Jazeera Airways’s earns a 1.2-star rating from 111 reviews, showing that the majority of passengers are dissatisfied with flights.
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Lost baggage
so we travelled from istanbul to pakistan karachi via kuwit they took our hand carry at check in counter we did nit receive one hand carry stuff informed us they deliver to kuwit mistakenly you will receive in next flight still i did not ger it travel on 4th jan 2024 they launch complain at pak airport still did not got they did not receive call 5 families face this issue
Claimed loss: 1000usd
Desired outcome: Give us claim i have mu expensive and urgent medicine
Confidential Information Hidden: This section contains confidential information visible to verified Jazeera Airways representatives only. If you are affiliated with Jazeera Airways, please claim your business to access these details.
regards cancelled flight
i booked a flight ticket for 2 passengers from dubai to kathmandu 30/10/2023 but the airlines cancelled the flight 23 hours before the flight departure time. now we are facing fare differences due to this issue , the airlines said they will refund the money back. but they are not talking about the compensation. i would like to take compensation from the airlines
Baggage undelivered even after 2 days of arrival
One of the worst airlines i have ever travelled, this was my 1st time travelling with this airlines and this will be the last as well.
Mine was Madinah to Bangalore connecting via kuwait on 25th/26th October 2023, in kuwait we had to sit in flight and wait for 2 hours to take-off for no reason and then when we arrived in bangalore, total of 110 baggage went missing, Al jazeera Staff promised and committed to get all of those delivered to our home addresses immediately the next day and 2 days later, they call us and tell us to come collect it from airport which is almost 200kms away from my home.
Really very disappointing.
I DONT RECOMMEND AL JAZEERA AIRWAYS TO ANYONE.
Is Jazeera Airways Legit?
Jazeera Airways earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jazeera Airways. The company provides a physical address, 23 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jazeera Airways has registered the domain name for jazeeraairways.com for more than one year, which may indicate stability and longevity.
Jazeeraairways.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jazeeraairways.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jazeeraairways.com you are considering visiting, which is associated with Jazeera Airways, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Jazeera Airways website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Jazeera Airways has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 111 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Jazeera Airways protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Jazeera Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Damaged suitcase
Dear,
I took flight with your airline on 4th August (Kuwait - Belgrade). When I took over my suitcase, I noticed 8cm snap of the plastic. The suitcases handle was ripped out on the previous flight, but I continued using it and I even signed the acknowledgement of it prior. The surface of the suitcase was new. After the flight with you I ended up with a huge tear that even damaged some of my clothes.
I already filed a complaint, but I received no answer.
Marina Jovic,
currently resident of Kuwait
Desired outcome: Replacement of the suitcase
Regarding my flight route change
It is to inform you that my flight from Mumbai to Riyadh via kuwait on 14/07/2023 but due to delay of flight 3 hours my interchange flight from kuwait to riyadh is missed i.e. jazeera airways allow me to mumbai to dammam via kuwait. Sir this is your company issue to delay of flight. You are requested to please refund my fare from dammam to riyadh at earliest at possible this is my 3rd complaint. This is my is experinace with jazeera is not good i thing last experiance.
Please reply me and feel free to contact with me my Phone No. [protected]
Email id : [protected]@gmail.com
Damaged bag
I hope this message finds you well. I am writing to express my deep disappointment and frustration with the recent experience I had while traveling on Jazeera Airways.
On July 18, I boarded a Jazeera Airways flight from Amman, Jordan, to Kuwait. I was excited about my journey and had just purchased a new bag for my travels. However, my excitement quickly turned into dismay upon receiving my bag at the destination.
To my utter dismay, my newly purchased bag was treated with reckless disregard during the journey and arrived in a deplorable state. The bag was covered in scratches and dents, showing clear signs of mishandling and rough treatment. The most alarming part was the missing wheel, rendering the bag practically unusable and causing significant inconvenience during my travel.
