Menu
For Business Write a review File a complaint
James Vito Customer Service Phone, Email, Contacts

James Vito
Reviews and Complaints

www.vitoservices.com

Learn how the rating is calculated

4.4 14 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

James Vito Reviews 16

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

James Vito Great job, explaining the problem and also telling solution

Great job, explaining the problem and also telling solution. The overall servie experience was excellent.

Read full review of James Vito and 4 comments
Hide full review
4 comments
Add a comment
N
N
N. O'Kon
Verified customer This complaint was posted by a verified customer. Learn more

Great job, explaining the problem and also telling solution. The overall servie experience was excellent.

T
T
T. Kiehn
Verified customer This complaint was posted by a verified customer. Learn more

Bobby is truly a professional. I would not hesitate for a moment to recommend him for service to any HVAC system-- Mr. Vito should be very very pleased in having Bobby represent your company. Bobby is the BEST, courteous helpful, explain all questions we have in detail, explains what he is going to do before he does it. Nobody beats the service that Vito does to help all of us.

B
B
B. Ebert
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for working in our home, we are a repeat customer, and appreciate the good work.

M
M
M. Dibbert
Verified customer This complaint was posted by a verified customer. Learn more

Eric P did an amazing job replacing our kitchen faucet. Erik was courteous, efficient and knowledgeable. We would not hesitate contacting Vitro Services for any future needs!

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

James Vito Joseph was very courteous, knowledgeable, and professional

Joseph was very courteous, knowledgeable, and professional. He has served my HVAC needs previously and has always done an excellent job.

Read full review of James Vito and 4 comments
Hide full review
4 comments
Add a comment
W
W
W. Leffler
Verified customer This complaint was posted by a verified customer. Learn more

Friendly courteous and knowledgeable. Not to mention, on time excellent service the service technician explain what service I was Receiving. Great work

S
S
S. Harvey
Verified customer This complaint was posted by a verified customer. Learn more

Gavin from Vito Plumbing is an awesome and extremely friendly, straight shooting & knowledgeable technician. He's helped me out a few times from yearly inspections to a full on central fan/motor issue with my HVAC system. If all techs are like Gavin at Vito, then I can say that Vito is likely a great option for your various HVAC needs. I've also had Vito replace a burst hot water tank in the past previously, and other than the flooding (no fault of theirs) they helped append a good ending to a pain in the rear experience.

J
J
J. Berge
Verified customer This complaint was posted by a verified customer. Learn more

Dennelll from Vito is awesome! He sees everything through in a thorough manner and is very knowledgeable with everything he has done in my house. What a nice person and polite. I have used Vito services for over 15 years now. He was just her today to follow up with installing a part and fixed the shower problem. He was very quick but precise. It alleviates a lot of stress for me. I now can have a working shower and toilet for my out of town guest. They try to get the contractors out as soon as possible. Thank goodness! Sincerely, Amanda A. Bethesda, MD.

P
P
P. Rau
Verified customer This complaint was posted by a verified customer. Learn more

They are good people who do good work. Would recommend them to anyone.

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

James Vito Friendly courteous and knowledgeable

Friendly courteous and knowledgeable. Not to mention, on time excellent service the service technician explain what service I was Receiving. Great work

Read full review of James Vito
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

James Vito Gavin has always been truthful and fixes my problems

Gavin has always been truthful and fixes my problems. He always wants to save me money to resolve my problem correctly. I have been with Vito for at least 15 years

Read full review of James Vito
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

James Vito A bit pricey but prompt, efficient, professional, and good with communication in my experience

A bit pricey but prompt, efficient, professional, and good with communication in my experience. I’ve had Vito make repairs to my plumbing and my HVAC system and been satisfied.

Read full review of James Vito
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

James Vito Eric P*** did an amazing job replacing our kitchen faucet

Eric P did an amazing job replacing our kitchen faucet. Erik was courteous, efficient and knowledgeable. We would not hesitate contacting Vitro Services for any future needs!

Read full review of James Vito
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

James Vito Very professional, friendly and joyful service

Very professional, friendly and joyful service. I am happy I chose them. Thy got the job done & though it was a big job, so neat and no mess left behind. They will be my go to plumbing company from here on out.

