JC Penney
Reviews and Complaints

I cannot remember my password to pay bill online. I would like to be in touch with someone who can help me. I have spoken to customers service twice and chat twice and these are the stupidest people. I tried to tell them I need to reset the password and when I try to reset, the program wants to send me a password code to my phone but the phone number on file is no longer valid so it cannot send the pass code to that number and I cannot get into acct. To change phone number. When I talked to person on phone she said I have to use Internet Explorer instead of Google chrome to access my acct. I have been using Google Chrome for 10 years and never had problem. Internet Explorer does not work. This has nothing to do with accessing my acct. I got locked out because I forgot password and because telephone number is incorrect I cannot get a code to change password. I need to be able to pay bill, but at this point if someone cannot reset this and put correct number in and straighten out I don't care if this bill gets paid or not. Correct phone number is [protected].

Below is correspondence with Shumacker Clinical Partners requesting a refund for payment made in error to them. The emails are shown from most current to previous emails sent. Any help you can provide is greatly appreciated.

This is second email sent 10/9/17
From: Solis
Date: October 9, 2017 at 1:51:42 PM CDT
To: [protected]@scpmedbilling.com
Subject: Re: Recently made payment $874.59 made in error, acct 03X37671281

Listed below is information you requested.

Name of patient - Teresa solis
DOB: 11/14/1959
Relationship to patient: I'm the patient
______________________________________
First email sent 10/5/17
From: [protected]@sbcglobal.net
Sent: 10/5/2017 8:43 PM
To: [protected]@scpmedbilling.com
Subject: Recently made payment $874.59 made in error, acct 03X37671281

To whom this may concern:
On 9/4/17, I made a payment of $874.59 to EMBCC to account 03X37671281 (Laredo Emergency Medical Asc PA) in error. This payment was made in error. Payment should have been to South Texas Health Systems. I would greatly appreciate this money be refunded to my credit card.

On 9/4/17, balance due for account 03X37671281(Laredo Emergency Medical Asc PA) was paid as follows:- 9/4/17 - $301.40 - UCB Inc. (419/866-6227).

Attached please find a copy of my credit card activity.

Could you please refund $874.59, which was paid to you in error, to my credit card? Your attention to this matter is greatly appreciated.

Respectfully,
Teresa Solis
-------
Any help you can provide is greatly appreciated.
Thank you ! Teresa Solis

I have been a JCPenny customer for some years. This is the second time I have placed an online order and had to contact customer service immediately. I asked the associate to cancel the order or have it rerouted to my house or to the persons house who I bought for. The associate told me that nothing could be done to my order that it has already been processed although it hasn't been shipped. I thought that was ridiculous because the order was placed minute before calling them and hasn't even been shipped! The customer service associates would not at least reroute my order or cancel the orders so I can be sure it got to its right location. I will be paying my credit card off and then close the account out. It is just to much dealing with placing orders from Jenny's!

On 8-4-16 I purchased 5 pairs of shorts on line. I had some trouble getting the order to go through, but finally it did go through. The price was $56.13. When package arrived the price did not reflect the extra discount and was charged $69.70. This problem was resolved at catalog counter at superstition springs mall on8-12-16.. the problem is there was a second package that contained a wool blanket and a really huge bra. So I took this to mall also and returned it, I was charged79.33 for this package. I have been trying to get this resolved with synchrony Bank who handles the credit card for JC Penneys since sept of 2016. They have been quite rude and play the pass around and hold game also wait for the supervisor. I am totally disgusted with them. I have sent them copies of everything and sent it return receipt. Still nothing, I am not paying for something I didn't get. My next stop is channel 15 with Joe on your side. I am 82 and don't need this aggravation in my life. I have always liked Penneys and their products, however your credit card people have ruined Penneys for me and my family. PLEASE help me to resolve this. Marlene Belding

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Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
X-large | Black Gray

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Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
Hanes Men's ComfortBlend® FreshIQ™ ComfortFlex® Waistband Boxer Brief 4-Pack
X-large | Assorted

