Jensen Tire & Auto’s earns a 1.0-star rating from 5 reviews, showing that the majority of customers are dissatisfied with their services.
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I went to Jensen Tire & Auto on February 28, 2022 to get an oil change for my 09 ***
I went to Jensen Tire & Auto on February 28, 2022 to get an oil change for my 09 ***. I dropped off my car around 10:30-11am and picked it up less than half an hour later. However, as soon as I started driving, I noticed a burning smell and my car was shaking erratically. I immediately took my car back to Jensen because they were the last ones to work on it.
The manager, Garrett, told me that a brake hose had broken on one side and I asked them to repair it. He promised me that he wouldn't charge me for labor. However, he left before the service was completed and didn't tell his staff about the promise he made to me. They called him and he said to charge me for one side of labor. The bill ended up being $***, which was charged to my credit card.
I'm asking for a credit of $*** because that's the amount Garrett promised not to charge me. Despite this issue, I have to say that *** did a great job on my brakes and rotors.
I had a problem with my car not starting, so I took it to Jensen Tire & Auto for a tune up
I had a problem with my car not starting, so I took it to Jensen Tire & Auto for a tune up. They had my car for a whole month and couldn't fix it. They refused to give me a refund for the work they did on 2/11 (invoice #***) even though I paid $***. Later, I took my car in for an oil change and Jensen recommended that I get the performance package. After they finished, my car still wouldn't start. I took it back to Jensen and they said I needed a tune up. I got the tune up done on 2/20 and my car ran fine for a day, but then it cut out that evening. I took it back to Jensen a couple of days later and they did a bunch of other work that wasn't even the problem with the car. On 3/17, they still couldn't fix it! I finally took it to the dealership on 4/5 and they said that Jensen didn't even do the tune up on the car. The parts were old and not replaced. I called Jensen and spoke with Garet *** and Daniel *** and they said they wouldn't refund me for the tune up because I didn't bring the car back to them. But they didn't fix the car the first time, which is why I had to take it to the dealership! I paid a total of $*** for the tune up on 2/20 (invoice #***).
I went to Jensen Tire on Oct 16 cuz I had a screw in my tire and just wanted a patch
I went to Jensen Tire on Oct 16 cuz I had a screw in my tire and just wanted a patch. They said I needed a new tire instead, so I got one. But 2 days later, my car was shaking so bad I had to park it and wait for my mechanic. They told me my lug nuts were loose on the new tire! I called Jensen and they offered a free alignment, but I also called corporate for my money back. After the alignment, my car wasn't driving straight at all! I was scared! I called Jensen and talked to Jason, but he said to bring it in. I took it to my mechanic instead and he said it was the alignment. He also said Jensen talked bad about me when he called. My mechanic sent it somewhere else to get it aligned. I called Jay at corporate and he was mad, saying he's not paying for someone else to fix it. I told him they messed up twice and it's serious cuz I could have been killed with loose lug nuts! I'm scared to go back there again!
Is Jensen Tire & Auto Legit?
Jensen Tire & Auto earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jensen Tire & Auto. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jensen Tire & Auto has registered the domain name for jensentireandauto.com for more than one year, which may indicate stability and longevity.
Jensentireandauto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jensentireandauto.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jensentireandauto.com you are considering visiting, which is associated with Jensen Tire & Auto, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Jensentireandauto.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jensentireandauto.com may offer a niche product or service that is only of interest to a smaller audience.
- Jensen Tire & Auto protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I picked up the truck, the work had been done but I was charged for both sides
I picked up the truck, the work had been done but I was charged for both sides. When I asked Hal about it, he said he couldn't remember which side it was and just did both. This seems like a lazy and dishonest way to handle the situation. Overall, I'm disappointed with the service I received this week and am unsure if I can trust this location in the future.
I paid almost $**** bucks to fix my heat and AC, but they still don't work
I paid almost $*** bucks to fix my heat and AC, but they still don't work. I took my car to Jensen on *** to get an estimate for the repair. The heat only worked on the left side, and the AC didn't work at all. When they gave it back to me, neither worked. I took it back two more times, and still no heat and no AC. I complained to the GM, Jay, and he sent me to Sean at the *** location. Sean said the other shop put in broken parts, shorted out my electric door panel, and never bolted in my HVAC box, which fell out while I was driving. They had my car five times for a week each time. I told Jay I wanted a refund, but he said I had to get in touch with Sean and have him verify it doesn't work. My husband went up today in negative temps, and Sean sat in it, but there was still no heat. Sean started yelling at my husband and said he was calling Jay. They want me to give it to them again to see what's wrong, but I said I was done with them. They broke my electric panel, blew all the heat in my car, and jammed up my shifter, which they fixed but acted like it was a favor. I want a full refund mailed to me so I can get my car fixed correctly. This has been a huge inconvenience, and they need to make good on their promise to refund the money. It's freezing out, and I spent a lot of money for five months of headaches. I have pictures and documents of each thing they supposedly repaired. I will bring it to another location to see if that was all a lie too. I bet they used broken parts.
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About Jensen Tire & Auto
The company offers a wide range of automotive services, including tire sales and installation, oil changes, brake services, alignments, and more. They also offer a comprehensive selection of tires from top brands, including Michelin, Goodyear, and Bridgestone, to name a few.
One of the things that sets Jensen Tire & Auto apart from other automotive service providers is their team of highly skilled and experienced technicians. Each technician undergoes rigorous training and certification to ensure that they are equipped to handle any automotive issue that may arise.
In addition to their commitment to providing top-notch services, Jensen Tire & Auto is also dedicated to giving back to the community. They regularly participate in local charity events and fundraisers, and they have even established their own charitable foundation to support local causes.
Overall, Jensen Tire & Auto is a reliable and trustworthy choice for anyone in need of automotive services in the Omaha area. With their commitment to quality, expertise, and community involvement, customers can trust that they are in good hands when they choose Jensen Tire & Auto.
Overview of Jensen Tire & Auto complaint handling
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Jensen Tire & Auto Contacts
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Jensen Tire & Auto phone numbers+1 (402) 339-2917+1 (402) 339-2917Click up if you have successfully reached Jensen Tire & Auto by calling +1 (402) 339-2917 phone number 0 0 users reported that they have successfully reached Jensen Tire & Auto by calling +1 (402) 339-2917 phone number Click down if you have unsuccessfully reached Jensen Tire & Auto by calling +1 (402) 339-2917 phone number 0 0 users reported that they have UNsuccessfully reached Jensen Tire & Auto by calling +1 (402) 339-2917 phone number
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Jensen Tire & Auto emailscustomerservice@jensentireandauto.com79%Confidence score: 79%Support
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Jensen Tire & Auto address10365 S 136th St, Omaha, Nebraska, 68138-3954, United States
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Jensen Tire & Auto social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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