JPMorgan Chase
Reviews and Complaints

I tried to deposit an LLC check from an Insurance company, and would authorize a hold on my account for the sum of the check but was denied at 2 different Chase banks. The reason given is it" is against bank policy". The check was made out to an that we own and proof was given as to ownership, but made no difference. I asked to see the rule disclosing this fact, The teller bought out a booklet of"banking account agreement, privacy, how to contact us" but was unable to find the statement in the booklet. I asked for a statement that the Bank would not accept the deposit to show the insurance co. It was denied and refused to accept the deposit as the LLC has no bank account.

I either want the check accepted and a policy change if one exists that I signed.
Or lose a $36, 000 customer.

10/27/2018
1St bank location is Wadell and Litchfield in surprise Az 85379 Banker & BK MGR.
2nd Bank Location Wadell and Reems Surpise AZ 85379 Emily Para MGR.
My wife Barbara went to 1st bank.
I went to 2nd Bank

Herb Herman

$25000 Wire sent September 28 2018 from Spain still not found with several requests to Chase to find the money. The sender bank has sent updates to Chase to try to get the money into my business account. I have filed several written complaints without respectful response or concern I am a living breathing existence who deserves to be treated with the utmost respect. Chase will do whatever Chase pleases no care to anything.

8 accounts shut down and or set to shut down without warning in good standing after many many years with Chase at the same time the $25000 went missing. Still the attitude is so what Chase will do whatever Chase pleases to long term clients or anyone.

My daughter's accounts were targeted included in the 8 accounts shut down and or to be shut down. Her IRA can't earn until she transfers it and she can't transfer until November 17 2018.

I sure hope the attorney I am working with can get to the $25000 and file a lawsuit for negligence and other practices of contract breach etc. on behalf of myself and my daughter. One account isn't to shut down until November 25 2018 yet it is restricted. An $8000 wire had to be retracted to be sent to another one of my accounts at another bank.

These people are evil in my estimation of business disgust of money disappearing with no concern to find it.

This is October 24 2018 and the $25000 is still not in my possession.

My finance manager asked I file a police report so I did.

$1000 to be paid to one of the shut down credit cards was applied to an account closed from 10 years ago. I had to threaten with police then that money was finally put into my credit account. My finance manager paid for my daughters two credit cards were shut down so she would not assume finance charges while paying off. He is also paying my credit cards so I don't have a problem.

WHEN WILL CHASE AND BANKERS BE SHUT DOWN, LOCKED UP IN JAIL AND MADE TO PAY SERIOUS FINES FOR THIS KIND OF BUSINESS BEHAVIOR. IF I DID THIS IN MY BUSINESS I WOULD LOSE MY LICENSE, MADE TO PAY RETRIBUTION TO THE CLIENT AND BE FINED.

I have many circumstances with this same issue. I'll give example from Monday. I had my credit card payment. Not done via debit card but with routing and account number. My 25 payment showed up over weekend in account and was deducted from balance. Fast forward Monday evening a bill from cable company came in. Was not enough to cover amount. Chase did cover payment so totally understand $34 fee however they shifted the way amounts came in so that now there are 2 charges for $34. The reply I received from customer service was we take everything from wknd and highest gets paid first irregardless if there's enough to cover smaller amount or if smaller one hit first. TD BANk had a class action lawsuit for these same practices. The bank is shifting things for their benefit. Even in event an account that I have finally been able to cancel but is a $10.88 payment. Since chase has option to cover charge or not and charge a fee or not. Why on earth would you charge a $34 fee for $10. And was told even if they sent it back there would still be a $34 fee. However your policy states at discretion of bank if they will charge fee. So in this past 3.5 weeks alone I have had 8 $34 charges. And 4. Of them NEVER should have been applied but they shifted things to benefit the bank. Hence when my direct deposit hits after the negative balance which was needed funds. I get back to payments I cannot change with company as they were already stored under payment arrangements. So ultimately 34x8 is $272 I've paid in fees in less than a month

