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1.0 7 Complaints
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CheapAir.com Complaints 7

ComplaintsBoard
N
9:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir or Madam, Please note: I booked a trip to London via the merchant CheapOAir and I initially selected flights and selected Affirm as my payment option, the transaction failed to confirm my flights, as it indicated, upon trying to confirm my booking, that the one of my flights was no longer available and I received a message that the transaction...

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ComplaintsBoard
K
8:44 am EDT

CheapAir.com issues with wrong flight information

Horrible customer service! This is a total scam. Booked flight through airline got an email confirmation for 2 flights with same confirmation number and same information 2 different charges. Customer service could not help get may issue resolved. I am out of money and no other options available. They wanted to charge me another 303$ to make the correct changes to the flight . I am so over booking anything online. I was sent confirmation 2 days with wrong information immediately called and still could not resolve.

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B
10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapAir.com cancellation

I booked a trip today for Dec, and after thinking it over and not wanting to pay extra for bags, I called to cancel the same day within a few hours and was charged $84.00 to cancel and was told that is was Spirits policy. After looking at Spirits 24 hour cancellation policy, they give a full refund if the flight is booked seven days out and canceled within 24 hours. I asked to speak with a manger and was put on hold for 15 minutes then told the line was to busy and that I needed to email [protected]@cheapoair.com to get a call back. Cheapoair has a 24 hour cancellation policy so I don't understand why I have to pay $84.00 up front, how is it you advertise 24 hour cancellation but you still charge, and I had the protection on the flight which is also worthless. This will be the last time I use them and I will be happy to spread the word on all of my social medias.
Booking # [protected]

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Is CheapAir.com Legit?

CheapAir.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CheapAir.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, CheapAir.com is known for their high standards and safety. If you're thinking about dealing with CheapAir.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for CheapAir.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cheapair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, CheapAir.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for CheapAir.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up CheapAir.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While CheapAir.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
C
3:06 am EDT

CheapAir.com Worst!

What a terrible company! I booked a flight with CheapAir and misspelled my name, so I contacted them and asked them to fix that and they said that I have to pay for that kind of service. I refused to pay, but later I called back and said that I changed my mind and was ready to pay.
I already spoke with a different rep and this one asked for even more money. What kind of scam was that? Different reps and different fees?
Then I asked them to cancel my booking and they said that first I have to pay a cancellation fee! Remember people, if you are planning to use CheapAir be ready to pay tons of money for everything! What a joke.

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D
4:56 am EST

CheapAir.com Bad service

Dealing with CheapAir was a really bad experience for me. I tried to book a flight. Due to some circumstances I couldn't book online, so I called the airline and booked a ticket. It was even cheaper than booking through any websites. But then I found that I had made a mistake on the month of the arrival. I called the airline but was told that they booked my ticked through CheapAir, so I need to contact them. Then I called CheapAir and they said that it is too late to change anything. I asked the to cancel the booking, but it was also impossible. Now I have to pay twice for the ticked and there is no refund! This is a scam! I cannot understand no refunds for flights! Never again will I ever use this website.

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T
8:33 am EST

CheapAir.com I need a refund!

I booked a flight on this site and never received confirmation email. Well I suspected something didn't go through, so I called CheapAir. They told I made three reservations for over $5, 000 each. I told that I never received any confirmation emailed and asked if they can cancel all three reservations. They said they can do it, but they'll will charge me another $300 for each reservation to be cancelled. If I would agree that would be another $900! It seems to me they running a scam or something. I have no idea what to do. I also spoke to their customer service agents and they were not able to hep me. I was on hold for almost a hour! Agents were very rude and unprofessional. They stole my money and don't want to give me a refund. I hope I will get my money back.

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R
3:03 pm EDT

CheapAir.com They are rude and unprofessional

I booked a flight with Cheapair using Air Transit out of Dublin (Flight 235 on May 27th, 2010. Supposed to be direct to Toronto @ 12:45 PM. As it turns out the flight actually leaves @ 11:50 AM and stops in Montreal. Worst of all Air Transit tells me that flight 235 was always leaving at 11:50 and always stops in Montreal.How could CheapAir get it so wrong?Also when I went to complain about this they did'nt want to hear it and tried to put the blame on Air Transit...NEVER USE THEM...THEY ARE RUDE AND UNPROFESSIONAL...

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S
S
Shan Owens
Baton Rouge, US
Nov 04, 2023 2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am flight on spirit airlines from New Orleans to Miami on November 11th & returning November 14th. I paid for the insurance too. I was charged twice.

Please refund one of the payments please!

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M
M
Malibek
US
Mar 30, 2012 2:58 am EDT

This agency should be closed, negative rating on customer service and their business, can be trusted and just a pain in the heart..

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Overview of CheapAir.com complaint handling

CheapAir.com reviews first appeared on Complaints Board on Oct 29, 2010. The latest review charged for a flight that was not processed; not available was posted on Jul 9, 2019. CheapAir.com has an average consumer rating of 1 stars from 7 reviews. CheapAir.com has resolved 0 complaints.
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  1. CheapAir.com Contacts

  2. CheapAir.com phone numbers
    +1 (800) 243-2724
    +1 (800) 243-2724
    Click up if you have successfully reached CheapAir.com by calling +1 (800) 243-2724 phone number 0 0 users reported that they have successfully reached CheapAir.com by calling +1 (800) 243-2724 phone number Click down if you have unsuccessfully reached CheapAir.com by calling +1 (800) 243-2724 phone number 0 0 users reported that they have UNsuccessfully reached CheapAir.com by calling +1 (800) 243-2724 phone number
    +1 (818) 436-3320
    +1 (818) 436-3320
    Click up if you have successfully reached CheapAir.com by calling +1 (818) 436-3320 phone number 0 0 users reported that they have successfully reached CheapAir.com by calling +1 (818) 436-3320 phone number Click down if you have unsuccessfully reached CheapAir.com by calling +1 (818) 436-3320 phone number 0 0 users reported that they have UNsuccessfully reached CheapAir.com by calling +1 (818) 436-3320 phone number
  3. CheapAir.com emails
  4. CheapAir.com address
    26707 West Agoura Road, Suite 204, Calabasas, California, 91302, United States
  5. CheapAir.com social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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