We had a house fire and lost all of our furniture. I had stanton furniture that was about 7 years old and looked practically new. I loved it. After our fire i went to the same furniture store to purchase new furniture. Unfortunately, stanton went out of business. I was steered towards a jonathan louis sectional, it looked really nice and i ended up ordering one.
After approximately 6 weeks we received our couch. I loved it. But within two months the cushions began to break down. The couch started to look like it was years old. I complained and received new cushions to place in my covers. It has now been 4 months, and its happening again.
I am very disappointed, this is the one thing i disliked about a lot of couches. I found a couch i liked at macy's called "jive". I made a point to read up on the couch and the reviews were bad.Complaints were cushions breaking down almost immediately.
I was told that jonathan louis was excellent furniture. I'm hoping i just got "a lemon" and this can be resolved with them.
Good luck on your furniture search.
The complaint has been investigated and resolved to the customer’s satisfaction.
Has anyone purchased the Aryanna Sectional sold at Macy's? I just called and they confirmed that the vendor is Jonathan Lewis and that JL was a great brand but these reviews are deterring me from spending $2000+ on a couch that will give out in 1 year.
Bought a Jonathon Lewis sectional sofa from Jordan’s furniture! It’s garbage. The cushion covers are too big for the cushions. It looks terrible. They said they’re the right cushions. Jordan’s sent a cushion fluffier out, but it was a waste of time. They wanted to charge me a restocking fee to take it back, so i agreed to a small amount of $ taken off because i had no choice. None of the seams match up. For the 3k I paid, it’s a POS. Never shop Jordan’s again, or Jonathon Lewis!