to pit bacon on the potatoes, so I just had a big glob of cheese with no bacon on them... The worst part being that I didnt realize until I got home, and dont see the point in trecking back for bacon bits. You also have an employee at your J in the B in Lake Stevens, Wa who always hits on customers, steels from the register, and does drug deals out of the drive thru. He says stuff you can be sued for, so you should really pay more attention to your restaurants.
Thanks,

Jacked on 9/11/11   

Last night my husband, my daughter and I went to Jack in the Box for dinner.We don't eat fast food a lot but on occasion we like to and we usually go to Jack in the Box when we do.We ordered an All-American Burger combo with medium curly fries, a Sourdough Jack combo with onion rings and a chicken strips kids meal with apple bites and milk.The cashier "Nichole" was very polite and got the order right.
Well we receive our order and it's completely wrong!They gave us a chicken strip combo meal with regular fries, an ultimate bacon cheeseburger combo meal with those jalapeno things and a grilled cheese kids meal with fries.I approached the employee that took our order and politely said our order is wrong.She said "Oh yeah it is!I remember what you ordered" and said she would fix it.As she walked away, the manager "Jane" walked up and was like "Just eat it please!We have so many cars in the drive-thru" and then told Nichole not to fix it and to mop the lobby floor.
I told Jane that my order is wrong and you need to fix it or I want my money back.Nichole told Jane she would fix it and Jane continued to be a ### and once again told her to mop the floor.Jane then walked away and I yelled "Hey!Fix my order now!"Jane ignores me and walks to the back of the store.Nichole stops mopping the lobby floor and comes up to me and apologizes and says she'll fix my order while Jane is in back.I asked her if she could please refund my money and she told me that she couldn't without speaking to Jane.I didn't want Jane to come back so I agreed to let her fix my order.
She fixed it and everything was fresh and tasted really good!
I gave Nichole $5.00 and told her she's better than Jack in the Box and she said that she only has to work here three more months and she'll be done with college and already has another job lined up after she graduates.
I can't believe they let people like Jane work at these places, let alone let them be managers!
I contacted corporate and hopefully they will get back to me.I also called the store this morning and spoke to the owner and he wasn't happy with Jane.Hopefully he has some sense and fires her ###!

Let me start with how much I hate this jack in the box the workers are rude the manager doesn't help at all with any complaints I had so I guess it has to come down to me complaining to the company...This jack in the box is across the street from me so it's easy for me to get something quick. I will have no problem going somewhere else now after all the stunts they have pulled on me ive got hair in my food twice, the wrong order about 5 times! especially a wrong order that isn't even what I asked for who would ask for a box full of freaking grease with trash chopped up chicken! so disgusting! Ive given that place too many chances a monkey can do a better job working there. I hope everyone sees how horrible and disgusting this place is I WILL NEVER GO TO THE BOX SPRINGS JACK IN THE BOX AGAIN!

While visiting my local Jack in the Box, the line inside was very long...I was the only white person in line, and when the lady behind me asked for 2 tacos from over my shoulder. I was only there to get a soda, but she said out loud, "I only want 2 tacos". He went and got two tacos for her and just handed them over...no money exchanged. I am standing and waiting my turn, and she got waited on by just shouting out. I guess I was the wrong color...talk about reverse discrimination!

Jack in the Box All Americian Buger

What a nasty piece of crap - see phots of the actual buger I purchased 4-24-11. I couldn't eat it, I had to throw it away.

These fast food places are guilty of "False Advertising" and WE need to call them out on this...Complain and don't accept the crap the they try to make us eat!

I went to the Jack In The Box in Phoenix, AZ store #143 on the night of Saturday evening [protected] to get something to eat after a long day at work (12 hours) and was serviced by Cindy who was obviously having a bad day. I was rushed into ordering my food but there was nobody in line behind me in the drive-thru as I was doing this. After being hurried into ordering my eat and run dinner, I noticed a sign with a picture of Jack and a chocolate cake with the words, "It's not too late to order one at the window." So I decided that I wanted one and when I got to the window, Cindy says, "Im sorry. We're understaffed and I cannot take your order." I referred her to the picture and she rebuttled again and said that she would NOT take my order. After trying to convince her to do her job properly, I had to then persuade her to give me the condiments needed to enjoy what I had ordered and it was a dragging process. She made me wait for my condiments which was an obvious signal of her rudeness towards me. After I finally got them she then REFUSED TO GIVE ME MY RECEIPT because I mentioned putting in a customer complaint. By the time I got my receipt and condiments that I asked for and waited patiently for, there was a line of cars behind me making it even harder for her to do her job and making other customers wait even longer for their food.

I normally enjoy the food at Jack In The Box but this visit has left such a bad taste in my mouth that I WILL NEVER GO TO ANOTHER JACK IN THE BOX AGAIN. Cindy has succeeded in turning away a good paying customer making it more of a loss to your company than a loss to me.

I have no idea why she couldn't do her job as she's paid to do or at least be nice about it when she doesn't want to do her job. Obviously, she had a problem with completing the simple job task that she was hired to do. I tried to sleep it off and give it time, thinking that I'd feel better in the morning about what I had to go through to get a fast food meal but, I'm so disappointed that I had to put in this customer complaint.

Thank you for considering this complaint and please help Cindy so she could be more productive to your company as for she has made it so Jack In The Box actually loses business after this event rather than continuing to gain it. Have a nice day.