I misplaced my debit card and called for a replacement over two weeks ago and the representative I spoke with informed me that I would receive the replacement card in two weeks. Well it's now two weeks later and I called to inquire about the card and was told that it was not mailed out because someone forgot to "Press The Button" to send ... Also told that my address was changed and that would delay the card for 30 days...
My address has been the same since opening the account some 50 years ago.. I might add that I get correspondence from Chase on a regular basis to my mailing address and did so as recently as today... No one can expedite the card and all you hear from anyone over there including the Executive Office is that they will look into it... I'm embarrassed to say that I'm a retiree of Chase... Almost 40 years and customer service is non existent at the bank... I'm done with them. I have my Chase pension as well as other direct deposits going to my account at Chase and I guess I'll have to bite the bullet and begin to change those deposits and look elsewhere for banking services.

This is a complaint about Chase mistakenly taking a 37th payment at the end of my 36 month lease, mis-informing me as to how to correct their mistake, and subsequently incorrectly recalculating my lease payoff.

1 month prior to the end of my lease I got a payoff quote for private and dealer payoff, as the two have different tax consequences. I also turned off autopay prior to this.

3 days before the last day of my lease, Chase mistakenly took an auto payment.

On the day last day of my lease I noticed the extra payment and immediately called Chase who told me to reverse the payment with my bank and the recalculated payoff amount would be returned to the amount I was quoted. They also told the dealer who was buying my car to wait for the new paperwork to be sent to them.

About a week passed when the new paperwork arrived but it was not the same as the original payoff quote. It was $227.28 more.

After numerous conversations and researching on their part Chase tells me they do not believe they owe me the difference . I will see them in small claims court but it feels like a waste of my time.

My account was on hold I was told by customer service to call Bach between Monday and Tuesday of last week and see if the problem was resolved and when I did call back I was told that my account was actually closed the same day I calle s the first time and they would not tell me why they closed my account. I will never recommend chase to everyone ever

i just opened an account with chase i asked banker if it was possible to deposit a check from my sister they said yes and i was to provide prove i did her number is under her name and they keep telling its not when it is they closed my account when i had money coming in direct deposit and a check coming for 5000 i had a check for me for 490 already deposited and for a check of 600 that was my sisters they locked my account i asked them if it to remove it if it was gonna be such a problem they said no y they act like acussing people of things are not even true all bank just like stealing money from people they also promised a deposit for 300 that they never did .

May, June, and July of 2018, my home loan was is modification. I was given precise instruction on how and when to pay loan or my loan could be denied the approval of a lower interest rate and payment. I inquired about all the facts regarding the medication especially whether or not it would have a negative bearing on my credit report. I was told no that it would not affect my credit. Two months after the modification, I have been informed by another lender that Chase reported that my payments were 30 to 60 days late during the three months my loan was in modification. I am trying to get my home refinanced and I was told that I cannot go any further until Chase removes those negative ratings off of my credit report. The lender stated that many people are going through this exact issue because Chase is not telling the customers that they are reporting them an delinquent on their mortgage. Chase appears to be trying to help clients save their home; however, it appears that they are hurting instead. I was told that I would have to wait one year until those negative ratings fall off unless Chase opts to remove them. I have been mislead through this entire process when surely there was a communication error. I have had my loan through chase for over 10 years so why now would I all of a sudden start being 30 to 60 days late. It should be clear that I paid my mortgage according to the schedule given. I faxed a letter to the executive office because the investigation led by the esculation department didn't meet my satisfaction. Again, I just want to be treated fairly and for Chase to remove those ratings as my credit score is very important to me.

Monya Jones [protected]

From Yuri Sverdlov

2250 NW 114th Ave

Unit 1P PTY 63292

Miami, FL 33192

[protected]

To whom it may concern,

My name is Yuri Sverdlov, a have been a client of Chemical bank since 1986 more than 30 years at 22 Grace ave Great Neck NY brunch.

