JFK Airport
Reviews and Complaints

We flew from Kansas City to Manchester via JFK on June 27th 2023.As we were flying JetBlue we obviously came into the JetBlue terminal (terminal 5).As we needed to get to our connection fairly quickly we looked to see where we needed to go.

There were no signs saying "other terminals this way" everything was all about JetBlue and with 4 of us looking we definatly covered all areas.

The queue for the info point was at least 35 people long...and as time was running out to get to the correct terminal we decided not to bother queuing.

Thankfully we found someone to ask but even when we got to the shuttletrain there were still no clear signs and once again had to ask someone.

Lucky for us when we eventually got to Terminal 7 our flight was delayed ..giving us a bit more breathing space and the satff we did encounter were helpful but def more signage needed around terminals.

Yesterday June 15/2023 my brother in low Ardi Asllani has a confirm ticket to fly back home in Tirana Albania with one stop in Milan with Neos. The lady who work at check in Trisha Madoodh told us he is not in the list . We show her confirmation number print out of computer and in phone and she call supervisor Manmeet Kaur . As they start talking to each other very close with us we heard supervisor saying “ I don’t care” which make us wondering they refere to us or else where… BUT still was very bad someone in charge use that language, totally unprofessional. Anyway they told us to wait 5-7 minutes . And as time was passing after 15 minutes Trisha said “ we got you on plain is okay and start to process with our bag

-First she ask him to pay 180$ just for one bag and when we explained that ticket has included for free that bag she refused to accept but change directions. She said if you pay with card you gona pay 140$ instead of 180$. So we did because we realize you can’t deal with this lady. After that my brother in law went to gate but after 5 minutes he come back and told me “ She checked in the bag to Milan not to Tirana as my final destination”. We went back to check in and Trisha in a very unprofessional way told us that “ We don’t do to Tirana. The person has to go outside in Milan Malpenxa aeroport pull out his bag and check again to Tirana which make imposible to get in plane. So according to her he has to lost his flight and stay in Milan that night. Was very stressful that moment , we try to explain to her she is wrong but was impossible. She call next passenger on line and we were force to leave….. After my brother in law left stressed out we went back and ask both lady’s for their name explaining the reason that we decide to file a complain. What happen! After 15 minutes they call through the spieker phone in Terminal 1 the name of my brother in law. They call him to go at gate and inform him everything was fixed. His bag was checked to Tirana, and they say you gonna have refunds for what you pay immediately…… So sad this story and am writing because we don’t want anybody else experience such a nightmare when you pay Full Price……Those two lady’s has to be ask why they did that?!

Why?!

Hi during my flight back to the United States my mother needed assistance by using a wheelchair to get to the gate. We had international travel but had mobile passport so everything went smoothly. When dropping off at baggage claim the employee Sidas stated where’s my tip. I was already reaching for whatever cash I had which was $3. He then asked that’s it? I felt very pressured by him and uncomfortable! He then started talking in his language to another employee which was very inappropriate!

In all of my years of flying, I have never encountered a group of rude, disrespectful,

and downright mean workers as the American airlines tsa and terminal 8 workers. They are are awful and will berate you for asking a question. And do to retaliation, I was forced to check in my carry on because it looked "big" where as people with bigger carry ons where able to go thru. I will never fly American airlines at jfk ever again. I rather fly out from LaGuardia.

Whilst going through security I was required to be checked again. Pleasant and complying I stood for the female security to tell me what she required of me. She then shouted at me signaling with her arms. I didn't understand what she needed from me. I walked through the security gate again. She didn't communicate at all. I stood and waited for her next instruction. She stared at me. She then signaled with her arms. I looked around as I didn't understand at all what she needed from me. She them shouted loudly at my face "HANDS" I held my hands out and she looked me up and down. Still no words of instruction. She then manually turned my hands and swabbed them. Then turned her back and I stood there until another security said I could go ahead. I was throughout more than co-operative, pleasant and all I needed was communication and instruction. Saying no words then shouting only caused upset. I was then left standing for 15mins scared to ask if I could take my luggage as it was at the side - unattended. Finally someone signalled I could take it. Still no words used. As a heavily pregnant person I am disgusted at the way I was treated considering I did nothing wrong, and did everything needed from me. I don't have a problem with any extra checks needed to be carried out on me but if the security isn't going to communicate at all and only shout and manhandle me then I don't feel that's fair. Jfk extra training is required - you can't treat people like [censored] for no reason.