Read full review of James Vito
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

James Vito Bobby is truly a professional

Bobby is truly a professional. I would not hesitate for a moment to recommend him for service to any HVAC system-- Mr. Vito should be very very pleased in having Bobby represent your company. Bobby is the BEST, courteous helpful, explain all questions we have in detail, explains what he is going to do before he does it. Nobody beats the service that Vito does to help all of us.

Read full review of James Vito
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

James Vito The Vito services people responded in only 2 days to my air conditioning issue even though it’s during the hot, very busy time of the year

The Vito services people responded in only 2 days to my air conditioning issue even though it’s during the hot, very busy time of the year. They recharged my a/c system quickly and did not try to up-sell or push additional services or costly upgrades. The technician Joseph P was polite and accommodating and professional. I’ll be glad to have them work on my home again when needed in the future.

Read full review of James Vito
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

James Vito Vitos employees are the most honest in the industry

Vitos employees are the most honest in the industry. Our heater went out of service on Christmas eve. We called several companies to see who could get here the soonest. Another company arrived first. They wanted to charge $1,200 for new parts that would take days to order. Vito diagnosed the problem as a clogged filter. They changed all the filters ad reset the system, all for $90.00. There is no more honest company in the industry than Vito. We'll never use anyone else!

Read full review of James Vito
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

James Vito Vito I installed 2,75 gallon water tanks in 2015

Vito I installed 2,75 gallon water tanks in 2015. I recently began to have an issue with the cold water running warm for too long. I called Vito and Anthony came out to my house. He assessed the situation, explained how to fix it and did so in 40 min. Anthony was very professional and explained he would need to turn the water off to the house. He gave me adequate time to prepare. In keeping with safety protocol, Anthony wore a mask and sent me a receipt via email. As far as the cost, I only paid the service call fee.

Read full review of James Vito
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

James Vito Gavin from Vito Plumbing is an awesome and extremely friendly, straight shooting & knowledgeable technician

Gavin from Vito Plumbing is an awesome and extremely friendly, straight shooting & knowledgeable technician. He's helped me out a few times from yearly inspections to a full on central fan/motor issue with my HVAC system. If all techs are like Gavin at Vito, then I can say that Vito is likely a great option for your various HVAC needs. I've also had Vito replace a burst hot water tank in the past previously, and other than the flooding (no fault of theirs) they helped append a good ending to a pain in the rear experience.

Read full review of James Vito
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

James Vito Dennelll from Vito is awesome!

Dennelll from Vito is awesome! He sees everything through in a thorough manner and is very knowledgeable with everything he has done in my house. What a nice person and polite. I have used Vito services for over 15 years now. He was just her today to follow up with installing a part and fixed the shower problem. He was very quick but precise. It alleviates a lot of stress for me. I now can have a working shower and toilet for my out of town guest. They try to get the contractors out as soon as possible. Thank goodness! Sincerely, Amanda A. Bethesda, MD.

Read full review of James Vito
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

James Vito It was very easy to get an appointment and we scheduled a visit between 8am to 12 pm

It was very easy to get an appointment and we scheduled a visit between 8am to 12 pm. They're technicians always come between 8-9am and the dispatcher called ahead of time that the technician was on his way. He arrived by 8:30am , very respectful of our house by wearing shoe covers and a mask before coming in, and he was the same technician coming to our house past couple of times our furnace needed to be checked. We just needed the filter to be replaced (something we had to buy on our own) and he was done in about 15 minutes. This is a very reliable business and I have relied on them to check our furnace and AC since we bought our house.

Read full review of James Vito
Hide full review

James Vito Complaints 2

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

James Vito On 07/23 I hired VITO to install a complete air conditioner unit at the cost of $7,059.59

On 07/23 I hired VITO to install a complete air conditioner unit at the cost of $7,059.59. The work was done severly incorrect. Another contractor had to correct the following issues: 1. debris which should have been cleaned out prior to the installation went down the line and caused a backup. 2. Trap connected to main condensate line-no way to open the trap to clean, trap should not connect to main condensate. 3. Trap configuration with 2 pipes that were left open, no cap on these pipes. 4. Debris from install left inside the Air Conditioner closet.

