Jazz (formerly Warid Telecom)
Reviews and Complaints

Respected Sir,
This is to inform you that I want to install Mobile Booster/Mobile Tower /Wireless Tower. I have place of 4 Marlas at adda bhatta, moza goth Raza, tehsil Ahmadpur East.
I m living in Moza goth Raza, Ahmadpur East. This is most suitable location for your Mobile/Wireless Booster installation. Mostly here Mobilink signal are very low . I provide this place for reasonable rent.
Kindly send your Survey Team for inspection of your business.
Thank you.
Name of Contact Person: Javaid Iqbal
Contact No: [protected]

I am a jazz customer since 2010 and never faced a problem except now it's the second time in one month since I moved to Islamabad that they have begun stealing my money by not providing me the package that I pay for and also showing that I have insufficient balance within a few hours of making a balance purchase. I spoke to customer services at G6 in Islamabad and they told me that they are unable to return my money. So what should I do now. It is such a shame that they are doing this.
You have purchased Jazz Load of Rs. 300.00 on [protected]:54:57. Your new balance is Rs. 307.74
This is the message I received but when I dial *111# it says insufficient balance.

My warid number [protected] is not receiving any signal for the last three days.

Please help and guide what to do

Asslam-o-Alaikum,

POOR AND EXTREMELY BAD MOBILE SERVICE PROVIDED IN THE AREA BY YOUR COMPANY

Dear Sir/Madam

I'm awfully sorry to bring it under your kind notice that the mobile service your company currently providing in our area (Rizwan Garden, Canal Road, Near Jallo Park, Lahore) is very poor, highly disturbing, extremely bad and not up to the mark. And this unpleasant situation has been going on for the last many months but still no proper attention or solution is given to the subject issue by your company.

The affected area includes Harbanspura, Lahore Medical Society, Jallo Park, Batapur, Ghous Garden, Al-Hafeez Garden AND G.T.Road and Canal Road, Lahore suburbs also.

Since this area is not only residential but also highly commercial, business-oriented and semi-industrial and due to bad and technically defective network / coverage provided by your company to its customers is clearly not only the meaning of irresponsible behavior but also unprofessional attitude in public-circles and today highly competitive-world.

Due to facing such continuous and prolonged ugly situation, people are not only missing to receive important inter personal and business calls/talks with each other that definitely meant to complete loss of money, time, engagements, pre-arrangements, social services, business schedules and lot more at customer end but also causing declining business trend at your end because people are changing their network and not accepting Warid / Mobilink Sims in the affected area.

The main problem includes poor signaling in the house/indoors and the customers are forced to come out of their homes or go to open areas / roofs or go upstairs to make or receive the call and while staying in the room there are no or very poor signal problems due to absence / lack of full-length or satisfactory network coverage in the aforesaid affected area. And other problems are repeated call breaking, taking too long dialing process time, identifying valid number as invalid number by your system, recognizing desired correctly dialed number as closed / inactive number by your system and so on.

Keeping in view above, I am hopeful and optimistic that you will take immediate remedial steps to improve the situation at a satisfactory and qualitative level for the entire satisfaction of your customers in these affected areas under intimation to us (or through public notice) because the customers are very upset and sick of this horrible situation which are causing them mentally and financially disturbed.

Thanking you

Yours faithfully

IMRAN RASHEED
House 31, 31-A
Imran Block, Rizwan Garden
Canal Road
Lahore Cantt
CNIC: [protected]
Cell: [protected]
Contact: Imranrasheed1234.[protected]@gmail.com

I have lost my sim card [protected]... my cnic nmbr is [protected]... kindly block it

Dear Teams,

Need your kind support to resolve the service issue after bad weather 4g single very weak I think MS team shield VSWR alarm speed test snapshot attach kindly check and share your FB

Best regards
Shahzeebhasan
[protected]

Refund my whole amount which is charged wrongly. on Data bucket I m charged data consuming. Again chargrd calling at 321 help I line. Twice I have borrowed balance both time finished calling at 321. Hope u will not give any reason to disconnect your family Warid to other network

I got my cell # [protected] charged with Rs.200 on April 10, 8:37am and then proceeded to get a all weekly package. The package used was *747# that informed of getting 1000 jazz-warid mins, 250MBs, 50 off net mins and 1000 sms, was promptly made along with a message received that package was activated but on making a call it was found that my remaining balance got consumed and the package had not bee used at all.

I would ask the customer care department to kindly look into the matter, for this anomaly and restore the package options so that I can it as soon as possible. the package deadline is April 16, and today is April 10.

my email is [protected]@hotmail.com or call on my cell # [protected] to rectify the issue immediately.

Dear Concerns.
I am looking for lunch complaints against Warid Telecom.
10 April I have recharge 500 Rs & subscribe weekly package @3:30 pm. Round I have open data for internet usage I was shocked that my data package was end it's was 6 GB. &also consumed 230 Rs balance..
What is [censored]ing service of Warid. He is total theif company.
No Bussines SOP.
It's is requested that kindly refund my balance.

