Joss & Main
Reviews and Complaints

I am very disappointed with Joss and Main. Your customer service said they would apply a discount, to place the order, I placed the order and they emailed me that code did not apply. They could have checked the discount before I purchased the item, not have me go through all this trouble to then tell me I couldn't.

I also spent more than 30 minutes trying to cancel the order. I had to cancel the order an I wanted this item by next week since I have my mom visiting from Puerto Rico. Disappointed.

Order # [protected]

I spoke with [protected]@wayfair.com 8 days ago about the product I ordered being damaged. I emailed photos and was promised a replacement top no later than Thursday of last week. I had guests coming in town, which is why I bought the chest in the first place. The replacement top still has not arrived and when I tried to call this morning there is some outage and a shortage of staff so extra long wait times. I'm very frustrated please call 410.375.1630.

Josh and Main had this item up on its website for $529.99 showing its 81% off the original asking price of $2, 765.97. When my wife went to hit buy now the price jump to over $1300. The next day when I called they said they couldn't sell it for the advertising price listed on its website. We even took a screen shot of the listing on the website and they still declined to sell it at that price admitting they had done false advertising. This happened 5/14 and I spoke with Sarah from Joss and Main on Monday May 15th. I request that I should be able to purchase the item for the amount listed on their website.

I bought a sofa from Joss & Main and delivery was very slow. I tried to cancel my order many times but they did not allow me to do that. I waited patiently and when my sofa finally arrived I was not very happy because it was not the one I ordered.
I contacted Joss & Main and explained that I received wrong item and they promised to send someone to my house to check. No one ever arrived and every time I contacted them I got nothing but excuses and empty promises. Sofa wasn't bad, but it didn't match my living room and didn't look good, so I wanted to replacement it as soon as possible.
No matter how hard I've tried I wasn't able to do anything, and every time I contacted them their excuses got more ridiculous.

This is the most insane thing i have ever dealt with in my entire life. The "expected delivery date" to the delivery center (who is then supposed to contact me to schedule a delivery to my apartment) was 2-3 weeks from the purchased date. Well first they missed that date by several days bc the couch was "missing". Then when it was finally found and delivered about 2 weeks later than expected, they delivered two of the same sections. I called the driver immediately to tell him he made a mistake (who did not even check them before putting them in my lobby) and he said he's not turning around and i need to call joss and main. Joss and main said they'd have the driver pick up the duplicate half of the couch at 5pm but did not have the other section that i needed. Well guess who never showed up at 5pm? i couldn't leave this huge half of a couch in my lobby and i couldn't bring it upstairs bc it was too large (had the other half broken down to fit in my elevator), so joss and main told me throw it away and they will re send the other (smaller) section. I've waited again over a month and nothing. It said it was delivered to the delivery center last week (again later than the latest day they estimated) and still no call about the delivery. I spoke with keeley jorgensen a number of times who used to be helpful but has not updated me or responded to my emails the last two days. I have never in my life experienced such incompetency. I have completely run out of patience.

I received 1 couch on March 10th and have been trying to get an update on my 2nd couch ever since. Talked to a Lauren, MacKenzie and the a John. Still no further along on getting my couch. I am told it is in Perris, Ca but they can't give me a delivery date. WHY! What is wrong with this company. No updates, no call backs and horrible, horrible service.

Highly disappointed!

Debbie Shaner

I am very disappointed in this company! I am a Interior Designer and delt with getting furniture to my clients and NEVER came across this kind of problem. My husband and I both ordered the Felicity chest. We did it separately but at the same exact time. Orders were confirmed. When I did NOT receive a call on the ship date ( which by the way theirs date references when it will be shipped to them ) I had to call them. I was told it did ship to New Jersey and they need to look for it. Ha, really. I also was told by one of their employees they do have a PROBLEM in this area. This is Unacceptable! I will give them until Tuesday if the answer is not favorable I WILL take this to the public via tv and Internet. Mr. Shah the CEO should be looking into these complaints!