For the last year airplains have been flying over my home for the past year and a half. Someone close to me worked in the JFK airport but isnt in the army, for a private medical company that worked with serval different airlines. The worker was a african american and only worked there for a year and 3 months. The worker has been experiencing harrassment in their personal life since they started working for the company to a year out of since the worker has been let go. Professionally and online bullying to the extreme and believes the airplanes flying over the home so close to the point where you cant hear your Door bell is far to close for comfort. Being that this country already experinced 9/11 activity like this should be banned a law for planes to be flown a certain aproxcimity above or below or beside any building. If there is a law why isnt it being inforced.

This is happening in the zipcode of 11691. The worker has had planes fly directly over her while she was in her car driving. Directly over her while she was at the park with her dog. Etc and much more. If anything can be done please email the address. [protected]@gmail.com

Rude and disgusting behaviour from waiter at Deep Blue terminal 5, server was called Mohammad. He served me chicken in a vegetarian dish, he first lied and said it was “tofu” which in fact it was not . We requested the dish to be re-made which it was, however it was served with a disgusting attitude. When we came to pay the bill, I said I would prefer not to pay a tip, he started to ask “why,why” I said because you served me chicken. He then forced me to leave, making a massive scene and when removing our dishes and glasses from the table, he slammed them onto a tray and left! This was the worst experience I have ever had! I’ve felt so uncomfortable and disgusted!

Me and my family travelled from the United Kingdom on the 16th of February 2023 to the United States as we had a connecting flight Jet Blue to BNA Nashville leaving at 1835. We only found out about the incident at terminal one when an hour away from the airport. Thus resulting in our flight being diverted to Stewart, on arrival people were still in the dark about how to get to New York especially the ones with connecting flights. It seemed a little disorganised, odd considereing the airport new about this disruption the night before and yet nobody onboard the flight Norse Air from London Gatwick to New York new this had happened or had an opportunity to do anything about it. We ended up missing our connecting flight and were told we could not get any help from Jet Blue as nobody had properly informed them of this disruption and as such we could only be told to cancel our connecting flight and pay for another to the sum of 2200 dollars. We had an elderly grand mother travelling with us with serious arthritis in her knee resulting in having to walk with aid, also travelling in our party was 4 young adults/children one who has Cystic Fibrosis. This disruption caused delays to my sons meal times and being able to take his medication. We ended up missing our flight, hire car and hotel, we had to purchase another hire car and attempt to drive over twelve hours with four young persons/children and a elderly woman in order to complete our journey to Pigeon Forge in Tennesse. We have missed 2 days of our holiday, lost out an awful lot of money and had very to little to no support along the journey. I would like to know what this airport will do to provide compensation and at the very least an apology

please see below flight details

Norse airlines N0701 London Gatwick to New York JFK terminal 1 16th Feb

jet blue airline 73 terminal 5

my email address is [protected]@yahoo.co.uk

Good morning.

I had a experience with luggage agent at jfk JetBlue on 1/20/23 flight from jfk to sti leaving at 6:55a. Flight 337. I checked in day prior when I went to give agent our bags (Madeline santos and my mom Norma Roldan) she asked for eticket which I did not have she took my phone and entered website for eticket Dominican Republic I entered all my inf asked me for fee I assumed I needed to pay once I entered my card inf charge was denied by my bank showing posible fraud at the same time since I get alerts from my bank all these charges we being charge to my cards. I asked another agent which advised me it was the wrong site I did get my eticket but I hard to call my bank and they closed my bank card which let me with the only little cash I had for my vacation could not use card and it also caused other recurring charges to decline on my card since it was closed. This was and still is a nightmare all caused my the JetBlue agent.

Thank you

Please respond

The new mens restroom on the 1st floor of Terminal 8, JFK airport has a new janitor. He works approximately 6am to 3pm, m-f. He is a white male in early 60s about 6'2" tall. This janitor verbally harasses everyone that enters the restroom, telling people how to flush, whether one can use a stall or urinal. He carries on confronting everyone that enters the restroom as if he owns it. For some reason unknown to me, he was waiting for me to exit a stall after I used it, and proceeded to spray disinfectant on me, raising his arm up and down, about 2 feet from me. I have emphysema and my clothes were giving off fumes for the next few hours where I could hardly breathe. That was physical harrassment and that man should be arrested.