On September 4th I noticed that a lot of fraudulent transactions were taken place on my account [protected] Lea Capital Advisors starting from 07/30 and ending 09/04 2018 total $38, 900 plus two fraudulent checks. The checks were stopped, and money returned to my account.

I used this account primarily to pay once a month for a credit card, connected to this account.

The last time I used this checking account to write a check for $49, 000 + to my ex-wife in the beginning of April.

The bank took a very long time to change my address on the account so the statements for July and August kept coming to my ex wife addres at 1 station rd Great Neck NY 11023.

Before September 4th I checked my account using application on August 24th and only paid attention to my credit card, did not even think that other transactions are pertain to my account since I did not use it for checks o any transactions other then credit card since April.

On September 4th two more transactions for $4000 and $8000 accrued and that made me understand that my account was defrauded. I called the department of fraud and allured them about the fraud.

I also notified them that I just got divorced and my address on account must be changed from 1 Station road Great Neck to Miami address, it took a while to take place so first, all correspondence from the bank went to my ex-wife address. I also went for two weeks to Portugal from September 18 till October 4th.

When on October 4th I finally received all your correspondence with great difficulties (no one has fax anymore and Fed Ex does not deliver to PO Boxes).

I have security alert set up on all my accounts if any transaction is more than $125 a supposed to get alert on my e-mail. None of these transactions generated alert.

My claims [protected], [protected]. For ridiculous reasons: one was denied because I had business with merchant before (Connors Raus charged my account for $8000 3 times, two charges were placed on one claim and third on the other claim, all fraud, but the last was denied because I ‘dealt business" with the merchant twice (both fraud 07/24/18 and 08/15/18 before . Again,

all three transactions are fraud.

Please help me to get my money back, please change your security system, you allow anyone make a payment providing the account number, routing number and the name on the account, routing number of Chase [protected] knows everyone.

Yours truly (for 32 years with the bank)

PS .

If and when money recovered, please, deposit to my other account in Chase [protected] Lea Capital LP.

My claim was split in three claims and all were denied for absolutely ridiculous reasons. You failed to safeguard my money on my Family Partnership account and I am holding you (bank) responsible.

The person who was handling my claims ar being a messenger of bad news Mark Leon extension 1299143 at [protected]. First fraud was committed 07/24 last 09/04/18 reported it 09/06/18 . He was unable to have any reasonable discussion with me just kept reading the same statement again and again.

I am overseas trying for 3 mo, to get a new card I get conflicting information as what to do I send message after message each time something different.. Different person replies.. Can they not read previous emails.. Yesterday oct 12 I got a reply every 4 hours all telling me something different
This has gone on way to long... Last email was same info got before I am in thailand I can not go to the nearest branch is 4000mies... Chae bank has destroyed my trip

Notary public refused to sign my documents in foreign language despite I am well known to all Quaker ridge New Rochelle branch emploies for many years and I am a private banking customer and I am a physician and I am able to communicate a coctent of documents and there are no New York State laws prohibiting doing it which I verified on line and confirmed with my lawyer. I was really deeply offended and find that chase staff was unethical and unprofessional.

10/5/18
6:04-6:50PM

Horrible Customer service from Cathy Regaspe.

She told me 3 lies on how procedure works and then argued with me.
I was then transferred to Moses Bondoc who refused to help in any way.
He just stated the same thing over and over. And then refused to transfer me his supervisor.

If this is customer service, then I don't want to be your customer.

I am going to close out my account because the service is atrocious. I am also going to go to every online forum I can to let them know how horrible the customer service is for Chase Bank.

I am also going to report it to every agency that I can.