I bought a living room chair from them, it was the worst buying decision I ever made! They delivered it on a day I was working despited being in communication with John in customer service who promised to call Fed Ex to assure that it would be delivered on a day I was there. They stated my upholstered large chair was a "Small parcel" and just left it at the back door in the rain. The box was larger than my door and had HEAVY stamped on it. There was no way I could lift it much less get it in door. I would have gladly paid to have it delivered into my home but that was never offered as an option, silly me, I ASSUMED they would not just dump it outside and leave! To add insult to injury, the legs require a drill to attach them AND two of the legs had no drill holes, just blocks of wood. I could have screamed. I wrote multiple emails to John, the MANAGER of customer service and he has not responded. So, I am left with writing to the upper management. DO NOT ORDER FROM JOSS&MAIN or WAYFAIR if you want your sanity!

I ordered a bed in October they said it would take 2 weeks - it's been 5 months and I still have not received order but they did charge my cc
I called customer service over and over and they have had no communication with me expect to say my cc had expired in the months the bed was on back order. When you call them to ask where is the bed .. they laugh at you and ask you if you want to cancel the order. They are no help at all. They never contact me to tell me the bed was on back order - I had to call them. They told me in January it's in route but when I call back to see where the bed is they told me that it won't arrive until mid February. I am completely frustrated. It takes 2 months on a truck from Ca .. I could walk it to Florida quicker. all and all it's the customer services that is horrible.

Hello I really need help and I need to reach someone from Joss & Main! They do not reply when I try to contact them directly so I have no other choice.
I bought a gift from their website www.jossandmain.com and delivery date changed two times, then they just stopped replying. I don't have a tracking number and know absolutely nothing about my order. Their rep said it was shipped but it's already over a month and something tells me I'll never get my order.

I purchased two end tables.
Nov 28, 2016
Total
$471.90
Joss & Main Order Number
[protected]

Nov 23, 2016
Total
$529.90
Joss & Main Order Number
[protected]
I called to receive a refund for the difference of $58 and she hung up on me! The order has not even shipped and the price dropped within 5 days of purchasing. I want to have a refund of the $58 difference.

Bought a Christmas Tree and never got it!

Ordered November 7 for delivery on November 23.

If I could give zero, I would. When I ordered it was supposed to be delivered on Nov 23. Then on that day it showed Nov 24. Now it shows Monday. I was very, VERY, concerned this tree had been sitting in a box for 9 days, not to mention they have ruined my decorating plans with my family.

After three different people and being hung up on twice, I worked with someone for 2 hours! They could not get a tree here any earlier than mid-December so she issued a refund. She said they would still deliver the tree since it is in the next town and if it was salvageable, I could use it. Because of this, I did not order another tree from anyone.

Today, Monday after Thanksgiving, when it was to be delivered, I see it was physically on the FedEx truck Saturday and they pulled it off in order to send back to the vendor. This was done without notifying me! Now I have no tree!

Because of their thoughtlessness, I have missed the window for most fresh delivery places and will not be able to receive a tree until 10 days before Christmas. Merry Christmas to me! Thanks for nothing Joss and Main.

I have the same issued. I ordered two night stands on a Monday that was supposed to ship on Wednesday. The order was canceled on Tuesday and I followed up with a phone call on Wednesday to make sure the items did not ship. On Thursday I received an email saying the order shipped already and therefore could not be canceled. After speaking to a Joss and Main representative they told me even though they shipped early I would be responsible for the return shipment and I declined the offer. They next offered to pay for 50% of the return shipment and I declined again. The rep then go on to say the fee will be waived but then I will only get a store credit. SERIOUSLY? I declined again and told them I would never shop there so a store credit would be useless to me. I want my money back and refuse to pay one dime for their error. They finally agreed to refund me but I do not trust them. They also told me that if I attempt to stop the charge I would be 6 months getting my money back. Wow! Stay away for this company.

Ordered a table from www.jossandmain.com and after I paid I received a confirmation email.
Later they contacted me and said that my order was cancelled because my order was no longer in stock and offered me to pick something else. I refused and asked for a refund. They tried to change my mind but I was pushy and they finally agree. But I still haven't got my money back.