Myself and my daughter purchased 3 x bottles of duty free:

ABS 1.75LT - 40 dollars

Southern Comfort original LT - 23 dollars

Proper twelve irish whiskey LT 37 dollars

We were given these boarding flight AA0104 18/12/2022 seat No 37C and 37D.

When we arrived at Heathrow for our connecting flight our duty free was taken away from us by the security staff as the duty free bags had not been sealed at JFK by your staff in the duty free shop

I would like to add that other people from the same flight had their duty free also taken so it looks like there was a staff member who clearly did not know that they were to be sealed

This was not our fault but the staff member at JFK, I would like to be reimbursed for the cost of the duty free at the fault lays with JFK.

Thank you in advance

I got of he aircraft yesterday and got in the line for us citizens custom.when it came time to get my passport looked at i came across a very rude and unprofessional agent that goes by the name delacruz at gate 23 he abused his authority by acting like he couldn’t hear what i was saying yelling saying to repeat the answer to the questions i already answered and when i responded yes he said i don’t understand “ya” trying to be funny it was so rude and embarrassing for a grown mad to act like that towards a woman at his place of work especially he knew the line was long so he asked me trying yo be funny did i need to wait a extra 2/5 hours knowing i had somewhere to be again trying to abuse his authority & when i asked for his supervisor he said he somewhere over there and basically shooed me away this was the worst encounter I’ve had at a airport he purposely took long and made it hard for other knowing it was a very long line ! He needs to be fired for his actions the airport needs more professional workers

I purchased a bottle from your duty free ship at terminal 8.

Store:31

date: 12/1/22

Ticket: 5655

cashier: 8121

flight: BA0116

The item I purchased was Brugal 1888 at the cost of 45dolars. On arrival at Heathrow AirPort they confiscated this item, as the bag was not fully sealed. The bag did have a staple attaching the receipt to the top of the bag, but that was all, Advisor at Heathrow airport stated that JFK airline should know that the bag had to be sealed completely, which it wasn’t. I also bought Kyle cosmetics from your vending machine at the cost of 40dollars, and again this was confiscated, which was probably my fault, as I didn’t realise that it had to also be in a sealed bag, however I believe that you should have a notice up advising people that they cannot take this item via another country as it’s obviously liquid and will be confiscated. I am looking for you to refund me, both of these items were gifts which is more upsetting as I had no gifts for my son or daughter when I arrived back home, which was upsetting for them and embarrassing for me. Thanks Fiona

Hello,

This afternoon my parents flew in from a flight from London Heathrow which landed at 4pm NY Time.

Whilst leaving the airport a lady guided them to a taxi which turned out to be a fake cab. My parents were driven around for over an hour to random places. The male driver then tried to take almost 300 dollars in cash from them. The driver then locked the doors and wouldn't let them out and my mother was screaming for help and banging the windows. Eventually the driver released them but also threatened them with a crowbar. My parents are safe now but are very distraught. He even tried to kick my father.

I am saddened that this has happened, especially as this person was clearly preying on tourists. And it was within the grounds of the airport. I can imagine that this person will be back at the airport and doing the same thing again very soon.

Hello,

On November 11th prior an Air France flight (AF015) from JFK terminal 1, I have purchased Ray Ban Sunglasses in store 8 (iS International shoppes). Details of the purchase as printed on receipt copy:

Store: 8, Ticket: 10842, Salesperson: 6335 (Xiaoping Wu) Cashier: 6335. Total amount: 155 $. Paid by American Express card. (Time: 3:48PM).

About an hour later, just before boarding, a policeman approached me and said he was informed I have took something without paying. while trying to understand what is this all about a lady from the store (I assume the shift manger) got closer and said I've took sunglasses without paying. I have presented her both receipt copy and the sunglasses in order for her to see that she was wrong (to my question when was it, she answered few minutes ago! while I was there an hour ago!). after she looked at what I provided, she blamed me that I took another one. After I was so shocked she showed me a photo from the security camera of me standing near the display earlier. The display was empty as the salesperson that time went to the storage per my request to check if there is a new item like it as I didn’t want the one from the display. She return after few minutes and said it is the only one and I purchased it eventually.

The place in the display left empty as I’ve purchased the one that was there before!

The lady manager went to check and me and my friend were waiting for her with the 2 policemen (who were very nice and polite).

