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3.0 4 Complaints
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Cleanify Complaints 4

ComplaintsBoard
R
12:38 pm EDT

Cleanify Cleaning service

Cleanify is absolutely terrible. I contracted two cleaners through them that didn't show up, finally, one showed up 2.5 hours late. Since there was only one cleaner, it would obviously take twice as long. Since it was a clean to move in to a new house, I would have just been stuck there for 4 hours while she cleaned. So, I refused the service, and had to clean myself.

Cleanify finally did offer me a refund--that is the least they could do given that they provided me with nothing but wasted my day--but I have never been able to actually speak with someone and the refuse to get back to me. They gave me a $10 off promo for another cleaning service as if I would ever pay them another dime. The implication is that an entire day of my time is worth $10 to them, and that is insulting.

When people say that "you can't talk to a real person" they are often exaggerating. With cleanify this is literally true. Their entire system is apparently set up so that they don't have to actually pay any customer service people.

I understand that obviously third party contractors can sometimes fail to do what they're supposed to, but when your entire business model is to facilitate and orchestrate third-party services, then you need to take some responsibility, which they refuse to do. Moreover, the cleaning company itself--called Homehelper Housekeeping in NYC--is run by a sociopath who started yelling at me because they were too incompetent to show up.

All in all, every step of the way Cleanify proved completely incompetent and in unresponsive. You would be much better off just contracting directly with services, because Cleanify offers nothing but headaches and $10 off coupons.

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ComplaintsBoard
M
5:39 pm EDT

Cleanify House Cleaning

I hired Cleanify in the past to clean my 6 bedroom and 6 bathroom home using the same cleaning company Cleanify hired before "Mary's Cleaning Services". The results were satisfactory for $230 so when I was expecting company I decided to hire Cleanify again.
On their website they ask how many bedrooms and bathrooms the applicant has so I again filled in 6 for each. Cleanify estimated that the cleaning would take 6.5 hours and they would contact Mary's Cleaning to do the job.
One person from Mary's showed up (not two like before). The "cleaner" physically was in our home for 4 hours and cleaned only the bathrooms. The kitchen and rest of the entire house was not touched. When I got home I took pictures of everything that was not done and contacted Cleanify asking to have someone do the job completely as before.
The company responded to me with the email below:

Cleanify Customer Support Supervisor (Cleanify Help)
Jul 15, 16:12 PDT

Hi Michelle,

We do apologize for the late response as we need to check other details to provide resolution on this matter.
I was able to talk with the cleaning service provider about the issue and what was advise is the cleaning time is not enough to do the whole cleaning. Moreover, it seems, the place requires more of a thorough cleaning which really requires more time than the given amount of time booked.

Allow us to give you $25 discount on the next appointment, feel free to advise as well if you are willing to have additional hours for this, in that way, the cleaning service provider could be able to cover everything.

Of course, if you have other questions or concern, please do not hesitate to email us back.

Yours in cleaning,

Juan @ Cleanify

A $25 dollar discount on your next cleaning is the best this company will offer you if their cleaner doesn't perform the job.
Wow, who wouldn't want to work as a cleaner for Cleanify? Do nothing and get paid regardless. No accountability.

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S
2:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cleanify Poor job - no refund

Came on Tuesday...very poor job. Dust everywhere, stains on walls, winders were not washed, bathrooms and stove filthy. Manager refused to give me a refund. They sent the same ### out the following saturday to "rectify" his mistakes! No was was I gonna let him in! Horrible service, horrible managers.

I would like to start a class action lawsuit against this complnay. Anyone interested?

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Marco Giometto
US
May 05, 2016 9:32 pm EDT

They did a terrible job, and kept asking for money back with no success. I would not recommend Cleanify Cleaning to the people as this company prefers fraudulent activity instead of honest business. Attached a picture of the floor after the cleaning service, as dirty as before.

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Is Cleanify Legit?

Cleanify earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Cleanify stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Cleanify's reputation as a trustworthy leader in their field. Customers can rely on Cleanify's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Cleanify. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Cleanify's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cleanify.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cleanify.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Cleanify.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Cleanify.

However ComplaintsBoard has detected that:

  • Cleanify.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cleanify.com may offer a niche product or service that is only of interest to a smaller audience.
  • Cleanify protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Cleanify that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
ComplaintsBoard
B
9:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would not recommend Cleanify Cleaning to the people as this company prefers fraudulent activity instead of honest business. I was their victim once and I don’t understand why this company is still on market!!! Close them down!

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Overview of Cleanify complaint handling

Cleanify reviews first appeared on Complaints Board on Jan 25, 2013. The latest review Cleaning service was posted on Jul 26, 2016. The latest complaint Poor job - no refund was resolved on Feb 01, 2014. Cleanify has an average consumer rating of 3 stars from 4 reviews. Cleanify has resolved 2 complaints.
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  1. Cleanify Contacts

  2. Cleanify phone numbers
    +1 (866) 454-6243
    +1 (866) 454-6243
    Click up if you have successfully reached Cleanify by calling +1 (866) 454-6243 phone number 0 0 users reported that they have successfully reached Cleanify by calling +1 (866) 454-6243 phone number Click down if you have unsuccessfully reached Cleanify by calling +1 (866) 454-6243 phone number 0 0 users reported that they have UNsuccessfully reached Cleanify by calling +1 (866) 454-6243 phone number
    +1 (778) 574-5559
    +1 (778) 574-5559
    Click up if you have successfully reached Cleanify by calling +1 (778) 574-5559 phone number 0 0 users reported that they have successfully reached Cleanify by calling +1 (778) 574-5559 phone number Click down if you have unsuccessfully reached Cleanify by calling +1 (778) 574-5559 phone number 0 0 users reported that they have UNsuccessfully reached Cleanify by calling +1 (778) 574-5559 phone number
  3. Cleanify emails
  4. Cleanify address
    2 Clarence Pl, San Francisco, California, 94107, United States
  5. Cleanify social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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