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adidas® Essential Woven Pants
adidas® Essential Woven Pants
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sale$34.99
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Stacy Adams Brighton Mens Strap Sandals
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I tried order these items in September the computer was having problem processing the order after several tries i decided to call customer care. i spoke with salesperson who told me that it was a computer problem but she can place the order for i was very happy for the help. She took the order for me i gave her my name and mailing address and the credit card information including the billing address which is the shipping address. I even ask her about a necklace i wanted to buy for my son she gave me a description of the necklace and the length i was just right for my son, i place the order. Now i am in my last week for my anniversary vacation and the package still not here, i decided to give JCPenny a call to see when will i get the package. i was that the item was delivered on Monday, i ask her where was it delivered she old me some strange address i ask if that was in New York she said yes, I have never heard of that place before it got even better after she tried to reorder the item i ask for an express shipping she told me no now i was upset because i was not going to get my items for my vacation. After back and fort with her supervisor she told me no they can't do it, then she call me Ms. Ilene i said that is not my name what happen to the person that was on the phone she apologize and said i cannot find your order because the order she have is for Ms. Ilene i said to her i just gave you same item that's in my cart with my telephone number and your are telling me that you cannot find it. Now my information is in some stranger hands and all i get is that i am sorry that is not good enough. JCPenny is turning my perfect anniversary into a turmoil and my identity is with some thief i need someone to be held accountable for this. i am on the phone since 3:44 pm going back on fort still on hold 6:03 pm. No help, No help, No help for such a big company.

Lavern Miller
195 Chauncey St
Brooklyn NY 11233

[protected]
[protected]@aol.com
Brooklyn, NY 11233

The website has a recliner originally $680 on sale for $379 and buy one get one free. Yesterday I called because it wasn't ringing up in my cart correctly and they fixed it but there was a truck charge I wasn't expecting did I held off. Last night I went ahead and purchased but it charged me the full price. I called customer service and they said I could either do the bogo or the sale price. I explained about when I called yesterday and she (supervisor) told me she didn't know about yesterday but this is how it was today. I cancelled my order.

Guess dressing rooms are now coed? I had a man in my dressing hanging over the door next me. When I came out and told your people their's a gentleman in the dressing room your people did nothing about it. Ever hear of security? Well, I will no longer be a JCPenney customer. I refuse to have a 6 ft man or any other man in any womens dressing room for any reason what so ever. Yes, your staff saw the man and did nothing. Even saw him lurking in front of dressing and still no call to security.

This isn't the first time either. Also, had it happen at another location. It's been brought up to JCPenney's supervisor. They say speak to staff on floor they'll handle situation. It's a no win situation when nobody does anything about it.

STUPID IS AS STUPID DOES! Guess company is waiting to see a battered women in dressing room before handling conplaints about men being in dressing rooms.

JCPenney's has no security measures in place when men are caught in dressing rooms.

On 9 /22/17, I tried to return a pair of Arizona skinny jeans that I had purchased for my granddaughter, but unfortunately I had lost the receipt and was not certain of the purchase date. I have shopped at JCPenney for more than 30 years and am fully aware of their past return policy which is the lowest sale price less 25%. The clerk informed me that the return amount would be .42 cents. This is an item they carry all year round and there was a stack of the same pant on a shelf, all marked $40.00. The store manager, Diane Warner, said they must have been on clearance but as this is a standard item that never happened. In fact, no pair of pants sold at JCPenney have ever sold for .42 cents. She had no idea what the return policy was or how they managed to come up with that amount. Then to top it off they put the pants back on the shelf at $40.00 If they returned them at .42 cents then they should be resold at .42 cents. If this isn't illegal it is definitely morally wrong to take advantage of customers like that. I can't wait to see what happens at Xmas, as a lot of people will be without receipts.

