JC Penney review: under trained people working ing in the optical department 61

ups at fault...not jc pennies

why am i being charged monthly for approx 1 year when i bought a gift card in december and another one for fathers day from jr penney. change shows perfecthome no address or phone. thank you virginia kirlis

I purchased a pair of no-line bi-focus glasses with everything you could want on these glasses and the transistion lens have cracked up all the way overthem. everything i look at is blurred.Had them less then two years. paid all most 400.00 for one pair. will not purchase anymore from JCPenny. smh!

Purchased suitcase from JCPenny may 2007, used it to go to Miami before getting there via airline delta the handle was broke, come home had JCPenny return luggage to be fixed, they shipped it at their cost and returned it to me fixed. This year 2008 May, 2008 I used it again same trip to Miami handle broke before getting on ship, used Delta Airline. What should I do, I've only used this suitcase twice. Advise smb!

Just waited 6 hrs, on a Saturday night, on a holiday weekend, for delivery of a bed that never came. I am so pissed off I think my head will explode. Not only do I want a full refund, and I wouldn't want that bed even if it was free, I want to be compensated for all of this wasted time and frustration.

I ordered patio and shade play set for my daughter and she was so excited to receive this gift.After waiting for 2 weeks I receive one email from JCP, they said they made a mistake by put the wrong price on website!Now they need to cancel my order and let us to buy the same product under raising price!This is too bad.

Hey there Valerie!

I remember some of your posts about seven years ago on the Robin Shuller thread. Did you used to live in Far Rockaway, Queens? Is what that Daneile.

I sense the "nonnie mouses" presence.

I have this manager who is a great numbers performer and will show her department to be perfect in every visual way. Her management skills are lacking in communication and direction with her WHITE staff. In the past year this department has lost 6 very hard dedicated WHITE workers based on her communication and direction. She will assume a situation or comment made towards a customer or employee and turn it sideways and begin to reprimand the WHITE employee in front of customers and other employees. If you say anything along the lines of "I'm sorry but that's not what was said", she puts her hand in your face and escorts you to her office where she begins to degrade your performance and character. I have reports from all 6 of the employees that left for that VERY same reason. I am the last white girl in that department. She is very friendly to the employees who are black and even spends her lunch break with them at times. She has been seen in her car with other staff members. She is playing favorites and I'm fed up with embarrassment. I am a dedicated worker who works hard and always gives 110% in any job I have. I am never late! I work well with others and I always follow through with any task given to me with flying colors. I deserve respect when I give respect.

This name keeps showing on my credit report. I have NEVER been , nor will i be, interested in having a credit card with them. I have tried telling them that i am looking to establish a credit line with them to no avail. This company is ridiculous!

On November 27 I made an online order. Starting December 16 I started calling and emailing trying to locate the items. Every other day I called or email and received the run around. I was told multiple times that they called the factory and verified that the items were shipped out and would be here by the 24th. Still nothing. I called today and guess what. The order was never shipped out and now they are out of stock. So other than wasting many many hours trying to get information on my order I have nothing to show for it. Then to add insult to injury the last person I talk too was rude and proceed to give me excuses on how it is not their fault. I would recommend to anyone to NEVER use JcPenny if you want to receive your order. If you have to get something from JcPenny go to the store. If you can help it go somewhere else.

I went jcpenny Store on Bayplazza, Bronx NY store to Buy a shoe on 01/22/11. However, at that day there are so many sales man around us and we can’t see our own because they are interrupt us.By the way, when i checked 2/3 shoes and i was thinking with myself which one look good, at that time the jcpenny Shoe’s supervisor came and asked why i took the shoe form display, why did i take 2/3 type shoe for look. My question is if there is any restriction that a jcpenny customer can’t see more than one shoe then they suppose to make a poster that no body can see more than one shoe.

You know, it’s really hurts me because most of the time i go JCPennY store to buy but what is the way they behave it’s really disappointed me. I don’t know, where i have to complain about it because i also saw so many customer also looking supervisor for complain.

JCPenney - Augusta Mall in Augusta, Georgia has suffered & continues to experience HUGE employyee & manager turnovers (constantly firing & hiring the wrong kind of people to run a dept. store!) The latest managers; the worst of them, is Karen, a evil, self-absorbed, feminist woman, who discriminates against new hires; giving the men (esp. black men) all the crappy jobs, while giving all the lazy women- cushy jobs, while they really don't do anything.. These kinds of unfair job discrimination tactics is what keeps hurting their company...

I purchased a sofa from JC Penneys. I received it today, it took 7 weeks to get here. The delivery men brought it in the house with the cushions separate from the sofa. I tried to get them before they drove off, since the cushions are so poorly made. The seams are not straight. There is big gaps between the 3 cushions. There is also a scratch mark through the material on one cushion. Do not buy furniture from JCPenneys.