Chase bank is a joke! A few weeks ago I had dropped my debit card at a gas station that I go to a lot so when I found out someone had turned it in I did not think about looking for unauthorized charges. I was dealing with my daughter who was in suicidal, and my mom who was in the hospital on life support so I really didn't have much time other than logging on to check my balance. So last week I found a charge that was made at the gas station I lost the card at that I did not make or authorize. I called Chase to file a claim and only a few days later I received a letter the charge was being billed back to me, no explanation why just that the money would be taken back out of my account. When I called to find out why they said because the chip on the card was used! The person who filed my claim didn't make notes on the fact I had lost my card there and found out they had it a few days later. When I explained that to the manager they didn't care and said they couldn't do anything anymore. I am so disappointed and disgusted with Chase that they would treat their customers like they are liars and they are not willing to actually do a true investigation on my claim! I have been their customer fore years and first thing Friday morning after my pay check is deposited I am going to close my accounts and have my whole family close their accounts too. Any bank that denies a claim without doing a reasonable investigation is not a bank I want to do BUSINESS with ever!

Good day,

My name is Mireille Miller and I am very disappointed in the service that I was provided.
On Thursday September 28, 2018 I was to receive a direct deposit in the amount of $1, 578.44 into my account from my merchant Mass Mutual. At that time I noticed that funds were not in my on Tuesday October 2nd. I then called Mass Mutual and realized that a number was missed in regards to my account. I immediately contacted Chase and explained what happened and how much I expressed the severity of having this rectified. I was told by many Chase Representatives in the claims department that they will request a "Reroute Request" and that It will 1 to business days. I constantly called and was I told again that the "Reroute Request" was "Successful" and I should see the credit on my on October 3rd (did not Happened) I called again and I was told again that I will see the credit on the October 4th (did not Happened) I again expressed how I desperately needed the funds to make my rent payment and pay for my classes. I asked several times to have my case expedited and looked at and the way I was treated as If I don't matter. This was very important to me. Finally I called this morning October 4th and the Chase Representative who finally professional and displayed genuine concern because she can in my voice how upset I was. She finally explained to me that Chase attempted to do the credit on the October 2nd it was "rejected and sent back to Mass Mutual. Not one representative with the exception of the young lady i spoke to this morning that helped was willing help me. I must say that I am very very disappointed as to what happened. If I had known that my funds $1, 578.44 was returned on the 2nd I would have immediately contacted Mass Mutual. Now here ware on Thursday October 4th and I can't afford to my rent and i unable to pay for my classes which resulted to me dropping my classes. I understand that this is not your problem; however if your company would have helped and communicated with properly I would not be in this difficult situation. I am humiliated, hurt and very disappointed. I am in the customer service industry where we provide ALL people WITH FIRST CLASS Service. This was not a great experience and I will no longer be a Chase Customer effective October 5th. If you want to contact me (I don't think you care) I can be reached at [protected] or via email at [protected]@gmail.com

My daughter and I have been banking with Chase for years in good standing on all of our accounts. I opened a business account and was conducting my business in the legal manner I follow when my credit card was frozen and shut down without a call or question. My business account is set to close and I was not told whatsoever until I found out at the branch. My daughter is a signer on my business account for emergencies and her two credit cards in good standing were shut down. I have to do reports and account for all of my business transactions. I have to balance my records exact to incoming and outgoing transactions. I fall all federal and state laws. I tried to talk with several people and one rep said I don't have to tell you anything. I was well then now the true color of the Pro Chase attitude I have is being shown in such disrespect from Compliance. I have supported all of Chase and this is my thanks a basic screw you account holder. Chase wake up. This is unacceptable and my attorney is already aware. I work with some of the wealthiest people in the world and they are astounded by the behavior of Chase. I am welcome when I bring my money in but not welcome to discuss or resolve a matter. I escalated the issue. I will file all necessary legal complaints. And, I am owed an apology with a new account and credit card as well as my daughter to receive her credit cards back. If refusal for credit occurs because of lower score and financial loss happens do to the closures I will take the matter in front of a judge. This is wrong. I am an honest upstanding human existence as so is my daughter. We treated and treat Chase well. We should receive the same treatment in return.