On Tuesday October 3, 2017 I brought my fiance in to get his hair done. He wanted an ombre of one blonde to a lighter one, showed the JCPenny Salon girl the picture and the final product was horrible. It was not worth the $65 I paid for, it was clearly not an ombre it was a style referred to as a balayaged highlights and just looked a mess of yellow and orange highlights everywhere. When we left his hair was wet and we couldnt tell the results until we got home. My fiance had virgin hair that wouldve lifted perfectly if done properly at any another salon. We went back the next day to get our money back, but was told the manager would not be back until the next day and that even when we come back in that they would not give us a refund. We come back the next day and show her my fiance's hair and by the look on her face she knew it was a poorly done job. It is clearly not professional, I have pictures I can show to prove it! Donna neglects to say shes sorry we were unhappy with his results. The manager Donna instantly gives us attitude and is insulting me when I pointed out there was no professionism done with his hair. I asked for our refund and she denied we could get our refund but that she would try to fix it herself. He was so upset with his hair he just wants to cut it off, its damaged and looks horrible. He started to laugh in the mirror when she said there would be no refunds and said his hair was horrible and she said that we needed to leave her salon or she was going to call security on us. I just want my $65 I paid for. I left a $15 tip which is fine Deanna the stylist can keep that I just want my original $65 back. I pay good money to have hair done right the first time, and it was not anything close to what we were after. There was no professionalism as far as the manager Donna goes. She asked me over and over if I had my hair license and that my opinion of the hair meant nothing because I did not have a license but if you took one look at his hair you could see it was not good at all. I paid her salon because they went to hair school, I shouldnt have to deal with this stress! I had another hair dresser look at it the day after it happened and they said oh my goodness what salon messed up his hair! She refused my money back and any other salon you go to and you arent satisfied with the results you can go back and get a refund I am beyond appalled with the lack of professionism at the JCPennys at Gulf Coast town Center. My fiance has to cut off all his hair its completely damaged and looks a fried orange mess. I will right reviews of my experience at this JCPenny everywhere I can if I do not get my $65 back and talk to someone else with some type of authority.

Hello,
My name is Chiehiura Akpan. I have been a JCPenny customer for some years. I usually do my shopping online because it's more convenient for me. Yesterday (October 5), I ordered about four non-stick cookware items just before midnight. When I hit the place order button, i realized that the items would be sent to an address in Maryland and not my address in Mansfield Texas. I called customer service immediately, but they were closed. When I called first thing in the morning, I asked the associate to cancel the order or have it rerouted to my house in Mansfield Texas. The associate told me that nothing could be done to my order that it has already been processed although it hasn't been shipped. I thought that was ridiculous because the order was placed less than 24 hours and hasn't even been shipped! To make a long story short, the JCPenny customer service associates would not at least reroute my order to my current address or cancel the order and as I write this complaint the order still has not been shipped.
I am very dissapointed with the company, and I don't think I will be shopping online anytime soon. I have worked with customer service, and I know that something could have been done about my order. JCPenney you don't frustrate your customers when you can easily solve a problem.
Disappointed and frustrated customer.

To Whom It May Concern:
I am sending this letter to write a compliant about a store manager named Julio who is located at Jcpenney in Westfield Fox Hills in Culver City, California. I recently was interviewed by Julio on October 4th, 2017. From the start of my interview, Julio was very rude and unprofessional. Julio started off the interview asking me questions in a sarcastic manner. He was very discriminating toward me; he stated there was not any form of employment for me at his store in Culver City. He questioned my ability to be able to work at this Jcpenney. He said that my abilities did not meet his standards of sale support. He cut off the interview by stating that he needed more reference on me since he had no idea what type of person I am. I am a former Jcpenney employee and customer. I do not feel it is necessary for him to state that he needs feedback and references from other current Jcpenney managers to see if I would be eligible to work there. I informed Julio that I did not appreciate the way he conducted our interview and let him know that I felt discriminated by the way he spoke to me. He made me feel like a minority and as if what I was saying did not matter to him. He then asked me to speak to him in Spanish to get a better understanding of what I wanted to say. Overall, I feel very offended by the outcome of the interview. I honestly never thought I would have come out of an interview feeling so discriminated and humiliated. I am solely writing this letter to corporate to share my drastic experience with Julio the store manager at Westfield Fox Hills mall. I am so sorry to go to such extremes but I truly enjoy and love Jcpenney. I do not want my experience to be neglected or forgotten. Instead I want my voice to be heard on what I felt and what I went through. I am so sad by the outcome of my interview and wish the best to Jcpenney in the future.
With all due respect,