Despite my frustration, I decided to contact your customer service immediately upon arrival at the airport. To my surprise, I was informed that Jazeera Airways' policy does not compensate for damage to handles or wheels of bags. Frankly, this response seems rather absurd and disappointing from a company that claims to prioritize customer experience.
As a loyal customer, I have always appreciated Jazeera Airways for its services and professionalism. However, this recent incident has shattered my confidence in the airline's commitment to providing a seamless travel experience. Damaging a passenger's baggage and then refusing to take responsibility for it is certainly not the standard of service I expected.
I understand that issues may arise during travel, but the way they are handled reflects the true character of a company. I implore Jazeera Airways to review its policies concerning baggage damage and consider implementing measures that prioritize customer satisfaction and accountability.
I kindly request that you thoroughly investigate this matter and provide a suitable resolution for the damage caused to my bag. It is my hope that this issue can be resolved promptly, and I can restore my faith in Jazeera Airways as a reliable and customer-focused airline.
I have attached pictures of the damaged bag, I look forward to your timely response and an amicable resolution to this unfortunate situation.
Thank you for your attention to this matter.
Desired outcome: I would like compensation for my bag.
j9428_techinal failure_
My Father was about to departure Flight J9428 from Chennai on 2:05 am dated 16/7/23. The flight got delayed due to technical failure. The expected timing given by the airline officials for next departure was 8:30pm
No hotels were provided nor the food. My father is a hypertension patient who should be taking his beta blocker medicines after meals.
The airlines should be providing hotel facilities as per the aviation rules in case of delay but the airline failed to do so.
Kindly do the needful.
Bilet iptalı
24.06.2023 saat 15:00 tarihine Türkiye istanbul Sabiha Gökçen- Uzbekistan Tashkent havalimani için Jazeereairways dan Kuweit aktarmalı bilet aldım.
4 saat önceden havalimaninda bulunmama rağmen ilk uçuşa alınmadım.
İlk uçuş geciktirildiği için ikinci uçuşa yetişemeyeceğimi o yüzden alamayacaklarini söyleyip biletimi iptal ettiler.
Çok mağdurum önceden belirtmediler. Hiç bir hizmet sunmadilar. İşten ayrılmıştim.
Desired outcome: Tazminat talep ediyorum
Staff of Al-Jazeera Hyderabad
Dear sir.,
My name is Mohammed Waheed Ahmed travelled with your airlines on 03 May 2023 (Time of Departure 2.45A.M.) HYD-JED my PNR ECLRUX. Sir as I reached the counter to check-in the person who is dealing with me manipulate my Passport. As he asked my exit re-entry paper when I was busy to take out the same he misplaced my passport and then asking me that he has returned my pp to me, when I raised my voice that he did not returned then he told me to put my luggage, some other staff guy bring my passport. So I humbly request you to look in this matter and please confirm me. I will attach his photograph. This brings very bad reputation to the airlines sir. You can check the CC TV for proof. It is between 1am to 1.30am Approximately. Awaiting your prompt reply.
My email : [protected]@gmail.com
Flight schedule change
I book a flight ticket to tbilisi from kuwait on 2nd May 2023 and return on 6th May 2023 but unfortunately I received a mail where my flight got changed from 2nd to 4th May and return date stays the same,since I planned my vacation and booked my hotel in tbilisi according to the date 2nd.so I called the customer service and ask them about the changes in dates,there one lady told me that if you dont want the flight you can cancel and get the refund where as the refund policy is credit shell which basically means you can book any other ticket with the same amount of the ticket you purchased and validity is for 1 year which was not explained to me and I got the information about this later. Another thing they didn't inform me that I can change the dates of my flight without paying. Since I already cancelled the ticket and to rebook you have to call customer service to use that credit shell amount and they asked for service charge which is not acceptable. Firstly the airline is responsible for the flights changes and they have no rights to schedule the date without the consent of the person secondly if you have that kind of policy you need to inform before hand and also you should inform that we can change the date of the flight without paying.its my first time flying and also the worst service you have to your customer where your customers service staff cannot speak proper English or give the information correctly.