Read full review of James Vito
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

James Vito I didn't get a copy of the video they took of my drains, even though I asked them multiple times

I didn't get a copy of the video they took of my drains, even though I asked them multiple times. They took the video on 7/20 and I got an electronic copy of the report. However, on 7/17, another technician told me that the service would include a video copy. I called their office on 7/29 to inquire about getting the video. The receptionist found the technician and informed me that he would put it on a portable drive and send it by mail. Since I hadn't received it, I called again on 8/10. The receptionist said she would email the technician and manager about the problem. Unfortunately, nobody has followed up with me, and I still don't have the video.

Read full review of James Vito
Hide full review

Is James Vito Legit?

James Vito earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds James Vito to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, James Vito is known for their high standards and safety. If you're thinking about dealing with James Vito, it's wise to check how they handle complaints.

James Vito has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

James Vito has registered the domain name for vitoservices.com for more than one year, which may indicate stability and longevity.

Vitoservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vitoservices.com you are considering visiting, which is associated with James Vito, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Vitoservices.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vitoservices.com may offer a niche product or service that is only of interest to a smaller audience.

About James Vito

Screenshot James Vito
James Vito, the founder and owner of Vito Services, is a highly accomplished and reputable professional in the field of home services. With an extensive background in plumbing, heating, and air conditioning, James Vito has established himself as a trusted expert in the industry.

With years of experience under his belt, James Vito has honed his skills and expertise to provide top-notch services to his clients. His commitment to excellence and customer satisfaction is evident in every aspect of his business. From the initial consultation to the completion of the project, James Vito ensures that his clients receive the highest quality service and workmanship.

One of the key factors that sets James Vito apart is his dedication to staying up-to-date with the latest advancements in the industry. He consistently invests in ongoing training and education for himself and his team, ensuring that they are equipped with the knowledge and skills to handle any job, no matter how complex.

James Vito's professionalism and attention to detail are unmatched. He takes the time to thoroughly assess each client's needs and provides tailored solutions that meet their specific requirements. Whether it's a plumbing repair, HVAC installation, or maintenance service, James Vito approaches every project with the utmost care and precision.

Furthermore, James Vito's commitment to customer service is unparalleled. He understands the importance of clear communication and transparency throughout the entire process. James Vito takes the time to explain the scope of work, pricing, and any potential challenges to his clients, ensuring that they are well-informed and confident in their decision to choose Vito Services.

In addition to his technical expertise, James Vito is known for his integrity and reliability. He values the trust his clients place in him and strives to exceed their expectations with every project. James Vito and his team are known for their punctuality, professionalism, and dedication to delivering exceptional results.

Overall, James Vito is a highly respected professional in the home services industry. With his extensive experience, commitment to excellence, and unwavering dedication to customer satisfaction, James Vito has built a solid reputation as a go-to expert for all plumbing, heating, and air conditioning needs. When it comes to quality service and exceptional workmanship, James Vito and Vito Services are the trusted choice.

Overview of James Vito complaint handling

James Vito reviews first appeared on Complaints Board on Jul 29, 2023. The latest review Great job, explaining the problem and also telling solution was posted on Jul 31, 2023. James Vito has an average consumer rating of 1 stars from 16 reviews. James Vito has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. James Vito Contacts

  2. James Vito phone numbers
    +1 (301) 251-0211
    +1 (301) 251-0211
    Click up if you have successfully reached James Vito by calling +1 (301) 251-0211 phone number 0 0 users reported that they have successfully reached James Vito by calling +1 (301) 251-0211 phone number Click down if you have unsuccessfully reached James Vito by calling +1 (301) 251-0211 phone number 0 0 users reported that they have UNsuccessfully reached James Vito by calling +1 (301) 251-0211 phone number
  3. James Vito address
    681 Southlawn Ln, Rockville, Maryland, 20850-1458, United States
  4. James Vito social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  6. View all James Vito contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.