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We had a house fire and lost all of our furniture. I had stanton furniture that was about 7 years old and looked practically new. I loved it. After our fire i went to the same furniture store to purchase new furniture. Unfortunately, stanton went out of business. I was steered towards a jonathan louis sectional, it looked really nice and i ended up ordering one.
After approximately 6 weeks we received our couch. I loved it. But within two months the cushions began to break down. The couch started to look like it was years old. I complained and received new cushions to place in my covers. It has now been 4 months, and its happening again.
I am very disappointed, this is the one thing i disliked about a lot of couches. I found a couch i liked at macy's called "jive". I made a point to read up on the couch and the reviews were bad.Complaints were cushions breaking down almost immediately.
I was told that jonathan louis was excellent furniture. I'm hoping i just got "a lemon" and this can be resolved with them.
Good luck on your furniture search.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Has anyone purchased the Aryanna Sectional sold at Macy's? I just called and they confirmed that the vendor is Jonathan Lewis and that JL was a great brand but these reviews are deterring me from spending $2000+ on a couch that will give out in 1 year.
Bought a Jonathon Lewis sectional sofa from Jordan’s furniture! It’s garbage. The cushion covers are too big for the cushions. It looks terrible. They said they’re the right cushions. Jordan’s sent a cushion fluffier out, but it was a waste of time. They wanted to charge me a restocking fee to take it back, so i agreed to a small amount of $ taken off because i had no choice. None of the seams match up. For the 3k I paid, it’s a POS. Never shop Jordan’s again, or Jonathon Lewis!