Damage Baggage Claim - Traveled on 23.01.2023 / PNR- J5YDTC / Flight CHENNAI - ISTANBUL GRAND / Flight No J9 428 & J9 301
Regarding: Damage baggage claim request.
We travelled on 23.01.2023 (Monday) return flight from CHENNAI - ISTANBUL GRAND, one of our luggage got damaged.
Herewith attached the Damage pictures and Flight ticket.
Flight details :
Travel Date : 23.01.2023
PNR- J5YDTC / Flight CHENNAI - ISTANBUL GRAND / Flight No J9 428 & J9 301
I sent the mail to jazeera airways with this complaint, asked me about Damage report.
I replied that ...
First thing , I am not aware of such a reporting protocol in the Airport itself.
And this is my first experience of damage baggage claim in my travel experience.
Lokeshkumar, Damodaran
[protected]@gmail.com
+[protected]
Desired outcome: I need compensation for my damaged baggage
Jazeera Airways - J9 612 Tbilisi - Kuwait flight
We are a family of 7 members including my parents, three children, my wife and I who came to Tbilisi from Kuwait on 16/11/2022 boarding Jazeera airlines. We stayed at Tbilisi for 5 days and today (20/11/2022) was supposed to be our return flight to Kuwait. We reached airport by 12:30pm as flight was supposed to be at 14:50 pm. Until 13:40 there was no information on the display. When we checked with airport inquiry, they had no intimations from Jazeera either. We had to run around contacting different airport authorities to get clarity on the flight status. This was very much unexpected from your airlines. Have you cancelled the flight because you had insufficient passengers? We were only less than 15 people waiting for this flight. If this is the case, you could have given an early heads up. We would have not chosen Jazeera airlines at all. Now anytime we travel we would need to think twice before availing Jazeera flights.I had to resume work in the evening (on 20/11/2022) at 6 pm Kuwait time and the flight was booked accordingly. My wife has to rejoin tomorrow which cannot happen either because the new ticket is for tomorrow (21/11/2022) and her job will be at stake due to this. Children need an additional day off at school too.
Desired outcome: You can decide on the action. We suffered really bad due to this and I am clueless on what to ask for compensation. I hope you would not discard my complaint.
Money Refund due to Flight cancellation
Dear sir
Jazeera airways send me an Email informing that my My flight Y3WRRY Beirut - Kuwait was cancelled by Jazeera airways with no reason.
This cancellation cost me lot of money losses in my business.
Due to that I' m demanding for a compensation and money refund for the difference of ticket value Beirut - Kuwait of 105 K.D. The sooner
Jazeera refund 45.100 K.D. the difference to be refund is around 60 K.D.
Regards
Aref Reaide
[protected]
Teminal 5 Jazeera Airways
As a transit of 5 hours,at least we accept to eat, sit down and use the toilets. The waiting area is small,too crowded. All the vending machines dont work ,they accept the money but then donot work. Complained to maintainance workers but no response. No signs saying Machines not working. Many people eneded up with their money stuck.Toilets very dirty.
This was my worst experience with any airport.
Desired outcome: Have some options to eat,some more toilets, cleaning and Maintainace of vending machine.
Late luggage
hello, i am salma laraki, passeport DH4054206 i travelled with jazeera on october 7 from istanbul to colombo (with a layover in koweit), once arrived to colombo on october 8 at 3am my luggage wasnt there, the sri lankan airlines office said it's late to arrive cause they didnt put it when we changed the plane. well, i got it back finally on october 10 (after more than 48h) it was the only important luggage i had, with my medicines, clothes, shower stuff, shoes... and i was supposed to go to kandy but i stayed in a hotel in negombo so i can be near the airport, and meanwhile i bought clothes shower stuffs and others...
well now i am asking for my right of compensation cause it took more than 24h to arrive.
regards
Desired outcome: compensation claim
My luggage was made damaged
Hi sir,
Please to inform you that while traveling Riyadh to Kathmandu on 5th September 2022 my laugage was made damaged and I have complained on Kathmandu airport but still no response. So could you please look into it and provide the compensation of my trolley bage.