As we were few minutes before boarding we asked them to check where is she and one of them went to check. Soon enough he returned and said all ok as the salesperson left the display area empty after I’ve purchased the ones and she didn’t fill the place with other sunglasses.

Needless to say I was embarrassed and offended by this situation or better to name it as shamming with NO reason at all. This woman didn’t even returned with him to apologize, she was very un polite, and with a rude attitude and the worse thing is she didn’t even check prior blaming customer with the sales person what is the reason for the empty shelf, she didn’t check the log of last payments done. She only relay on the camera which was only stating the situation prior my purchase. I've never encounter such an unbelievable embarrassing situation.

I'm asking to consider an appropriate compensation (in case you would like a copy of the receipt please let me know as there is no option to attach here).

Best regards,

Orly Giron

On Wednesday 10/12 at around 7:30-8 AM, I was waiting at baggage claim 5 for my dog to be brought out (she was flying in Alaska Airlines cargo). Two men working for JFK kicked my dog's crate several times, she arrived crying loudly, which she NEVER does. The last 3 times I have arrived at JFK at this exact same baggage claim/flight company, they have dragged my dog out on the floor from the plane to the baggage claim. This last time she was brought out, she was insanely stressed. I have flown with her 6+ times and she has never displayed this behavior. I watched two men drag her on the floor inch by inch, then kick her crate several times. I know my dog, and something is wrong. The employees who move XL bags/cargo abused my dog and repeatedly kicked her crate, leaving her more stressed than I have ever seen.

The last few times she was brought out, they tried to tell me there "is no cart" so I will have to buy one for them to bring her. Somehow, baggage claim 5 oversized cargo has no cart for bringing the heavy items out. I refused this, and magically they found a cart and brought her out. I have seen them kick the crates of smaller animals as well, such as small dogs and cats. I saw them drop a cat carrier from at least a foot off the ground onto the floor, the cat cried out afterwards. There's no hiding this behavior; the door to oversized baggage is wide open, so you can see them abusing your pets because they are too lazy to find a cart.

I have never had a problem with Alaska Airlines or any staff at any other airport, ever. Just JFK. I'm doing everything in my power to rectify this, including speaking to a lawyer.

My mom doesn’t know English and she is 65 years old. On October 4 2022 she had a flight Atlanta New York jfk on JetBlue airlines. then another flight New York Cairo on Egypt air lines , she has wheelchair service for the whole flight.she got jfk 3 hours before her next flight and she doesn’t need to do another check in or get her luggage, she just needs to go to her next terminal

the wheel chair man didn’t know where to take her and left left her for more than hour and half in her place, she was very worried why he is not walking her to her terminal, every time she tries to get off the wheelchair he yells at her , then he tried to let her leave the wheel chair and just go by her self ( that after he noticed that she will lose her flight ) but she was smart and insisted to call me and not leave the wheelchair, at the end someone else got her by that time the gate was closed.

Hello JFK,

Yesterday, September 14th, 2022, I travelled from JFK to Toronto Pearson's airport. I used Delta Airlines, Flight 4985. The time was approximately 12:15 or 12:30 p.m.

I am an elderly disabled person. I have had two hip replacements; I have scoliosis and a pinched nerve in my back, an arthritic knee that is awaiting replacement; I have had 3 foot surgeries and 2 had surgeries. I require a walking stick to walk, a special supportive belt for my back and orthotics in my special shoes.

As I was just about to go through the security screening process, as usual, I put my carry on luggage, purse and vest in the trays. I was instructed to also give the officers my metal walking stick and was not offered a wooden one as a replacement.

I told the officer that I have two hip replacements. She told me to go through the machine, which I did. They told me to take my IpadMini out of my bag, which is unusual. (I have never had to take it out in any other airport. I have only had to take out my cell phone or my laptop but never the ipad mini.) I then placed it in a completely separate tray and lost track of it while going through the process. She also told me I had to take my back support off, which I did.

I went through the machine twice. After the second time, she showed me that there were a few red patches on the image. She said that she was going to check those points. I saw one of them being right on my genital area. Alarmed, I asked if she was going to check my vagina. She answered my question by saying she was calling a supervisor. That is all she said. No explanation about what would happen next.