Sincerely,

Timothy James Garner

I went through the drive thru to get 4 milkshakes and 3 meals. I was told that they were no longer serving milkshakes tonight. Please tell me why you have milkshakes on your menu if you are never able to make them? This is not the first time i have gone to one of your locations wanting to order one and have been given excuses as to why they cant make them. The machine is already cleaned out, the machine is broken, they are all out of milkshakes? As a result we didn't place the rest of the order and went to Del Taco instead. If we cant order an item from the menu then take it off. or put a time frame as to when we are aloud to order it.

i have eaten at this restarant since it first opened probably a year ago...and i have had food poisoning for the last three visits...i always oreder the same thing..ultimate chesseburger combo...curly fries and mint or vanillla shake...i am still going to the bathroom all over myself from last nights order...i have been bujying imodium ad and it is like 15 a bottle or box of pills...i need and deserve some action...i am 31 years old and have been a loyal customer since 1987...my contact no is [protected]...i have complained to cashiers...manager maria and hq...please help e mail @[protected]@yahoo.com

See my other complaint

it was more detailed.

but I had forgotten to mention that it was about jack in the box.

again, I do understand completely about stressed workers!

however, I encourage very strongly that they TAKE RESPONSIBILITY for their own human error. Custromers like myself do NOT deserver to walk out feeling bad as t hough they deserve to be treated like bad burdensom persons!

understood?

thank you.

I went to Jack in the Box #3934 on Jan.23, 2011 around 3:42. The store was semi clean and service was horrible. I would never ever go back with employees like that. I waited about 10 minutes on the counter waiting so tell my oder. The employee that attended me her name was Daisy and she was in terrible attitude. Everytime i gave her my oder she had a smart remark on anything also she was rude and abnosiouse.. When i told her she had gave me my order wrong she said it was correct and that I never told her what I truely wanted. The rest of the employees were nice enough to give me what I had asked for. I would never ever go back again with those kind of employees...

I ordered the big meal deal for my husband and I on my way home from work. I work 50-55 hours a week and my husband is homebound with cancer so we dont get the luxury of enjoying a home cooked meal. I mostly bring home fast food. however, when I got my order home, and proceeded to unpack it onto plates, the tacos looked as if they were pre made and have been sitting around for hours! it was awful! needless to say, we did not eat them as we considered them un edible! shame on that jack in the box for their very poor quality! I will not be returning!

When I first started at Jack in the box i loved it. Once i got in there thou and starting working the manger (Suryon "Han") became more abusive and disrespectful to empolyees yelling and teamleaders in front of team members which i think is wrong. If you asked for one day off, she would give you two weeks off, and snidly say enjoy your vaction. She would never work for her team and always leave earily even if she was needed, she was just rude and hard to work for, and she fired one employee for wondering why she was always yelled and treat poorly by her. Also if she called you in she didnt care what you had going on, she would yell at you saying "you need to be here because I need you here now!" Dont work at the Jack-in-the-box on Navajo.

i work at jack in the box tis is my third time working there. the first time i worked there i loved it but now since im back i am under new management and it is a horrible work enviroment. the store assitant (charn clay) is so disrespectful i am just getting off and i was explaining to her that we had to do a overing and she yelled a cuse me out then got mad at the teamleader and i explained to her don't get mad at him i asked him to do it and she cured at him at told him that he shouldn't listen to regular employees i am tired of her abuse she cause alot of conflicts at work because she starts alot of rumors and enjoys when employyes have conflict cause of her rumors hse is spreading. i am absolutley tired of getting mistreated by her. they will write you up for things that don't even matter and when you try toexplain yourself they don't want to hear your side. also there is a note on our walll that states if you need to call in call in at least an 4 hours ahead of time i called in 7 hrs ahead because i was sick my boss tina g. did not call me all she did ws send me a text messages saying yoour are fired if you don't come in. they sit in the office and talk about everyone and heir personal life instead of worring about the customers. we are always out of products and when we tell them we are out they yell at us like its our fault. and there is a bad problem with cash shortages at work. this jack in the box need to be look at more. i mean what store can't do overings? i work hard i barely call in cause if i di i feel i will get fired it was one time i called in many hour ahead if time and they told me well i better find someone to work for me..i was sick and that was the only time i missed work i am really getting tired of this job but it's al i have right now to support myself.

I went to get dinner with my family and placed an order to go through the drive thru as we were leaving the manager handed us the food we ordered and told us what was in each bag as she handed it to us we proceeded to head home when we reached the house we went through the bags our food was cold and we noticed that three items weren't in the bag that we had ordered . We called jack in the box the manager answered the phone and stated that she realized that we didn't recieve the whole order and that if we came back she would make them fresh for us . When we drove the 5 miles back to the restraunt we went back through the drive thru and the drive thru attendant offered us two items that were missing and when we stated that ; no there was also another piece of our order missing (a large order of chorros ) the manager came toi the window and stated no we didn't order that and when I showed her the reciept she carried an attitude and continued arguing with me and rolled her eyes to another employee . I didn't appreciate the attitude and the piss poor service I had a long day at work and just wanted to have a decent dinner which turned out to be more trouble than it was worth ! our family enjoys going to jack in the box rather than the other restraunts ; and we do quite a bit of business with jack in the box and will continue to do so ; however this is one restraunt that we will never do business with . They are not people friendly and carry attitudes and not to mention our food was cold too and the service was lousy.
sincerely ;
Edward Totty

The first ad shows a new employee, his feet tied to a rope, being dunked upside down in a vat of melted cheese. Tag line: "We're just hazing the new employee." followed by a laugh track.

The 2nd ad shows Jack sitting at the kitchen table with his mother, his father opens the door saying, "Patty, call the doctor, it's been over 4 hours." looking down to his genital area. This is being shown at 6:30pm - family time.

Family time aside, it's in such poor taste and has nothing to do with Jack in the Box's menu.

With all the bullying going on, hazing is SO inappropriate and has nothing to do with their menu. When this ad runs, I can't breathe.

I've sent emails complaining of both and nothing changes, no response.