My flight details are as follows
Booking Reference
Reservation Number Booking Date Name of passengers)
I2S6XY
13 Aug 2022
MR PREM KUMAR GURUNG
Booking Status
CONFIRMED
Your Itinerary
Date
2 05 Sep 2022
2) 05 sep2022
Flight Departing
Riyadh
19 222
1325hr
Riyadh
Kuwait
19 539
1855hr
Kuwait Terminal 5
A3 10 Oct 2022
19 540
Please check and provide my trolley bage cost which was made damaged by airline staff.
Abha tp instead the flight enroute to dammam
Dear head of Aljazeera Airlines Headquarters Good day, I am Kamran Ali Shaikh a Indian Citizen friend of Sonu (pax), I book the ticket for Bom to Abha on 04 sep PNR :- JD9IQH and issue date 19Aug. But the ticket was issued for Abha & instead the flight Enroute to Dammam Location Airlines have asked him to board for Dammam or else to stay at Kuwait only, This is something totally wrong. As the passenger cant be at the kuwait airport since he is employed in KSA in Abha Region. he passenger has waited for Long hours Stranded at Kuwait airport. without any meal or Support from the AIRLINES. All his travel schedule, Driver pickup has been hampered by the Airline fault. All costs have been borned by the candidate. Dammam is 1300km distance to Abha (Candidate has to board the flight anyhow since he cant loose his job denying to travel) due to negligence of airline. We request you to please look into this matter with top priority & check with the Airline's. As you are the Authorised person to discuss & resolve the same form the Airline.
Thanks
Sonu
Pathetic Service
I am having one of the worst experience...
I'm passenger of flight J9 236 operating between dammam to lahore via Kuwait. My flight from dammam was delayed for more than 4 hours and when we reached Kuwait, they told us that the connecting flight already left and there are no more flights. I mean are they even an international airline? No one dare to even intimate the passengers before boarding from dammam. We are sitting like [censored] here at Kuwait Airport and have no idea when is the next flights . Is this the service from jazeera. First time and it will be last time ever . Better let them run a bicycle instead of flights. Most pathetic service ever...Dated 08/07/2022
Flight noJ9 427
We had one of the worst experience . Flight is delayed for more than 3 hours and no one dare to even intimate the passenger on the delay and we were sitting like [censored] inside the flights . Is this the service from jazeera. First time and it will be last time ever . Better let them run a bicycle instead of flights . No food and nothing and keeping passenger in fastings for the delay which is caused by them . Dated 07/07/2022
Missing Luggage
Dear Sir/ Madam.
I & my wife traveled kuwait to Delhi on J9 409 on 30th June. Im still awaiting my baggage after almost one week. There is no proper information being provided to us.
My Tag Numbers are:
BALWANT SINGH - SQ 155
PARAMJIT KAUR. - SQ 156.
Please Help us immediately
Thank you.
Jazeera Airways Reviews 0
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Overview of Jazeera Airways complaint handling
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Jazeera Airways Contacts
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Jazeera Airways emailshelpdesk@jazeeraairways.com100%Confidence score: 100%Supportraafat.thabet@jazeeraairways.com93%Confidence score: 93%jobs@jazeeraairways.com90%Confidence score: 90%hrfrankie.leung@jazeeraairways.com89%Confidence score: 89%feedback@jazeeraairways.com85%Confidence score: 85%support
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Jazeera Airways addressPO Box 29288, Kuwait, 24333304, Kuwait
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Jazeera Airways social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2024
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