Maria Rivas

I bought 4 major appliances from the Florence Ky store. I spent $2304.46 on 9/28/2017 and used my MasterCard. On 10/4/17 I was charged again$2304.46. I called customer service and after an hour and 22 minutes I was told when they deliver the appliances one charge would fall off. This is absurd. I did not get the customer satisfaction I think I deserved so I wen to the store I purchased the appliances. After 30 minute same scenario. Absolutely no help. Meanwhile as I'm leaving the store the delivery service called to tell me the are running two hours behind. So now I'm a prisoner in my home all day as I spent all morning trying to get a charge reversed. Never again will I shop there.

At the begining of the this year I purchased my wife a set of earrings 14K WG Hoop earrings code [protected] priced at $312. and we got it on sale at a 50% I believe from your JC Penney's store at the Posner shopping center located in Davenport Florida. Great store by the way. Yesterday my wife's right earring fell off and she hasn't found it. She really loved them and she is so sad about the lost. So I then proceeded to call the store to see if they could order a replacement earring and they told me that they could not order 1 earring but on-line could probably do that so I proceeded to call them. They told me to call the store cause I didn't puchase it on-line. Tried to explain the situation but they were also negative about it. I have been a JCPenney customer for a long time (over 30 years in Puerto Rico) and around 2+ years in Florida and I believe I am a good loyal customer.
Now I ask myself what are we going to do with 1 earring. There should be a way that JCPenney's can help us so we don't have to loose it all. I'll pay for the other earring, not asking for a freebee. Please let us know what alternative we have for a replacement. Thank you for your kind attention to this matter. Card [protected] 5 1. Please let me know what can be done.
Porfirio and Angie Rodriguez

So my account was locked for quite some time . I wasn't able to call because I was too busy with work . When I finally had the chance to call the customer service for my credit card payment, both ladies were very rude, sarcastic, and basically talking to me like I was idiot. All I wanted to know was why I was charged more than usual that's it . I was patient and calm until these two ladies decided to talk to me like that . After I pay my full account I will no longer be using the credit card if I have to talk to people like that

My boyfriend has asked more than once for my ring size, while I took my daughter and sister for a girls day and stumbled upon your sale we decided to get me sized at the jewelry counter. A young lady named Taylor helped us she was kind and knowledgeable. And when I came across the ring set that I knew was THE ONE! I asked if it too was on sale because there was a huge sign behind her that said "60% off all jewelry 325 dollars or more!" She did the math for us even with the life time warranty and if we got the credit card through jcpennys it would be about 1200. I could totally talk him into. (Do you know how hard that is when he thinks he knows what I want?) She was leaving for the day soon but I had to bring him back, so she gave me her card so that she got the credit and I wanted her to she spoke with me for almost 40 mins about the warranty and the ring set. I felt confident that was my ring set! When we came back there was an elderly lady she never spoke her name she never asked me any questions she just had us pay for the rings we wanted she didn't even want to offer us the credit card. I tried to give her tayors information she refused it. When she rang us up she very rudely tried to force us to lie about our income and then when the price was different than the total Taylor gave us (I expected it to be slightly off) she told us Taylor was a liar and had another lady come over to confirm. I wanted to come back when Taylor was there but she told me she had already charged it and couldn't go back, and that we'd lose all the discounts not to mention it's a one of a kind piece it may be sold. So we left feeling not ad happy ad one should buying the rings they are going to love and cherish for all of their lives. She didn't even allow us to ask about the men's ring we wanted. So we lost out on that as well I suppose. I'm thankful I got the rings but I'm not thankful how we went about it. Your customer service in the jewelry department is seriously lacking! I should have been ecstatic when I left we both felt not so thrilled. We even had to tell her we needed sized up! What in the world was going on with her I don't know ? Just an off day maybe but that off day ruined what shouk d have been a beautiful day for my family!