As we were waiting for the supervisor, I began to experience pain in my back as I had to free stand, with no walking stick, no back support and no shoes with my orthotics. No chair was offered to me. At this point, my elderly partner asked the female officer if she could hand me my shoes, which had already gone through the machine. The response was a flick of the female officer's head. I felt unbalanced, very tired and mostly, in pain. I had no where to sit, so I resorted to try to sit on the blue box that was there. The female officer mocked me by saying: "So you think it is better to sit on the garbage than on the floor?" I then proceeded to sit on the floor as I could not stand the pain.

Since it was taking quite some time for the supervisor to arrive, I asked why we had to wait for the supervisor. The officer replied: "She has to watch me do it". Once the supervisor arrived, the officer proceeded to check my WHOLE body. She was pretty rough and she put her whole hand over my genital area, both from the front and the back. I was shocked! I told her to stop touching me but she did not not stop! In all my years of travelling I have never been touched like that, nor have I felt violated.

As supervisor Ms. Miller was watching, the other officer found a kleenex in my back pocket and also a thin pad. When I said, "why is she touching my vagina?" officer Miller told me that it was because I had the kleenex and the pad in my back pockets that the machine showed the red patch in my genital area. That does not make any sense to me, nor does it make sense to be treated to rudely and insensitively.

In the meantime, NO member of staff was paying attention to my belongings whereabouts. I told officer Miller about my Ipadmini and she said. "First we have to get through this check and then we will look for your Ipad." Had it not been for my partner who had to actually look for my belongings, it would have been very easy for any passenger to just take it and leave. In fact, a passenger found it and asked if that was my ipad, because she heard us asking for it.

Once I was able to collect myself again, we went over to Officer Miller and told her how disrespected and humiliated I felt. She asked if the officer explained to me what she was going to do. I replied: "No, she did not. She only said that we had to wait for you because you needed to watch how she did it, whatever 'it' was". The 'it' turned out to be abusive, disrespectful, insensitive touch and treatment all around.

Officer Miller said that I could file a complaint. She said that she too would file a complaint and asked for my passport and boarding pass to make a copy, which she did. She told me to check the website. I said thank you and left for my gate.

I have been traumatized by this.

I was due to fly to Atlanta this evening, and not only has that flight been delayed twice as well as 4 gate changes, but there has now been a security alarm ringing for 30 minutes. Not one member of staff has tried to turn it off, and all the check in staff are giggling with ear plugs in, whilst the rest of us have to endure this racket! It’s a disgrace!

Dated: July 5, 2022

A ticket purchased on May 12, 2022 with KLM/Delta to fly to Amsterdam and onwards form JFK, NY. The traveling date was July 5 Tuesday. The ticket holder name - Darshini Pandya flying to Amsterdam-Delhi-Ahmedabad India. KLM flight was operated by Delta on that day. KLM booking reference - 2Q3I35. (Ticket details E-ticket KL 074-[protected]-46 for Darshini C Pandya). Travel agent Travel Bird Travel & Tours [protected] TRAVEL AGENCY 2825 Wilcrest Dr Suite 502 HOUSTON, TX 7704

When we reached the JFK airport the Delta counter had long lines with all domestic and international passengers in the same lines. There were only few service counters were open and there were no sincere efforts to clear the passengers with sense of urgency as people in the line were increasing as time passed. At the same time the delta customer service attitude was missing at the best and horrible at the worst. The flight was scheduled to depart at 7.52PM on July 5 Tuesday and rescheduled to 7.30 PM and service counter was closed 1 hour before departure. I was standing 2nd person in line to be called for check out and Delta just refused to serve and process ticket for boarding pass. Our repeated request to expedite the matter was disregarded and instead of any help, Delta employee started blaming passengers. This whole disaster was created by Delta and passengers were asked to rebook the flights without any assistance or guaranty of rebook ticket. Travelling internationally for numerous times in my life, this is the first instant where international check in was managed horribly with total disregard for passenger needs and reality on ground. The real reasons were lack of resources deployed , mismanagement and complete absence of customer service attitude.

On top of it, KLM (Delta) refused to adjust or refund the ticket price and as mentioned before blamed everything under the sun but Delta's total mismanagement of check in process. The request is submitted here to refund the ticket price paid- US $ 1424.23.

Please let us know if any other information is needed,

Sincerely,

Darshini Pandya

Phone- [protected]

Email: [protected]@rcn.com

Address: 6190 Palomino Dr

Allentown PA 18106