Sir on Friday I sent 300 USD from skrill to JazzCash but not yet reserved before this I received only 4 hours in mj JazzCash account skrill less my balance and didnot transfer in my JazzCash I am regular user of skrill there is no error shown in my account but why skrill keep pending my transaction from last 3 days kindly solve my problem soon
Raja Temoor Ahmed khan

I'm being charged for my warid number [protected] for Rs 5000 in Dec.2019 against data used. This is my back up number and I already have Jazz device + 30 GB package on my corporate number [protected]. So the bill charged on my warid is totally unacceptable. Will request for a waver so me and my family continue using your services.

Aslam o alikum

Sir
Ajj muj moblink k ik numaenday naen cl r k mera jazz cash accont ka pasword pocha or account hack krny ke koshish kee kiun k moblink k numaenday gali gali ja k sims sale krty hain kuch logon ko btatay hain tumb lagwa k or cnic lay k apky name pay sim active ni ho sakti dar asal o sim active ho jati ha or wo sims apnay pass rakh laity hain or wo sims mukhtalisf tajhree karon or hacers k baich daity hain 1000 2000 rupay lay k mehr bani kr k is ka koi kanoon bnaen ta k log is takhreeb kari or hackers k attacks say bach jaen ta k mwery jaisy log lutteny say bach jaen

I have rechaged my account at 7 pm with 20 rupees
Men ny us sy koi call ya sms nahin kiya
But now i have zero balance . Where has gone my balance
My number isis [protected]
Sir plz transfer my money back to me

What ur company is doing to innocent people who are you doing today

then I will be very thankful to you and your family and friends and family and friends and family and friends and family and76

Resolve my issue
Resolve my issue
Resolve my issue
I am waiting for ur response
Mujh jesy logon ka paisa deduct kr k kya bna lo gay

Hi,
Am facing outgoing call issue and internet issue from last three days. I have been told it's technical issue.
So tell me what i do?
I have to pay extra money to make calls and for internet.
Will company pay to me in this regard?
When I will able to use my internet/call packages smoothly?
Mr. Toseef Ahmed
[protected]
(Pakistan Air Force?

Please note that the out going services for the said number had been withdrawn from last evening due to credit limit usage. I had paid a Bill 12 hrs before. While several requests to open my outgoing before Bill payment and several call to the call center, still my out going service is withdrawn. Please do my outgoing services be activated urgently as I am out of touch with my business concerns and facing a miscommitments and business losses.

Regards,

Muhammad Mukhtar

Lekin koe sim use NY kr raha aur na he perchese ke hy
My cnic #[protected]
Plz remove it
Mery name py koe warid ke sim NY hony chahy
Kio k aj tak na he warid perchez kia hy na he use kia hy
Plz plz remove it from my name and inform me by SMS on [protected]
Ap ka bhutt bhutt shukrya ho ga
Plz aisy kise k name sim na kia kro
Khuda k liy shujrya shukrya
Plz remove

Hi,

I am in London and was using warid with roaming on. But now it seems like not working at all. I receive messages but cannot call. I have enough balance but something is wrong. I have check the ANP, roaming etc. everything seems to be good. My number is +[protected]. Kindly help me resolve this issue as I am stuck without it. Really appreciate any help. Waqas

AOA
1. reference [protected]
2. Net package got disconnected without any request. Request was forwarded to renew the package not to turn it off (in November).
3. Outgoing calls facility got disconnected on 11 and bill was 2900 approx (which was unjustified). After a day the bill surged to 3900, although there was no outgoing call facility and net was off.
4. Please look into this matter and rectify it.

Regards
Omer Farooq
[protected]

I have been trying to load balance via scratch card but getting no response, when I input *163*CARDNUMBER# initial message appears which says request received wait for confirmation message, but afterwards no message appears. I have already called to support at 321, filed a complaint and later on was told that work is being done against my request. I am not sure how long its going to take. Can you please let me know.

Regards
Masood Ahmed
[protected]

Dear concerns,
It is inform you that your tajpura lahore franchise is not providing a good services to your priority customers. I am using you connection since 11 eleven years ago.. yesterday, i visited your branch and discus my issue regarding existing packages. One of female was continuously engaged in her personal calls while there was a line/number of customer there. She was just saying them system is not working properly, while next to her a lady was doing all her task and handling all customer's complaint. When i asked her why not you giving us attention we issues with service she relied you can leave the branch right now i can't serve you one of boy with her from the branch who was giving her favour on her faults. Manager name ibrar or abrar who was not on duty at that time. Kindly take a strict action on it and i want to meet one of your representative of said branch physically to tell you this incident on spot.
Regards,
M.Yasir Butt