Today I tried to used my jc penny rewards along with a five dollar off twenty five coupon i had from survey mini. After the whole transaction my five dollar coupon could not be taken because after using my reward the computer will automatically take it off. I believe to what I understand rewards work like cash money, so why could I not used it ? very dissapointment of how the rewards programs work.

I had the absolute worst service in the salon in the Tacoma mall in Washington. Lisa Fitz ruined my hair, insulted me the whole time. She started by calling my original hair a cluster of mess. The used way too high of volume on my hair which was one of the reasons it fried. Then tried to send me out the salon with yellow orange hair after I asked for a light caramel brown. Once I asked for her to fix it she was very rude from then on. Still insulting my hair even though she was the one that damaged it. I was left in the washing bowl for 20 minutes while she worked in another client. She hem took me back to her station where I recieved the worst blow dry ever. Never once did she comb or brush out my hair. She did the whole thing with her finger. She asked if i was happy with my hair I gave her a quick "sure" and left the salon as soon as possible so I can have another salon try to salvage it. I ended up having to cut another 4 inches off trying to save it. I will never go back to any Jc penny salon after this experience. Please email me back at [protected]@gmail.com

So apparently jcpenney changed their store policy on online returns. It's now ALWAYS going to be returned on the card purchased. Well I bought my purchase with a gift card that no longer worked. So I have no money back, no product exchanged, and too top it's off I was so excited to finally get my $10 that now I didn't get one because the employee failed to educate the client on the new policy. Had I known I would've just asked for my money back on a jcpenney gift card and walked away with my exchange with the difference paid. I would've come back the with my $10 reward to buy more! Now I have nothing to show. I have never had that much a terrible expierence in store to the point when I ACTUALLY LOST MY MONEY. What idiots! Then we go up to the actual customer service department and the lady just looks at us and says oh I can't help you. Seriously is the whole location just filed with incompetent employees? There's a reason why you have morning meetings, before shift chat in's, and sign off on SOPs. It's to create a positive flow from when the client walks in and leaves with a purchase. It's too help stop issues like this from happening. Now what? Thanks jcpenney you guys really did a number on me today.

On July 21, 2017 I purchased a sofa. I have email confirmations of what I ordered. The sofa was shipped on August 18 and it was the wrong item. It took me six (6) hours of of my time working with over 10 different customer service organizations. I finally contacted corporate who told me they were very sorry, yet they did not have any direct oversight over furniture. Lastly, a customer service person called and did the polite, 'I am sorry etc." They indicated I would not be charged the $150 delivery fee. It took them until September 15 to pick-up the piece I had to keep it covered and protected so no one would sit on it, etc. I called five days ago to ask why my credit was not given on my account. I was told, "Oh, sorry, it will take two more days because of bookkeeping." Well, that did not happen. So, today, I am on the phone yet again (likely another hour) and again furniture has to be contacted. This has been such a horrible, horrible experience. I will never shop at JC Penney again. This makes me sad as my grandmother was long time customer of JC Penney and this is why I have stayed with them. I ordered this same sofa from Ashley Furniture. The process was seamless, free delivery and it actually costs less. I was attracted by a sales promotion to JC Penney. Never again. Their furniture division has no scruples and they do not, repeat, do not care about the customer. I talked to many kind and nice customer service people over the course of trying to get this fixed, but they had no recourse with furniture. WARNING: Do not purchase furniture from JC Penney as they do not have a way to assist the customer if something goes wrong.

Twice I have had the JCPenney‘s jewelry department provide me with extremely poor service . The first time I had a ring resized and it took over a month to get the ring.

Now once again I sent off my new wedding ring to be resized. It was supposed to be back to the store yesterday they don’t know where the ring is that today. They will not locate the ring for me it’s up to me to call the jewelry company that does the repairs and locate my own ring. They continue to give me poor service and are not helping me locate my ring. This will be the last time I ever buy anything from the JCPenney‘s jewelry department and I encourage others to rethink before purchasing items from the jewelry department .