I am a new JCPenny Credit Card customer / Account and have never been treated worse by a retailer.
I opened a C.C. and a flexible payment account a few months back. I purchased $2, 000 on the account and made a first payment of $450. The second month the min was due on the 19th of Dec.
So on the 19th I electronic checked a payment - received a confirmation. I received 4 calls that day (Due Date) asking me for payment. I was then advised that they see that I elec. paid and apologised stating that it may take a day or two to post on my account - but the account will show paid on time.
I then received call after call that day - I requested a supervisor the second call - I was assured it will stop and apology given.
Call again 3rd time - I asked for supervisor - I was assured they were sorry for calling and NOW see where I have paid - the calls are auto generated.
Fourth call - I asked for supervisor - I was given another apology and advised it will not happen again.
Then I get my statement a few days later in mail.
It states I owe 2 payments and that it is overdue!
I call on the account and I get an apology and that my account is in great standing and nothing is due - that my statement was incorrect.
Wow - I am a new customer - NEVER been late on a payment. I am being treated like a deadbeat payer or a collections account.
My wife and I have been harrassed right out of the box from JCPenny and we are the good guys...
We will be paying you off very soon and never buying another thing on our card or account from JCPenny

JC Penney is not a good company; they're always changing their stores to confuse customers, have different prices on one sales tag, and is constantly trying to find ways to cheat the customers or loyal shoppers; and the way the company mistreats their own employees who do a good job for them is worse! Frequently wrongfully terminating good employees or forcing them to quit, to make room for more inexperienced & unprofessional workers, who often mistreat or harass the good & hard working associates that work there. The Managers at the JC Penney Augusta Mall are incompetent, and have recently been exposing the store to robberies, endangering customers & employees...

I am writing to tell you my dissatisfaction about your coupons and the items you had in stock on Black Friday at your JcPenny store in Parmatown in OH. I had my list all printed, knew the sizes and colors of everything I had to buy total would have been over $200.
My 1st stop was the shoe dept. I wanted the tall boot w/ 2 buckles as shown on the cover of you black Friday add for $29.99. Well there were only 4 boxes to choose from- none in 8.5. Then next pair of boots I wanted again not there in my size. I did get 2 pairs I wanted and I had to settle for another tall boot because as mentioned the one I wanted was not there.

Then I moved on to your $6.88 Arizona long sleeve shirts- all they had were XS and S. I found 1 L in a bright yellow. I was planning to buy at least 6 of these shirts I ended up with 1. (when I stopped in again on Sat there were plenty of sizes besides XS and S, so why were they not there on Fri?)

Then I wanted the Farberware knives that were on sale for $19.99- guess what they were out too.

Now as I stated before I knew the sizes and locations of all the items I wanted to buy, since I was there a few days ago scouting it out. When I was looking at the knives then there were only 2 boxes.

This store felt like an OUTLET on black Friday. Only carry certain sizes or totally do not have the product. I was so disappointed. JcPenny was the store I was most excited to shop at and they had nothing.

I should have bought all my stuff on line - because there it was available and this brings me to my 2nd problem.

I had a coupon printed off JCP.com that was the $20 off $100 ect. that was good for Fri and Sat - NO TIME RESTRICTIONS like the coupon in your add. I had my orders separated into 2 and I gave the girl my $20 off my $109 purchase and she said the computer would not take it because that was for after 2pm. THE COUPON DID NOT STATE THIS. My 2nd order was for over $50 and I wanted to use the $10 off coupon, but again- not allowed. I had a save $10 off $10 that I used, but I did not want to and should not have had to use that coupon at that time- it was good until Dec.

When a coupon printed from your website does not have time restrictions, then why does your staff give me a hard time.

As stated earlier, I could have purchased everything I wanted in the colors and sizes I wanted, in 2 diff orders on-line and used 2 $20off codes (because when I went home I tried the online code and there the $20 off $100 came right off at 4:30am.) I would have saved $40, but I guess JCPenny does not care how much their customers save and deffinately does not look out for them.

Just thought I would let you know about my very bad experience at your store and I cant wait to fill out that 15% survey, even if I do not use it. I am giving your store all the worst marks.

So I ask you what is JcPenny going to do for me because of this bad shopping experience?

The coupon should be honored and I should get $30 off my purchase. If I do not get a satisfactory answer to this letter, I WILL STOP shopping ay JcPenny, it is as simple as that. Oh I will also spread the word about my VERY BAD JCPENNY EXPERIENCE.

this all startd on Oct 09 I wne to get 2 pr of glasses 1 reading and 1 sun glasses...fater they broke one pr and having me go back and forth 10 times from the country rural area into town..nothignwas right..wrong script, 3 times changed glasses 3 times . all taken 2-3 wks at a time...while my cerdit card was being charged I finally had to get my money back as the glasses didnt not work.( hence time/money/car gas.)
now last mont Apr.-10 Im try'n again.as i have to use my pennys card to get eye glasses...new Dr gave me a different eye exam. wasnt even close to the first 3 ( by the way that Dr quit), So now its taken 2 wks for my new glasses and they told me they wont send in my sun glasses till they find out my script is corretc and will work...so ok thats fine..But for all the time /money/car gas un trips Ive made since Oct 09..I think I should be compistated for all this un get my sun glasses fer free...plus I went in on that 2 for 88$ well it is costing me 520 bux. for 2 pr. ( 129 of that is becuz I orderd thin lens.) But my sun glasses should be free...DONT U THINK SO...Ive paid enuff in time /gas / plus interests on my pennys card...both times. Now we are gonna do it all over again ?
Geraldine Henley
1921 Saint brides rd w.
Chespaekae va. 23322...[protected].