I have to admit, I'm a Joss and Main groupie. However, I think we are in for a separation. I order a rug 2 weeks ago. Received the rug and it was the wrong rug. Called J&M and was told that the warehouse made an error and they'd send another rug. After examining the picture I called back an hour later and said I thought they had a description/picture error. Upon their further investigation they agreed. I was told they stopped the 2nd order and is hear from the warehouse within 3 weeks to collect the rug. They even added, if I didn't hear from the warehouse, then keep the rug. Rug number 2 still arrived. Still the wrong rug. I called J&M for the 3rd time to tell them I now had 2 incorrect rugs. They gave me a return number, said to attach to the first rug and hold on to the second until I hear from the warehouse. Fed ex shows up, takes the first rug and leaves a note saying they were told to pick up 2 rugs. Not what I was told! Emailed J&M and got a rude reply saying that I must have misunderstood the directions and I should have checked the email. Ok, I checked the email. It said 1 rug pick up. He tells me that I'm not getting a credit until they have all rugs. Fast forward. Phone call number 7 to Koss and Main. Fed ex arrives today to take the second rug and tells me I still owe a rug. Huh? I call J&M to inform them they now have both rugs! I did get my credit but here I am 2 weeks later, no rug AND NEVER EVER ONCE DID I RECEIVE AN APOLOGY! I was just made to feel it was all my error! Ummm, no! They've lost my business.

I purchased an e-certificate from them in the amount of $207 for custum artwork. When I contacted the company doing the picture they informed me that the certificate was expired. I failed to read the "fine print" correctly in original purchase to see that there was indeed an expiration date even though I paid in full including shipping and handling for the product. I never received a single reminder from Joss that the certificate was about to expire and that I would essentially forfeit the $207 if I didn't move ahead with order. So now according to Joss and Main I am out $207 and have no picture to boot.

I also had an item shipped after cancelling the order after 20 minutes of placing it. I never received the email they claimed I would get the next business day confirming the item wasn't shipped. I think the company expedites cancelled orders so that they hope you won't bother returning it. I've made so many calls and received so many conflicting emails it is ridiculous. They then finally arranged a pickup after giving me an authorization code to put on the boxes (there were 2); said it would be picked up on a Monday. Monday came and only one box was picked up. So here I go again having to call them back. I will not order from this site again!

I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the items come from China. I placed the order on Dec 24, 2015 for a sofa (Worth $1675.00). They don't inform me of the delivery or order status. I had to call to find out that it will be middle of feb, 2016 that they will ship. And then they asked me to update my credit card which I did right away. Then I call to find out when will it be shipped. That is when they tell me that they cancelled the order a day ago. And now to get the sofa I need to wait another 5-7 weeks.

The lady at the customer service was very rude. I had to ask to talk to supervisor. Supervisor was nice but of no help.

I cannot say anything of the quality because I never received the sofa. The bench I received was of a mediocre quality certainly not value for the money. I would go with overstock.com any day.

I will never ever order from jossandmain.com again.

I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year I decided to do the same. But when I tried to do it something went wrong. My payment never went through. It is actually very difficult to navigate their website and almost impossible to find anything. It took me 30 minutes juts to find the option to purchase a gift card. Once I found that, I tried to add it to the cart to purchase, but website gave me an error. I tried again, but the same error appeared. It said my password was incorrect. I clicked on the link to reset my password and went to my mail. I used the new password they've sent me, but it didn't work either. Just a waste of time!

I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss & Main, because they have pretty nice prices and items look great. I requested a delivery for the end of the week and they told okay, no problem with that. It was Friday when my lamps were delivered. I was at work and didn't receive any calls from them. Thank goodness my wife was at home and received the lamps. I called them later and spoke with customer service. They told that did call me many times and I said that I'm fine with Friday. But I never did that! They also told that I need to pay some extra money for delivery. I asked why didn't they told me anything about delivery fees when I placed an order. They said they were very sorry that I forgot that they did tell me about it. Well, that was very rude. I was left very angry. Horrible service, horrible staff! But the lamps are great. Furniture there is nice, but I will never buy from them again.