My sisters and I are currently selling our childhood home. We did not contact a realtor because it was supposed to be a simple closing. We have had the worst experience in dealing with your home lending advisor, Lisa Simons from your Athens Ohio branch. I was designated the communicator and she treated me like any and every question I had was a nuisance. First of all we had a dated contract with a deadline that was completely ignored and with absolutely no explanation. We are familiar with the closing process, so we sat silently for two weeks waiting. We didn't receive any updates within this time, and the appraisal had not been scheduled, so I started asking questions. She had not even contacted anyone to do the appraisal. The only explanation I received was "things are progressing as needed" Keep in mind we were two weeks into a 21 day contract. The only major things that needed done was an appraisal and title search. Many times my direct questions were ignored. We are finally at the end and our closing is supposed to be in the morning.in our (expired) contract we agreed to pay up to $5000k, however the buyers were aware that we did not agree to pay their homeowners insurance, or their prepayables. We have been charged for this anyway. Lisa Simons was aware that we were not to pay this and she charged us anyway. The explanation she gave was that we didn't hire a realtor and she had to do extra work because of it and she said we owed it for her work so she applied it to the insurance. I am so sick to my stomach over this. The money is not the real issue. The dishonesty really bothers me. The outright rudeness bothers me. The inconsideration bothers me. The fact that she is giving our money away unrightfully because she says there is nothing we can do about it... really bothers me. There is so much more to this than what I have put. I would like contacted on the matter. We are supposed to close in a few short hours and I have not even been able to sleep.

I have a statement from Chase bank showing my interest rate should be 4.1% until July 2019, however, I am paying 5.1%. I have called Chase bank many times and they are covering up the fact that I have this document and they are hiding what should be done. Every time I call them Chase Bank is rude to me and acts as if I don't know what I am talking about and try to cover up the documentation that I have and reference other documents. I have proof that my interest rate should be 4.1% and Chase bank will not honor what is printed on their own letterhead.

You may want to reconsider Suzy, NMLS ID 729711, branch manager at 4500 Los Feliz Bl in Los Angeles, as a chase employee. I've never been condescended to faster, or treated as if I was stupid, to the degree I was here. I own two businesses, despite what the way I was dressed may have told her, and if she were my employee, she'd be fired. I am an actor, and came in today with a significant number of residual checks (around 500, varying amounts), totaling around $15, 000, and asked for assistance in making the deposit, as I'd never had to deposit so many individual checks before. She obviously was not in the mood for the tedium of the task, or the tedium of my questions, and was quick to dismiss the idea that she'd assist me. Our exchange was insulting and infuriating, and i will never enter that branch location again. Further, I am considering other banking institutions, which is a shame, as my experience with chase has been mostly postive. Please advise.

Called up claim processing to have a duplicate charge reversed. The manager was condescending and rude. Continuously asking to talk to my husband even though I'm the main account holder. Finally got husband on the phone. Manager Roy directly asks him who's the co-signer on the account, this man does not need to be working in customer service if he can not serve women. I have never felt so degraded and worthless. The account from chase is mine, I added my husband to it after we got married. I am disappointed that chase, who states they protect their customers against fraudulent charges, would let a duplicate charge go through. Also allow a man to work for them that does not have a equal respect for women as valued account holders.

I have been signed over to chase bank for a month and I still haven't received my debit card in the mail. 2 weeks ago I tried calling my local chase bank and no one answered. I called every hour from 9 to 12 in attempt to reach someone. I was able to rush off work to make it and the front desk women said "were busy, we can't always reach our phones. This was 2 weeks ago. They said that my debit card should be here in a minimum 1 week and it still hasn't come. Again, today I've tried to call a few times but there is still no answer. I have not been able to reach anyone on the phone since I've opened an account. I work a 12 hour job so it's hard for me to try and make it before closing. The front desk helper seemed disconcerned at the situation. This is very unprofessional of an establishment, after I've heard great things. I'm considering closing my whole account.