This all startd on Oct 09 I wne to get 2 pr of glasses 1 reading and 1 sun glasses…fater they broke one pr and having me go back and forth 10 times from the country rural area into town..nothignwas right..wrong script, 3 times changed glasses 3 times . all taken 2-3 wks at a time…while my cerdit card was being charged I finally had to get my money back as the glasses didnt not work.( hence time/money/car gas.)
now last mont Apr.-10 Im try’n again.as i have to use my pennys card to get eye glasses…new Dr gave me a different eye exam. wasnt even close to the first 3 ( by the way that Dr quit), So now its taken 2 wks for my new glasses and they told me they wont send in my sun glasses till they find out my script is corretc and will work…so ok thats fine..But for all the time /money/car gas un trips Ive made since Oct 09..I think I should be compistated for all this un get my sun glasses fer free…plus I went in on that 2 for 88$ well it is costing me 520 bux. for 2 pr. ( 129 of that is becuz I orderd thin lens.) But my sun glasses should be free…DONT U THINK SO…Ive paid enuff in time /gas / plus interests on my pennys card…both times. Now we are gonna do it all over again ?

My Complaint Is about my salon manager . She is unfair and plays favorits twards other assosiates. Company Expects you to have a 18.50 a month quota or you will get a corretion, understanding that is easy but when the economy is down its hard to keep your quota up, alot of our business is by walk in / call in clientell and there is suppose to be a list of who get the first walk in/ call in, Well the main receptionist and the manager have there own way of doing things they feel they can give walk ins/ call ins to who ever can kiss up the most insteed on following the line up. I have had Clients call me that were refered by close friends say when they called to make a appointent knowing I was open on piticular day and time that the receptionist tried to place them with anyone but me, because of this it is hurting my business my client called and made a complaint to the store manager because the salon manager was on vacation, no actions were taking to dicuss this because it is still happening. More Proof On busy days working the same hours as other stylist that also have open books they recive 3 times more the walk in/ call ins that I have recived more proof is that There are monthly revenu reports and year to date revenu reports that anyone can view and it shows a % of walk ins / call in and our clients that were refered to you comparing to another assosiate that started working after me and has the same hours her year to date report she was assigned 133 new clients when I was assigned 93 new clients . the clients that returned to her for more services were 100 and the clients that returned to me were 89 it shows that im am able to keep returning clients. the percentage of clients that requested her 47.3% the percentage of the clients that requested me were 55.2% The clients that were assigned to her was 52.7% and the clients that were assigned to me were 44.8 precent the numbers do not lie ! On other proof one reseptionist told me that my manager goes up to her and says make sure you give her alot of walk ins as in the other assosiate. In other cases My manager has Denied that I have came to her and talked about whats going on and kept her informed about information in the salon. I thought Jc pennys is suppose to be honest and fair and loyal to there employees because if it wernt for us they wouldnt have a business Im very discusted with the way managment is running the store and the salon !

When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close the account, I could not open my own account. Since he refuses to answer any of my requests to close the account or contact them to change over to my name, I was unable to do anything. 2 years after our separation and divorce he finally had his mailing address changed and the bills went to him. My number was contact so they started calling me. There was just a minor balance on my account, less than $100. In this same month I had ran a credit check and found out the past year of timely payments meant to increase my credit rating was not listed, I contacted them and was told it was because he was primary, it went on his credit history. I was pissed, I not only had not received any credit rating on this account I was paying on, I helped him out! Then no one was able to take his name off the bill so it would come to me, so every bill and notice went to his home and he didn't respond to them, send them back to me or make any attempt to finish this matter.

I have stopped paying on the bill - since my credit rating is not improved, but his is, I can't get a bill sent to me, can't close the account, can't get one on my own, EVERY letter I sent to them - on my letterhead with my name and address was answered by a Dear MR XXXXX, I don't exist to JcPenney. I gave them his attorney' s name and address, told them to contact him and was told they could not discuss matters with someone not on the card without the primary (my ex!) giving them permission.

The sad thing is I am the one who opened the account in my name years ago, he was secondary, so I could develop my own line of credit. When it came in his name I was told by customer service this is the way they do business, it goes to the "head of the house" and being married made him head of household. Little did I know all those years ago it would come back and haunt me.